Model year

2017 Keystone Residence

Trailer, Not Applicable, built in United States. Owner complaints on file from Jun 18, 2019 to Jun 18, 2019.

Recalls (1)Complaints (1)Investigations (0)Bulletins (0)

Recall campaigns covering this model year11.21M vehicles or units across those campaigns

Owner complaints1Below the median 2017 trailer

Severity index100.02017 trailers average 7.3

First 24 months0Complaints in its first two years

Complaints over time

Complaints about the 2017 Keystone Residence peaked in 2019, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

Source: NHTSA ODI complaints file. The lighter column runs through October.

Components

100% of complaints about the 2017 Keystone Residence name electrical system

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Electrical system

Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.

Recalls

One recall campaign covers the 2017 Keystone Residence

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2017 Keystone Residence
Campaign	Filed	Subject	Component	Vehicles	Remedy
17V-755	Nov 22, 2017	List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf	Equipment	1,205,997	Part replacement

Source: NHTSA ODI recalls file.

Look up a VIN at NHTSA

Owner complaints

What owners reported about the 2017 Keystone Residence

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

1 complaint on file, page 1 of 1.

Filed Jun 18, 2019Failure Jun 10, 201925,000 milesBeloit, WIElectrical systemFire
TL* THE CONTACT OWNS A 2016 KEYSTONE RESIDENCE TRAILER. THE CONTACT STATED THAT THERE WAS SMOKE PRESENT INSIDE OF THE TRAILER FROM THE ELECTRIC FIREPLACE. THE CONTACT SHUT THE UNIT OFF BY UNPLUGGING IT. NO WARNING LIGHTS ILLUMINATED. THE TRAILER WAS EQUIPPED WITH A GREY STONE ELECTRIC FIRE PLACE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO ASSISTANCE WAS PROVIDED DUE TO THE UNIT BEING OUT OF WARRANTY. THE MILEAGE WAS 25,000. *TT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
NHTSA complaint 11221006

Source: NHTSA ODI complaints file.

Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.

All investigations

Service bulletins

No manufacturer communications on file

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

Source: NHTSA manufacturer communications files.

About service bulletins