Complaints over time
Complaints about the 2020 Keystone Passport peaked in 2022, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 Keystone Passport
Trailer, Not Applicable, built in United States. Owner complaints on file from Sep 27, 2022 to Sep 27, 2022.
Recall campaigns covering this model year196k vehicles or units across those campaigns
Owner complaints1Close to the median 2020 trailer
Severity index0.02020 trailers average 7.3
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2020 Keystone Passport name equipment
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2020 Keystone Passport
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-708 | Sep 13, 2021 | Regulator may fail, causing an increase in propane pressure | Equipment | 95,885 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 Keystone Passport
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Sep 27, 2022Failure Jun 5, 2021Naches, WARecreational vehicle/trailer
Awning framing LAG bolts not installed correctly during manufacturing, according to Lippert installation instructions. All LAG bolts were overtorqued, spinning in place & not biting in the side of the RV body, creating a transportation critical safety issue. Removed awning, framing & all hardware to transport RV safely to an RV repair shop. They replaced all LAGS with rivets to ensure safety.
NHTSA complaint 11486637
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
4 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- ATI&09102021906 Sep 10, 2021 · Service Bulletin/Repair Instructions
Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 Passports with a customer complaint of the rear view camera inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you … - KSB-200305 Mar 1, 2021 · Service Bulletin/Repair Instructions
Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles… - KSB-200715 Aug 25, 2020 · Service Bulletin/Repair Instructions
It has been determined the vehicles in this KSB population may have been manufactured without the 14-2 Romex inverter wire from the bedroom receptacle to the inverter prep in the front pass through compartment. Only units that are being set up with an inver… - KSB-200305 May 12, 2020 · Service Bulletin/Repair Instructions
This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels.
Source: NHTSA manufacturer communications files.