Complaints over time
Complaints about the 2017 Keystone Montana peaked in 2017, with 3 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 Keystone Montana
Trailer, Not Applicable, built in United States. Owner complaints on file from May 9, 2017 to Dec 20, 2024.
Recall campaigns covering this model year11.21M vehicles or units across those campaigns
Owner complaints84.0 times the median 2017 trailer
Severity index12.52017 trailers average 7.3
First 24 months4Complaints in its first two years
Components
38% of complaints about the 2017 Keystone Montana name structure
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2017 Keystone Montana
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-755 | Nov 22, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf | Equipment | 1,205,997 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 Keystone Montana
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
8 complaints on file, page 1 of 1.
- Filed Dec 20, 2024Failure May 1, 2024Pahrump, NVBody, Suspension, Unknown or other
During normal use traveling on interstates and US Highways my 5th Wheel has developed structural issues which can be attributed to manufacturing defects. The frame produced by Lippert has already come under scrutiny for substandard welds and is known across the industry by consumers but will not be properly addressed by the manufacturer. I contacted Keystone and Lippert and was told they wouldn’t do anything about the structure. Now I have a potentially unsafe RV I’ll have to take on the highways. Lippert needs to be held accountable for their blatant safety violations.
NHTSA complaint 11631774 - Filed Mar 4, 2022Failure May 13, 2021Warren, ORUnknown or other
Sloppy assembly at the plant. the brace was installed TOO far from the grey holding tank and at an angle. The weight of the tank bent the frame member allowing the tank to fall out of its location. I called the factory they were ZERO help. if this tank full falls out of the coach while its going down the road someone could be killed. 39 gallons at 8.34 lbs per gallon equals 325 lbs that could hit another vehicle.
NHTSA complaint 11455188 - Filed Oct 5, 2021Failure Oct 4, 2021Greenbrier, TNMicrowave/vent hoodFire
The contact owns a 2017 Keystone Montana equipped with a High Pointe EC942KIW RV Over-the-Range Convection Microwave - 1.5 C/F. The contact stated that upon the start of the microwave, a spark emitted from the microwave. The contact immediately stopped that microwave and unplugged the microwave from the electrical unit. The contact also stated that she noticed a black, burn spot on the back of the microwave where the electrical wire connects. The contact called the microwave manufacturer and they offered no assistance. The microwave had yet to be inspected or replaced. The VIN was not available.
NHTSA complaint 11435511 - Filed Jun 8, 2019Failure May 20, 2019Middle Grove, NYUnknown or other
WHEN PUTTING KITCHEN SLIDE OUT ON 2017 MONTANA HC LOUD SNAPPING NOISE. BOLTS SHEARED OFF. IF THIS HAD HAPPENED WHEN DRIVING SLIDE WOULD OF CAME OUT. CONTACTED KEYSTONE, THEY STATED IT WAS OUR RESPONCIBILITY TO CHECK ALL BOLTS ON UNIT. HOW CAN YOU CHECK FOR BOLTS SHEARING OFF. VEHICLE WAS STATIONARY AT TIME. UNIT USED 5 TIMES ONLY.
NHTSA complaint 11218623 - Filed Mar 13, 2018Failure Oct 9, 2017Galesburg, ILStructure, Unknown or other
CPSC: THE SIDE SKIRT PANEL BECAME TORN AND WAS READY TO DISLODGE WHILE DRIVING DOWN THE INTERSTATE. DT *JS
NHTSA complaint 11079228 - Filed Jul 26, 2017Failure Jul 10, 2017Mountain Home, ARTires
TL* THE CONTACT OWNS A 2017 KEYSTONE MONTANA EQUIPPED WITH TRAILER KING TIRES, TIRE LINE: XT RADIAL N/A, TIRE SIZE: ST235/80/R16 AND DOT NUMBER: ADD85HFST WITH A MAX LOAD RATING OF 3,080 LBS AT 80PSI. THE CONTACT STATED THAT THE GROSS RATING ON THE TIRES DID NOT MEET SPECIFICATIONS PER THE MANUFACTURER MANUAL. THE CONTACT STATED THAT EACH TIRE WAS OVERLOADED BY 230 LBS BASED ON THE MANUFACTURER FORMULA. THE CONTACT STATED THAT WHILE INSPECTING THE TIRES DISCOVERED THAT THE TIRE RATINGS WERE INCORRECT. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT DID NOT OFFER ANY FURTHER ASSISTANCE. VIN WAS NOT AVAILABLE. THE TRAILER AND TIRE FAILURE MILEAGES WERE NOT AVAILABLE.*DT*JB
NHTSA complaint 11010678 - Filed Jul 6, 2017Failure Jul 1, 201730 milesWarren, ORBody
TL* THE CONTACT OWNS A 2017 KEYSTONE MONTANA. THE CONTACT STATED THAT THE SIDE CURTAINS INSTALLED HAD SHARP, PROTRUDING STEEL PIECES COMING OUT OF THEM. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30.
NHTSA complaint 11003398 - Filed May 9, 2017Failure Jan 31, 20171 milesOlive Branch, MSService brakes
THE BRAKE WIRING WAS INSTALLED FROM THE FACTORY IN SUCH A MANNER THAT RESULTED IN DAMAGED INSULATION, DISCONNECTED WIRES AND DAMAGED PARTS. THIS CREATED INTERMITTENT SHORTING, RESULTING IN LOSS OF ALL BRAKING ON THE TRAILER.
NHTSA complaint 10984601
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
3 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- KSB-191007 Dec 10, 2019 · Service Bulletin/Repair Instructions
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage… - KSB-191007 Dec 10, 2019 · Service Bulletin/Repair Instructions
This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to … - KSB-190116 Jan 17, 2019 · Service Bulletin/Repair Instructions
This is the repair instructions for KSB-190116. This process describes the repair where under certain conditions the Dometic Blizzard air conditioner may leak water into the living space of the RV through the ducting or the return air grill. The following p…
Source: NHTSA manufacturer communications files.