2018 Lexus RX350

18 complaints on file, page 1 of 1.

1. Filed Apr 23, 2021Failure Jul 24, 2018100 milesKeller, TXFuel/propulsion system, Power train, Vehicle speed control

   WHEN STEPPING ON THE GAS PETAL ONE OF THREE THINGS HAPPEN. 1. NORMAL ACCELERATION WHICH YOU EXPECT AFTER 60 YEARS OF DRIVING AND WHICH WE OBTAIN FROM A 2014 LEXUS RX350 THAT WE OWN. 2. HESITATION OF BETWEEN 1 AND 5 SECONDS BEFORE ACCELERATION BEGINS. 3 EXCESSIVE ACCELERATION ( SURG OF ACCELERATION MUCH MORE THAN EXPECTED). THIS EXCESS ACCELERATION MAY HAPPEN AFTER THE HESITATION OR THERE COULD BE "NORMAL" ACCELERATION AFTER THE HESITATION AND HAPPENS WHEN ACCELERATING AFTER BEING STOPPED.. THE HESITATION AND EXCESS ACCELERATION CAN BE FROM A STOPPED POSITION IE STOP SIGN OR TRAFFIC LIGHT OR WHILE MOVING AND NORMAL SPEEDS. THERE SEEMS TO BE A CONSISTENT HESITATION AT THE 60 TO 65 MPH WHEN ATTEMPTING TO ACCELERATE ON HIGHWAY. AT 70 MPH EVERYTHING SEEMS TO WORK AS EXPECTED. THE SURGING AND HESITATING SEEMS TO BE AT LOWER SPEEDS AND AND WHEN MAKING TURNS IN CITY STREETS AND MOVING UP OR DOWN HILLS AND IN PARKING LOTS WHEN MOVING OUT OF PARKING SPACES, BUT IT HAPPENS AT ALL SPEEDS UP TO 65 MPH. THE CARS HAS ACCELERATED WITH OUT DEPRESSING THE ACCELERATOR - THIS COULD HAVE BEEN A DELAYED ACCELERATION AFTER PRESSING THE ACCELERATOR A HALF BLOCK BEFORE. THIS HAPPENED WITH A LEXUS REPRESENTATIVE WAS IN THE CAR WITH ME - I WAS DRIVING SO HE COULD NOT TELL IF THAT ACTUALLY HAPPENED OR IF I ACCELERATED. STARTING IN EARLY 2019 WE HAVE TOLD LEXUS WHEN THE CAR WAS SERVICED( TWICE YEARLY THAT THE CAR BEHAVED IN THIS MANNER. EACH TIME THAT HAVE TOLD US THEY DID NOT RE-CREATE THE DESCRIBED BEHAVIOR AND THE CAR WAS PERFORMING AS DESIGNED.

   NHTSA complaint 11413511
2. Filed Dec 2, 2020Failure Nov 27, 202012,000 milesWest Hollywood, CAEngine, Fuel/propulsion system, Power train

   I TRIED ACCELERATING ON THE HIGHWAY (PCH IN SANTA MONICA, CA) WHILE TRAVELING FORWARD AT ABOUT 45-50 MPH, BUT THE VEHICLE HESITATED. THIS IS THE FORTH TIME THERE HAS BEEN A HESITATION IN ACCELERATION SINCE OWNING THE CAR, BUT THIS TIME THERE WAS A MESSAGE ON MY DASH. THE MESSAGE STATED THAT THERE WAS "AN OBSTRUCTION WITH THE PEDAL AND ACCELERATION WAS RETARDED." I LATER LOOKED DOWN AT THE PEDALS FELT AROUND THE THEM, BUT FOUND NOTHING OBSTRUCTING. AT THE TIME, THE VEHICLE HAD LESS THAN A QUARTER TANK OF GAS BUT NOT LOW ENOUGH FOR THE LOW FUEL WARNING TO COME ON. AFTER DRIVING ABOUT 15 MORE MILES - THE LOW FUEL WARNING CAME ON. I HAVE ALWAYS PUT PREMIUM FUEL IN THE VEHICLE AND MY WIFE DOESN'T PUT GAS IN THE VEHICLE. A RECALL WAS RECENTLY PERFORMED PERTAINING TO THE FUEL PUMP AT THE DEALER - PERTAINING TO LOW

   NHTSA complaint 11377504
3. Filed Nov 6, 2020Failure Sep 13, 202020,000 milesReston, VAService brakesCrash1 injured

   WHILE TRAVELING NORTH ON INTERSTATE 95 IN THE MIDDLE LANE AT APPROXIMATELY 60MPH AFTER SWITCHING INTO LEFT LANE SAW BRAKE LIGHTS AHEAD AND STEPPED ON BRAKE PEDAL. HEARD SLIGHT POP SOUND, BRAKE PEDAL WENT IMMEDIATELY TO THE FLOOR. CAR DID NOT STOP OR SLOW DOWN. SWERVED TO LEFT TO AVOID DIRECTLY HITTING CAR IN FRONT OF ME BUT HIT JERSEY WALL AND THE CAR. MY CAR KEPT GOING ANOTHER COUPLE HUNDRED YARDS BEFORE IT FINALLY STOPPED. CAR WAS TOTALED.WITHOUT FUNCTIONING BRAKES ADAPTIVE CRUISE CONTROL OR FORWARD COLLISION BRAKING WERE USELESS.

   NHTSA complaint 11373532
4. Filed Oct 26, 2020Failure Oct 26, 202014,460 milesSaint Johns, FLUnknown or other

   BRIDGESTONE TIRES, TX8A EC1, SIZE P235/55R20, ARE 2 YEARS OLD WITH JUST OVER 14000 MILES, AND ALL TIRE THREAD IS GONE. LOCAL TIRE STORE TELLS ME THAT THEY MUST BE REPLACED AND HE SUSPECTS MANUFACTURING DEFECTS. TIRES WERE ROTATED BY LEXUS AT 5000 MILES AND 10000 MILES.

   NHTSA complaint 11366406
5. Filed Oct 3, 2020Failure Sep 28, 2020Cincinnati, OHVisibility/wiper

   MY WIFE WAS DRIVING DOWN I-75 ON A VERY RAINY DOWNPOUR. SHE TURNED ON THE WIPERS AND THE PASSENGER SIDE WIPERS DID NOT WORK. SHE ARRIVED HOME AND TOOK THE CAR THE NEXT DAY TO A LEXUS DEALERSHIP. THE BOLTS WERE LOOSE. THERE SHOULD BE A FAIL SAFE TO PREVENT THIS FROM HAPPENING. OF ALL THE CARS WE HAVE OWNED..........THIS HAS NEVER HAPPENED BEFORE.(INCLUDING A 2007 LEXUS WE ALSO DRIVE).

   NHTSA complaint 11362565
6. Filed Jul 17, 2020Failure Jul 17, 2020N LAS Vegas, NVFuel/propulsion system, Unknown or other

   DEAR CUSTOMERE SERVICES, I GOT A NOTICE FOR RECALL FUEL PUMP MAY FAIL 1- I MAKE AN APPOINT WITH LEXUS OF LAS VEGAS FOR A RECALL ON MAY 06, 2020 LATER ON THE LEXUS OF LAS VEGAS CANCELED MY AN APPOINTMENT DUE TO THE PART WAS NOT AVAILABLE ' 2- I MAKE ANOTHER APPOINTMENT TO BRING MY CAR FOR A RECALL WITH THE SAME ISSUE AFTER 1 DAY THEY SEND ME AN EMAIL TO CANCELED MY SERVICES DUE TO THE PART IF THE PART NOT AVAILABLE OR LEXUS NEED TO RECALL FOR SAFETY IF THE VEHICHE STALL OCCUR WHILE DRIVING, THIS COULD INCREASE THE RISK OF CRASH LEXUS DO NOT NEED TO SEND THE RECALL NOTICE TO THE CONSUMER AND LATER THE LEXUS DEALER CANCEL THE SERVICES DUE TO THA PART NOT AVAILABLE

   NHTSA complaint 11340025
7. Filed Jun 24, 2020Failure Jan 13, 202010,000 milesPocatello, IDFuel/propulsion system

   CAR HAS LOW PRESSURE FUEL PUMP THAT IF IT FAILS MAY RESULT IN CAR NOT RUNNING, WHICH COULD BE VERY DANGEROUS SHOULD IT HAPPEN WHILE ON FREEWAY. A RECALL WAS ISSUED IN JANUARY BY LEXUS, AND NOW AT THE END OF JUNE, THERE IS STILL NO FIX FOR THE PROBLEM. *TR

   NHTSA complaint 11330539
8. Filed Jun 11, 2020Failure May 1, 2020Atlanta, GAFuel system, Gasoline

   TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. NALLY LEXUS LOCATED AT 2750 COBB PKWY SE, SMYRNA, GA 30080 AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

   NHTSA complaint 11328356
9. Filed May 24, 2020Failure May 24, 2020Woodland Park, NJFuel/propulsion system

   NOTHING YET; THIS IS A PRECAUTIONARY COMPLAINT TO BE NOTIFIED ASAP WHEN REPLACEMENT IS AVAILABLE

   NHTSA complaint 11325725
10. Filed May 22, 2020Failure May 1, 202021,500 milesEncino, CAEngine, Fuel system, Gasoline

    TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED KEYES LEXUS (5905 VAN NUYS BLVD, VAN NUYS, CA 91401, (818) 538-2990) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE NEEDED TO START THE VEHICLE ON SEVERAL OCCASIONS. ADDITIONALLY, THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE FAILURE WAS INTERMITTENT. THE CONTACT ALSO STATED THAT WHILE DRIVING UPHILL THERE WAS RATTLING SOUND COMING FROM THE REAR OF THE VEHICLE. THE APPROXIMATE FAILURE WAS 21,500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    NHTSA complaint 11325557
11. Filed Apr 16, 2020Failure Apr 15, 20209,825 milesHouston, TXService brakes, Body, Vehicle speed controlCrash

    ON APRIL 15 2020, WAS ENTERING A PARKING SPACE IN FRONT OF A SPROUTS SUPERMARKET AT 12500 WESTHEIMER RD., HOUSTON, TEXAS 77077. THE LEXUS RX350 (2018) FAILED TO STOP AND CRASHED INTO A LARGE BUILDING SUPPORT COLUMN WHICH DID SERIOUS DAMAGE TO THE LEXUS AND TO THE COLUMN. THIS IS AN EXPENSIVE CAR AND CAME EQUIPPED WITH THE EMERGENCY CRASH SYSTEM. THIS FEATURE DID NOT WORK TO STOP THE CAR FROM HITTING THE BUILDING. IN THE PAST IT HAS STOPPED THE CAR BUT ONLY MOST OFTEN IT DOES NOT WORK...NO ONE WAS INJURED NOR WERE ANY PEOPLE ON THE PARKING AREA AFFECTED. *TR

    NHTSA complaint 11321297
12. Filed Mar 26, 2020Failure Mar 25, 2020Hilton Head, SCFuel/propulsion system

    TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER HILTON HEAD LEXUS LOCATED AT (540 NEW RIVER PKWY, HARDEEVILLE, SC 29927), AND MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    NHTSA complaint 11319304
13. Filed Jan 31, 2020Failure Jan 27, 2020Pembroke Pines, FLVisibility/wiper

    TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE VIN WAS NOT PROVIDED. THE CONTACT STATED THAT WHILE DRIVING ABOUT 75 MPH, THE REAR DRIVER'S AND REAR PASSENGER'S WINDOWS EXPLODED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO THE LEXUS OF PEMBROKE PINES DEALER, LOCATED AT 16150 PINES BLVD, PEMBROKE PINES, FL 33027, WHERE IT WAS STATED THAT THE FAILURE WAS DUE TO AN IMPACT. THE CONTACT STATED THAT THE FLORIDA STATE PATROL FILED A REPORT WHICH STATED THAT THERE WAS NO IMPACT. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE AND STATED THAT AN INVESTIGATION WOULD BE OPENED AND SHOULD BE COMPLETED WITHIN FOUR TO SIX WEEKS. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. CONSUMER WOULD LIKE TO BE RELEASED FROM LEASE OBLIGATIONS.*JB

    NHTSA complaint 11306298
14. Filed Dec 2, 2019Failure Jun 23, 201920,000 milesHellertown, PAAir bags, Service brakes, Unknown or otherCrash1 injured

    I GOT INTO ACCIDENT AND NO AIRBAG DEPLOYED EVEN AT HIGH IMPACT AND OTHE OTHE VEHICLE FLIPPED OVER.

    NHTSA complaint 11286397
15. Filed Nov 20, 2019Failure Jul 1, 201915,000 milesTustin, CAHeadlights

    TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE CONTACT STATED THAT THE HEADLIGHTS PROJECTED APPROXIMATELY 75 FEET AHEAD OF THE VEHICLE, WHICH MADE IT DIFFICULT FOR THE DRIVER TO SEE ANYTHING CLOSE UP. THE VEHICLE WAS TAKEN TO NEWPORT LEXUS (949-482-6122, LOCATED AT 3901 MACARTHUR BLVD, NEWPORT BEACH, CA 92660) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER SENT A REPRESENTATIVE TO INSPECT THE VEHICLE WHO STATED THAT THE MATTER WOULD BE RESEARCHED. THE CONTACT WAS NOT CALLED BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.

    NHTSA complaint 11281377
16. Filed Apr 2, 2019Failure Jan 25, 20193,671 milesElkhart, INUnknown or other

    I WAS TRAVELING ON A 4 LANE DIVIDED HIGHWAY AT 60MPH. WEATHER CONDITION WAS SUNNY AND 10DEG. SUDDENLY I HEARD A LOUD CRACKING NOISE THAT WAS STARTLING. FORTUNATELY THERE WERE NO OTHER CARS AROUND AND THE INTERIOR SHADE WAS CLOSED. I ARRIVED AT MY DESTINATION TO FIND THE SUNRROOF HAD SHATTERED AND THERE WAS GLASS SHARDS ON THE INTERIOR SHADE. I HAVE ONLY HAD THIS CAR 5 MO., AM THE ONLY DRIVER. THE CAR IS PARKED IN THE GARAGE OVERNIGHT AND I HAVE NEVER OPENED THE SUNROOF OR THE INTERIOR SHADE. I RETURNED THE CAR WITHIN TWO HOURS OF THE EVENT FOR REPAIR ASSUMING IT WAS A DEFECTIVE SUNROOF. I'VE BEEN TOLD THAT IT IS NOT UNDER WARRANTY AND THAT IT WILL COST $960 PLUS TAX TO FIX. SINCE MY INSURANCE DEDUCTIBLE IS $1000, THIS IS AN OUT OF POCKET EXPENSE! I HAVE REPORTED THE EVENT TO THE LEXUS GUEST EXPERIENCE CENTER AND THE REP SAID THAT THEY WILL REVIEW BUT THERE IS NO PROMISE OF REIMBURSEMENT. I AM ALSO REPORTING THIS TO CONSUMER REPORTS. SINCE EXPLODING SUNROOFS HAVE BEEN A PROBLEM FOR YEARS WITH DIFFERENT MAKES AND MODELS, I FEEL IT IS IMPERATIVE THE NHTSA DO MORE TO REGULATE THE MANUFACTURERS.

    NHTSA complaint 11194010
17. Filed Nov 18, 2018Failure May 1, 2018Farragut, TNPower train

    1.CONSTANT JERKING SENSATION OCCURS BEFORE VEHICLE SHIFTS INTO LOWER GEARS WHILE AT RELATIVELY LOW SPEEDS AND THROTTLE SETTINGS (25-45 MPH, STOP AND GO CITY DRIVING, MAINTAINING SPEED). 2.WHEN MINIMAL INCREASE IN POWER IS NEEDED OR A MILD GRADE IS ENCOUNTERED, ADDITIONAL THROTTLE PRESSURE SEEMS ONLY TO RESULT IN LOSS OF POWER UNTIL THE TRANSMISSIONS SHIFTS INTO SOME LOWER GEAR. THE VEHICLE THEN ACCELERATES TOO RAPIDLY, FOLLOWED BY THE NEED TO REDUCE THROTTLE PRESSURE ' OR APPLY BRAKES - WHICH IN TURN CAUSES THE TRANSMISSION TO SHIFT BACK TO A HIGHER GEAR. THE SEQUENCE THEN REPEATS ITSELF. 3.NOTE: POOR DRIVABILITY ISSUES ARE REDUCED WHEN THE ENGINE IS COLD. ALSO KEEPING RPM ABOVE 2000 HELPS. 4.DEPENDING ON DRIVING CONDITIONS, THE VEHICLE WILL ACCELERATE WELL WHILE SHIFTING UP THROUGH THE GEARS BUT SEEMS TO LOOSE POWER AS RPM DROPS, FORCING A DOWNSHIFT OR INCREASED THROTTLE POSITION. 5.WHEN UNDER SLIGHT ENGINE LOAD, THE SUSPENSION SEEMS TO AMPLIFY ROAD BUMPS, TO THE EXTENT OF FINDING BUMPS WHERE THERE ARE NONE. THIS CONDITION IS REDUCED WHILE AT IDLE THROTTLE SETTINGS AND COASTING. 6.A RECENT DRIVE THROUGH THE MOUNTAINS PROMPTED ME TO RESORT TO MANUALLY SHIFTING THE TRANSMISSION TO IMPROVE DRIVABILITY BECAUSE OF HILLS AND CURVES. 7.I FREQUENTLY RESORT TO DRIVING IN S4 EXCEPT FOR INTERSTATE DRIVING SO AS TO KEEP RPM ABOVE 2000 TO IMPROVE DRIVABILITY. 8.FREQUENTLY THE ENGINE FEELS TO BE MISSING, RESULTING IN VIBRATION THROUGH STEERING WHEEL AND ACCELERATOR PEDAL. 9.ON FOUR OCCASIONS SINCE OWNERSHIP THE RX HAS SUDDENLY AND EXPECTANTLY ACCELERATED FOR UNKNOWN REASONS, FORCING EMERGENCY BREAKING. THIS IS AN EXTREME SAFETY ISSUE. 10.WHEN USING CRUISE CONTROL (~65 MPH) AND IF THE SET SPEED IS REDUCED A COUPLE OF MPH, THE RPM JUMPS TO 6,000. 11.TRANSMISSION SLOW TO CHOOSE A GEAR WHEN ACCELERATING INTO TRAFFIC.

    NHTSA complaint 11152280
18. Filed Nov 8, 2018Failure Jul 7, 20185,000 milesAvon, INEngine, Power train, Vehicle speed control

    HESITATION UPON ACCELERATION. THE ENGINE DOES NOT RESPOND IN A LINEAR MANNER WHEN PRESSING THE GAS PEDAL.

    NHTSA complaint 11150133