2017 Lexus ES350

22 complaints on file, page 1 of 2.

1. Filed Sep 21, 2022Failure Sep 15, 202255,000 milesClifton, NJForward collision avoidance, Service brakes, HydraulicCrash1 injured

   The contact owns a 2017 Lexus ES350. The contact stated that while driving at 45 MPH, the contact stated that a beeping alert sounded to notify him that he was approaching another vehicle. As the contact attempted to depress the brake pedal, the brake pedal failed and the contact rear-ended the vehicle. The air bags deployed upon impact. The police and paramedics were called to the scene and the other driver was taken to the hospital; the driver's whereabouts were unknown. The contact did not sustain any injuries. A police report was filed. The vehicle was initially towed to an impound yard and was then towed by his insurance to assess the vehicle's damage. The manufacturer had yet to be notified of the failure. The failure mileage was approximately 55,000.

   NHTSA complaint 11485669
2. Filed Apr 7, 2022Failure Apr 6, 20227,500 milesLas Vegas, NVWarnings, Vehicle speed controlCrash

   The contact owns a 2017 Lexus ES350. The contact stated that while in reverse and slowly reversing into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into a tree. The contact indicated that the unintended acceleration occurred while pressing the brake pedal and also the crash avoidance safety features did not activate. No injuries were reported and no police report was taken. The vehicle was towed to the local dealer and to a local body shop repair center. The cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 7,500.

   NHTSA complaint 11459976
3. Filed Aug 31, 2021Failure Aug 27, 202131,200 milesAlbuquerque, NMSun/moon roof assembly

   The contact owns a 2017 Lexus ES350. The contact stated while driving approximately 65 MPH, the sunroof exploded without warning. The vehicle was taken to a local dealer where it was diagnosed but not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 31,200.

   NHTSA complaint 11431198
4. Filed May 11, 2021Failure Oct 1, 2020Mckinney, TXSoftware

   2017 LEXUS ES350. CONSUMER WRITES REGARDING VEHICLES SAFETY CONNECT SYSTEM BEING DISCONNECTED. *LD *JS

   NHTSA complaint 11415894
5. Filed Feb 16, 2021Failure Feb 15, 202152,425 milesGaithersburg, MDUnknown or other

   I WAS DRIVING DOWN THE HIGHWAY IN VA AND I HEARD A LOUD EXPLOSION AND I LATER FOUND OUT THE SUNROOF EXPLODED ON ITS OWN NO CARS AROUND, NO OVER PASS IT JUST EXPLODED INTO LITTLE PIECES.

   NHTSA complaint 11396498
6. Filed Sep 3, 2020Failure Aug 31, 20209,100 milesWhiting, NJBody

   I WAS DRIVING DOWN THE HIGHWAY HAVING JUST PICKED PICKED UP THIIS CAR I JUST BOUGHT FROM THE DEALERSHIP WHEN SUDDENLY I HEARD A LOUD EXPOLOSION UP ABOVE AND NOTICED MY SUNROOF EXPLODED SENDING PIECES OF GLASS INTO MY CAR. I WAS SCRATCHED AND HAD TO GET HOME 1/2 HOUR AWAY. DEALERSHIP WAS FAR. THE DEALERSHHIP SAID TO CALL THE INSURANCE. I THINK IT COULD BET THE WAY THE SUNROOF WAS PUT IN BUT NOT SURE.

   NHTSA complaint 11352909
7. Filed Mar 6, 2020Failure Feb 24, 20208,500 milesPembroke Pines, FLVisibility/wiper

   REAR TINTED INSIDE THE GLASS WINDOW HAS BUBBLES AND SMEARED ADHESIVE ACROSS GLASS CAUSING IT HARD TO VIEW WHAT IS BEHIND ME. I HAVE NO IDEA HOW IT HAPPENS I BOUGHT THE CAR ON NOVEMBER 16, 2016. MOST OF THE TIME THE CAR IS PARKED IN MY DRIVEWAY. I NOTICED IT THE FIRST TIME IN THE LAST WEEK OF FEBRUARY 24, 2020.

   NHTSA complaint 11316655
8. Filed Jan 24, 2020Failure Jan 24, 202036,000 milesMesa, AZVisibility/wiper

   UPON APPROACHING MY CAR, IN A CONTROLLED PARKING LOT (CAR IS STATIONARY), I NOTICED THE REAR PORTION OF THE PANORAMIC SUNROOF APPEARS TO HAVE EXPLODED. SUNROOF SHOWS DEFECTIVE BUBBLE, AND OUTER-EDGES APPEAR TO HAVE CRACKED ALL THE WAY AROUND. INVESTIGATION OF THE AREA AROUND THE CAR SHOWS NO FOREIGN OBJECTS (IE. ROCKS) IN THE AREA.

   NHTSA complaint 11301539
9. Filed May 2, 2019Failure Apr 30, 201918,000 milesBeaumont, CAVisibility/wiper

   THE WINDSHIELD CRACKED TWO TIMES WITHIN TWO YEARS. FIRST TIME, THERE WAS NO VISIBLE SIGN (OR NOISE) OF ANY ROCK HITTING WINDSHIELD AS I PARKED THE CAR IN SUN. WHEN I CAME BACK TO PARKING, THE WINDSHIELD WAS CRACKED AND THE CRACK EXTENDED IN LENGTH AS I DROVE. IT COSTS ME $500 IN INSURANCE DEDUCTIBLE FOR GEICO INSURANCE TO HAVE WINDSHIELD REPLACED. THE WINDSHIELD AGAIN CRACKED IN APRIL 2019 THE SECOND TIME WHEN I WAS DRIVING ON INTERSTATE 10 AT ABOUT 50 MILES PER HOUR. I SAW A TINY MARK ON ONE EDGE OF WINDSHIELD (PROBABLY A TINY PEBBLE HIT FROM ROAD) AND THE CRACK SPREAD QUICKLY TO ONE FOOT AFTER DRIVING JUST FIVE MILES. THIS'LL COST ME $600 AS PER MY INSURANCE GEICO. I HAVE OWNED SIX BRAND NEW CARS FOR SEVERAL YEARS AND HAD NEVER HAD A LARGE WINDSHIELD CRACK FROM HEAT AND SMALL PEBBLE HIT. TWO LARGE WINDSHIELD CRACKS WITHIN TWO YEARS HAVE GOT TO BE A DEFECT IN ES 350 2017 WINDSHIELD (OR MANUFACTURING DEFECT). I KNOW THERE ARE SENSORS UNDER THE WINDSHIELD IN 2017 ES 350. LEXUS SHOULD FIX THE MANUFACTURING DEFECT IN ITS 2017 ES 350 WINDSHIELD.

   NHTSA complaint 11205144
10. Filed Dec 7, 2018Failure Nov 1, 201816,000 milesMedford, MAService brakes

    TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE REVERSING THE VEHICLE, THE CONTACT HEARD AN ABNORMAL CLICKING NOISE COMING FROM THE BRAKES. THE VEHICLE WAS TAKEN TO LEXUS OF WATERTOWN (330 ARSENAL ST., WATERTOWN, MA 02472, (888) 677-9785) WHERE THE CONTACT WAS INFORMED THAT THERE WAS NO FAILURE WITH THE BRAKES. THE BRAKES WERE LUBRICATED AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000. *TT*JB

    NHTSA complaint 11156751
11. Filed Oct 9, 2018Failure Oct 8, 20189,900 milesTacoma, WAAir bagsCrash1 injured

    DURING AN ACCIDENT FROM REAR ENDED, AIRBAGS WERE NOT DEPLOYED AND NOW IT IS SAYS THAT SRS AIRBAGS ARE MALFUNCTIONED.

    NHTSA complaint 11139137
12. Filed Aug 13, 2018Failure Sep 1, 201725 milesNokomis, FLUnknown or other

    NAV SYSTEM WILL NOT TAKE ME TO MY HOME ADDRESS - MY DEVELOPMENT WAS STARTED IN 2003. MY STREET IN NOT AVAILABLE AND THE NAV SYSTEM DISABLES ME FROM TYPING THE STREET NAME. JUST MOVED TO A NEW STATE AND NEED TO BE ABLE TO PUT IN 'TAKE ME HOME'. I HAVE CONTACTED THE DEALER (WILDE LEXUS, SARASOTA, FL) 3 TIMES - THEY CLAIMED TO HAVE ORDERED A NEW DISK BUT I FEEL I AM GETTING A RUN-AROUND SINCE THE DISK DOES NOT SHOW UP - HAVE BEEN DRIVING THE CAR FOR A LITTLE OVER ONE YEAR - I HATE IT.

    NHTSA complaint 11119591
13. Filed Jun 29, 2018Failure Jun 22, 20182,534 milesCave Creek, AZEngine

    TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING AND FAILED TO RESTART. AFTER SEVERAL MINUTES, UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER (BELL LEXUS NORTH SCOTTSDALE, 18555 N SCOTTSDALE RD, SCOTTSDALE, AZ 85255, (480)-502-5000) WHERE IT WAS DIAGNOSED THAT THE CRANK SYSTEM SENSOR NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,534.

    NHTSA complaint 11104727
14. Filed May 17, 2018Failure May 10, 201810,000 milesWestminster, CASteering, SuspensionCrash1 injured

    TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT DRIVER'S SIDE TIRE FRACTURED AND THE CONTROL ARM ASSOCIATED WITH THE SUSPENSION ARM FRACTURED NEAR THE WHEEL BEARING. THE FRONT DRIVER'S SIDE WHEEL WAS PULLING THE VEHICLE TO THE LEFT INTO ONCOMING TRAFFIC. AS A RESULT, THE CONTACT STRUCK A CURB. AS THE CONTACT TURNED THE STEERING WHEEL TO THE RIGHT, THE VEHICLE STILL ENDED UP ON THE CURB. THE CONTACT PULLED THE TENDONS IN HER RIGHT ARM TRYING TO STEER THE VEHICLE. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO LEXUS OF WESTMINSTER (7600 WESTMINSTER BLVD, WESTMINSTER, CA 92683, 1-888-413-1939) WHERE IT WAS DETERMINED THAT THEY WOULD INVESTIGATE THE CRASH DATA CONCERNING THE EDR BOX. THE MANUFACTURER WAS NOTIFIED TO ESCALATE THE MATTER AND INDICATED THAT THEY WOULD FOLLOW-UP. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V415000 (STEERING). THERE WERE THREE TSBS ON THE WHEELS AND 3 TSBS ON THE TIRES. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

    NHTSA complaint 11096607
15. Filed Mar 9, 2018Failure Mar 6, 20188,500 milesMartinsville, INBody

    WHILE DRIVING ON THE INTERSTATE AT APPROXIMATELY 70 MILES PER HOUR AT 6:45 PM ON TUESDAY, MARCH 6TH, MY SUNROOF SUDDENLY EXPLODED AND GLASS FRAGMENTS FELL INSIDE MY VEHICLE. AT THE TIME OF THE EXPLOSION, THERE WERE NOT ANY CARS AROUND MY VEHICLE NOR DID I HIT ANY OBJECT ON THE ROAD INCLUDING A POTHOLE. THE EXPLOSION SOUNDED AS IF A GUN WENT OFF NEAR MY HEAD AND THE GLASS IMMEDIATELY BEGAN TO SPLIT INTO SMALL PIECES. OTHER THAN HAVING SOME RINGING IN MY EARS AS A RESULT OF THE EXPLOSION NOISE, I DID NOT SUFFER ANY OTHER PHYSICAL DAMAGE. I TOOK THE CAR INTO THE LEXUS DEALER AND THEY STATED THAT THEY HAD NEVER HAD A CASE WHERE A SUNROOF EXPLODED WITHOUT SOMETHING HITTING IT DIRECTLY. I KNOW FOR A FACT THAT NOTHING HIT MY VEHICLE OR MY SUNROOF AS I WAS TRAVELING ON THE INTERSTATE WITHOUT ANY CAR OR TRUCK AROUND ME AT THE TIME OF THE EXPLOSION. I AM FILING THIS IN ORDER TO GET IT DOCUMENTED AND TO SEE IF ANY OTHER LEXUS OWNER HAS HAD A SIMILAR ISSUE WITH THEIR LEXUS SUNROOF. I AM ATTACHING PICTURES OF THE SUNROOF WHICH SHOWS THE DAMAGE DONE FROM THE GLASS EXPLODING WITHOUT ANY TYPE OF FOREIGN CONTACT. I HOPE THAT SOMEONE FROM THE NHTA WOULD CONTACT ME TO LET ME KNOW IF THERE HAVE BEEN OTHER CASES LIKE THIS REPORTED.

    NHTSA complaint 11078384
16. Filed Dec 29, 2017Failure Dec 29, 201710,241 milesLeland, NCBody

    WHILE TRAVELING APPROXIMATELY 40 MPH ON A SUNNY DAY (45 DEGREES) THE FRONT PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED. IT WAS ABOUT 2 PM EST. THERE WERE NO CARS AROUND ME OR ANYTHING ABOVE. IT SOUNDED LIKE AN EXPLOSION. I PULLED OVER AND LOOKED AROUND TO SEE WHAT THE NOISE WAS. IT WASN'T UNTIL I LOOKED UP THAT I SAW THE HOLE IN THE SUNROOF. GLASS DID NOT COME DOWN, IT WENT OUT.

    NHTSA complaint 11057432
17. Filed Nov 21, 2017Failure Sep 21, 2017670 milesCampbell, CAUnknown or otherCrash

    THE PRE-COLLISION SYSTEM DOES NOT WORK PROPERLY. THE CAR REAR ENDED THE VEHICLE IN FRONT OF IT WITHOUT WARNING AND BRAKE ASSIST BY PRE-COLLISION SYSTEM AS LEXUS CLAIMED. IT RESULTED IN AN ACCIDENT. LEXUS HAS PERFORMED THE INVESTIGATION AND EXTRACTED DATA FROM EDR. THEY CONCLUDED NO DEFECT FOUND. I STILL BELIEVE THAT THE CAR PRE-COLLISION SYSTEM DID NOT WORK AT ALL AND WAS NOT ABLE TO PREVENT THE COLLISION AS EXPECTED.

    NHTSA complaint 11047949
18. Filed Nov 7, 2017Failure Oct 23, 2017Houston, TXAir bagsCrash1 injured

    TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE AT A STOP, THE CONTACT'S VEHICLE WAS REAR ENDED AND CAUSED THE CONTACT TO CRASH INTO THE PRECEDING VEHICLE. THE AIR BAG ERROR WARNING INDICATOR ILLUMINATED AFTER THE CRASH. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED MULTIPLE INJURIES THAT NEEDED MEDICAL ATTENTION. THE VEHICLE WAS DRIVEN TO THE DRIVER'S RESIDENCE AND THEN TOWED TO NORTHSIDE LEXUS (17925 NORTH FWY, HOUSTON, TX 77090) WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

    NHTSA complaint 11044187
19. Filed Jul 17, 2017Failure Jul 16, 20171,100 milesJacksonville, FLElectrical system, Seats

    ***** WHEN VENTILATED SEAT FEATURE IS TURNED ON, THERE IS TREMENDOUS HEAT THAT BEGINS TO BUILD IN THE MIDDLE/LOWER SEAT BACK. HEAT IS ALSO BEING FELT ON THE UPPER RIGHT SHOULDER OF THE BOLSTER. THIS IS CAUSING SUCH AN ISSUE THAT I AM HAVING TO LEAN FORWARD WHILE DRIVING TO AVOID THE HEAT BUILD-UP THAT 2 ACCIDENTS HAVE ALMOST OCCURRED. I AM CONCERNED THAT THE SEAT MAY CATCH FIRE !!!! THIS NEEDS TO BE FIXED IMMEDIATELY!!!! THIS HAPPENES AT ANYTIME WHETHER DRIVING OR STATIONARY.

    NHTSA complaint 11005612
20. Filed Jun 14, 2017Failure Jun 9, 2017113 milesStaten Island, NYService brakesCrash

    MONDAY, JUNE 5TH,I BOUGHT THE LEXUS ES350 AT 6502 5TH AVE IN BROOKLYN. IT HASN'T BEEN A WEEK YET, AND ON FRIDAY THE 9TH, THE ACCIDENT HAPPENED. I WAS DRIVING FROM STATEN ISLAND TO FLUSHING TO PICK UP MY FRIEND TO GO BACK TO MY HOME. ALONG THE 495 HIGHWAY, WE WERE DRIVING AROUND 45-50 MPH AND SUDDENLY A WARNING POPPED UP ON THE ABS SYSTEM SAYING THAT THE "BREAKER IS ON." WE BECAME REALLY NERVOUS SO WE WANTED TO CHECK OUT WHY THAT MESSAGE CAME ON. THERE WAS A CAR ABOUT 100 METERS IN FRONT OF US, SO I STEPPED ON THE BREAKS, BUT I WAS NOT ABLE TO STEP DOWN ON IT. THE BRAKE IS COMPLETELY LOCKED AND HAD NO WAY TO SLOW IT DOWN AND WITHIN TWO SECONDS WE HIT THE CAR IN FRONT, AND OUR CAR WAS TOTALED. FORTUNATELY, NOBODY HAD TO GO TO THE HOSPITAL. AFTER WE GOT HOME I FELT DIZZY AND EARS WERE RINGING. FORTUNATELY, I FELT BETTER AFTER A COUPLE DAYS. WE ALSO TRIED CONTACTING DIFFERENT LAWYERS, BUT NONE OF THEM WOULD TAKE OUR CASE BECAUSE THERE WERE NO REPORTS OF ME BEING INJURED OR ANY OTHER DOCTOR REPORTS. THIS IS RIDICULOUS BECAUSE IT'S BASICALLY SAYING THAT ONLY IF SOMEONE GOT HURT AND WAS BROUGHT TO THE HOSPITAL WOULD THERE BE A SERIOUS CASE. IS THIS REALLY HOW AMERICA HANDLES SERIOUS CAR ACCIDENTS? WE HOPE THAT LEXUS CAN BE FAIR AND HAVE SOMEONE INSPECT THE BLACK BOX TO SEE IF IT WAS THE CAR ITSELF THAT HAD AN ISSUE. WE ALSO WISH THAT THEY WILL GIVE US A SINCERE APOLOGY, RESPECT, AND JUST A FAIR ANSWER TO THIS PROBLEM.

    NHTSA complaint 10995120