Complaints over time
Complaints about the 2019 Keystone Outback peaked in 2021, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2019 Keystone Outback
Trailer, Not Applicable, built in United States. Owner complaints on file from Sep 22, 2021 to Aug 18, 2026.
Recall campaigns covering this model year22,278 vehicles or units across those campaigns
Owner complaints2Close to the median 2019 trailer
Severity index0.02019 trailers average 7.7
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2019 Keystone Outback name structure
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2019 Keystone Outback
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-715 | Nov 18, 2020 | Section of the frame rail may have inadequate support where the draw bar is attached, allowing the frame rail to buckle | Structure | 1,296 | Not stated |
| 18V-843 | Nov 28, 2018 | Inner hub bearings of the axles may not have been sufficiently greased, which can cause the bearings to overheat and fail | Powertrain | 982 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2019 Keystone Outback
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Aug 18, 2026Failure Nov 25, 2020Rochester, NYStructure, Unknown or other
Failed frame recall repair completed by Meyer’s. Was repaired, but not correctly cause the frame to buckle. I have had ZERO luck trying to get this resolved myself since March!
NHTSA complaint 11757657 - Filed Sep 22, 2021Failure Sep 17, 20219,000 milesBOX Elder, SDStructure
The contact owns a 2019 Keystone Outback travel trailer. The contact stated that after driving over a bump in the road at approximately 50 MPH, the driver was informed by another motorist that the front-end of the trailer appeared to be extremely low to the ground. After stopping and inspecting the trailer, it was discovered that the subframe of the trailer had buckled causing the front-end to lower. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 20V715000 (Structure). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 9,000.
NHTSA complaint 11433968
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
5 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- KSB-200305 Mar 1, 2021 · Service Bulletin/Repair Instructions
Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles… - KSB-200305 May 12, 2020 · Service Bulletin/Repair Instructions
This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels. - KSB-191007 Dec 10, 2019 · Service Bulletin/Repair Instructions
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage… - KSB-191007 Dec 10, 2019 · Service Bulletin/Repair Instructions
This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to … - 19-344 Feb 7, 2019 · Service Bulletin/Repair Instructions
This is the repair instructions for advisory 19-344. It has been determined the Outback 341RD were built with improper furnace ventilation. This is the letter to dealerships for advisory 19-344. It has been determined the Outback 341RD were built with impr…
Source: NHTSA manufacturer communications files.