Complaints over time
Complaints about the 2011 Keystone Passport peaked in 2011, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2011 Keystone Passport
Trailer, Not Applicable, built in United States. Owner complaints on file from Jun 20, 2011 to Sep 28, 2014.
Recall campaigns covering this model year31.26M vehicles or units across those campaigns
Owner complaints22.0 times the median 2011 trailer
Severity index0.02011 trailers average 10.1
First 24 months1Complaints in its first two years
Components
50% of complaints about the 2011 Keystone Passport name lighting
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2011 Keystone Passport
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-755 | Nov 22, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf | Equipment | 1,205,997 | Part replacement |
| 16V-600 | Aug 15, 2016 | Affected vehicles are equipped with an air conditioner LCD thermostat that may not be properly wired | Equipment | 51,585 | Not stated |
| 10V-478 | Oct 5, 2010 | Potential exists for a small fracture within the line delivering gas to the oven cavity burner | Equipment | 5,459 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2011 Keystone Passport
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Sep 28, 2014Failure Feb 20, 2014Grand Blanc, MILatches/locks/linkages
THERE WAS A SAFETY RECALL ON THE DEADBOLT LOCK CYLINDER. I WENT ON LINE AND FILLED OUT THE FORM TO GET THE REPLACEMENT. IT WAS SUPPOSE TO BE DELIVERED IN 10-12 BUSINESS DAYS. WHEN IT DID NOT ARRIVE, I CALLED FASTEC INDUSTRIAL. THEY SAID THEY WERE EXPERIENCING EXTREMELY HIGH VOLUMES OF REQUESTS DUE TO THE RECALL, SO IT WAS TAKING LONGER THAN NORMAL. I WAITING A FEW MONTHS AND CALLED BACK. THEY SAID THEY WERE JUST GETTING TO THE FEBRUARY REQUESTS (WHICH WOULD BE MINE). SO I AM STILL CONTINUING TO WAIT. NOW IT HAS BEEN A LITTLE OVER 7 MONTHS! I AM TIRED OF WAITING. I THINK THAT IS A RIDICULOUS AMOUNT OF TIME. *TR
NHTSA complaint 10639631 - Filed Jun 20, 2011Failure May 18, 2011980 milesWinston Salem, NCInterior lighting
TL*THE CONTACT OWNS A 2011 KEYSTONE PASSPORT. THE CONTACT STATED THERE WAS A SHORT IN THE WIRING CONNECTED TO THE LIGHT ON THE CEILING OF THE SLIDE ROOM. A MECHANIC DIAGNOSED THAT THE WIRES HAD MELTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE DEALER. THE DEALER WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST WITH REPAIRING THE FAILURE. THE FAILURE MILEAGE WAS 980 AND THE CURRENT MILEAGE WAS 1,000. UPDATED 07/26/11 *BF THE CONSUMER STATED THE FAULTY CICRUIT WAS DISCONNECTED AND ROUTED IN ANOTHER DIRECTION.
NHTSA complaint 10407477
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
No manufacturer communications on file
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
Source: NHTSA manufacturer communications files.