Complaints over time
Complaints about the 2012 Lexus IS 350C peaked in 2017, with 3 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2012 Lexus IS 350C
Convertible, gasoline, 4x2, built in Japan. Owner complaints on file from Mar 28, 2017 to Sep 4, 2017.
Recall campaigns covering this model year53.19M vehicles or units across those campaigns
Owner complaints3Below the median 2012 convertible
Severity index0.02012 convertibles average 6.2
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2012 Lexus IS 350C name airbags
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
5 recall campaigns cover the 2012 Lexus IS 350C
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 19V-741 | Oct 17, 2019 | These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design | Airbags | 928,220 | Part replacement |
| 19V-005 | Jan 9, 2019 | Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2014-2016 Toyota 4Runner, 2014-2015 Scion xB, Lexus IS350C, IS250C, 2014… | Airbags | 1,299,448 | Part replacement |
| 18V-432 | Jun 26, 2018 | Diaphragms in the fuel pulsation dampers may harden over time and develop cracks, possibly causing a fuel leak | Fuel system | 114,998 | Part replacement |
| 17V-006 | Jan 9, 2017 | These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment… | Airbags | 577,875 | Part replacement |
| 13V-030 | Jan 30, 2013 | Nuts that fasten the wiper arms may be insufficiently torqued such that if the wiper arms are restricted by an external load, such as a buildup of… | Visibility and wipers | 267,718 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2012 Lexus IS 350C
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
- Filed Sep 4, 2017Failure Sep 1, 2017Chehalis, WAAir bags
EARLIER THIS YEAR, I RECEIVED THE TAKATA AIRBAG RECALL NOTICE AND IN THE NOTICE IT INDICATES THERE IS NO REMEDY. JUST RECENTLY, I CALLED TOYOTA NORTH AMERICAN, WAS TRANSFERRED TO LEXUS CORP. SPOKE WITH A PERSON THAT OBVIOUSLY DID NOT CARE. SHE WENT ON TO SAY THAT I WAS IN ZONE C, SHE DID HAVE ANY KNOWLEDGE OF WHEN THE PARTS WOULD BE AT A NEARBY DEALERSHIP AND THAT SINCE THE CLIMATE WAS COOLER THAT CARS IN THIS AREA OF THE COUNTRY WERE GOING TO BE THE LAST TO BE FIXED. PLEASE KNOW THAT THIS RECALL NOTICE WENT OUT IN JANUARY AND THAT MY CAR HAS BEEN ESSENTIALLY SITTING OFF AND ON SINCE THIS TIME FRAME! I RECEIVED AN EMAIL INDICATING THAT LEXUS WOULD PAY FOR A RENTAL - $35/PER DAY. REALLY????! I PAID A BUNCH OF MONEY FOR A CAR THAT I REALLY SHOULDN'T BE DRIVING AND IT'S NOW SEPTEMBER 2017 AND THERE IS STILL NO REMEDY! NINE MONTHS IS TOO LONG FOR A CAR TO BE REPAIRED!! WHEN I SPOKE WITH THE PERSON AT LEXUS, SHE SEEMED RATHER DISCONCERTED WITH MY SITUATION AND THEN BECAME EXTREMELY UPSET! HONESTLY, SINCE I CAN'T DRIVE THE CAR, I WANT A DIFFERENT VEHICLE TO DRIVE. I WANT LEXUS TO DO SOMETHING ABOUT MY SITUATION! THANK YOU. [XXX] CHEHALIS, WA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
NHTSA complaint 11021349 - Filed Sep 4, 2017Failure Jun 11, 201642,000 milesCarlsbad, CAAir bags
TAKATA RECALL IS STILL PENDING IT IS TAKING A LONG TIME TO FIX PROBLEM
NHTSA complaint 11021342 - Filed Mar 28, 2017Failure Jan 9, 201740,000 milesFullerton, CAAir bags
TAKATA RECALL. THE RECALL WAS INITIATED IN JANUARY. I GOT A LETTER IN FEBRUARY. AS OF TODAY (MARCH 28) THE TOYOTA WEBSITE ESTIMATES A FIX MAY BE AVAILABLE IN SEPTEMBER! BUT NO COMMITMENT. IN THE MEANTIME, I CAN'T HAVE A FRONT PASSENGER, PER TOYOTA, RENDERING THE CAR USELESS FOR MY FAMILY. NINE MONTHS (OR MORE) IS TOO LONG TO BE WITHOUT THE USE OF MY CAR!
NHTSA complaint 10969042
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- EA21002 Engineering analysis, Airbags
Desiccated Air Bag Inflator Rupture
Opened Sep 17, 2021, still open
Source: NHTSA ODI investigations file.
Service bulletins
202 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- Takata CSP Cover Jul 28, 2022 · Service Bulletin/Repair Instructions
CSP: Takata CSP Coverage Job Aid - published 7.28.2022 - 22LE02 - Takata Jul 28, 2022 · Service Bulletin/Repair Instructions
CSP: On July 30, 2018, a settlement of claims for Economic Loss related to Takata airbag inflators was approved for full implementation. The settlement includes Lexus?s agreement to provide a Customer Support Program (?CSP?) for 2002-2019 model year (MY) ve… - Safety Recall 22 Apr 13, 2022 · Service Bulletin/Repair Instructions
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022 - L-SB-0004-22 Feb 24, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this servi… - Lexus PRO19-02 - Jan 12, 2022 · Service Bulletin/Repair Instructions
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests i… - LTT016914A Dec 2, 2014 · Service Bulletin/Repair Instructions
Some models are equipped with front and rear wheels of different offsets or width. Wheel offset, deffined as the distance between the wheel's - to - rotor mounting surface, affects the clearance between the back of the wheel and surrounding brake components . - LTT016414 Oct 13, 2014 · Service Bulletin/Repair Instructions
Bluetooth Connectivity for Apple Devices Upgraded to iOS 8.0.X - LTT014513 Nov 2, 2013 · Service Bulletin/Repair Instructions
Spots in Window Glass - vehicle exterior - LTT014113A Sep 27, 2013 · Service Bulletin/Repair Instructions
Intermittent Audio from Podcasts on iPhones Running iOS 7.0 - LTT013913A Sep 26, 2013 · Service Bulletin/Repair Instructions
Characteristics of Facetime Audio Calls using - All 2012-2014 My Models - LTT013413A Sep 13, 2013 · Service Bulletin/Repair Instructions
When an iPhone is linked to the vehicle through Bluetooth, activation of the microphone on the iPhone will result in the vehicle display showing that an outgoing call is being made. - LTT013213A Aug 27, 2013 · Service Bulletin/Repair Instructions
XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio - LTT012913A Jul 31, 2013 · Service Bulletin/Repair Instructions
Window and Windshield kProduct Report Tips - Multiple Vehicles - LTT012913 Jul 28, 2014 · Service Bulletin/Repair Instructions
Window and Windshield kProduct Report Tips - Multiple Vehicles - LTT012113 1 Aug 22, 2013 · Service Bulletin/Repair Instructions
Navigation and Audio System Update/ Upgrade USB Directory. - LTT011413 Feb 25, 2013 · Service Bulletin/Repair Instructions
Vehicle no start, Start Stop Run Button LED - Lexus Models with Smart Key with LED - LTT000110A Aug 6, 2013 · Service Bulletin/Repair Instructions
Oil Viscosity Applicability and Cfhange Interval Guide - LTT000110 Apr 10, 2013 · Service Bulletin/Repair Instructions
Oil Viscosity Applicability and Cfhange Interval Guide - LSB014811 Dec 14, 2011 · Service Bulletin/Repair Instructions
HOD Navigation Map Update Process - LSB010112 Sep 25, 2012 · Service Bulletin/Repair Instructions
HDD Navigation Kprogrlam Setup - LSB009213B Dec 19, 2013 · Service Bulletin/Repair Instructions
Windshield Wiper Blade Maintenance and cleaning - LSB008214 Oct 16, 2014 · Service Bulletin/Repair Instructions
Auto matic Transmission Replacement kPrecautions - LSB007214 Oct 1, 2014 · Service Bulletin/Repair Instructions
HDD Navigation Program Setup - LSB006013A Sep 12, 2013 · Service Bulletin/Repair Instructions
HVAC Odor Maintenance - LSB002514B Jul 7, 2014 · Service Bulletin/Repair Instructions
Immobilizer and Smart Key Reset - LSB002114 Jun 12, 2014 · Service Bulletin/Repair Instructions
Techstream ECU Flash Reprogramming Procedure. - LSB002015 Jun 29, 2015 · Service Bulletin/Repair Instructions
Battery Maintenance for In-Stock Vehicles. - LSB001416 Mar 17, 2016 · Service Bulletin/Repair Instructions
Leather Care Best Practices. - LSB001013 Feb 21, 2013 · Service Bulletin/Repair Instructions
Brake Pedal Force Gauge SST for Parking Brake Inspection. - LSB000713 Feb 19, 2013 · Service Bulletin/Repair Instructions
Theft Deterrent/Keyless Entry. - LSB000512A Feb 1, 2012 · Service Bulletin/Repair Instructions
HID Headlamp Housing Paint Bubble I Poor Appearance - LTT013213 Sep 13, 2013 · Service Bulletin/Repair Instructions
XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio - LSB000111 Jan 6, 2011 · Service Bulletin/Repair Instructions
World Standard Automatic Transmission Fluid - LSB008313 Oct 25, 2013 · Service Bulletin/Repair Instructions
HDD Navigation Map Update Process - Lexus models equipped with Hard Disk Drive (HOD) Navigation require a Special Service Tool and follow a unique process for updating map, points of interest, and system software. Instead of individual DVDs installed into t… - LSB008213 Oct 24, 2013 · Service Bulletin/Repair Instructions
Navigation System Firmware Improvement (Generation 6) - L-SB-0046-21 Nov 10, 2021 · Service Bulletin/Repair Instructions
TSB: For proper calibration of the millimeter wave radar sensor, the vehicle and radar target must be on a level surface with a consistent plane. If a level surface with a consistent plane is not available, use the Floor Slope Compensation Procedure in this… - L-TT-0221-17Rev1 Mar 22, 2018 · Service Bulletin/Repair Instructions
Diagnosis of bluetooth connectivity complaints. - Lexus Safety Re Mar 31, 2021 · Service Bulletin/Repair Instructions
Lexus Safety Recall and Service Campaign - Technician Certification Requirements - L-TT-0281-20 Rev Mar 16, 2021 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer f… - KLG_19LE05-TI-Up Aug 24, 2020 · Service Bulletin/Repair Instructions
TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN KLG CUSTOMER SUPPORT PROGRAM 19LE05 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE - L-SB-0002-20 Rev Aug 5, 2020 · Service Bulletin/Repair Instructions
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired acco… - L-SB-0002-20 Rev Aug 5, 2020 · Service Bulletin/Repair Instructions
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired acco… - L-SB-0023-20 Jun 23, 2020 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the ent… - Lexus Safety Re May 1, 2020 · Service Bulletin/Repair Instructions
Safety Recall and Service Campaign - Technician Certification Requirements - L-SB-0179-17 Obs Apr 6, 2020 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE April 06, 2020: This bulletin is now obsolete. Please see L-SB-0008-20. Replacement Certification Labels and VIN Plates - L-SB-0008-20 Apr 6, 2020 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 9… - L-TT-0284-20 Mar 26, 2020 · Service Bulletin/Repair Instructions
TT: For proper calibration of the millimeter wave radar sensor, the vehicle must be on a level surface. If a level surface is not available, this tech tip should be used in conjunction with the repair manual to set the angle of the front millimeter wave rad… - L-TT-0281-20 Mar 9, 2020 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer … - L-SB-0060-13 Obs Feb 6, 2020 · Service Bulletin/Repair Instructions
TSB: February 06, 2020: This bulletin is now obsolete. Please see L-SB-0003-20. - L-SB-0003-20 Feb 6, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2006 ? 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors. Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize … - L-SB-0016-19_Rev Jan 15, 2020 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE January 15, 2020 Rev1: ? The Warranty Information and Repair Procedure sections have been updated. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supers… - Lexus Dealer Dai Oct 23, 2019 · Service Bulletin/Repair Instructions
Dealer Daily Message: Lexus plans to send Safety Recall/Special Service Campaign Follow-Up Notices for the above referenced campaigns to remind owners whose vehicles have not yet had campaign repairs completed. - Lexus Region Let Oct 23, 2019 · Service Bulletin/Repair Instructions
Region Letter: Lexus plans to conduct Safety Recall/Special Campaign follow-up notifications to owners whose vehicles have not yet had the following Safety Recall/Special Service Campaign repairs completed. Please note the following information for Area ass… - L-TT-0221-17_Rev Oct 11, 2019 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth® Audio functions are no longer func… - Lexus Customer R Oct 23, 2019 · Service Bulletin/Repair Instructions
Dealer Package: Follow-Up Owner Notification Letter Mailing Date The Campaign Follow-Up Owner Notification(s) will begin in Late October 2019. Owner notifications will be sent over a period of several weeks consistent with parts availability. To ensure cust… - L-SB-0001-18-Rev Jul 1, 2019 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE July 01, 2019 Rev1: G1668 Applicability has been updated to include 2019 ? 2020 model year Lexus vehicles. G2158 The Techstream Preparation and Process Overview sections have been updated. Any previous printed versions of this bulletin … - L-SB-0060-13_Rev Jul 31, 2019 · Service Bulletin/Repair Instructions
TSB: Some 2006 - 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors. Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize th… - L-TT-0221-17_Rev Apr 4, 2019 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth® Audio functions are no longer func… - L-SB-0017-19 Apr 4, 2019 · Service Bulletin/Repair Instructions
TSB: Some 2010 ? 2019 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. The wrinkles may trap water and cause the paint to… - L-SB-0014-08_Rev Apr 4, 2019 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE April 4, 2019: This bulletin is now obsolete. Please see L-SB-0017-19.
Source: NHTSA manufacturer communications files.