Complaints over time
Complaints about the 2017 Keystone Sprinter peaked in 2019, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 Keystone Sprinter
Trailer, Not Applicable, built in United States. Owner complaints on file from Jul 23, 2019 to Jul 23, 2019.
Recall campaigns covering this model year11.21M vehicles or units across those campaigns
Owner complaints1Below the median 2017 trailer
Severity index0.02017 trailers average 7.3
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2017 Keystone Sprinter name brakes
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2017 Keystone Sprinter
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-755 | Nov 22, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf | Equipment | 1,205,997 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 Keystone Sprinter
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jul 23, 2019Failure Jun 25, 2019450 milesModena, NYService brakes
TL* THE CONTACT OWNS A 2017 KEYSTONE SPRINTER CAMPFIRE TRAVEL TRAILER. THE CONTACT STATED THAT THE AXLE AND BRAKE SYSTEM MANUFACTURED BY LIPPERT CORPORATION HAD DEFECTIVE GREASE SEALS ON THE BRAKE AXLES. THE GREASE LEAKED ONTO THE BRAKE SHOES, WHICH PREVENTED THEM FROM WORKING PROPERLY. THE TRAILER WAS INSPECTED AND THE CONTACT WAS INFORMED THAT THE BRAKE AXLES NEEDED $1,200 WORTH OF REPAIRS. THE CONTACT CALLED ALPIN HAUS RV (1863 NY-5S, AMSTERDAM, NY 12010, (518) 842-5900) AND NEGOTIATED THE REPAIR COST. LIPPERT STATED THAT THEY WOULD COVER THE PART COSTS AND THE DEALER CHARGED $308 FOR LABOR. THE CONTACT WAS CONCERNED THAT THE LIPPERT BRAKE AXLES WERE A DEFECTIVE PRODUCT. THE FAILURE MILEAGE WAS 450.
NHTSA complaint 11234058
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
11 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- KSB-191007 Dec 10, 2019 · Service Bulletin/Repair Instructions
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage… - KSB-191007 Dec 10, 2019 · Service Bulletin/Repair Instructions
This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to … - 16-263 Sep 6, 2016 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS THE FINAL CUSTOMER NOTIFICATION FOR ADVISORY 16-263 FOR THE SPRINTER 353FWDEN TV STRAP CAMPAIGN. - 16-263 Sep 6, 2016 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF ADVISORY 16-263 FOR THE SPRINTER 353FWDEN TV STRAP CAMPAIGN. - 16-263 Sep 6, 2016 · Service Bulletin/Repair Instructions
THIS ADVISORY 16-263 INVOLVES CERTAIN SPRINTER FIFTHWHEELS. IT HAS BEEN DECIDED THAT A POTENTIAL ISSUE WITH CERTAIN SPRINTER 353FWDEN MODELS EXISTS DUE TO THE ABSENCE OF A TRAVEL STRAP FOR THE TV. IT IS POSSIBLE FOR THE TV TO COME OUT OF THE WALL-MOUNTED BR… - 16-271 Nov 28, 2016 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS THE FINAL CUSTOMER NOTIFICATION FOR ADVISORY 16-271 FOR THE SPRINTER FURRION 39" TV CAMPAIGN. - 16-271 Nov 18, 2017 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF ADVISORY 16-271 FOR THE SPRINTER FURRION 39" TV CAMPAIGN - 16-271 Nov 18, 2017 · Service Bulletin/Repair Instructions
THIS ADVISORY 16-271 INVOLVES CERTAIN SPRINTER FIFTH WHEELS AND TRAVEL TAILERS. IT HAS BEEN DETERMINED THE VEHICLES IN THIS SERVICE ADVISORY POPULATION MAY HAVE A 39” FURRION BRAND TV THAT AFFECTS THE FUNCTIONS ON THE SOUND BAR OF A DIFFERENT BRAND. ONLY A … - 16-270 Nov 28, 2017 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS THE FINAL CUSTOMER NOTIFICATION FOR ADVISORY 16-270 FOR THE SPRINTER FURRION 32" TV CAMPAIGN. - 16-270 Nov 18, 2017 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF ADVISORY 16-270 FOR THE SPRINTER FURRION 32" TV CAMPAIGN. - 16-270 Nov 18, 2016 · Service Bulletin/Repair Instructions
THIS ADVISORY 16-270 INVOLVES CERTAIN SPRINTER FIFTH WHEELS AND TRAVEL TAILERS. IT HAS BEEN DETERMINED THE VEHICLES IN THIS SERVICE ADVISORY POPULATION MAY HAVE A 32” FURRION BRAND TV THAT AFFECTS THE FUNCTIONS ON THE SOUND BAR OF A DIFFERENT BRAND. ONLY A …
Source: NHTSA manufacturer communications files.