2011 Lexus ES350

153 complaints on file, page 1 of 8.

1. Filed Aug 13, 2020Failure Jul 7, 202089,000 milesRoanoke Ripid, NCAir bags, Vehicle speed controlCrash1 injured

   TL* THE CONTACT OWNED A 2011 LEXUS ES350. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT 70 MPH, WITHOUT WARNING AN ABNORMAL NOISE WAS HEARD COMING FROM THE PASSENGER WHEEL AND WITHIN SECONDS HE LOST CONTROL OF THE VEHICLE CRASHING INTO A DITCH AND FLIPPING OVER. THE DRIVER DEPRESSED THE BRAKE PEDAL AS THE VEHICLE SLID ON THE WET ROADWAY DUE TO THE RAIN. THE DRIVER WAS EJECTED FROM THE VEHICLE THRU THE WINDSHIELD AS THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED A BROKEN HIP AND FACE LACERATION AS HE WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. A POLICE REPORT WAS MADE. THE INSURANCE COMPANY WAS CONTACTED AND TOWED THE VEHICLE TO A LOT WHERE IT WAS DEEMED A TOTAL LOSS. NO DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AS A CLAIM WAS FILED. HOWEVER NO FURTHER ASSISTANCE WAS TAKEN. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. *DT

   NHTSA complaint 11348985
2. Filed Feb 9, 2019Failure Feb 9, 201956,000 milesBeryl, UTAir bags

   THIS WEB SITE (THE NHTSA) SAYS THERE IS NO RECALL ON THIS VIN, BUT TOYOTA/LEXUS SITE SAYS THERE IS, FOR THE AIRBAGS. THIS MISLEADING INFORMATION ON A GOVERNMENT WEB SITE CAN BE DANGEROUS.

   NHTSA complaint 11175933
3. Filed Aug 6, 2018Failure Aug 1, 2018SAN Diego, CAAir bags

   N/A

   NHTSA complaint 11115902
4. Filed Apr 4, 2018Failure Jun 17, 2017Ceiba, PRSeats, Body

   1. BODY PAINT HAS DETERIORATED GREATLY ON ROOF, FRONT HOOD AND TRUNK, PICTURES ATTACHED. 2. LEATHER SEATS DETERIORATED. DRIVER SEAT BROKE IN VARIOUS PARTS. PASSENGER AND REAR SEATS ALSO DETERIORATING. PICTURES ATTACHED. DATE RECORDED ON THE WHEN DID THIS HAPPEN FIELD IS AN APPROXIMATE WHEN WE FIRST NOTICED THE IMPLICATION OF THESE ISSUES.

   NHTSA complaint 11083224
5. Filed Feb 14, 2018Failure Feb 14, 201829,300 milesCypress, TXAir bags

   TAKATA RECALL - NO INCIDENT YET

   NHTSA complaint 11072916
6. Filed Jan 30, 2018Failure Apr 9, 201780,000 milesHouston, TXUnknown or other

   EXPLODING SUNROOF

   NHTSA complaint 11065787
7. Filed Nov 19, 2017Failure Jun 25, 201656,000 milesChula Vista, CAAir bags

   TAKATA RECALL - HAVE CALLED THE DEALER THREE DIFFERENT TIMES AND SAYS PARTS AREN'T AVAILABLE

   NHTSA complaint 11047324
8. Filed Nov 15, 2017Failure Mar 17, 2017Fullerton, CAAir bags

   TAKATA RECALL RECEIVED A RECALL NOTICE IN JULY 2016. RECEIVED NO CONTACT FROM THE MANUFACTURER ABOUT SCHEDULING REPAIRS. CONTACTED THE MANUFACTURER IN MARCH 2017. I WAS TOLD THAT THEY HAD NO IMMEDIATE PLANS TO REPLACE THE AIRBAGS DUE TO LACK OF REPLACEMENT PARTS. MY VEHICLE IS SEVEN YEARS OLD, AND BASED ON THE INFORMATION PUBLISHED REGARDING DEGRADATION OF THE ORIGINAL AIRBAGS, I UNDERSTAND THAT MY VEHICLE IS IN GREATER DANGER OF HAVING DEFECTIVE AND POSSIBLY DANGEROUS AIRBAGS. AS A RESULT, I REQUESTED A REPLACEMENT OR LOANER VEHICLE UNTIL REPAIRS COULD BE MADE TO MY VEHICLE AND WAS TOLD I WOULD BE CONTACTED BY A LOCAL DEALER REPRESENTATIVE TO ARRANGE ONE, BUT WAS NEVER CONTACTED THEREAFTER. MANUFACTURER CASE NUMBER IS 1701061699.

   NHTSA complaint 11046357
9. Filed Nov 7, 2017Failure Nov 2, 201783,000 milesHouston, TXUnknown or other

   I WAS DRIVING ON INTERSTATE JUST OUTSIDE BEAUMONT, TEXAS ON THURSDAY, NOVEMBER 2 WHEN I HEARD A LOUD NOISE SIMILAR TO A GUNSHOT OR AN EXPLOSION. IMMEDIATELY AFTER I HEARD THE NOISE, I NOTICED MY SUNROOF COVER SHAKING AND WIND COMING THROUGH THE TOP OF MY CAR. I PULLED THE COVER BACK JUST A LITTLE AND NOTICED SHATTERED GLASS. WHEN I PULLED OVER AT THE NEXT SERVICE STATION, I GOT OUT AND REALIZED MY SUNROOF WAS SHATTERED. I CONTACTED LEXUS AND THEY PRETENDED TO BE SURPRISED; HOWEVER, AFTER FURTHER RESEARCH, I DISCOVERED A CLASS ACTION LAWSUIT AND MANY OTHER COMPLAINTS REGARDING THIS SAME ISSUE. I HAVE SINCE HAD THE SUNROOF REPAIRED, BUT NOT BY LEXUS. THE DEALERSHIP OFFERED TO REPAIR IT TO THE TUNE OF $2,000. THE SUNROOF REPAIR COMPANY WHERE I TOOK MY CAR REPAIRED IT FOR A FRACTION OF THAT. THIS MORNING I RECEIVED A PHONE CALL FROM LEXUS CORPORATE OFFICE STATING THAT THE DAMAGED SUNROOF WAS DUE TO "IMPACT," WHICH IS NOT TRUE. OF COURSE, LEXUS IS NOT TAKING ANY RESPONSIBILITY FOR MY VEHICLE. I SUSPECT THEY WILL CONTINUE TO KEEP THEIR DEFECTIVE VEHICLES ON THE ROAD UNTIL AN ADEQUATE NUMBER OF PEOPLE HAVE DIED FROM THE DEFECTS. THE GENERAL MANAGER OF LEXUS OF CLEAR LAKE REACHED OUT TO ME ON THIS PAST SATURDAY AND ASKED THAT I EMAIL HER, WHICH I DID. HOWEVER, I NEVER HEARD ANYTHING BACK FROM HER.

   NHTSA complaint 11044166
10. Filed Oct 12, 2017Failure Oct 12, 2016Fort Lauderdale, FLAir bags

    TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JM FAMILY ENTERPRISES (LEXUS) OF COCONUT CREEK, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE AND THAT THE CONTACT COULD LEASE A VEHICLE AS AN ALTERNATIVE OPTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT. *BF CONSUMER STATED IT IS NOT SAFE FOR A PASSENGER TO SIT IN THE FRONT SEAT, MAKING THE CAR, ESSENTIALLY, USELESS FOR US. FRONT PASSENGER SEAT UNUSABLE. UPDATED 7/27/18*JB

    NHTSA complaint 11033090
11. Filed Oct 6, 2017Failure Oct 6, 2017Houston, TXAir bags

    TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (STERLING MCCALL LEXUS, 10025 SOUTHWEST FWY, HOUSTON, TX 77074 (713) 995-2600) STATED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    NHTSA complaint 11032122
12. Filed Oct 6, 2017Failure May 19, 2016Jacksonville Beach, FLAir bags

    TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF JACKSONVILLE (10259 ATLANTIC BLVD, JACKSONVILLE FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    NHTSA complaint 11032062
13. Filed Oct 4, 2017Failure May 23, 2015Moscow, TNAir bags

    TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LEXUS OF MEMPHIS, 2600 RIDGEWAY RD, MEMPHIS, TN 38119) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER AND WOULD CALL THE CONTACT WHEN PARTS BECAME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    NHTSA complaint 11031695
14. Filed Oct 2, 2017Failure Oct 2, 2017Pearland, TXAir bags

    TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED STERLING MCCALL LEXUS (10025 SOUTHWEST FWY, HOUSTON, TX 77074; 713-995-2600) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *LN CONSUMER STATED A NEW AIRBAG PART WAS INSTALLED 10/12/17 THUR 10/13/17 A LOANER CAR WAS PROVIDED. YOU MAY CLOSE THIS CASE. UPDATED 7/24/18*JB *TR

    NHTSA complaint 11030822
15. Filed Sep 15, 2017Failure May 23, 2016Picayune, MSAir bags

    TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF NEW ORLEANS (811 VETERANS MEMORIAL BLVD, METAIRIE, LA 70003 (504) 207-3100) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

    NHTSA complaint 11023660
16. Filed Sep 12, 2017Failure Jun 25, 2012Hudson Oaks, TXAir bags

    TAKATA RECALL: MANUF. SAID TAKE CAR IN FOR AIR BAG/ NONE AVAILABLE...HAVE PASSANGER RIDE IN BACK SEAT!! WIFE TIED OF RIDING IN BACK SEAT/ AND WITH GRAND CHILDREN SHE HAS TO RIDE IN FRONT SEAT.

    NHTSA complaint 11022850
17. Filed Sep 11, 2017Failure Sep 12, 2016SAN Antonio, TXAir bags

    TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. AFTER CONDUCTING A VIN LOOK UP ON THE SAFERCAR.GOV WEBSITE, THE CONTACT BECAME AWARE OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NORTH PARK LEXUS AT DOMINION (21531 INTERSTATE 10 W FRONTAGE RD, SAN ANTONIO, TX 78257, (210) 987-5669) WAS CONTACTED AND WAS UNABLE TO PROVIDE A TIME FRAME FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    NHTSA complaint 11022599
18. Filed Sep 11, 2017Failure Sep 11, 2017LA Port, TXAir bags

    TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WESTSIDE LEXUS (12000 KATY FWY, HOUSTON, TX 77079; 281-558-3030) AND WAS INFORMED THAT HE WOULD BE NOTIFIED ONCE PARTS BECAME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    NHTSA complaint 11022597
19. Filed Sep 9, 2017Failure May 23, 2016Inglewood, CAAir bags

    TAKATA RECALL

    NHTSA complaint 11022466
20. Filed Sep 6, 2017Failure Jun 1, 2017Spring, TXAir bags

    TL* THE CONTACT OWNS A 2011 LEXUS ES350. THAT CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE MANUFACTURER ADVISED THAT PARTS WOULD BE AVAILABLE IN SEPTEMBER OF 2017. HOWEVER, THE MANUFACTURER HAD NOT VERIFIED IF INDEED THE PARTS WERE PRESENTLY AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS RECALL INCOMPLETE REMEDY NOT YET AVAILABLE.

    NHTSA complaint 11021777