Complaints over time
Complaints about the 2023 Keystone Montana peaked in 2023, with 4 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2023 Keystone Montana
Trailer, Not Applicable, built in United States. Owner complaints on file from Jan 19, 2023 to Apr 5, 2024.
Recall campaigns covering this model year111k vehicles or units across those campaigns
Owner complaints66.0 times the median 2023 trailer
Severity index0.02023 trailers average 5.4
First 24 months6Complaints in its first two years
Components
67% of complaints about the 2023 Keystone Montana name structure
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2023 Keystone Montana
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-234 | Mar 27, 2024 | LED backlight circuit board in the cooktop range may fail, causing the board to overheat | Equipment | 10,894 | Not stated |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2023 Keystone Montana
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
6 complaints on file, page 1 of 1.
- Filed Apr 5, 2024Failure Mar 31, 2024Litchfield, NHBody
Welds all over the structure continue to break. Multiple cross member welds have failed. Multiple wall stud welds have broken Multiple floor joist welds have broken.
NHTSA complaint 11581364 - Filed Feb 22, 2024Failure Feb 18, 2024Litchfield, NHBody, Unknown or other
The frame of the trailer is failing under normal use. After owning the trailer only 3 months we found a broken cross member. It was welded and reinforced under the direction of Keystone. 15 months later we now have 2 more broken cross members as well as several broken welds at the front of the trailer. This is now the second Montana 5th wheel that we have owned with this failure in 2 years.
NHTSA complaint 11573305 - Filed Apr 24, 2023Failure Apr 23, 2023Litchfield, NHTires
After a 170 mile trip in roughly 50F temperatures, I pulled into my destination and noticed 1 tire was rounded across the tread instead of flat. After closer inspection it is clear the tread is separating from the tire and the steel belt is visible. The tire was probably only minutes from completely blowing out. TPMS did not indicate any abnormal pressure or temperature for any tires, and the tire looked fine prior to leaving for this trip. This is the second set of Ranier tires that I have had that have blown out unexpectedly
NHTSA complaint 11518590 - Filed Apr 10, 2023Failure Apr 10, 2023Litchfield, NHBody
While doing a routine cleaning of the unit, I noticed a nut that was clearly loose. This is a nut that holds the main wall structure to the frame. After further inspection I determined that about 90% of the nuts were not tightened to the proper torque. Some were more than 2 full turns from snug as seen in the pictures. Without these nuts being secure it compromises the entire structure of the vehicle.
NHTSA complaint 11516364 - Filed Feb 5, 2023Failure Feb 5, 2023Litchfield, NHElectrical system
It was recently discovered that a bundle of wires are routed through a steel pipe with no protection on the ends. In building construction this method of wiring would be a gross code violation and safety hazard. In a mobile application, the risk is compounded due to the movement
NHTSA complaint 11505679 - Filed Jan 19, 2023Failure Dec 4, 2022Litchfield, NHElectrical system, Body
After only about 2000 miles of driving, it was discovered that a main cross member had broken loose from the frame rails. These cross members help maintain the structural integrity of the trailer. Had this problem gone unchecked, it could have resulted in the trailer falling apart on the road. A certified welder has reinforced the connection and pictures have been sent to the manufacturer.
NHTSA complaint 11502617
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
4 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- KSB-260417 Apr 21, 2026 · Service Bulletin/Repair Instructions
This process describes the repair of the Exact-Slide G5.5 motors in the event a motor fails due to gearbox failure or sprocket deflection. - KSB-210122 Jan 17, 2024 · Service Bulletin/Repair Instructions
Revision of KSB-210122. It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed. - KSB-210122 V2 Nov 29, 2023 · Service Bulletin/Repair Instructions
It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed. - KSB-221025 V3 Jun 5, 2023 · Service Bulletin/Repair Instructions
Revised repair instructions for KSB-221025 - This process describes how to inspect and add an End of Line Resistor (EOL) to the In-Command system that may be exhibiting erratic readings on HVAC and/or lose communication with components. It has been determi…
Source: NHTSA manufacturer communications files.