Complaints over time
Complaints about the 2023 Lexus ES250 peaked in 2023, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2023 Lexus ES250
Sedan, gasoline, 4x2, built in United States. Owner complaints on file from May 31, 2023 to May 31, 2023.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints1Below the median 2023 sedan
Severity index0.02023 sedans average 11.6
First 24 months1Complaints in its first two years
Components
Complaints by component
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
No campaigns match these filters.Reset filters
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2023 Lexus ES250
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2023 Lexus ES250
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed May 31, 2023Failure May 31, 2023Upper Marlboro, MDUnknown or other
Radio randomly cuts off at high volumes and loses all sound. The car will not give any audible warnings or instructions after the radio loses its sound.
NHTSA complaint 11524577
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
14 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- L-SB-0034-23 May 19, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2023 model year ES 250, ES 300h, ES 350, and UX 250h vehicles with DCM firmware version earlier than LG-N210ee9999-09 may exhibit a condition in which the vehicle customize settings menu is unavailable in the head unit after connecting to Techstre… - L-TT-0323-23 May 1, 2023 · Service Bulletin/Repair Instructions
TT: When setting up the Lexus Interface (21MM) user profile, if the QR code is not working please use the following recommendations - L-SB-0007-22 Rev Apr 5, 2023 · Service Bulletin/Repair Instructions
TSB: A head unit software update is now available for 2022 model year LX 600, NX 250, NX 350, NX 350h, and NX 450h+ vehicles equipped with Lexus Multimedia (version 1020 or earlier). This update provides improved performance and capability for the following… - LSB002922 Feb 9, 2023 · Service Bulletin/Repair Instructions
TSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the veh… - LSB003022 Feb 9, 2023 · Service Bulletin/Repair Instructions
TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term… - L-TT-0320-22 Rev Nov 7, 2022 · Service Bulletin/Repair Instructions
TT: Some 2023 Lexus ES and UX vehicles may exhibit a condition where the Vehicle Customize settings within the head unit are unavailable/grayed out after connecting to the DLC3 port. - L-TT-0306-21 Rev Sep 28, 2022 · Service Bulletin/Repair Instructions
TT: Some 2022-2023MY Lexus vehicles with the ?21MM (Multimedia) system may experience an error with the User Profile not loading when starting the vehicle and the vehicle reverting to the Guest Profile mode. - L-SB-0039-22 Sep 12, 2022 · Service Bulletin/Repair Instructions
TSB: This bulletin contains the vehicle specific pre-delivery services for 2023 model year ES 250, ES 300 Hybrid, and ES 350 vehicles. Additionally, refer to the applicable Pre-Delivery Service (PDS) Check Sheet for services to be performed. - LSB003022 Jul 13, 2022 · Service Bulletin/Repair Instructions
TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term… - LSB002922 Jul 13, 2022 · Service Bulletin/Repair Instructions
TSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the veh… - LSB002822 Jul 13, 2022 · Service Bulletin/Repair Instructions
TSB: 2023 model year Lexus vehicles are equipped with driver side floor mat retaining hooks (clips) to secure the floor mat in the correct position. In addition, some models may also utilize retaining hooks (clips) for passenger side and rear seat floor mat… - LSB002422 Jul 7, 2022 · Service Bulletin/Repair Instructions
TSB: All 2023 model year Lexus vehicles are equipped with a factory-installed SiriusXM Satellite Radio, including a 90-day free customer trial. As part of the Pre-Delivery Service (PDS) process, ensure that the SiriusXM satellite radio is activated and read… - LSB001922 Jul 1, 2022 · Service Bulletin/Repair Instructions
TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenan… - LTT031622 May 13, 2022 · Service Bulletin/Repair Instructions
TT: To improve guest support of telematics connected services features, additional resources have been provided in the Service Lane - Knowledge Center.
Source: NHTSA manufacturer communications files.