2013 Lexus RX350

29 complaints on file, page 1 of 2.

1. Filed Mar 23, 2023Failure Sep 27, 201940,000 milesWaco, TXHatchback/liftgate

   The contact owns a 2013 Lexus RX350. The contact stated that after closing the liftgate door and reversing out of the car port, the liftgate door erroneously opened and struck the car port causing damage to the liftgate. The local dealer and manufacturer were notified of the failure. The cause of the failure was not yet determined. The contact stated that recently the liftgate lowered independently. The failure occurred several times while placing items into the back of the vehicle. The cause of the failure was not yet determined. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 40,000.

   NHTSA complaint 11513401
2. Filed Mar 10, 2023Failure Jan 15, 202346,000 milesClinton Township, MISteering

   The contact owns a 2013 Lexus RX350. The contact stated that while driving at speeds exceeding 70 MPH, the steering wheel was violently shaking and vibrating. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed the contact that the failure was no longer covered under an unknown Extended Service Campaign. The local dealer was not notified of the failure. The failure mileage was 46,000. The contact stated that the manufacturer did not want to address the issue due to the vehicle's model year. There was a TSB involving later model years for the same issue, the faulty steering column.

   NHTSA complaint 11511160
3. Filed Jan 14, 2021Failure Jan 11, 2021Corvallis, ORFuel/propulsion system

   NO PROBLEM AS OF NOW SAW IT ON RECALL IN CONSUMER REPORT

   NHTSA complaint 11388122
4. Filed Jul 5, 2020Failure Jul 1, 2017160,000 milesLaguna Niguel, CABody

   I PURCHASED THIS CAR NEW AND ABOUT 3 YEARS AGO THE AUTOMATIC DOOR LOCKS ON THIS VEHICLE STARTED TO FAIL - FIRST IT STARTED WITH FRONT PASSENGER DOOR AND NOW IN ADDITION TO FRONT PASSENGER DOOR, THE DRIVER DOOR AND THE REAR RIGHT DOOR AUTOMATIC LOCKS TO NOT ENGAGE WHEN I TRY TO LOCK/UNLOCK. I HAVE BEEN TOLD THAT I NEED TO REPLACE THESE AT A COST OF ~$1,000 FOR EACH DOOR AND THINK THIS IS UNFAIR SINCE THERE ARE NUMEROUS REPORTS OF AUTOMATIC DOOR LOCKS ON THIS MODEL FAILING ONLINE AND IT IS A COMMON ISSUE WITH THE DOOR ACTUATOR FAILING (BUT NOT RECALLED) (SEE LEXUS OWNER SITE AND YOUTUBE - SEARCH "2013 LEXUS RX350 DOOR LOCKS NOT WORKING" ON GOOGLE FOR DETAILS). I AM CURRENTLY MANUALLY LOCKING/UNLOCKING THESE DOORS AND FEEL UNSAFE AND FEEL MY PERSONAL PROPERTY INSIDE THE CAR IS EXPOSED TO THEFT SINCE SOMETIMES I FORGET TO LOCK THESE 3 DOORS MANUALLY WHEN DRIVING ALONE IN VEHICLE. NOTE THE ABOVE OCCURS WHEN THE VEHICLE IS STATIONARY, IN MOTION, ON A CITY STREET/HIGHWAY, AND TURNING.

   NHTSA complaint 11337547
5. Filed Jun 14, 2020Failure Jun 1, 202062,100 milesGarland, TXElectrical system, Exterior lighting

   MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.

   NHTSA complaint 11328787
6. Filed Jun 14, 2020Failure Jun 1, 202062,100 milesGarland, TXElectrical system, Exterior lighting

   MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.

   NHTSA complaint 11328785
7. Filed Apr 29, 2020Failure Apr 28, 2020Murrells Inlet, SCUnknown or other

   THE SOFTWARE LOCATOR IS DEFECTIVE & WILL SEND YOU TO THE WRONG PLACE. LEXUS HAS A CAMPAIGN TO FIX IT THRU 2022 WHERE THEY UPDATE THE SOFTWARE. UNFORTUNATELY THEY DO NOT UPDATE THE NAVIGATION SOFTWARE AT THE SAME TIME AND THAT SHOULD BE A REQUIREMENT BECAUSE THE LOCATION SOFTWARE AND THE NAVIGATION SOFTWARE WORK CONJUNCTIVELY. INSTEAD THEY WANT TO CHARGE YOU $400 FOR NAVIGATION UPDATE. NOT SATISFACTORY. I ESCALATED THIS AT LEXUS CUSTOMER SERVICE & IT WAS NOT ADDRESSED PROPERLY. SO LEXUS WANTS TO DO THE SOFTWARE UPDATE FOR THE LOCATION SERVICES BUT THEY WANT YOU TO PAY $400 FOR THE NAVIGATION UPDATE THAT WORKS ALONGSIDE IT? SOUNDS LIKE A BAIT AND SWITCH TO ME.

   NHTSA complaint 11322623
8. Filed Jan 11, 2020Failure Jan 9, 202068,000 milesLoganville, GAVehicle speed control

   MY VEHICLE STALLS FREQUENTLY ON THE EXPRESSWAY WHEN THE SPEED IS INTERRUPTED BY A SUDDEN STOP. IT WILL STALL WHEN I ATTEMPT TO START BACK IN TRAFFIC. I'VE COME VERY CLOSE TO HAVING A REAR END COLLISION.

   NHTSA complaint 11298602
9. Filed Aug 2, 2019Failure Jul 25, 201987,000 milesCypress, CAAir bagsCrash

   TL* THE CONTACT OWNED A 2013 LEXUS RX-350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, ANOTHER VEHICLE MAKING A RIGHT HYDROPLANED AND CRASHED INTO THE CONTACTS DRIVER FRONT SIDE OF THE VEHICLE. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WAS PRESENT, BUT NO REPORT FILED. NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE VEHICLE WAS TOWED TO AN IMPOUND LOT AND THEN TO THE INSURANCE LOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

   NHTSA complaint 11241340
10. Filed May 9, 2019Failure Dec 15, 20185 milesRound Lake, ILFuel/propulsion system

    WATER PUMP NOISE

    NHTSA complaint 11206482
11. Filed Apr 10, 2019Failure Apr 4, 2019105,555 milesEfland, NCEngine

    BROKEN COOLING PUMP

    NHTSA complaint 11195340
12. Filed Dec 10, 2018Failure Nov 24, 201885,191 milesBowie, MDUnknown or other, Vehicle speed controlCrash1 injured

    SATURDAY, NOVEMBER 24, 2018 I STARTED MY DAY BY FIRST GOING TO THE BANK. I ENTERED THE PARKING LOT OF SUNTRUST BANK ON RACE TRACK ROAD, IN BOWIE MD. UPON ENTERING INTO THE PARKING LOT A CAR EXITING THE BANK OF AMERICA DRIVE THRU SHOULD HAVE STOP FOR ME TO HAVE THE RIGHT AWAY, BUT DID NOT, SO I CAME TO A COMPLETE STOP TO ALLOW THAT CAR GO PASS. I THEN PROCEEDED TO A PARKING SPACE. AS I WAS ENTERING THE PARKING SPACE, WITH MY FOOT ON THE BRAKE, MY LEXUS RX 350 ' 2013 ACCELERATED. I IMMEDIATELY CONTINUED TO PRESS ON THE BRAKES WHICH DID NOT ENGAGE AND WENT STRAIGHT TO THE FLOOR. THE SUV JUMPED ONTO THE SIDEWALK AND PROCEEDED TO THE STEPS, IT THEN CROSSED THE MEDIA AND WHEN STRAIGHT INTO THE BRICK POLE OF THE BANK OF AMERICA DRIVE-THRU. I WAS CONFUSED AND NERVOUS AT THIS POINT, BECAUSE THE DAY BEFORE THE BATTERY ON THIS SUV STOPPED WORKING AND I TOOK IT TO TOYOTA WHERE I PURCHASED A BATTERY AND THE TOYOTA MECHANIC DID A COMPLETE DIAGNOSIS TEST ON THE SUV. NEVER DID I THINK THAT THE VERY NEXT DAY THAT THE CAR WOULD REACT THIS WAY. I PURCHASED THIS SUV APRIL 2017, TAKING THIS CAR INTO ALL OIL CHANGES, WHATEVER WAS REQUIRED TO BE FIX, I FIXED IT. I HAVE DONE SOME RESEARCH AND SAW THAT THIS IS A PROBLEM WITH THE RX 350, THE LAST COMPLAINT WAS FILED IN OCTOBER 2018 AND STILL NOTHING HAS BEEN DONE ABOUT THIS. AFTER THE ACCIDENT I WENT TO THE DOCTOR BECAUSE OF THE CONSTANT HEADACHES, WHICH HAS NOT STOPPED. THEY RECOMMENDED PHYSICAL THERAPY. I ALSO HAD TO GO TO MY EYE CARE CENTER DUE TO THE FACT THAT I HAD CATARACT SURGERY JUST ONE MONTH PRIOR AND AM HAVING VISION ISSUES. I NEVER RECEIVED A RECALL ON THIS SUV AND THE AIRBAGS DID NOT OPEN UP.

    NHTSA complaint 11160508
13. Filed Sep 13, 2018Failure Sep 1, 2018Pike Road, ALElectrical system

    DOOR LOCK ASSEMBLY WENT BAD IN DRIVER'S SIDE DOOR. DOOR CANNOT BE LOCKED USING DOOR LOCK BUTTON AND HAS TO BE LOCKED MANUALLY. DOOR ALSO DOES NOT LOCK USING REMOTE OR KEYLESS ENTRY. MECHANIC STATED THAT HE'S SEEN A NUMBER OF THESE PROBLEMS.

    NHTSA complaint 11129368
14. Filed Aug 22, 2018Failure Jul 1, 201855,000 milesLugoff, SCElectrical system

    THE DOOR LOCK ACCUATOR ON THE DRIVER'S SIDE IS INOPERABLE.I HAVE TO MANUALLY LOCK THE DRIVER SIDE DOOR THEN OPEN THE PASSENGER DOOR AND LEAN INTO THE CAR AND REACH OVER TO UNLOCK THE DRIVER SIDE DOOR EACH TIME I NEED TO OPEN THE DOOR. COST TO REPAIR IS $600.00 (PARTS & LABOR) I FEEL THIS IS EXCESSIVE AS THE VEHICLE IS ONLY 5 YEARS OLD AND HAS ONLY 55,500 MILES! PARTS DEALER NOTED HE KEEPS THE PART STOCKED ON HIS SHELF AS IT IS FREQUENTLY REQUESTED.

    NHTSA complaint 11121675
15. Filed Jul 17, 2018Failure Jul 2, 2018Upper Marlboro, MDSeat belts, Body, Unknown or other

    WAS PULLING INTO PARKING SPOT AT THE REAR OF MCDONALDS', STEPPED ON THE BRAKES WHEN I SUDDENLY FELT A THUD. THE CAR ROLLED BACK, AND THE SEAT BELT LOCKED. AFTER A WHILE I MANAGED TO DO THAT, WALKED TO THE GAS STATION ACROSS THE STREET.

    NHTSA complaint 11111840
16. Filed Jun 21, 2018Failure May 22, 20181 milesHoover, ALBody

    I STOPPED AT A STOP SIGN IN A VERY QUIET RESIDENTIAL AREA SHORTLY AFTER LUNCH TIME. MY CAR HAD BEEN IN MY GARAGE AND THE STOP SIGN WAS A BLOCK AND A HALF FROM MY HOUSE. I TURNED LEFT ONTO A STREET WITH NO TRAFFIC AND I DID NOT SEE ANYONE OUTSIDE IN THE NEIGHBORHOOD. JUST A FEW SECONDS AFTER I TURNED I WAS DRIVING ABOUT 15 MILES AN HOUR WHEN I HEARD A VERY LOUD NOISE THAT SOUNDED LIKE A GUNSHOT. MY RIGHT SIDE VIEW MIRROR HAD EXPLODED! THE MIRROR ITSELF HAD BEEN BLOWN OUT OF THE MIRROR CASING AND IT WAS DANGLING BY A WIRE. THE HARD CLEAR PLASTIC COVERING OVER THE LIGHTS ON THE OUTSIDE OF THE MIRROR CASING WAS CRACKED IN SEVERAL PLACES. THERE WAS NO OTHER VISIBLE DAMAGE ON THE OUTSIDE OF THE MIRROR CASING. I DO NOT KNOW WHAT CAUSED THE EXPLOSION. I TAPED THE MIRROR BACK INSIDE THE MIRROR CASING AND TOOK MY CAR TO THE REPAIR SHOP. THEY HAVE ORDERED A NEW MIRROR FOR ME BUT IT HASN'T BEEN RECEIVED YET. I CHECKED AND THERE HAVE BEEN NO RECALLS FOR THIS PROBLEM YET. IT COULD HAVE BEEN VERY DANGEROUS IF SOMEONE HAD BEEN STANDING BESIDE MY CAR WHEN THIS HAPPENED. ALSO, IF I HAD BEEN DRIVING FASTER I MIGHT HAVE LOST CONTROL OF MY CAR WHEN I WAS STARTLED BY THE VERY LOUD EXPLOSION THAT SOUNDED LIKE A GUNSHOT.

    NHTSA complaint 11103331
17. Filed Apr 6, 2018Failure Apr 2, 2018Garland, TXElectrical system, Exterior lighting

    MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.

    NHTSA complaint 11083701
18. Filed Apr 3, 2018Failure Sep 20, 2014Martinsville, VAService brakes, Vehicle speed control

    2013 LEXUS R-350. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION AND BRAKE SYSTEM FAILURE ACCIDENT. *SMD *TR

    NHTSA complaint 10919473
19. Filed Feb 23, 2018Failure Jan 8, 201853,000 milesMillbury, MAAir bagsCrash1 injured

    TL* THE CONTACT OWNED A 2013 LEXUS RX350. WHILE DRIVING 30 MPH,THE CONTACT LOST CONTROL OF THE VEHICLE AND STRUCK A GUARDRAIL. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED AND TOWED TO A JUNK YARD. A POLICE REPORT WAS FILED. THE PASSENGER WAS INJURED AND REQUIRED MEDICAL ATTENTION AT LEESBURG HOSPITAL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.

    NHTSA complaint 11074510
20. Filed Dec 1, 2017Failure Dec 1, 201760,000 milesKennesaw, GAService brakes

    BRAKE FAILURE LIGHT CAME ON "CHECK BRAKES" KNOWN ISSUE WITH LEXUS. RECALL FOR THIS ISSUE AND IT WAS REPAIRED IN 2015 PRIOR TO MY OWNING THE VEHICLE

    NHTSA complaint 11051661