Complaints over time
Complaints about the 2001 Krystal 28 peaked in 2007, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2001 Krystal 28
Other, diesel, 4x2, built in United States. Owner complaints on file from Aug 27, 2007 to Aug 27, 2007.
Recall campaigns covering this model year1587 vehicles or units across those campaigns
Owner complaints1Below the median 2001 other
Severity index0.02001 others average 8.5
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2001 Krystal 28 name suspension
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2001 Krystal 28
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 01V-384 | Dec 13, 2001 | Vehicle description: certain buses fail to comply with the requirements of federal motor vehicle safety standard no. 120, "tire selection and rims… | Equipment | 587 | Label or owner notice |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2001 Krystal 28
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Aug 27, 2007Failure Apr 11, 20074,900 milesDyersburg, TNAir suspension system
2001 FORD 550 SHUTTLE BUS, MANUFACTURED BY KRYSTAL KOACH PURCHASED IN MARCH 2007. THIS 26 PASSENGER BUS CAME FROM KRYSTAL WITH REAR CHASSIS(AIR RIDE, INDEPENDENT SUSPENSION) SINGLE WHEELS OUT OF LINE. ALL MECHANISM WELDED IN PLACE, THUS NO ADJUSTMENTS. THIS BUS HAD ONLY 4800 MILES ON IT WHEN WE PURCHASED IT IN MARCH 2007. HAD BLOWOUT ON TIRE WITH ONLY FEW MILES ON TIRE DUE TO ALIGNMENT. ALL OTHER TIRES WERE WEARING PREMATURELY. AFTER SPENDING APPROXIMATELY 4000 DOLLARS TO CORRECT THIS PROBLEM,(INCLUDED REPLACING TRUNNIONS. BUSHINGS,ETC.) WE CONTACTED KRYSTAL KOACH IN BEREA, CA. ONLY TO BE TOLD THEY WOULD NOT HELP BECAUSE THIS WAS "ONE OF A KIND" BUS BUILT THERE AND NEVER WENT INTO PRODUCTION DUE TO COSTS. WE FEEL THEY(KRYSTAL)PUT AN UNSAFE VEHICLE ON THE HIGHWAY. OUR DESIRE IS TO KEEP THE BUS, BUT WE FEEL KRYSTAL SHOULD SHARE IN COSTS OF REPAIRS. CAN YOU HELP? THANKS. *JB
NHTSA complaint 10200902
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
No manufacturer communications on file
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
Source: NHTSA manufacturer communications files.