Complaints over time
Complaints about the 2023 Lexus LS peaked in 2025, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2023 Lexus LS
Sedan, gasoline, 4WD/4-Wheel Drive/4x4, built in Japan. Owner complaints on file from Oct 24, 2025 to Oct 24, 2025.
Recall campaigns covering this model year21.04M vehicles or units across those campaigns
Owner complaints1Below the median 2023 sedan
Severity index0.02023 sedans average 11.6
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2023 Lexus LS name seats
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2023 Lexus LS
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-744 | Oct 30, 2025 | Software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse | Back-over prevention | 1,024,407 | Software update |
| 24V-124 | Feb 21, 2024 | Due to incorrect programming of the parking-assist electronic control unit (ECU) software, the rearview camera image may not immediately display… | Back-over prevention | 18,616 | Software update |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2023 Lexus LS
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Oct 24, 2025Failure Jul 26, 2025Shamong, NJSeats
Driver's seat is painful after 15 minutes. It is available for inspection. Causing shifting of position and pinching of nerves reduced feeling to foot. Problem has not been confirmed by dealer. Vehicle has been inspected by manufactures dealer. Problem first appeared 7/26/2025
NHTSA complaint 11695370
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
68 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- L-SB-0030-24 Rev2 Dec 15, 2025 · Service Bulletin/Repair Instructions
Some 2005 – 2026 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to… - L-SB-0039-25 Sep 9, 2025 · Service Bulletin/Repair Instructions
A new head unit software update is available for 2023 – 2024 model year ES 250, ES 300h, ES 350, LS 500h, and UX 250h; 2023 model year LS 500; 2024 model year GX 550, LC 500, LC 500c, and LC 500h vehicles equipped with Lexus Multimedia earlier than version … - L-TT-0326-23 Rev2 Aug 19, 2025 · Service Bulletin/Repair Instructions
Some customers may experience operational difficulties with some telematics features which they cannot resolve on their own. These resources, in conjunction with the Repair Manual, are for dealership personnel to assist those customers with user issues, use… - L-SB-0043-23 Rev1 Jun 13, 2025 · Service Bulletin/Repair Instructions
The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks. - L-TT-0340-25 Apr 2, 2025 · Service Bulletin/Repair Instructions
To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requeste… - L-TT-0340-25 Apr 2, 2025 · Service Bulletin/Repair Instructions
To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requeste… - L-SB-0036-22 Rev2 Feb 10, 2025 · Service Bulletin/Repair Instructions
Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bu… - L-SB-0013-24 Rev1 Feb 10, 2025 · Service Bulletin/Repair Instructions
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is als… - L-SB-0017-19 Rev1 Feb 7, 2025 · Service Bulletin/Repair Instructions
Some 2010 – 2026 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard™. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard™. The wrinkles may trap water and cause the paint to stai… - L-SB-0036-22 Rev2 Feb 10, 2025 · Service Bulletin/Repair Instructions
Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bu… - L-SB-0013-24 Rev1 Feb 10, 2025 · Service Bulletin/Repair Instructions
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is als… - L-SB-0017-19 Rev1 Feb 7, 2025 · Service Bulletin/Repair Instructions
Some 2010 – 2026 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard™. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard™. The wrinkles may trap water and cause the paint to stai… - L-SB-0035-22 Rev2 Jan 23, 2025 · Service Bulletin/Repair Instructions
When certain vehicle ECUs are replaced, the ECU Security Key must be written in order for that ECU to communicate on the vehicle network. The GTS+ Software Health Check Results screen has been enhanced to help identify if a replacement ECU requires an ECU S… - 23LJ01 Oct 24, 2024 · Service Campaign
The table below describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated over time as more details become available. - 23LJ01 Oct 24, 2024 · Service Campaign
SECOND KEY DELIVERY PROGRAM 23LJ01 Multiple Models and Model Years Second Key Delivery Program Frequently Asked Questions - 23LJ01 Oct 24, 2024 · Service Campaign
The supply of Smart Keys available for Lexus vehicles has been temporarily limited to one (1) on select models since October 2022 due to global semiconductor shortages impacting certain microchips. Affected vehicles have been delivered with only one Smart K… - 23LJ01 Oct 24, 2024 · Service Campaign
The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second mechanical key. - L-SB-0034-23 Rev2 Oct 1, 2024 · Service Bulletin/Repair Instructions
Some 2023 model year ES 250, ES 300h, ES 350, and UX 250h vehicles with DCM firmware version earlier than LG-N210ee9999-09 may exhibit a condition in which the vehicle customize settings menu is unavailable in the head unit after connecting to Techstream. … - 23LJ01 Sep 17, 2024 · Other
The table describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated over time as more details become available. - 23LJ01 Sep 17, 2024 · Other
The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second mechanical key. - L-SB-0030-24 Rev1 Jul 29, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to… - L-SB-0034-23 Rev1 Jul 8, 2024 · Service Bulletin/Repair Instructions
Some 2023 model year ES 250, ES 300h, ES 350, and UX 250h vehicles with DCM firmware version earlier than LG-N210ee9999-09 may exhibit a condition in which the vehicle customize settings menu is unavailable in the head unit after connecting to Techstream. S… - L-SB-0030-24 Rev1 Jul 29, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to… - L-SB-0034-23 Rev1 Jul 8, 2024 · Service Bulletin/Repair Instructions
Some 2023 model year ES 250, ES 300h, ES 350, and UX 250h vehicles with DCM firmware version earlier than LG-N210ee9999-09 may exhibit a condition in which the vehicle customize settings menu is unavailable in the head unit after connecting to Techstream. S… - 23LJ01 May 13, 2024 · Service Campaign
Second Key Delivery Program Frequently Asked Questions - 23LJ01 May 13, 2024 · Service Campaign
The table describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated over time as more details become available. - L-SB-0030-24 Jun 21, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t… - 24LC02 Jun 10, 2024 · Service Bulletin/Repair Instructions
TECHNICAL INSTRUCTIONS FOR SPECIAL SERVICE CAMPAIGN 24LC02 DATA COMMUNICATON MODULE (DCM) UPDATE CERTAIN 2023 ES250, ES300H, ES350, LS500, RX350, RX350H, RX500H, RZ450E, UX250H - 24LC02 Jun 10, 2024 · Service Bulletin/Repair Instructions
The Data Communication Module (DCM), which supports Lexus Connected Services in your vehicle, may not have activated properly during vehicle delivery. This results in all connected services becoming inoperative, including Safety Connect features such as the… - 24LC02 Jun 10, 2024 · Service Bulletin/Repair Instructions
The Data Communication Module (DCM), which supports Lexus Connected Services in your vehicle, may not have activated properly during vehicle delivery. This results in all connected services becoming inoperative, including Safety Connect features such as the… - 23LJ01 Jun 13, 2024 · Service Bulletin/Repair Instructions
Second Key Delivery Program Frequently Asked Questions - 23LJ01 Jun 13, 2024 · Service Bulletin/Repair Instructions
The supply of Smart Keys available for Lexus vehicles has been temporarily limited to one (1) on select models since October 2022 due to global semiconductor shortages impacting certain microchips. Affected vehicles have been delivered with only one Smart K… - 23LJ01 Jun 13, 2024 · Service Bulletin/Repair Instructions
The table describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated over time as more details become available. - L-SB-0030-24 Jun 21, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t… - 24LC02 Jun 10, 2024 · Service Bulletin/Repair Instructions
TECHNICAL INSTRUCTIONS FOR SPECIAL SERVICE CAMPAIGN 24LC02 DATA COMMUNICATON MODULE (DCM) UPDATE CERTAIN 2023 ES250, ES300H, ES350, LS500, RX350, RX350H, RX500H, RZ450E, UX250H - 24LC02 Jun 10, 2024 · Service Bulletin/Repair Instructions
The Data Communication Module (DCM), which supports Lexus Connected Services in your vehicle, may not have activated properly during vehicle delivery. This results in all connected services becoming inoperative, including Safety Connect features such as the… - 24LC02 Jun 10, 2024 · Service Bulletin/Repair Instructions
The Data Communication Module (DCM), which supports Lexus Connected Services in your vehicle, may not have activated properly during vehicle delivery. This results in all connected services becoming inoperative, including Safety Connect features such as the… - 23LJ01 Jun 13, 2024 · Service Bulletin/Repair Instructions
Second Key Delivery Program Frequently Asked Questions - 23LJ01 Jun 13, 2024 · Service Bulletin/Repair Instructions
The supply of Smart Keys available for Lexus vehicles has been temporarily limited to one (1) on select models since October 2022 due to global semiconductor shortages impacting certain microchips. Affected vehicles have been delivered with only one Smart K… - 23LJ01 Jun 13, 2024 · Service Bulletin/Repair Instructions
The table describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated over time as more details become available. - L-SB-0023-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - L-SB-0024-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - L-SB-0022-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - L-SB-0021-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to… - L-SB-0020-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small… - 23LJ01 Eligibility Apr 12, 2024 · Service Campaign
The table describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated over time as more details become available. - L-SB-0035-22 Rev1 Apr 11, 2024 · Service Bulletin/Repair Instructions
When certain vehicle ECUs are replaced, the ECU Security Key must be written in order for that ECU to communicate on the vehicle network. The GTS+ Software Health Check Results screen has been enhanced to help identify if a replacement ECU requires an ECU S… - L-SB-0023-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - L-SB-0024-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - L-SB-0022-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - L-SB-0021-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to… - L-SB-0020-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small… - 23LJ01 Eligibility Apr 12, 2024 · Service Campaign
The table describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated over time as more details become available. - L-SB-0035-22 Rev1 Apr 11, 2024 · Service Bulletin/Repair Instructions
When certain vehicle ECUs are replaced, the ECU Security Key must be written in order for that ECU to communicate on the vehicle network. The GTS+ Software Health Check Results screen has been enhanced to help identify if a replacement ECU requires an ECU S… - L-SB-0013-22 Rev Mar 15, 2024 · Service Bulletin/Repair Instructions
TSB: Some 2018 ? 2023 model year LS 500 and LS 500h vehicles may exhibit a knock/clunk noise from the rear of the vehicle when applying the brakes while driving forward and/or in reverse. The noise is most noticeable when coming to a complete stop. Improved… - Lexus Second Key Mar 12, 2024 · Service Bulletin/Repair Instructions
The table describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated over time as more details become available. - 23LJ01_P5_Dealer Mar 12, 2024 · Service Bulletin/Repair Instructions
DP: The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second mechanical … - L-SB-0006-23 Jan 26, 2024 · Service Bulletin/Repair Instructions
TSB: A head unit software update is now available for 2022 model year LX 600, NX 250, NX 350, NX 350h, and NX 450h+ vehicles equipped with Lexus Multimedia (version 1020 or earlier). This update provides improved performance and capability for the followi… - 23LJ01P4A Nov 21, 2023 · Service Bulletin/Repair Instructions
TI: TECHNICAL INSTRUCTIONS FOR 23LJ01 Second Key Delivery Program Multiple Models and Model Years - 23LJ01 Nov 21, 2023 · Service Bulletin/Repair Instructions
DP: The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second mechanical …
Source: NHTSA manufacturer communications files.