Complaints over time
Complaints about the 2017 Keystone Passport peaked in 2017, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 Keystone Passport
Trailer, Not Applicable, built in United States. Owner complaints on file from Oct 14, 2017 to Oct 14, 2017.
Recall campaigns covering this model year31.26M vehicles or units across those campaigns
Owner complaints1Below the median 2017 trailer
Severity index0.02017 trailers average 7.3
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2017 Keystone Passport name brakes
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2017 Keystone Passport
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-755 | Nov 22, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf | Equipment | 1,205,997 | Part replacement |
| 16V-600 | Aug 15, 2016 | Affected vehicles are equipped with an air conditioner LCD thermostat that may not be properly wired | Equipment | 51,585 | Not stated |
| 16V-291 | May 11, 2016 | These trailers were built with axles that have a 3500 pound capacity instead of being built with axles that have a 4400 pound capacity | Suspension | 21 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 Keystone Passport
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Oct 14, 2017Failure Jul 3, 2017200 milesAlexandria, VAService brakes
THE TRAILER HAD A SEVERED BRAKE WIRE, THE RESULT OF AN INSTALLATION ISSUE. THE WIRE WAS TOO LOOSE AND WAS ALLOWED TO REST ON ROTATING COMPONENTS. THE OTHER THREE WHEELS ALSO HAD LOOSE WIRES THAT THE TECHNICIAN HAD TO SECURE, THOUGH THEY DIDN'T NEED TO BE MENDED. THE PROBLEM WAS FIRST NOTICED WHILE THE VEHICLE WAS IN MOTION ON A CITY STREET. THE BRAKE CONTROL BOX WAS READING SHORT CIRCUIT AND EVENTUALLY WENT TO AN OVERLOADED CONDITION AND STOPPED APPLYING THE BRAKES ALTOGETHER.
NHTSA complaint 11033369
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
4 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- KSB-191007 Dec 10, 2019 · Service Bulletin/Repair Instructions
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage… - KSB-191007 Dec 10, 2019 · Service Bulletin/Repair Instructions
This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to … - TSB-170526 Jun 15, 2017 · Service Bulletin/Repair Instructions
This is the repair instructions for TSB-170526. It has been determined the vehicles in this technical service bulletin population may have a 32? Furrion brand TV that affects the functions on the sound bar of a different brand. Only a certain population was… - TSB170526 Jun 15, 2017 · Service Bulletin/Repair Instructions
This is the repair instructions for TSB-170526. It has been determined the vehicles in this technical service bulletin population may have a 32? Furrion brand TV that affects the functions on the sound bar of a different brand. Only a certain population was…
Source: NHTSA manufacturer communications files.