2017 Lexus GS 350

4 complaints on file, page 1 of 1.

1. Filed Sep 17, 2020Failure Jan 20, 202030,800 milesFircrest, WASeat belts, Unknown or other

   I VISITED MULTIPLE TIMES AT THE LEXUS DEALERSHIP FOR FIXING THE TICKING NOISE. WHEN I DROVE UNEVEN PAVEMENT, PRESS BREAK, AND ROUGH ROAD, IT PRODUCES METAL TICKING NOISE. THEY FIXED MY CAR 3 TIMES (UNDER WARRANTY) BUT I'M STILL HEARING THE SAME NOISE OVER AND OVER. 1ST TIME - THEY INSULATED THE REAR DOOR SPEAKER 2ND TIME - THEY CHANGED THE SEAT-BELT BUCKLE 3RD TIME - THEY CHANGED THE SEAT-BELT AND REPLACED SOME BOLTS. 4TH TIME - THEY REFUSED TO FIX MY CAR AND THEY TOLD ME TO SEND THE NOISE IN MP3/VIDEO, SO I SENT THE FILE TO THEM BUT THEY IGNORED ME I DON'T THINK THIS PROBLEM IS RELATING TO THE SEATBELT. I THINK IT'S FACTORY DEFECT IN THE WELD/GLUE OF THE B-PILLAR WHERE IT ATTACHES TO THE ROOF. I TRIED TO TELL THEM THE PROBLEM BUT THEY DID NOT LISTEN TO ME AT ALL THIS NOISE IS HAPPENED IN LAST JANURAY BUT I COULDN'T VISIT AT THE DEALERSHIP DUE TO THE WORK AND I STARTED TO VISIT AT THERE IN JULY AND THEY COULDN'T FIX THE PROBLEM UNTIL NOW... THESE LINKS ARE EXAMPLES OF THE NOISE (PLEASE VOLUME UP HIGH BEFORE YOU HEAR THE NOISE FROM THE VIDEO LINKS BELOW) HTTPS://WWW.YOUTUBE.COM/WATCH?V=JTHIX9REDAU HTTPS://WWW.YOUTUBE.COM/WATCH?V=ZMBS8SR-UT4&FEATURE=EMB_TITLE

   NHTSA complaint 11355494
2. Filed Sep 11, 2019Failure Sep 4, 201924,700 milesFrisco, TXAir bagsCrash

   TL* THE CONTACT OWNS A 2017 LEXUS GS 350. WHILE DRIVING 15 TO 20 MPH, ANOTHER VEHICLE FAILED TO STOP AND CRASHED INTO THE CONTACT'S VEHICLE. THE DRIVER'S AIR BAG AND FRONT PASSENGER AIR BAG FAILED TO DEPLOY. THERE WERE NO INJURIES. THE FIRE AND POLICE DEPARTMENTS WERE PRESENT, AND POLICE REPORT NUMBER: 180107 WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 24,700. THE VIN WAS UNKNOWN.

   NHTSA complaint 11254674
3. Filed May 6, 2017Failure May 1, 2017Lincoln, NEEngine, Unknown or other, Wheels

   DEALERS HATE ME, TOO EDUCATED. VEHICLE IS A COMMERCIAL CLASS C -HAZMAT OPERATED AS A TYPE O. IN NE, THIS VEHICLE IS PARKED IN THE DEALERSHIP UNTITLED INTO THE STATE OF NE, DOT TIRE WARRANTY, TIRES MUST BE CHECKED EVERY MONTH FOR VALVE STEM LEAKS, BATTERY GO OLD AFTER SITTING AROUND. DEALER REJECTED TO 1099 MISC ME, WARRANTY OF TOYOTA PAYS TO UNWRAP AND WASH VEHICLES YET DMV HAS NO RECORD OF WEIGHT OF VEHICLE FOR CLASS C, NO RECORD OF CERTIFICATE OF EXEMPTION OF VEHICLE EVEN BEING IN NE, EPA REQUIRES ENGINE INFO FROM JAPAN SHIPPING TO USA. DOT REQUIRES CARGO TO BE CLEAR OF HAZARDS FROM JAPAN TO USA. YET DMV/ DEALER HAVE NO RECORDS TO PROVER NON HAZARDS TO ME AS A DRIVER, NO INSURANCE NO REGISTRATION IN DRIVERS DOOR , NO SHIPPING PAPERS IN DRIVERS DOOR. FIRESTONE WARRANTY NEEDS RECEIPTS OF PURCHASE, NO MANUFACTURER DATE LISTED, REPAIR SHOP HAS UNPAID BILL OF APPLYING PARTS TO SKIN VIOLATING THE COVERAGE OF WATER DAMAGE, GLUE IS WORSE THEN WATER. [XXX] -HAZMAT , NO ODOMETER STATEMENT FROM TOYOTA MOTOR SALE TO NE TO DEALERSHIP TO FLOOR ROOM, 6500 TELLURIDE, NE 68521. I NEED TO KNOW WHAT CABIN AIR FILTER INSTALLED, STORAGE TYPE OR DRIVER TYPRE=EPA DOT HAS DOT NUMBER ON TIRES BEEN TRANSFERRED , I FILED WITH DMV STATE-NE , FILED WITH GEICO INSURANCE, 5-01-2017, I HAVE PHOTOS TO SEND LATER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

   NHTSA complaint 10983851
4. Filed May 3, 2017Failure May 1, 2017Lincoln,, NE12v/24v/48v battery, Fuel system, Gasoline, Seat belts

   I WAS INSIDE THE BUILDING , LOOKING AT A NEW VEHICLE, VIN. [XXX]. THEN MANAGER PULLED ME INTO THE OFFICE WITH WITNESSES AND EXPLAINED HE WASN'T DOING BUSINESS WITH ME, HE WAS NICE AND EXPLAINED, I WAS EXCITED AT WHAT HE EXPLAINED. I TOOK PIC OF GIANT STICKER, THE VIN DASH HAS A SQUARE SCAN BUT MY PHONE WOULDN'T READ IT, SALES MAN SAID THAT SERVICE HAS A MACHINE THAT READ IT, HE SAID THEY USUALLY COME WITH 0-6 MILES DUE TO FACTORY TESTING, I HAVE A TOYOTA NOW , I WENT TO DMV IN LINCOLN, PAID MY DOLLAR FOR SEARCH, IM PUTTING A LIEN OF A DOLLAR AND PAYING THE $7 FOR THE LIEN ON NE TITLE TO GET STARTED. KEYS MIGHT BE LOCKED IN THE TRUNK. IT HAS DOT TIRES, IM A CLASS C COMMERCIAL. MY CONCERN IS HOW DID THE VEHICLE GET INTO A LOCKED BUILDING WITH NO DATA, YOUR REPORT SAYS LEXUS, BUT LEXUS IS OWNED BY TOYOTA MOTOR SALES AND YOUR SITE SHOWED NO OWNER. DID THIS VEHICLE PASS EPA EMISSIONS TEST . ITS AS A BUSINESS PROPERTY OF A DEALERSHIP IN LINCOLN, NE. STATIONARY, WHAT TYPE OF FUEL, ARE DOT TIRES PAID OFF?. SEAT BELT BUZZARDS DON'T SOUND UNTIL VEHICLES REACHABOVE 13 USUALLY. TIRES PRESSURE IS TO BE CHECKED AND LOGGED ONE A MONTH. BATTERIES GET OLD FROM NON USE OF STORAGE, WARRANTY USUALLY STARTS WHEN CABLES ARE ATTACHED FOR ENGINE TO START TO TEST. WHO TESTED IT. I HAVE PICTURE OF GIANT STICKER ON MY PHONE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

   NHTSA complaint 10983341