Complaints over time
Complaints about the 2020 Keystone Impact peaked in 2020, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 Keystone Impact
Trailer, Not Applicable, built in United States. Owner complaints on file from Aug 24, 2020 to Aug 24, 2020.
Recall campaigns covering this model year419k vehicles or units across those campaigns
Owner complaints1Close to the median 2020 trailer
Severity index100.02020 trailers average 7.3
First 24 months1Complaints in its first two years
Components
Complaints by component
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
No campaigns match these filters.Reset filters
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
4 recall campaigns cover the 2020 Keystone Impact
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 22V-726 | Sep 29, 2022 | Hydraulic leveling leg foot pads may become loose and separate from the vehicle | Equipment | 9,678 | Repair or modification |
| 21V-019 | Jan 20, 2021 | Internal O-ring between the saddle valve and the manifold can experience a propane gas leak | Equipment | 309 | Repair or modification |
| 20V-428 | Jul 24, 2020 | Generator transfer switch may be incorrectly wired with the transfer switch "Line" wiring (shore cord) and "Load" wiring (power center wiring)… | Electrical system | 594 | Not stated |
| 20V-398 | Jul 7, 2020 | Antenna may separate from the mounting base during transit, becoming a road hazard | Equipment | 8,313 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 Keystone Impact
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Aug 24, 2020Failure Mar 6, 2020Morristown, NJUnknown or other1 injured
THE TRAILER DOOR RELEASED UNEXPECTEDLY CAUSING SEVERE PERSONAL INJURIES
NHTSA complaint 11350962
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
17 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- 21-406 Mar 15, 2022 · Service Bulletin/Repair Instructions
Email to owners regarding campaign 21-406. It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be … - 21-406 Aug 18, 2021 · Service Bulletin/Repair Instructions
2nd mailing to owners for advisory 21-406. It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be … - KSB-200305 Mar 1, 2021 · Service Bulletin/Repair Instructions
Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles… - 20-380 Jul 17, 2020 · Service Bulletin/Repair Instructions
It has been determined that certain Fuzion and Impact units may have issues with Equalizer leveling legs. The Equalizer leveling legs may have a hydraulic tube size that is inconsistent and may cause the leg to bind or leak. The remedy is to identify the pa… - KSB-200305 May 12, 2020 · Service Bulletin/Repair Instructions
This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels. - 20-370 Feb 3, 2020 · Service Bulletin/Repair Instructions
This is the owner notification letter for advisory 20-370. It has been determined that certain Keystone RV Impact models with Dometic Refrigerators installed in the slide out do not have a ventilation fan installed which can lead to poor refrigerator perfor… - 20-370 Feb 3, 2020 · Service Bulletin/Repair Instructions
This is the letter to dealers for advisory 20-370. It has been determined that certain Keystone RV Impact models with Dometic Refrigerators installed in the slide out do not have a ventilation fan installed which can lead to poor refrigerator performance. - 20-370 Feb 3, 2020 · Service Bulletin/Repair Instructions
This is the repair instructions for advisory 20-370. It has been determined that certain Keystone RV Impact models with Dometic Refrigerators installed in the slide out do not have a ventilation fan installed which can lead to poor refrigerator performance. - 19-353 Sep 17, 2019 · Service Bulletin/Repair Instructions
This is an email to dealers for advisory 19-353, campaign closing. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace the polycarbonate skylights. - 19-353 Sep 13, 2019 · Service Bulletin/Repair Instructions
This is the revised repair instructions for advisory 19-353, advising that the campaign is closing. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace … - 19-353 Sep 13, 2019 · Service Bulletin/Repair Instructions
This is the owner letter for advisory 19-353, advising that the campaign is closing. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace the polycarbona… - 19-353 Sep 13, 2019 · Service Bulletin/Repair Instructions
This is the dealer letter for advisory 19-353, advising that the campaign is closing. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace the polycarbon… - 19-353 Jun 27, 2019 · Service Bulletin/Repair Instructions
This is the revised repair instructions for advisory 19-353. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace the polycarbonate skylights. - 19-353 Jun 6, 2019 · Service Bulletin/Repair Instructions
This is the owner notification letter for advisory 19-353. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace the polycarbonate skylights. - 19-353 Jun 6, 2019 · Service Bulletin/Repair Instructions
This is the dealer letter for advisory 19-353. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace the polycarbonate skylights. - 19-353 Jun 6, 2019 · Service Bulletin/Repair Instructions
This is the revised repair instructions for advisory 19-353. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace the polycarbonate skylights. - 19-353 Jun 6, 2019 · Service Bulletin/Repair Instructions
This is the repair instructions for advisory 19-353. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace the polycarbonate skylights.
Source: NHTSA manufacturer communications files.