Complaints over time
Complaints about the 2015 Lexus IS 250C peaked in 2021, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2015 Lexus IS 250C
Convertible, gasoline, 4x2, built in Japan. Owner complaints on file from Feb 10, 2021 to Feb 10, 2021.
Recall campaigns covering this model year22.23M vehicles or units across those campaigns
Owner complaints1Below the median 2015 convertible
Severity index0.02015 convertibles average 12.1
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2015 Lexus IS 250C name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2015 Lexus IS 250C
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 19V-741 | Oct 17, 2019 | These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design | Airbags | 928,220 | Part replacement |
| 19V-005 | Jan 9, 2019 | Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2014-2016 Toyota 4Runner, 2014-2015 Scion xB, Lexus IS350C, IS250C, 2014… | Airbags | 1,299,448 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2015 Lexus IS 250C
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Feb 10, 2021Failure Nov 9, 202039,500 milesAzusa, CAElectrical system, Power train, Wheels
THE POWER HARD TOP RATTLES AND MAKES LOTS OF NOISE. THE WHEEL SYSTEM FLASHES A LIGHT ONLY WHEN AIR IS NEEDED. IT WAS NOT FIXED UNTIL I WENT TO LEXUS AND HAD TO LEAVE MY VEHICLE THERE FOR 2 WEEKS. MY CONVERTIBLE ROOF IS NOT BROKEN AND SHOULD NOT BE MAKE THIS LOUD TERRIBLE NOISE WHEN I AM DRIVING
NHTSA complaint 11395575
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- EA21002 Engineering analysis, Airbags
Desiccated Air Bag Inflator Rupture
Opened Sep 17, 2021, still open
Source: NHTSA ODI investigations file.
Service bulletins
168 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- KLG Technical In Dec 1, 2022 · Service Bulletin/Repair Instructions
TI: 19LE05 Expired December 1, 2022 - KLG Dealer Packa Dec 1, 2022 · Service Bulletin/Repair Instructions
DP: Limited Service Campaign KLG expired December 01, 2022 - 19LE05 Technical Dec 1, 2022 · Service Bulletin/Repair Instructions
TI: 19LE05 Expired December 1, 2022 - 19LE05 Dealer Pa Dec 1, 2022 · Service Bulletin/Repair Instructions
DP: Customer Support Program 19LE05 expired December 1, 2022. - Takata CSP Cover Jul 28, 2022 · Service Bulletin/Repair Instructions
CSP: Takata CSP Coverage Job Aid - published 7.28.2022 - 22LE02 - Takata Jul 28, 2022 · Service Bulletin/Repair Instructions
CSP: On July 30, 2018, a settlement of claims for Economic Loss related to Takata airbag inflators was approved for full implementation. The settlement includes Lexus?s agreement to provide a Customer Support Program (?CSP?) for 2002-2019 model year (MY) ve… - Safety Recall 22 Apr 13, 2022 · Service Bulletin/Repair Instructions
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022 - L-SB-0004-22 Feb 24, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this servi… - Lexus PRO19-02 - Jan 12, 2022 · Service Bulletin/Repair Instructions
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests i… - LTT016914A Dec 2, 2014 · Service Bulletin/Repair Instructions
Some models are equipped with front and rear wheels of different offsets or width. Wheel offset, deffined as the distance between the wheel's - to - rotor mounting surface, affects the clearance between the back of the wheel and surrounding brake components . - LTT012913 Jul 28, 2014 · Service Bulletin/Repair Instructions
Window and Windshield kProduct Report Tips - Multiple Vehicles - LSB008214 Oct 16, 2014 · Service Bulletin/Repair Instructions
Auto matic Transmission Replacement kPrecautions - LSB002514B Jul 7, 2014 · Service Bulletin/Repair Instructions
Immobilizer and Smart Key Reset - LSB002514A Jul 7, 2014 · Service Bulletin/Repair Instructions
Immobilizer and Smart Key Reset - LSB002514 Jul 4, 2014 · Service Bulletin/Repair Instructions
Immobilizer and Smart Key Reset. - LSB002114 Jun 12, 2014 · Service Bulletin/Repair Instructions
Techstream ECU Flash Reprogramming Procedure. - LSB002015 Jun 29, 2015 · Service Bulletin/Repair Instructions
Battery Maintenance for In-Stock Vehicles. - LSB001214 Feb 13, 2014 · Service Bulletin/Repair Instructions
Floor Mat Installation During PDS. - LSB000914 Feb 13, 2014 · Service Bulletin/Repair Instructions
Tire Positioning Before New Vehicle Delivery - LSB000111 Jan 6, 2011 · Service Bulletin/Repair Instructions
World Standard Automatic Transmission Fluid - LSB000914B Feb 13, 2014 · Service Bulletin/Repair Instructions
Tire Positioning Before New Vehicle Delivery. - LSB000714 Feb 13, 2014 · Service Bulletin/Repair Instructions
Long Term Vehicle Storage Guidelines. - L-SB-0046-21 Nov 10, 2021 · Service Bulletin/Repair Instructions
TSB: For proper calibration of the millimeter wave radar sensor, the vehicle and radar target must be on a level surface with a consistent plane. If a level surface with a consistent plane is not available, use the Floor Slope Compensation Procedure in this… - Lexus PRO21-UFRM May 24, 2021 · Service Bulletin/Repair Instructions
POL: UPDATES TO THE 2014-2021 LEXUS UNIVERSAL FLAT RATE MANUAL - L-TT-0221-17Rev1 Mar 22, 2018 · Service Bulletin/Repair Instructions
Diagnosis of bluetooth connectivity complaints. - Lexus Safety Re Mar 31, 2021 · Service Bulletin/Repair Instructions
Lexus Safety Recall and Service Campaign - Technician Certification Requirements - L-TT-0281-20 Rev Mar 16, 2021 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer f… - KLG_19LE05-TI-Up Aug 24, 2020 · Service Bulletin/Repair Instructions
TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN KLG CUSTOMER SUPPORT PROGRAM 19LE05 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE - L-SB-0002-20 Rev Aug 5, 2020 · Service Bulletin/Repair Instructions
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired acco… - L-SB-0002-20 Rev Aug 5, 2020 · Service Bulletin/Repair Instructions
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired acco… - L-SB-0023-20 Jun 23, 2020 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the ent… - Lexus Safety Re May 1, 2020 · Service Bulletin/Repair Instructions
Safety Recall and Service Campaign - Technician Certification Requirements - L-SB-0179-17 Obs Apr 6, 2020 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE April 06, 2020: This bulletin is now obsolete. Please see L-SB-0008-20. Replacement Certification Labels and VIN Plates - L-SB-0008-20 Apr 6, 2020 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 9… - L-TT-0284-20 Mar 26, 2020 · Service Bulletin/Repair Instructions
TT: For proper calibration of the millimeter wave radar sensor, the vehicle must be on a level surface. If a level surface is not available, this tech tip should be used in conjunction with the repair manual to set the angle of the front millimeter wave rad… - L-TT-0254-18 Mar 26, 2020 · Service Bulletin/Repair Instructions
TT: In certain cases of leaking air conditioning systems, the root cause of the leak is inadvertently overlooked, causing a repeat repair. To improve customer satisfaction and repair A/C system leaks in one dealer visit, Toyota has developed a set of guid… - L-TT-0281-20 Mar 9, 2020 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer … - L-SB-0060-13 Obs Feb 6, 2020 · Service Bulletin/Repair Instructions
TSB: February 06, 2020: This bulletin is now obsolete. Please see L-SB-0003-20. - KLG - Dealer Pac Feb 5, 2020 · Service Bulletin/Repair Instructions
The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DC… - 19LE05 - Dealer Feb 5, 2020 · Service Bulletin/Repair Instructions
The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DC… - L-SB-0016-19_Rev Jan 15, 2020 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE January 15, 2020 Rev1: ? The Warranty Information and Repair Procedure sections have been updated. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supers… - 19LE05 - Dealer Dec 10, 2019 · Service Bulletin/Repair Instructions
Dealer Package: December 10, 2019 Vehicle total has decreased by approximately 6,260 vehicles. Vehicles were moved from Customer Support Program 19LE05 and added to Limited Service Campaign KLG. - L-SB-0170-17_Rev Dec 10, 2019 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE December 10, 2019 Rev2: ? The Parts Information and Required Tools & Equipment sections have been updated. November 14, 2018 Rev1: ? The Parts Information and Required Tools & Equipment sections have been updated. Any previous printed … - KLG_Dealer Packa Dec 10, 2019 · Service Bulletin/Repair Instructions
Dealer Package: 12/10/2019 Vehicle total has increased by approximately 6,260 vehicles. Vehicles were moved from Customer Support Program 19LE05 and added to Limited Service Campaign KLG. The Data Communication Module (DCM) in the subject vehicles are equip… - KLG_Area Letter_ Sep 12, 2019 · Service Bulletin/Repair Instructions
Area Letter: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programm… - 19LE05_Dealer Pa Nov 13, 2019 · Service Bulletin/Repair Instructions
Dealer Package: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect progra… - 19LE05 - Dealer Oct 17, 2019 · Service Bulletin/Repair Instructions
Dealer Package: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect progra… - 19LE05 - Area Le Oct 17, 2019 · Service Bulletin/Repair Instructions
Area Letter: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programmi… - 19LE05 - Region Oct 17, 2019 · Service Bulletin/Repair Instructions
Region Email: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect program… - L-TT-0221-17_Rev Oct 11, 2019 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth® Audio functions are no longer func… - KLG - Dealer Pac Oct 2, 2019 · Service Bulletin/Repair Instructions
Dealer Package: 10/02/19 KLG: Vehicle applicability for remedy in relation to Safety Connect Subscription. The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Posit… - KLG_Dealer Packa Sep 13, 2019 · Service Bulletin/Repair Instructions
Dealer Package: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect progr… - KLG_Dealer Packa Sep 12, 2019 · Service Bulletin/Repair Instructions
Dealer Package: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect progr… - KLG_Dealer Email Sep 12, 2019 · Service Bulletin/Repair Instructions
Dealer Email: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect program… - KLG_Region Email Sep 12, 2019 · Service Bulletin/Repair Instructions
Region Email: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect program… - L-SB-0001-18-Rev Jul 1, 2019 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE July 01, 2019 Rev1: G1668 Applicability has been updated to include 2019 ? 2020 model year Lexus vehicles. G2158 The Techstream Preparation and Process Overview sections have been updated. Any previous printed versions of this bulletin … - L-SB-0060-13_Rev Jul 31, 2019 · Service Bulletin/Repair Instructions
TSB: Some 2006 - 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors. Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize th… - L-TT-0221-17_Rev Apr 4, 2019 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth® Audio functions are no longer func… - L-SB-0017-19 Apr 4, 2019 · Service Bulletin/Repair Instructions
TSB: Some 2010 ? 2019 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. The wrinkles may trap water and cause the paint to… - L-SB-0014-08_Rev Apr 4, 2019 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE April 4, 2019: This bulletin is now obsolete. Please see L-SB-0017-19.
Source: NHTSA manufacturer communications files.