2016 Lexus LS

5 complaints on file, page 1 of 1.

1. Filed Mar 23, 2023Failure Mar 6, 2023122,000 milesHudson Oaks, TXAir bagsCrash2 injured

   The contact owns a 2016 Lexus LS. The contact stated that while driving approximately 35 MPH, the vehicle crashed into the rear end of a commercial truck. During the crash, both the front driver-side and passenger-side air bags failed to deploy. The driver sustained a fractured lumbar vertebra and the front passenger sustained chest and upper torso injuries. The passenger was transported to the nearby hospital. A police report was taken at the scene. The vehicle was driven back to the home. The cause of the failure was not yet determined. The local dealer was contacted regarding the incident. The manufacturer was not yet contacted. The failure mileage was 122,000. The contact stated that the part of the seatbelt that goes over the shoulders failed to engage during the time of the accident which caused injury.

   NHTSA complaint 11513351
2. Filed Jan 11, 2023Failure Jan 7, 2023Richmond, VAElectrical system, Steering

   Electronic Power Steering System Failure. Currently at Dealership for repair. Loss of steering while driving could have caused serious harm. Fortunately, the failure occurred at startup time in driveway at home. Dealer has confirmed the Electronic Power Steering System failure. Currently only Dealer has inspected failed component. I had a Maintenance Service Required alert prior to Steering Failure. Dealer performed 50K maintenance, replaced battery, alignment, and VA State inspection on 01/04/2023. After driving car back home, 12 miles later, the Electronic Power Steering failed.

   NHTSA complaint 11501277
3. Filed Aug 30, 2022Failure Aug 25, 2022Athens, GATires

   On march 17, 2022, I purchased 4-Michelin CrossClimate2 car tires (245/45R19/XL 102V) for my Lexus LS460. From the attached photos you can see how soft the rubber is as tested with a Durometer Meter reading of 54 compared to 64.5 Meter on the replaced Michelin Radial MXV.4 tire. Never had a single problem with the MXV.4 tires. Those tires came with the Lexus and had a hard rubber ridge just above the rim which protects these tires from damage. I don't remember ever running into a curb with the CrossClimate2 tires that caused the damage to the tire. The scuffing of the rim wheel is due to tall curbs, narrow tires, narrow drive ways and the driver of course. The CrossClimate2 tire was on the front driver side and usually never is a problem with contact with the curb, these rims have been rotated many times and show curb scuffing. The 4-Michelin CrossClimate2 rubber is very very soft and should have a protective edge to the tire and harder rubber like the Michelin Radial MXV.4 tires, there is no protection as is the case with the Radial X. I spoke to Michelin help desk twice and only received a directive, talk to your dealer. I purchased these tires from Amazon Business and had Walmart install the tires. I checked the Durometer on two of the CrossClimate2 tires still on the auto and the Durometer reading is not consistent on the rubber hardness, telling me there is a problem in manufacturing and quality control. The 4-Michelin CrossClimate2 tires are defective in manufacture and design and I would not recommend them 100%. As soon as I saw the slit in the tire I went to a Tire Dealer who said that the tire could rapture, so I removed the CrossClimate2 tire and replaced it with the spare, Michelin Radial MXV.4 on August 26, 2022.

   NHTSA complaint 11481995
4. Filed Mar 23, 2021Failure Mar 22, 2021BEE CVE, TXUnknown or other

   I OWN THIS CAR IN CANADA ONTARIO SINCE NOVEMBER2018. CARFAX HISTORY REPORT SHOWS AN EXACT SPECIFICATION AND VIN ON A CAR REGISTERED IN BEE CAVE TEXAS. THE CAR IN THE USA STARTED SHOWING IN MARCH 2019. I CALLED USA POLICE AND THE OFFICER FOUND THE CAR CARRYING MY CANADIAN CAR VIN. THIS IS A STOLEN CAR HAD MY VIN PUT ON IT. NOBODY IS TAKING ACTION AS THIS USA CAR WAS NOT REPORTED STOLEN. THE OFFICER SAID THAT HE DID NOT CHECK THE OTHER PARTS IF THEY CARRY THE SAME VIN. I SPOKE TO USA LEXUS AND STEPHANIE SAID WE HAVE NOT TO MANY INFORMATION ABOUT THIS VIN BECAUSE IT IS A CANADIAN CAR. SO WHAT ARE YOU WAITING FOR? STOLEN CAR WITH MY CAR VIN!!!!!FOR THE DAFETY OF YOUR CITIZEN THIS IS A CRIME TO STEAL VEHICLE IDENTITY FROM DIFFERENT COUNTRY. I AM EVEN SENDING YOU THE SHOP THE US CLONED CAR WENT TO FOR SERVICES.

   NHTSA complaint 11404592
5. Filed Nov 12, 2020Failure Sep 16, 2020SAN Jose, CAEngine, Fuel/propulsion system

   WHEN DRIVING MY 2016 LS460 THAT ONLY HAS 48K MILES, GOING ON TO 2ND OR 3RD GEAR IT LAGS, I BELIEVE IT'S THE FUEL PUMP. IT CAN CAUSE A ACCIDENT..

   NHTSA complaint 11374291