Complaints over time
Complaints about the 2025 Lexus IS peaked in 2025, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2025 Lexus IS
Sedan, gasoline, 4WD/4-Wheel Drive/4x4, built in Japan. Owner complaints on file from Sep 17, 2025 to Sep 17, 2025.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints1Below the median 2025 sedan
Severity index100.02025 sedans average 15.7
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2025 Lexus IS name structure
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2025 Lexus IS
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2025 Lexus IS
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Sep 17, 2025Failure Sep 17, 202515 milesWayne, NJStructure1 injured
The contact owns a 2025 Lexus IS-350. The contact stated that the vehicle was purchased brand new. The contact stated that within four days of driving the vehicle, the contact started to experience health and safety issues that persisted throughout the time the vehicle was driven, and the contact noticed an abnormal odor coming from the vehicle. The contact experienced extremely swollen abdomen causing severe digestive distress, constipation, diarrhea and loss of appetite. The contact experienced swollen lymph nodes on the left side of the groin, abnormal weight gain, debilitating fatigue, insomnia, loss of breath, reduced eyesight, loss of strength, joints pain, reduced cognitive ability, malaise. Additionally, the contact experienced hair loss that stopped once the contact stopped driving the vehicle in the month of June. The contact sought medical assistance, and the lab work showed low level of iron. The vehicle was taken to the dealer, and the dealer was informed of the issue. The dealer performed a detailing of the vehicle to resolve the issue; however, the contact continued to experience the symptoms while driving the vehicle. The contact hired Nal East Environmental Services(2021 Bridgetown Pike, Feasterville-Trevose, PA 19053) to perform a test on the vehicle. The test was performed, and the contact was informed that extremely positive levels of Volatile Organic Compound(VOC) was found on the vehicle. The manufacturer was notified of the issue, and the Doctor's letter, stating that the VOC presence in the vehicle had made the contact sick, was sent to the manufacturer; however, no assistance was provided. The vehicle was not repaired. The failure mileage was 15.
NHTSA complaint 11687952
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
21 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- L-SB-0057-22 Rev2 Feb 2, 2026 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE February 2, 2026: This bulletin is now obsolete. Please see L-SB-0004-26. - L-SB-0004-26 Jan 23, 2026 · Service Bulletin/Repair Instructions
Some 2018 – 2025 model year Lexus vehicles equipped with the Enform™ 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. - L-SB-0030-24 Rev2 Dec 15, 2025 · Service Bulletin/Repair Instructions
Some 2005 – 2026 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to… - L-TT-0326-23 Rev2 Aug 19, 2025 · Service Bulletin/Repair Instructions
Some customers may experience operational difficulties with some telematics features which they cannot resolve on their own. These resources, in conjunction with the Repair Manual, are for dealership personnel to assist those customers with user issues, use… - L-SB-0032-25 Jul 30, 2025 · Service Bulletin/Repair Instructions
Some 2016 – 2020 model year GS F, 2008 – 2014 model year IS F, 2022 – 2025 model year IS 500, 2018 – 2025 model year LC 500, 2021 – 2025 model year LC 500c, and 2015 – 2025 model year RC F vehicles with 2UR-GSE engines may exhibit a MIL ON condition with on… - L-SB-0043-23 Rev1 Jun 13, 2025 · Service Bulletin/Repair Instructions
The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks. - L-TT-0341-25 Apr 2, 2025 · Service Bulletin/Repair Instructions
To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requeste… - L-TT-0341-25 Apr 2, 2025 · Service Bulletin/Repair Instructions
To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requeste… - L-SB-0017-19 Rev1 Feb 7, 2025 · Service Bulletin/Repair Instructions
Some 2010 – 2026 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard™. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard™. The wrinkles may trap water and cause the paint to stai… - L-SB-0017-19 Rev1 Feb 7, 2025 · Service Bulletin/Repair Instructions
Some 2010 – 2026 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard™. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard™. The wrinkles may trap water and cause the paint to stai… - L-SB-0067-23 Rev1 Jan 24, 2025 · Service Bulletin/Repair Instructions
During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle … - L-SB-0001-24 Rev1 Jan 24, 2025 · Service Bulletin/Repair Instructions
A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance ar… - L-SB-0003-24 Rev1 Jan 24, 2025 · Service Bulletin/Repair Instructions
Long-term or off-site storage requires special care to maintain vehicle condition. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicle… - L-SB-0069-23 Rev1 Jan 22, 2025 · Service Bulletin/Repair Instructions
2025 model year Lexus vehicles are equipped with driver side floor mat retaining hooks (clips) to secure the floor mat in the correct position. In addition, some models may also utilize retaining hooks (clips) for passenger side and rear seat floor mats. Du… - L-SB-0003-25 Jan 14, 2025 · Service Bulletin/Repair Instructions
Some 2025 model year Lexus vehicles are equipped with an eOwner’s Manual (eOM), which is installed into the head unit while the vehicle is in transit. During Pre-Delivery Service (PDS), follow the instructions contained within the Software Confirmation sect… - L-SB-0057-22 Rev2 Jan 14, 2025 · Service Bulletin/Repair Instructions
Some 2018 – 2025 model year Lexus vehicles equipped with the Enform™ 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver … - L-SB-0046-24 Nov 13, 2024 · Service Bulletin/Repair Instructions
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: •Careful inspection for paint chips/scratches and body dents/dings. •Proper ope… - L-SB-0023-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - L-SB-0023-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - L-SB-0003-24 Feb 1, 2024 · Service Bulletin/Repair Instructions
TSB: Long-term or off-site storage requires special care to maintain vehicle condition. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a ve… - L-SB-0001-24 Jan 24, 2024 · Service Bulletin/Repair Instructions
TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenan…
Source: NHTSA manufacturer communications files.