2016 Lexus RX350

58 complaints on file, page 1 of 3.

1. Filed Apr 6, 2021Failure Apr 6, 202157,294 milesSmyrna, GAUnknown or other

   KNOCKING SOUND COMING FROM THE ENGINE AT ~50K MILES. TOOK IT TO A LEXUS SERVICE CENTER AND WAS INFORMED THAT THE SOUND WAS FROM A FAILING BRAKE VACUUM PUMP. IF NOT ADDRESSED, THE FAILING PUMP COULD MAKE BRAKING THE VEHICLE EXTREMELY DIFFICULT AND POTENTIALLY CAUSE AN ACCIDENT. THE 2017 RX350S HAVE A RECALL FOR THIS EXACT ISSUE BUT NOTHING FOR THE 2016 RX350S. DISAPPOINTED THAT A VEHICLE THAT HAS BEEN DILIGENTLY MAINTAINED WITH ONLY ~50K MILES IS ALREADY HAVING ISSUES WITH FAILING PARTS THAT COULD CAUSE A SERIOUS ACCIDENT.

   NHTSA complaint 11406705
2. Filed Mar 20, 2021Failure Mar 20, 202168,000 milesShreveport, LAUnknown or other

   I WAS DRIVING DOWN HIGHWAY AND HEARD A LOUD EXPLOSION. I WAS VERY SHAKEN UP. IT WAS A SCARY EXPERIENCE. I WAS TRAVELING 220 CROSS LAKE BRIDGE AND AT TIME COULD NOT PULL OVER. I KEPT HEARING CRUNCHING NOISE ABOVE ME. I OPENED SUNROOF INSIDE COVER AND THAT'S WHEN I NOTICED THE SUNROOF WAS SHATTERED AND IT WAS WHAT HAD EXPLODED.

   NHTSA complaint 11404010
3. Filed Feb 22, 2021Failure Feb 22, 202162,600 milesFayetteville, NCWheels

   KELLY EDGE A/S TIRES WENT BALD AFTER 6100 MILES OF LIGHT CITY DRIVING.

   NHTSA complaint 11397341
4. Filed Jan 21, 2021Failure Jan 17, 202165,000 milesMandeville, LAElectrical system

   RODENT DAMAGE TO THE ELECTRICAL WIRING HARNESS OF MY 2016 LEXUS RX 350 CAUSED BY LEXUS USING A SOY BASE COVERING ON THE WIRES THAT ATTRACT RODENTS. LEXUS TAKES NO RESPONSIBILITY FOR THE REPAIR THAT COST THOUSANDS OF DOLLARS. NOT TO MENTION A SAFETY ISSUE. THIS IS A COMMON PROBLEM BASE ON ALL THE CLASS ACTION LAW SUITS AND SHOULD LED TO A RECALL

   NHTSA complaint 11389298
5. Filed Nov 29, 2020Failure Nov 29, 202023,000 milesBirmingham, ALVisibility/wiper

   SUNROOF SPONTANEOUSLY SHATTERED

   NHTSA complaint 11376944
6. Filed Nov 9, 2020Failure Sep 23, 202051,701 milesCape Coral, FLFuel/propulsion system

   THE VEHICLE WAS STALLING AND SPUTTERING AFTER DRIVING LESS THAN 0.1 MILE ON A CITY STREET. AFTER CONTACTING THE LEXUS DEALERSHIP REGARDING THE ISSUE, WE HAD THE VEHICLE TOWED INTO THE LEXUS DEALERSHIP. AFTER RUNNING A DIAGNOSTIC CHECK, THEY DETERMINED THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE HAS 51,701 MILES ON IT. THE TOWING CHARGE WAS $101, AND THE REPAIRS WERE $808.96. APPROXIMATELY A MONTH LATER, I SAW THAT TOYOTA AND LEXUS WERE RECALLING VARIOUS MODELS AND YEARS WITH A SIMILAR ISSUE THAT WE EXPERIENCED. ALTHOUGH THE 2016 RX350 IS NOT CURRENTLY INCLUDED, I CONTACTED LEXUS BECAUSE THE COINCIDENCE WAS TOO MUCH TO IGNORE. LEXUS ADVISED THAT OUR VEHICLE IS NOT CURRENTLY INCLUDED IN RECALL NHTSA 20V012000.

   NHTSA complaint 11373770
7. Filed Sep 23, 2020Failure Sep 13, 2020Leesburg, VAVehicle speed control

   I REPORTED THE SPEEDOMETER ISSUE TO LEXUS CHANTILLY, VA WHEN I DROVE ON HIGHWAY FROM VA TO IN, THE LEXUS SPEEDOMETER SHOWS 83, AND MY WAZE SHOWS 75. ITS 8 MPH DIFFERENCE. I ALSO HAVE NOTICED OF THE MPH DIFFERENCE BETWEEN 6 TO 8 MPH. LEXUS SAID, I REQUIRED TO PAY FOR THE REPAIR, WHEN THIS SPEEDOMETER IS DEFECTED BY LEXUS DESIGN. IT HAS DO NOTHING WITH PERSONAL WEAR, ETC. I DROVE OTHER HONDA PILOT, AND THE SPEEDOMETER SHOWED CORRECTLY AGAINST THE TRAFFIC PATTERN, AND WAZE APP, BUT THE 2016 LEXUS DOESNT SHOW THE CORRECT BASED ON TRAFFIC FLOW, AND WAZE APP. THE TRAVEL FROM LEESBURG, VA TO INDIAOPOLIS, IN SHOULD BE 547, BUT ENDED AT 601 MILES. IM OK IF ITS JUST FEW MILES DIFFERENCES, BUT 50 MILES PER EVERY 500 MILES IS HUGE, 5% ERROR. I THINK ITS BECAUSE OF SPEEDOMETER AND IMPACT ERROR ACTUAL MILES. I WENT TO LEXUS CHANTILLY, VA TO PERFORM RECALL FOR OTHER THING, DOOR HANDLE, BUT THEY SAID, WONT LOOK AT SPEEDOMETER ISSUE, UNLESS I PAY FOR IT. THEN I CALLED LEXUS CORPORATION TO OPEN THE CASE, AND THE LEXUS CASE MANAGER WONT HONOR OR FIX MY ISSUE. THIS IS SERIOUS SAFETY ISSUE, AND SHOULD BE COVERED BY LEXUS DUE TO THEIR DEFECTIVE ISSUE. I HAVE 4 PHOTOS TO ATTACH.. CAN YOU ASSIST ME TO CONTACT LEXUS TO FIX BASED ON PHOTOS. THANK YOU... I CAN BE REACHED VIA [XXX] - [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

   NHTSA complaint 11360842
8. Filed Jul 28, 2020Failure Jan 10, 202055,000 milesLaguna Hills, CAAir bagsCrash1 injured

   A BROADSIDE COLLISION CAUSING DAMAGE TO FRONT LEFT OF THE CAR, INJURY TO THE DRIVER WITH FORCE OF THE COLLISION, AIR BAG DIDN'T DEPLOY.

   NHTSA complaint 11341947
9. Filed Jul 19, 2020Failure Apr 23, 202023,685 milesST. Louis, MOUnknown or other

   SUNROOF SPONTANEOUSLY EXPLODED. I WAS DRIVING ABOUT 45MPH ON MY WAY TO WORK DURING A RAINSTORM AROUND 6:30AM ON APRIL 23 2020, WHEN I SUDDENLY HEARD A VERY LOUD BANG. I LOOKED UP TO SEE THAT MY SUNROOF HAD BURST AND THERE WERE GLASS FRAGMENTS RAINING ON MY HEAD. I CLOSED THE VISOR TO PREVENT MORE GLASS AND PRECIPITATION FROM FALLING INTO THE VEHICLE, AND PULLED UNDER AN AWNING TO ASSESS THE DAMAGE. THE GLASS HAD BURST OUTWARD (PICTURES ATTACHED), AND THERE WERE NO DENTS OR CHIPS ON THE OUTSIDE OF THE VEHICLE INDICATING THAT IT COULD HAVE BEEN STRUCK BY SOMETHING. OTHER THAN THE SHATTERED GLASS, THERE WAS NO DEBRIS ON THE INSIDE OF THE VEHICLE. ADDITIONALLY, AT THE TIME THE GLASS BURST, MY VEHICLE WAS THE ONLY CAR ON THE ROAD WITHIN SEVERAL HUNDRED METERS, SO THIS COULD NOT HAVE RESULTED FROM ANY SORT OF ROAD DEBRIS KICKED UP BY ANOTHER VEHICLE. I SUFFERED MINOR CUTS TO MY ARMS AND HEAD, BUT DID NOT HAVE ANY MAJOR INJURIES. MY RX350 HAD FEWER THAN 24K MILES ON IT AND WAS 3 YEARS OLD, SO IT SHOULD HAVE BEEN COVERED UNDER BASIC WARRANTY. LEXUS ULTIMATELY DENIED ANY SORT OF MANUFACTURER DEFECT, AND DID NOT HONOR THE WARRANTY. I HAD THE VEHICLE REPAIRED AT A LEXUS DEALERSHIP FOR $1,465.

   NHTSA complaint 11340199
10. Filed May 22, 2020Failure Feb 6, 202050,000 milesAlexandria, VAExterior lighting, Power train

    AUTO BRIGHT HEAD LIGHT SYSTEM DEACTIVATES/REACTIVATES INDISCRIMINATELY, MOST FREQUENTLY A FEW MINUTES AFTER DEPARTING IN THE MORNING (STILL DARK). LACK OF PROPER BRIGHT LIGHT CONTROL WHILE DRIVING AT NIGHT GREATLY REDUCES VISIBILITY MAKING THIS A SAFETY ISSUE. I HAVE PROVIDED VIDEO EVIDENCE TO LEXUS DEALER DEMONSTRATING THE PROBLEM WHO CONSULTED WITH CORPORATE LEXUS; LEXUS CLAIMS THAT THEY FOUND MY VEHICLE TO BE WITHIN LEXUS SPECIFICATIONS AND HAS REFUSED TO FURTHER INVESTIGATE NOR REPAIR. INFORMATION POSTED ON THE INTERNET BY NUMEROUS LEXUS RX-350 OWNERS REPORTED THE SAME PROBLEM - ONE SUGGESTING THAT PROPER CLEANING OF THE CAMERA LENS FIXED THE PROBLEM; I PROVIDED THE EVIDENCE TO LEXUS AND LEXUS REFUSED TO ATTEMPT THIS SOLUTION. FOLLOWING IS LEXUS GUEST EXPERIENCE CENTER RESPONSE; DEAR MR.: THANK YOU FOR CONTACTING THE LEXUS GUEST EXPERIENCE CENTER. THE ENTIRE LEXUS ORGANIZATION IS DEDICATED TO PROVIDING LEXUS CUSTOMERS WITH SUPERIOR SERVICE. IN CIRCUMSTANCES THAT REQUIRE OUR ATTENTION, WE ARE INTERESTED IN ASSISTING IN THE RESOLUTION PROCESS. AS YOU REQUESTED, WE ARE RESPONDING IN WRITING. YOUR 2016 RX 350, VEHICLE IDENTIFICATION NUMBER XX, WAS INSPECTED BY LEXUS OF XX, AND FOUND TO BE WITHIN LEXUS SPECIFICATIONS. WE APOLOGIZE THE VEHICLE HAS NOT MET YOUR EXPECTATIONS. PLEASE BE ASSURED THAT LEXUS HAS DOCUMENTED YOUR DISSATISFACTION FOR PRODUCT IMPROVEMENT CONSIDERATION. SINCERELY, XX CASE MANAGER, EASTERN AREA LEXUS GUEST EXPERIENCE CENTER THIS IS MY THIRD LEXUS AND MAY BE MY LAST!

    NHTSA complaint 11325590
11. Filed Mar 25, 2020Failure Mar 15, 202025,000 milesIrvine, CAService brakes, Steering, Suspension

    THE CAR SHAKES WHEN BRAKING. STEERING WHEEL ALSO SHAKES WHEN BRAKING.

    NHTSA complaint 11319210
12. Filed Mar 20, 2020Failure Mar 22, 20175,000 milesVero Beach, FLFuel/propulsion system

    ACCELERATION FROM STOP IS BUMPY AND SOMETIMES CUTS OUT WHILE TURNING ON A CITY STREET.

    NHTSA complaint 11318810
13. Filed Mar 5, 2020Failure Mar 5, 202033,000 milesFuquay Varina, MDFuel/propulsion system

    I HAVE ALMOST BEEN T-BONED FOUR TIMES IN 2 MONTHS SINCE I BOUGHT THIS VEHICLE DUE TO IT RANDOMLY STALLING BRIEFLY WHILE TURNING. OCCASIONALLY I LOSE POWER WHILE GOING UPHILL, AND I HAVE HAD SEVERAL INSTANCES OF MY VEHICLE 'JUMPING' OR SURGING. IT HAPPENS WHILE I AM DRIVING, BUT THE MAJORITY IF THE TIME I HAVE NOTICED IT, IT HAPPENS WHEN I AM TURNING OR ACCELERATING. I HAVE NOT HAD ANY LIGHTS ON THE DASHBOARD COME ON, BUT I HAVE HAS THIS ISSUE SINCE DAY ONE OF BUYING THE VEHICLE AND WHEN I SAW THE RECALL THAT WAS EXPANDED TODAY ON TOYOTA AND LEXUS VEHICLES FOR A FAULTY FUEL PUMP, I STARTED READING ABOUT IT AND IT SOUNDS LIKE EXACTLY WHAT MY ISSUE IS. THE RECALL COVERS 2017-2019 AND MY CAR IS A 2016, BUT I BELIEVE IT SHOULD BE INCLUDED AS WELL.

    NHTSA complaint 11316239
14. Filed Feb 17, 2020Failure Feb 5, 202055,650 milesHouston, TXUnknown or other

    WHILE I WAS DRIVING ON THE HIGHWAY AROUND 3:30 PM CST, MY VEHICLE SUNROOF JUST EXPLODED AND THE GLASS SHATTERED. THERE WERE NO VEHICLES IN THE FRONT FOR AT LEAST 150 METERS.I WAS ON MY WAY TO THE AIRPORT. THE WIND NOISE WAS LOUD AND ALSO I HAD BOOKED THE PARKING OUTSIDE (NON-COVERED) SO I HAD TO GO BACK HOME AND TAKE MY WIFE'S CAR. IN THIS PROCESS, I ALMOST MISSED THE FLIGHT. AS PER THE WEATHER REPORT IT WAS GOING TO RAIN THE NEXT 3 DAYS SO I KNEW I COULDN'T PARK THE CAR OUTSIDE WITH THE BROKEN SUNROOF WHICH WOULD CAUSE FURTHER DAMAGE. FORTUNATELY, THE SUNROOF WAS CLOSED SO WHEN THE GLASS SHATTERED IT DIDN'T COME INSIDE AND DIDN'T HURT ME. I AM NOT SURE WHAT WOULD HAVE HAPPENED IF IT WAS OPEN?

    NHTSA complaint 11309736
15. Filed Dec 3, 2019Failure Nov 15, 2019Milton, MAElectrical system, Unknown or other

    AFTER REPLACING BATTERY, THE GPS, AUDIO SYSTEM, HEAT CONTROLS, (ENTIRE DISPLAY IS BLANK) THE DEALER SAID THEY DON'T KNOW WHAT HAPPENED. THERE ARE NUMEROUS IDENTICAL COMPLAINTS ON-LINE HAVING THE SAME ISSUE..

    NHTSA complaint 11286702
16. Filed Dec 2, 2019Failure Nov 1, 201951,000 milesDistrict Heights, MDVisibility/wiper

    PASSENGER WIPER WAS MAKING A LOUD KNOCKING SOUND AND HITTING THE HOOD. LEARNED THAT THE ARM WAS BENT, CAUSING THE WIPER TO HIT THE INTERIOR OF THE HOOD AND HAS CAUSED PAINT TO RUB OFF ON THE HOOD.

    NHTSA complaint 11286508
17. Filed Sep 23, 2019Failure Jul 16, 201915,000 milesLOS Angeles, CAAir bagsCrash1 injured

    TL* THE CONTACT OWNED A 2016 LEXUS RX350. WHILE ACCELERATING FROM A STOP SIGN AT APPROXIMATELY 10 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS TRANSPORTED TO THE EMERGENCY ROOM WHERE A CAT SCAN WAS COMPLETED, WHICH SHOWED A LARGE HEMATOMA ON THE CONTACT'S HEAD. THE CONTACT ALSO MENTIONED THAT HE TOOK BLOOD THINNER MEDICATION AND LATER HIS ENTIRE FACE TURNED BLACK AND BLUE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP WHERE IT WAS DIAGNOSED AS A TOTAL LOSS BY THE INSURANCE COMPANY. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THROUGH RESEARCH, THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 18V085000 (AIR BAGS); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. *TT *AS

    NHTSA complaint 11257368
18. Filed Jun 30, 2019Failure Jun 30, 201947,000 milesVentura, CAUnknown or other

    WHEN I TRY TO START AT THE BEGINNING OF THE DAY, I STEP ON AND BREAK AND PRESS THE IGNITION BUTTON, THE CAR WON'T START AND WOULD GIVE ME A LOW BREAK POWER LIGHT MESSAGE. IT WILL EVENTUALLY START AFTER ABOUT 5 OR 6 TRIES. I ONLY HAD THE CAR SINCE NOVEMBER 2018 AND IT ALREADY HAPPENED TO ME LIKE 8 TIMES.

    NHTSA complaint 11228543
19. Filed Feb 26, 2019Failure Feb 25, 201915,000 milesBrooklyn, NYService brakes

    WE TOOK A CAR FOR LEASE FROM LEXUS. THE FIRST WEEK, WE REALIZED THE BRAKES WEREN'T WORKING WELL. WE TOOK THE CAR TO THE SHOP AND THEY SAID NOTHING WAS WRONG. THEN, A COUPLE OF MONTHS LATER IT HAPPENED AGAIN AND THEY SAID THE SAME THING. LAST WEEK, AFTER 2 YEARS, I WAS DRIVING AND SO WAS MY DAUGHTER ( TWO DIFFERENT TIMES ) AND WE COULDN'T BREAK THE CAR. THE CAR DROVE RIGHT PAST THE INTERSECTION ON A RED LIGHT. THANK GOD THERE WAS NO PEDESTRIANS OR VEHICLES AT THAT SECOND. WE BROUGHT IT TO ALEXUS AND THEY TESTED THE BRAKES AND SAW A PROBLEM WITH THE BRAKES. THE PRESSURE WAS LOW AND THE METAL WAS SCRAPING. THEY ASKED FOR A LARGE SUM AND SAID WE NEVER COMPLAINED BEFORE.

    NHTSA complaint 11182678
20. Filed Nov 26, 2018Failure Nov 1, 201822,000 milesChula Vista, CAUnknown or other

    POOR BRAKING, DANGEROUSLY AT TIMES. ALSO HAS TO HOLD GAS NOZZLE ALMOST ALL THE TIME WHILE FILLING UP OR THE GAS WILL SHUT OFF EVEN THE TANK IS NOT FULL

    NHTSA complaint 11154099