Complaints over time
Complaints about the 2021 Keystone Outback peaked in 2025, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2021 Keystone Outback
Trailer, Not Applicable, built in United States. Owner complaints on file from Apr 16, 2025 to Apr 16, 2025.
Recall campaigns covering this model year21,323 vehicles or units across those campaigns
Owner complaints1Close to the median 2021 trailer
Severity index0.02021 trailers average 7.7
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2021 Keystone Outback name structure
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2021 Keystone Outback
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-715 | Nov 18, 2020 | Section of the frame rail may have inadequate support where the draw bar is attached, allowing the frame rail to buckle | Structure | 1,296 | Not stated |
| 20V-491 | Aug 19, 2020 | Federal Identification Tag incorrectly states that the tire pressure should be 65 PSI, when the correct tire pressure is 80 PSI | Equipment | 27 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2021 Keystone Outback
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Apr 16, 2025Failure Apr 11, 2025Elkhorn, NEStructure, Unknown or other
The recall was originally done by the selling dealer in February 21. We purchased the RV in February 21. The recall failed 6 months later. It was repaired by the frame manufacturer BAL while we were in Florida. The recall is failing AGAIN. This recall is inadequate. RV is no longer safe to tow. Keystone knows the recall repair is inadequate.
NHTSA complaint 11654894
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
1 manufacturer communication cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- KSB-260417 Apr 21, 2026 ยท Service Bulletin/Repair Instructions
This process describes the repair of the Exact-Slide G5.5 motors in the event a motor fails due to gearbox failure or sprocket deflection.
Source: NHTSA manufacturer communications files.