2011 Lexus IS

15 complaints on file, page 1 of 1.

1. Filed Jun 20, 2026Failure Dec 31, 1969Atlanta, GAVisibility/wiper

   The dash has started melting after being in hot weather. Despite ceramic window tint which reduces heat (and likely slowed the melting) the dah continues to melt. This results in significant shining and reduction in visibility. While there was an enhanced warranty program from Lexus in which they would repair the dash, the melting occurred shortly after that expired. They will not take responsibility and fix it as they should, given this is a KNOWN issue with serious safety concerns.

   NHTSA complaint 11745346
2. Filed Mar 19, 2026Failure Dec 31, 1969Atlanta, GABody, Unknown or other, Visibility/wiper

   The dashboard of our 2011 Lexus IS has begun to "melt," for lack of better words. We have owned the car since 2011 and it has approximately 162000 miles now. The problem has arisen over the last two years or so and is a known issue for cars of that period. Lexus claims they had an enhanced warranty program for this issue, but we were never contacted and the issue was not an issue then, but clearly this is a known defect in their materials. Replacing the dash on our own would be very costly. The glare resulting from this is terrible. I have reached out to Lexus and they will not take responsibility for the faulty material and I am concerned this is a serious safety issue as visibililty is affected. Rather than a warranty enhancement, I urge a recall to prevent accidents.

   NHTSA complaint 11725593
3. Filed Feb 19, 2026Failure Feb 8, 2024Atlanta, GABody, Unknown or other, Visibility/wiper

   The dashboard on our vehicle has started to "melt." While there was a warranty enhancement program in the past (we did not receive notice), the problem has developed after the window for repair closed. This is a true safety issue now as visibility from the front windshield is hindered due to reflection. The dealer has asked us to contact Lexus and Lexus will not help us anymore, stating this is an out of pocket repair. Given that this is a known defect and a potentially serious safety issue, I urge you to initiate a true recall.

   NHTSA complaint 11719069
4. Filed Sep 30, 2022Failure Sep 15, 2022Decatur, GAVisibility/wiper

   The dashboard is defective in that it melts when exposed to heat and becomes sticky. Although initially it started off as a cosmetic issue, the melting of the dashboard causes it to be very glossy to the point where it reflects onto the front windshield and creates a blind spot on the front windshield when driving. This poses an immediate safety hazard when driving as it's sometimes difficult to see objects that are right in front of the car while driving. The defective dashboard has been confirmed by the dealer and manufacturer. Although the manufacturer issued a customer support program to replace the dashboard, it was not a mandatory recall and the support program has since expired. Additionally, the support program initially described the malfunction as only a cosmetic issue. However, over time, this cosmetic issue has started to impact drivability in certain conditions while putting the driver and others at risk.

   NHTSA complaint 11487329
5. Filed Jan 21, 2022Failure Jan 30, 2019San Francisco, CAEngine

   Valley Plate Leak. The Valley Plate Leaks are notorious on this vehicle. There have been several forums about it.

   NHTSA complaint 11448300
6. Filed May 15, 2021Failure May 15, 2021Idaho Falls, IDAir bags

   TAKATA AIRBAG HAS BEEN RECALLED FOR THIS MODEL. ATTEMPTS HAVE BEEN MADE TO CONTACT VIA INSTRUCTIONS ON RECALL LETTER FROM MANUFACTURER. WAS INFORMED SOMEONE WOULD BE OUT TO REPAIR IT AND NO ONE SHOWED UP.

   NHTSA complaint 11416716
7. Filed Sep 21, 2020Failure Sep 1, 202077,000 milesSelden, NYSteering

   FIRST STARTED WITH STEERING GETTING STUCK A BIT WHILE CHANGING LANES NOW THE ELECTRIC RACK AND PINION MAKES NOISE STEERING LEFT AND RIGHT WHILE PARKING IN AND OUT ALSO WHILE DRIVING.

   NHTSA complaint 11360278
8. Filed Feb 5, 2020Failure Jan 24, 2020115,000 milesRichmond, TXEngine, Fuel/propulsion system, Power train

   FUEL IS NOT DELIVERED TO FIRING CHAMBER DUE TO FAILURE OF FUEL PRESSURE SENSOR. THIS WILL CAUSE ENGINE TO SHUT OFF WHEN ON THE ROAD. NO OBD-II CODE IS PRESENT SINCE THE FAILURE OF THE FUEL PRESSURE SENSOR WILL PUT THE CAR IN PROTECTED MODE, NO CODE CAN BE READ. WHEN ENGINE IS SHUT OFF, IT WILL HAVE NO POWER TO STEERING OR BRAKE SYSTEM, PUT DRIVER IN A VERY DANGEROUS SITUATION. I WAS LUCKY ENOUGH TO FIND OUT AFTER ARRIVING HOME. THE PROBLEM APPEARED THE NEXT MORNING.

   NHTSA complaint 11307324
9. Filed Nov 8, 2019Failure Oct 9, 2019Houston, TXSeats, Body

   THE DOOR PANELS AND DASH BOARD GETS STICKY AND MELT OVER THE YEARS AND THE SEATS STARTS TO TEAR AND BECOME LOOSE

   NHTSA complaint 11279094
10. Filed Dec 31, 2017Failure Dec 31, 2017Bethlehem, PAAir bags

    TAKATA RECALL - MY CAR IS SUPPOSEDLY AFFECTED BY THE RECALL, BUT THE RECALL WILL NOT ACTUALLY SHOW UP IN THE SYSTEM- IT SOUNDS LIKE IT ONLY HAPPENS IN 2019 - WHICH IS GREATER THAN 6 YEARS AFTER THE CAR WAS PUT IN SERVICE. I AM CONCERNED ABOUT THE SAFETY OF MY PASSENGERS AND LOSS OF VALUE TO THE CAR. ADDITIONALLY, THE CAR IS CURRENTLY IN PA BUT WILL BE MOVING TO WARMER WEATHER CLIMATE AND THIS WILL CAUSE THE DEGRADATION TO HAPPEN MORE RAPIDLY. LEXUS REPORTS THERE ARE NO ISSUES, WHICH IS NOT TRUE ACCORDING TO THEIR OWN WEBSITE.

    NHTSA complaint 11057740
11. Filed Aug 8, 2017Failure Aug 8, 201740,000 milesNewtown, PAAir bags

    TAKATA RECALL - ON THE WEBPAGE HTTPS://WWW.NHTSA.GOV/RECALL-SPOTLIGHT/TAKATA-AIR-BAGS, THE 2011 LEXUS IS250 AWD IS SHOWN TO BE INCLUDED IN THE TAKATA AIRBAG RECALL, HOWEVER WHEN SEARCHING BY THE VIN, NO RECALLS ARE SPECIFIED. I HAVE NOT RECEIVED ANY RECALL INFORMATION FROM LEXUS. PLEASE ADVISE IF THE CAR IS INCLUDED ACTUALLY INCLUDED IN THE RECALL. THANK YOU.

    NHTSA complaint 11013685
12. Filed Jan 9, 2017Failure Jun 9, 2016Encino, CAAir bags

    NHTSA RECALL # 16V-340 I WAS INFORMED IN WRITING OVER 6 MONTHS AGO. NOTHING FURTHER HAS HAPPENED SINCE. THE AIR BAGS SHOULD BE REPLACED IMMEDIATELY IF DEFECTIVE! I'M FILING A COMPLAINT THAT LEXUS IS TAKING TOO LONG. BASED ON ATTACHED SCREENSHOT, THEIR EXCUSE IS: "RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE" NOT ACCEPTABLE.

    NHTSA complaint 10943977
13. Filed Nov 6, 2016Failure Nov 5, 2016Houston, TXAir bags

    TAKATA RECALL. THIS RECALL IS TAKING TOO LONG AND THERE IS NO RESOLUTION DATE PROPOSED. I AM TRYING TO TRADE-IN OR SELL MY VEHICLE AND RECEIVE OFFERS $4000 OR MORE LESS THEN KBB VALUE. I DON'T WANT TO USE THE VEHICLE ESPECIALLY WITH A FRONT SEAT PASSENGER. THE REAR SEATS ARE NOT CONVENIENT IN THE IS250C MODEL AS IT IS A TWO DOOR AND THE REAR SEATS OFFER A CRAMPED SPACE FOR PASSENGERS.

    NHTSA complaint 10924500
14. Filed Sep 5, 2016Failure May 26, 2016Jersey Village, TXAir bags

    LEXUS NOTIFIED ME IN MAY 2016 OF A RECALL FOR TAKATA AIRBAGS, BUT HAS NOT TAKEN DEFINITIVE ACTION TO REPLACE MY AIRBAG SO MY CAR IS SAFE TO DRIVE.

    NHTSA complaint 10903651
15. Filed Jul 16, 2016Failure Jan 1, 2011Beaufort, SCAir bags

    TAKATA RECALL

    NHTSA complaint 10885254