Complaints over time
Complaints about the 2018 Lexus LX570 peaked in 2019, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2018 Lexus LX570
SUV, gasoline, 4WD/4-Wheel Drive/4x4, built in Japan. Owner complaints on file from Apr 23, 2019 to Jul 26, 2019.
Recall campaigns covering this model year21.62M vehicles or units across those campaigns
Owner complaints2Below the median 2018 suv
Severity index0.02018 suvs average 5.2
First 24 months2Complaints in its first two years
Components
100% of complaints about the 2018 Lexus LX570 name airbags
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2018 Lexus LX570
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-682 | Nov 4, 2020 | Low-pressure fuel pump inside the fuel tank may fail | Fuel system | 1,525,742 | Part replacement |
| 18V-887 | Dec 13, 2018 | Over time, the seat belt tension sensor wire harness may break and deactivate the front passenger air bag, knee air bag, and passenger… | Airbags | 89,740 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2018 Lexus LX570
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Jul 26, 2019Failure Dec 13, 2018Toccoa, GAAir bags, Seat belts
TL* THE CONTACT OWNS A 2018 LEXUS LX570. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V887000 (AIR BAGS, SEAT BELTS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *AS THE CONSUMER STATED THE RECALL WORK WAS PERFORMED ON AUGUST 19, 2019. *TR
NHTSA complaint 11235046 - Filed Apr 23, 2019Failure Apr 23, 2019Redmond, WAAir bags
STILL WAITING FOR FIX TO FAULTY PASSENGER SIDE AIR BAG FIX DUE FEBRUARY 2019. IT IS NOW ALMOST MAY 2018. PLEASE GET THEM TO MOVE OR GIVE US A NEW CAR WITHOUT THE PROBLEM!
NHTSA complaint 11203253
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
65 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- 23LE01 Feb 9, 2023 · Service Bulletin/Repair Instructions
DL: On December 20, 2022, a settlement of claims for certain low pressure fuel pumps was approved by the federal court. The settlement includes Lexus?s agreement to provide a Customer Support Program for certain 2013-2020 model year (MY) vehicles originally… - LSB000523 Feb 9, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2013 ? 2020 model year Lexus vehicles may exhibit a hard start and/or MIL ON condition with one or more of the following Diagnostic Trouble Codes (DTCs): ?DTC P0171 and/or P0174 (System Too Lean Bank 1/Bank 2) ?DTC P0087 Fuel Rail / System Pre… - Safety Recall 22 Apr 13, 2022 · Service Bulletin/Repair Instructions
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022 - L-SB-0004-22 Feb 24, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this servi… - L-SB-0002-22 Jan 28, 2022 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring … - Lexus PRO19-02 - Jan 12, 2022 · Service Bulletin/Repair Instructions
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests i… - L-SB-0034-21 Oct 4, 2021 · Service Bulletin/Repair Instructions
TSB: Some 2018 ? 2020 model year LX 570 vehicles equipped with Active Height Control may exhibit a squeak noise from the rear of the vehicle over uneven surfaces when the suspension is set to the low height position. The squeak noise is caused by contact be… - L-TT-0303-21 Sep 3, 2021 · Service Bulletin/Repair Instructions
TT: When used in conjunction with the Repair Manual, these Blind Spot Monitor, Forward Recognition Camera, and Front Millimeter Wave Radar tips leverage SSTs and readily available tools to support target placement in varying shop environments. - Lexus PRO21-UFRM May 24, 2021 · Service Bulletin/Repair Instructions
POL: UPDATES TO THE 2014-2021 LEXUS UNIVERSAL FLAT RATE MANUAL - L-TT-0221-17Rev1 Mar 22, 2018 · Service Bulletin/Repair Instructions
Diagnosis of bluetooth connectivity complaints. - Lexus Safety Re Mar 31, 2021 · Service Bulletin/Repair Instructions
Lexus Safety Recall and Service Campaign - Technician Certification Requirements - L-TT-0281-20 Rev Mar 16, 2021 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer f… - L-SB-0039-20 Oct 16, 2020 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 ? 2021 model year Lexus vehicles. - L-SB-0094-16 Rev Sep 8, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2016 ? 2020 model year Lexus vehicles with navigation (version less than A1##8020) may exhibit one or more of the following conditions: ?Pink or purple flashing navigation screen. ?Black or blank navigation screen. ?Navigation reset or reboo… - L-SB-0020-19 Rev Aug 12, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2018 ? 2020 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to de… - L-SB-0002-20 Rev Aug 5, 2020 · Service Bulletin/Repair Instructions
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired acco… - L-SB-0002-20 Rev Aug 5, 2020 · Service Bulletin/Repair Instructions
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired acco… - L-TT-0265-19 Rev Jul 20, 2020 · Service Bulletin/Repair Instructions
TT: The new DCA-8000 Diagnostic Charger may cause your facility?s Ground Fault Circuit Interrupter (GFCI) breaker to trip. A GFCI breaker can be tripped for various reasons, one of the reasons may be related to the DCA-8000. We are investigating this issue … - L-SB-0023-20 Jun 23, 2020 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the ent… - Lexus Safety Re May 1, 2020 · Service Bulletin/Repair Instructions
Safety Recall and Service Campaign - Technician Certification Requirements - L-SB-0019-20 Apr 24, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2017 ? 2019 model year Lexus vehicles may exhibit one or more of the following conditions: ?Uneven temperature or air flow between the vents ?Little or no air flow from the vent(s) ?Improper MODE control function Some vehicles may also e… - L-TT-0286-20 Apr 15, 2020 · Service Bulletin/Repair Instructions
TT: After performing a battery test using the DCA-8000 battery diagnostic charger and the battery health has been considered a ?Good? condition, the DCA will automatically enter a post-test charging mode. In the post-test charging mode, the DCA analyzes … - L-SB-0179-17 Obs Apr 6, 2020 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE April 06, 2020: This bulletin is now obsolete. Please see L-SB-0008-20. Replacement Certification Labels and VIN Plates - L-SB-0008-20 Apr 6, 2020 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 9… - L-TT-0254-18 Mar 26, 2020 · Service Bulletin/Repair Instructions
TT: In certain cases of leaking air conditioning systems, the root cause of the leak is inadvertently overlooked, causing a repeat repair. To improve customer satisfaction and repair A/C system leaks in one dealer visit, Toyota has developed a set of guid… - L-TT-0281-20 Mar 9, 2020 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer … - L-SB-0060-13 Obs Feb 6, 2020 · Service Bulletin/Repair Instructions
TSB: February 06, 2020: This bulletin is now obsolete. Please see L-SB-0003-20. - L-SB-0003-20 Feb 6, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2006 ? 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors. Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize … - L-TT-0272-19 Nov 8, 2019 · Service Bulletin/Repair Instructions
TT: Some vehicles with Pioneer 12.3? (or 10.3? IS) Navigation may encounter an intermittent Pink flash on the display followed by a system reset. - L-TT-0221-17_Rev Oct 11, 2019 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth® Audio functions are no longer func… - L-TT-0263-19 Jun 25, 2019 · Service Bulletin/Repair Instructions
TT: The new 12V Battery Warranty Testers (DSS-5000 & DCA-8000) require certain information to generate a test result and warranty code. Below is an explanation of what information is required when testing a 12V battery on the new Warranty Battery Testers. - L-SB-0006-19 Feb 15, 2019 · Service Bulletin/Repair Instructions
TSB: This bulletin details the supplemental procedure to confirm Telematics Data Communication Module (DCM) activation for applicable 2018 ? 2019 model year Lexus vehicles after the process is initiated by Techstream. The steps outlined in this bulletin inc… - L-TT-0253-18_Rev Feb 6, 2019 · Service Bulletin/Repair Instructions
TT: The microphone circuit passes through the DCM before reaching the radio/navigation system. To simplify the diagnosis of the microphone, Safety Connect SOS button lights, and DCM (telematics transceiver) inoperative conditions, refer to the procedure bel… - L-TT-0254-18 Dec 21, 2018 · Service Bulletin/Repair Instructions
TT: In certain cases of leaking air conditioning systems, the root cause of the leak is inadvertently overlooked, causing a repeat repair. To improve customer satisfaction and repair A/C system leaks in one dealer visit, Toyota has developed a set of guidel… - L-SB-0108-17_Obs Dec 5, 2018 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE December 04, 2018: This bulletin is now obsolete. Please see L-SB-0045-18. - L-TT-0252-18 Dec 4, 2018 · Service Bulletin/Repair Instructions
TT: When adjusting the Forward Recognition Camera on vehicles with Lexus Safety Sense, it can be difficult to print the repair manual target to the proper size. - L-SB-0045-18 Dec 4, 2018 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. L-SB-0108-17. ? Applicability has been updated to include 2019 model year UX200 and UX250h vehicles. Service Bulletin No. L-SB-0108-17 is obsolete and any pr… - L-SB-0112-17_Obs Dec 3, 2018 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE December 03, 2018: This bulletin is now obsolete. Please see L-SB-0044-18. - L-SB-0105-17_Obs Dec 3, 2018 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE December 03, 2018: This bulletin is now obsolete. Please see L-SB-0043-18. - L-SB-0044-18 Dec 3, 2018 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. L-SB-0112-17. ? Applicability has been updated to include 2019 model year UX200 and UX250h vehicles. Service Bulletin No. L-SB-0112-17 is obsolete and any pr… - L-SB-0043-18 Dec 3, 2018 · Service Bulletin/Repair Instructions
TSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the veh… - L-SB-0084-15_Obs Nov 30, 2018 · Service Bulletin/Repair Instructions
TSB: OBSOLETE NOTICE November 30, 2018: This bulletin is no longer applicable and is now obsolete. - L-SB-0103-17_Rev Nov 30, 2018 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE November 30, 2018 Rev2: ? Applicability has been updated to include 2019 model year UX200 and UX250h vehicles. April 25, 2018 Rev1: ? Applicability has been updated to include 2019 model year vehicles. Any previous printed versions of t… - L-SB-0102-17_Rev Nov 30, 2018 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE November 30, 2018 Rev2: ? Applicability has been updated to include 2019 model year UX200 and UX250h vehicles. June 20, 2018 Rev1: ? Applicability has been updated to include 2019 model year Lexus vehicles. Any previous printed versions… - L-TT-0235-17_Rev Nov 28, 2018 · Service Bulletin/Repair Instructions
TT: HVAC drain tube is found to blocked/clogged. - LSB010817 Jan 31, 2017 · Service Bulletin/Repair Instructions
TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are … - LSB010517 Jan 25, 2017 · Service Bulletin/Repair Instructions
TSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the ve… - LSB010317 Jan 24, 2017 · Service Bulletin/Repair Instructions
TSB: 2018 model year vehicles are equipped with driver?s side floor mat retaining clips to secure the floor mat in the correct position. In addition, some models may utilize retaining clips for passenger side and rear seat floor mats as well. Follow the ap… - LSB010217 Jan 19, 2017 · Service Bulletin/Repair Instructions
TSB: 2018 model year Lexus vehicles are equipped with factory installed XM Satellite Radio, including a 90-day free customer trial. As part of the Pre-Delivery Service (PDS) process, ensure that the XM Satellite Radio is activated and ready for use. - L-SB-0033-18 Sep 12, 2018 · Service Bulletin/Repair Instructions
TSB: Some 2016 ? 2018 model year LX570 vehicles may exhibit a condition where the Techstream EVAP System Check Utility will not run as shown. The Transmission Control Module (TCM) logic has been modified to address this condition. Follow the Repair Procedur… - L-TT-0245-18 Aug 17, 2018 · Service Bulletin/Repair Instructions
TT: When used in conjunction with the Repair Manual, these Blind Spot Monitor, Forward Recognition Camera, and Front Millimeter Wave Radar tips leverage SSTs and readily available tools to support target placement in varying shop environments. - L-TT-0245-18 Aug 17, 2018 · Service Bulletin/Repair Instructions
TT: When used in conjunction with the Repair Manual, these Blind Spot Monitor, Forward Recognition Camera, and Front Millimeter Wave Radar tips leverage SSTs and readily available tools to support target placement in varying shop environments. - L-TT-250-18 Sep 27, 2018 · Service Bulletin/Repair Instructions
TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns. - L-SB-0102-17_Rev Jun 20, 2018 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE June 20, 2018 Rev1: ? Applicability has been updated to include 2019 model year Lexus vehicles. Any previous printed versions of this bulletin should be discarded. 2018 ? 2019 model year Lexus vehicles are equipped with factory installe… - L-TT-0222-17 Apr 12, 2017 · Service Bulletin/Repair Instructions
TT: During previous air conditioning service, leakage prevention agent (A/C stop leak) may have been added to the A/C system. Adding stop leak products to the A/C system is not a recommended or approved Lexus repair process. During A/C service, moisture ent… - L-TT-0182-15 Apr 4, 2017 · Service Bulletin/Repair Instructions
TT: Rev1 iPhone text messages do not appear on multimedia display. - L-SB-0108-17_Rev May 17, 2018 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE May 17, 2018 Rev1: * Applicability has been updated to include 2019 model year Lexus vehicles. Any previous printed versions of this bulletin should be discarded. A battery in a stored vehicle is subject to conditions that can reduce it… - L-SB-0105-17_Rev May 16, 2018 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE May 16, 2018 Rev1: * Applicability has been updated to include 2019 model year Lexus vehicles. Any previous printed versions of this bulletin should be discarded. During the manufacturing process, tires are mounted on the vehicle as mat… - L-SB-0112-17_Rev May 16, 2018 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE May 16, 2018 Rev1: * Applicability has been updated to include 2019 model year Lexus vehicles. Any previous printed versions of this bulletin should be discarded. Long-term or off-site storage requires special care to keep vehicles fact… - L-SB-0084-15_Rev May 8, 2018 · Service Bulletin/Repair Instructions
TSB: REVISION NOTICE May 08, 2018 Rev1: * Applicability has been updated to include 2017 - 2018 model year vehicles. * The Introduction and Download/Installation Procedure sections have been updated. Any previous printed versions of this bulletin should be …
Source: NHTSA manufacturer communications files.