Complaints over time
Complaints about the 2020 Lexus GX460 peaked in 2021, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 Lexus GX460
SUV, gasoline, 4WD/4-Wheel Drive/4x4, built in Japan. Owner complaints on file from Feb 19, 2021 to Feb 19, 2021.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints1Below the median 2020 suv
Severity index100.02020 suvs average 5.6
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2020 Lexus GX460 name back-over prevention
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2020 Lexus GX460
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 Lexus GX460
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Feb 19, 2021Failure Feb 12, 202110,000 milesEast Longmeadow, MAWarnings, Automatic emergency brakingCrash
AS I WAS PARKING IN FRONT OF MY WORKPLACE, MY CAR SUDDENLY ACCELERATED AND FLEW OVER PARKING DIVIDER TO OTHER SIDE OF THE PARKING LOT ABOUT 25 YARDS. AT THE TIME I WAS PULLING IN MY PARKING SLOT LIKE EVERY DAY IN THE MORNING, TURNING 90 DEGREES AND DRIVING VERY SLOW, AND SLOWING DOWN TO COMPLETE MY PARKING. MY CAR HIT AND FLEW OVER PARKING SIGN AND OTHER OBSTACLES PLACED ON CURBSIDE DIVIDER. I LET MY CAR TO BE TOWED TO THE DEALERSHIP AND IMMEDIATELY REPORTED MY SAFETY CONCERNS TO THE LEXUS HEADQUARTERS THEY ARE CURRENTLY INVESTIGATING THE ISSUE. I HAVE SIGNED AND SUBMITTED CONSENT FOR THOROUGH INSPECTION OF ELECTRONIC SYSTEM TO LEXUS CORP., WHICH I'M UPLOADING FOR YOUR INFORMATION.
NHTSA complaint 11396976
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
54 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- LSB000823 Feb 17, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2016 ? 2022 model year GX 460 vehicles may exhibit a thump sound or a bump feeling when accelerating from or decelerating to a stop. The condition does not set any Diagnostic Trouble Codes (DTCs) or illuminate any warning messages on the dash and … - L-TT-0319-22 Rev Sep 26, 2022 · Service Bulletin/Repair Instructions
TT: If you see this condition, please create a TAS case and contact TAS for instruction prior to diagnosing or repairing of the vehicle. If it is a weekend or holiday, continue with diagnosis and repair. Please save all parts and/or details and contact TAS … - L-TT-0319-22 Aug 25, 2022 · Service Bulletin/Repair Instructions
TT: If you see this condition, please create a TAS case and contact TAS for instruction prior to diagnosing or repairing of the vehicle. If it is a weekend or holiday, continue with diagnosis and repair. Please save all parts and/or details and contact TAS … - L-SB-0015-21 Rev Aug 31, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2010 ? 2023 model year GX 460 (KDSS-equipped) vehicles may exhibit a condition where the vehicle leans more than 20 mm (0.79 in.) from left to right when viewed from the rear of the vehicle. Follow the Repair Procedure in this bulletin to address … - LB003S221Rev1 May 25, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2019 ? 2021 model year GX 460 vehicles may exhibit a squeal/squeak noise from the front brakes with light to moderate braking. Follow the Repair Procedure in this bulletin to address this condition - Safety Recall 22 Apr 13, 2022 · Service Bulletin/Repair Instructions
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022 - L-SB-0004-22 Feb 24, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this servi… - L-SB-0002-22 Jan 28, 2022 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring … - Lexus PRO19-02 - Jan 12, 2022 · Service Bulletin/Repair Instructions
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests i… - L-SB-0032-21 Sep 27, 2021 · Service Bulletin/Repair Instructions
TSB: Some 2020 ? 2021 model year GX 460 vehicles may exhibit a squeal/squeak noise from the front brakes with light to moderate braking. Follow the Repair Procedure in this bulletin to address this condition. - L-SB-0030-21 Sep 2, 2021 · Service Bulletin/Repair Instructions
TSB: Some 2019 ? 2020 model year GX 460 vehicles may exhibit a grease leak from the edge of the inboard joint boot of a front drive shaft where the clamp is located. This condition may appear in vehicles with less than 25,000 miles with no apparent damage… - L-SB-0024-21 Jul 26, 2021 · Service Bulletin/Repair Instructions
TSB: Some 2007 ? 2022 model year Lexus vehicles in particular geographic areas may exhibit a condition where the HVAC evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX® Tip) is available to help mini… - L-SB-0041-14 Obs Jul 2, 2021 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE July 2, 2021: This bulletin is now obsolete. Please see L-SB-0015-21. - L-SB-0015-21 Jul 1, 2021 · Service Bulletin/Repair Instructions
TSB: Some 2010 ? 2021 model year GX 460 (KDSS-equipped) vehicles may exhibit a condition where the vehicle leans more than 20 mm (0.79 in.) from left to right when viewed from the rear of the vehicle. Follow the Repair Procedure in this bulletin to address … - Lexus PRO21-UFRM May 24, 2021 · Service Bulletin/Repair Instructions
POL: UPDATES TO THE 2014-2021 LEXUS UNIVERSAL FLAT RATE MANUAL - Lexus Safety Re Mar 31, 2021 · Service Bulletin/Repair Instructions
Lexus Safety Recall and Service Campaign - Technician Certification Requirements - L-TT-0281-20 Rev Mar 16, 2021 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer f… - L-TT-0296-21 Jan 29, 2021 · Service Bulletin/Repair Instructions
TT: Customers may complain of a thump/clunk type noise when coming to a stop or accelerating from a stop. This usually happens when the vehicle is cold, first thing in the morning. This phenomenon occurs due to the propeller shaft?s slip yoke splines bindin… - L-SB-0039-20 Oct 16, 2020 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 ? 2021 model year Lexus vehicles. - L-SB-0051-18 Rev Oct 9, 2020 · Service Bulletin/Repair Instructions
TSB: 2020 model year Lexus vehicles are equipped with driver side floor mat retaining clips to secure the floor mat in the correct position. In addition, some models may also utilize retaining clips for passenger side and rear seat floor mats. During Pre-De… - L-TT-0294-20 Oct 30, 2020 · Service Bulletin/Repair Instructions
TT: HVAC drain tube is found to blocked/clogged. - L-SB-0020-19 Rev Aug 12, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2018 ? 2020 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to de… - L-TT-0288-20 Rev Aug 7, 2020 · Service Bulletin/Repair Instructions
TT: The Lexus Quality group is looking to better understand our customers expectation regarding vehicle drivability. Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer v… - L-SB-0002-20 Rev Aug 5, 2020 · Service Bulletin/Repair Instructions
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired acco… - L-TT-0235-17 Rev Aug 5, 2020 · Service Bulletin/Repair Instructions
TT: HVAC drain tube is found to blocked/clogged. - L-TT-0288-20 Rev Aug 7, 2020 · Service Bulletin/Repair Instructions
TT: The Lexus Quality group is looking to better understand our customers expectation regarding vehicle drivability. Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer v… - L-SB-0002-20 Rev Aug 5, 2020 · Service Bulletin/Repair Instructions
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired acco… - L-TT-0235-17 Rev Aug 5, 2020 · Service Bulletin/Repair Instructions
TT: HVAC drain tube is found to blocked/clogged. - L-TT-0265-19 Rev Jul 20, 2020 · Service Bulletin/Repair Instructions
TT: The new DCA-8000 Diagnostic Charger may cause your facility?s Ground Fault Circuit Interrupter (GFCI) breaker to trip. A GFCI breaker can be tripped for various reasons, one of the reasons may be related to the DCA-8000. We are investigating this issue … - L-SB-0023-20 Jun 23, 2020 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the ent… - L-TT-0288-20 Rev Jun 10, 2020 · Service Bulletin/Repair Instructions
TT: The Lexus Quality group is looking to better understand our customers expectation regarding vehicle drivability. Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer v… - L-TT-0288-20 Jun 1, 2020 · Service Bulletin/Repair Instructions
TT: The Lexus Quality group is looking to better understand our customers expectation regarding vehicle drivability. Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer… - Lexus Safety Re May 1, 2020 · Service Bulletin/Repair Instructions
Safety Recall and Service Campaign - Technician Certification Requirements - L-SB-0041-14_Rev Apr 27, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2010 ? 2020 model year GX 460 (KDSS-equipped) vehicles may exhibit a condition where the vehicle leans more than 20 mm (0.79 in.) from left to right when viewed from the rear of the vehicle. Follow the Repair Procedure in this bulletin to address … - L-TT-0287-20 Apr 23, 2020 · Service Bulletin/Repair Instructions
TT: Due to the challenges caused by the COVID-19 virus threat, some dealers are experiencing reduced traffic into their stores and causing dealer stock to age. Due to this situation, dealers are reminded and recommended to follow the Long-Term Vehicle Stora… - L-TT-0286-20 Apr 15, 2020 · Service Bulletin/Repair Instructions
TT: After performing a battery test using the DCA-8000 battery diagnostic charger and the battery health has been considered a ?Good? condition, the DCA will automatically enter a post-test charging mode. In the post-test charging mode, the DCA analyzes … - L-SB-0008-20 Apr 6, 2020 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 9… - L-TT-0254-18 Mar 26, 2020 · Service Bulletin/Repair Instructions
TT: In certain cases of leaking air conditioning systems, the root cause of the leak is inadvertently overlooked, causing a repeat repair. To improve customer satisfaction and repair A/C system leaks in one dealer visit, Toyota has developed a set of guid… - L-SB-0025-19_Rev Mar 26, 2020 · Service Bulletin/Repair Instructions
TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term… - L-TT-0281-20 Mar 9, 2020 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer … - Lexus Safety Re Feb 18, 2020 · Service Bulletin/Repair Instructions
Safety Recall and Service Campaign - Technician Certification Requirements - L-SB-0060-13 Obs Feb 6, 2020 · Service Bulletin/Repair Instructions
TSB: February 06, 2020: This bulletin is now obsolete. Please see L-SB-0003-20. - Lexus Safety Rec Jan 30, 2020 · Service Bulletin/Repair Instructions
Safety Recall and Service Campaign - Technician Certification Requirements - L-SB-0045-19 Nov 27, 2019 · Service Bulletin/Repair Instructions
TSB: Some 2014 ? 2020 model year GX460 vehicles may exhibit a leak from the front shock absorbers that has been identified by the customer. Improved front shock absorbers have been made available. Please follow the Repair Procedure in this bulletin to addre… - L-TT-0235-17_Rev Nov 18, 2019 · Service Bulletin/Repair Instructions
TT: HVAC drain tube is found to blocked/clogged. - L-TT-0221-17_Rev Oct 11, 2019 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth® Audio functions are no longer func… - L-SB-0037-19 Sep 10, 2019 · Service Bulletin/Repair Instructions
TSB: This bulletin contains the vehicle specific pre-delivery services for 2020 model year GX460 vehicles. Additionally, refer to the applicable Pre-Delivery Service (PDS) Check Sheet for services to be performed. - L-TT-0265-19 Jul 18, 2019 · Service Bulletin/Repair Instructions
TT: The new DCA-8000 Diagnostic Charger may cause your facility?s Ground Fault Circuit Interrupter (GFCI) breaker to trip. A GFCI breaker can be tripped for various reasons, one of the reasons may be related to the DCA-8000. We are investigating this issue … - L-TT-0263-19 Jun 25, 2019 · Service Bulletin/Repair Instructions
TT: The new 12V Battery Warranty Testers (DSS-5000 & DCA-8000) require certain information to generate a test result and warranty code. Below is an explanation of what information is required when testing a 12V battery on the new Warranty Battery Testers. - L-SB-0011-19_Obs Jun 3, 2019 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE June 03, 2019: This bulletin is now obsolete. Please see L-SB-0025-19. - L-SB-0025-19 Apr 30, 2019 · Service Bulletin/Repair Instructions
TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term… - L-SB-0001-19 Jan 2, 2019 · Service Bulletin/Repair Instructions
TSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the veh… - L-SB-0053-18 Dec 21, 2018 · Service Bulletin/Repair Instructions
TSB: 2020 model year Lexus vehicles are equipped with factory-installed XM Satellite Radio, including a 90-day free customer trial. As part of the Pre-Delivery Service (PDS) process, ensure that the XM Satellite Radio is activated and ready for use. - L-SB-0051-18 Dec 14, 2018 · Service Bulletin/Repair Instructions
TSB: 2020 model year Lexus vehicles are equipped with driver side floor mat retaining clips to secure the floor mat in the correct position. In addition, some models may also utilize retaining clips for passenger side and rear seat floor mats. During Pre-De…
Source: NHTSA manufacturer communications files.