1996 Lexus LS

1 complaint on file, page 1 of 1.

1. Filed Jul 21, 2023Failure Apr 15, 2023Coquille, ORElectrical system, Engine, Power train

   I brought my car to Kendall Lexus for repairs as well as a recall on the starter solenoid. They charged me about $1,200 for these repairs, including the installation of a new starter. Unfortunately, the newly installed starter failed within a month of its replacement, causing significant inconvenience and safety concerns. Upon discovering the issue, I immediately contacted Kendall Lexus to report the problem. They agreed to have the car towed back to their dealership for further inspection and resolution. However, instead of taking responsibility for the faulty part they had installed, they had someone from Toyota contact me, stating that they wouldn’t address the problem due to my car’s age and referencing “loose wires” as the potential cause despite the fact that they were the last ones under the hood and had no problem with wiring or the age of the vehicle until they were asked to repair a faulty part they installed. I was shocked by this response, as my vehicle was in good running condition when I initially brought it to Kendall Lexus. It is evident that the dealership is unwilling to rectify their mistake and provide the necessary repairs. Furthermore, their customer service has severely deteriorated since I made the initial payment. Despite numerous attempts to contact Kendall Lexus and seek clarification on their refusal to honor their warranty on the faulty part, I have received no response. This lack of communication is not only frustrating but raises doubts about their commitment to customer satisfaction and fair business practices. I believe that I deserve a fair resolution to this matter, which includes rectifying the defective starter and providing the necessary repairs without additional charges. Moreover, Kendall Lexus must improve

   NHTSA complaint 11533571