Complaints over time
Complaints about the 2020 Lexus RX350 peaked in 2021, with 3 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 Lexus RX350
SUV, gasoline, 4x2, built in Japan. Owner complaints on file from Oct 8, 2020 to May 22, 2023.
Recall campaigns covering this model year11.53M vehicles or units across those campaigns
Owner complaints7Below the median 2020 suv
Severity index0.02020 suvs average 5.6
First 24 months5Complaints in its first two years
Components
86% of complaints about the 2020 Lexus RX350 name fuel system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2020 Lexus RX350
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-682 | Nov 4, 2020 | Low-pressure fuel pump inside the fuel tank may fail | Fuel system | 1,525,742 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 Lexus RX350
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
7 complaints on file, page 1 of 1.
- Filed May 22, 2023Failure Apr 24, 202311,500 milesThousand Oaks, CAFuel system, Gasoline
The contact owns a 2020 Lexus RX350. The contact stated while driving approximately 25 MPH and ascending a slight grade, the vehicle began to shake. The contact stated that she stopped depressing the accelerator pedal and the shaking stopped. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. The contact received a letter from the manufacturer regarding a fuel seepage failure from the high/low pressure fuel pump. The contact stated that the letter informed the contact that the manufacturer would replace the fuel pump due to a failure within the next 10 years. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and found that there was a recall for the fuel pump under NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline) however, the VIN was not included. The failure mileage was approximately 11,500.
NHTSA complaint 11523335 - Filed Sep 2, 2022Failure Oct 2, 202014,000 milesLakeland, FLFuel system, Gasoline
The contact owns a 2020 Lexus RX350. The contact stated while driving approximately 55 MPH, there was an abnormal sound coming from the engine. The contact stated that the vehicle felt as if it was losing motive power and stalling. The contact depressed the accelerator however, the vehicle failed to respond as needed. The contact stated that there was no warning light illuminated. The contact stated that after driving for less than a mile, the vehicle started operating normally. The contact stated that the engine failure had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the contact needed to use Premium gasoline and not regular. The contact stated that he made the switch however, the failure persisted. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline). The manufacturer had not been informed of the failure. The failure mileage was approximately 14,000.
NHTSA complaint 11482566 - Filed Mar 16, 2021Failure Mar 16, 2021Millstone Township, NJFuel system, Gasoline
TL* THE CONTACT OWNS A 2020 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT RAY CATENA LEXUS OF MONMOUTH LOCATED AT 2135 NJ-35, OAKHURST, NJ 07755, (732)493-5000, HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint 11403308 - Filed Mar 1, 2021Failure Mar 1, 2021Spring Branch, TXFuel/propulsion system
I RECEIVED A SAFETY RECALL FROM LEXUS SOMETIME LAST YEAR, ALTHOUGH I DON'T KNOW EXACTLY WHEN. THERE IS NO DATE ON ANY OF THE INFORMATION THAT WAS SENT TO ME, BUT I BELIEVE IT WAS SOMETIME LAST SUMMER. NOTHING HAS HAPPENED TO MY CAR, YET, BUT I DON'T BELIEVE A "SAFETY" RECALL NOTICE SHOULD TAKE MONTHS AND MONTHS TO BE FIXED. WHEN I GOT THE NOTICE, I CALLED MY LEXUS DEALERSHIP AND ASKED WHEN I COULD EXPECT MY CAR TO BE FIXED AND THEY SAID THEY DID NOT KNOW WHEN THEY WOULD GET THE PART AND WOULD LET ME KNOW. I HAVE NEVER HEARD FROM THEM. THIS RECALL IS FOR A LOW PRESSURE FUEL PUMP WHICH COULD CAUSE THE VEHICLE TO STALL WHILE DRIVING. TO CONFIRM, SO FAR NOTHING HAS HAPPENED TO MY CAR. NHTSA NO. 20V-682 I AM PUTTING TODAY'S DATE IN THE AREA OF "WHEN DID THIS HAPPEN".
NHTSA complaint 11398514 - Filed Jan 4, 2021Failure Dec 1, 2020Irvine, CAFuel system, Gasoline
TL* THE CONTACT OWNS A 2020 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. TUSTIN LEXUS (45 AUTO CENTER DR, TUSTIN, CA 92782, (714) 544-4800) WAS CONTACTED BY PHONE HOWEVER, THE CONTACT WAS UNABLE TO REACH A REPRESENTATIVE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
NHTSA complaint 11386496 - Filed Dec 14, 2020Failure Nov 30, 201932 milesHenderson, NVFuel/propulsion system, Unknown or other
LOW-PRESSURE FUEL PUMP WHICH MAY STOP OPERATING.
NHTSA complaint 11383348 - Filed Oct 8, 2020Failure Oct 7, 20202,450 milesSanta ANA, CAElectrical system, Engine
CAR SHUTS OFF WHILE DRIVING
NHTSA complaint 11363475
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
87 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- Bulletin May 15, 2023 · Service Bulletin/Repair Instructions
SPOC: Effective immediately, Lexus is issuing a stop sale on part numbers 85212-YZZ2L-LX & 85212-YZZ2M-LX, which may have a quality concern relating to a missing kit component (mispack). Lexus is requesting the return of ALL Dealer inventory of these parts … - LSB004319 Feb 14, 2023 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE February 14, 2023: This bulletin is now obsolete. Please see L-SB-0007-23 - LSB000723 Feb 14, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2020 ? 2022 model year vehicles equipped with 17CY+ Panasonic Audio (versions less than 1226) and Navigation (versions less than 1225 or 1245 with 20 Teammate) may exhibit one or more of the following conditions: ?Navigation reset while entering a… - 23LE01 Feb 9, 2023 · Service Bulletin/Repair Instructions
DL: On December 20, 2022, a settlement of claims for certain low pressure fuel pumps was approved by the federal court. The settlement includes Lexus?s agreement to provide a Customer Support Program for certain 2013-2020 model year (MY) vehicles originally… - LSB000523 Feb 9, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2013 ? 2020 model year Lexus vehicles may exhibit a hard start and/or MIL ON condition with one or more of the following Diagnostic Trouble Codes (DTCs): ?DTC P0171 and/or P0174 (System Too Lean Bank 1/Bank 2) ?DTC P0087 Fuel Rail / System Pre… - LSB000323 Feb 2, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2016 ? 2022 model year RX 350 vehicles may exhibit a droning noise from the exhaust system at takeoff or under light acceleration. Countermeasure parts are available to reduce the droning noise. Follow the Repair Procedure in this bulletin to addr… - L-SB-0057-22 Dec 7, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2018 ? 2022 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to del… - L-SB-0003-19 Rev Sep 15, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2018 ? 2019 model year LS 500 and LS 500h and 2019 ? 2022 model year RX 350 and RX 450h vehicles may exhibit a condition where the rear combination lamp front corner on the right and/or left-hand side expands and contacts the body. This condition … - LSB001422 Jun 24, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2019 ? 2022 model year RX 350 and 2018 ? 2022 model year RX 450h vehicles may exhibit a rattle noise from the sliding roof assembly when it is in the tilted open position while driving over a bumpy road. Follow the Repair Procedure in this bulle… - LSB002121Rev1 Jun 20, 2022 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin provides a procedure to properly perform the Techstream ?Control the Injection Mode? active test in some 2016 ? 2022 model year Lexus vehicles equipped with an FKS engine - L-SB-0033-22 Aug 1, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2017 ? 2022 model year RX 350 and RX 450h vehicles may exhibit water leaking from the moon roof when going through a high-pressure rinse cycle car wash. In most cases, a small amount of water is either missing or bouncing off the rain gutter and d… - LSB001422 Jun 24, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2019 ? 2022 model year RX 350 and 2018 ? 2022 model year RX 450h vehicles may exhibit a rattle noise from the sliding roof assembly when it is in the tilted open position while driving over a bumpy road. Follow the Repair Procedure in this bulle… - LSB002121Rev1 Jun 20, 2022 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin provides a procedure to properly perform the Techstream ?Control the Injection Mode? active test in some 2016 ? 2022 model year Lexus vehicles equipped with an FKS engine - LTT031622 May 13, 2022 · Service Bulletin/Repair Instructions
TT: To improve guest support of telematics connected services features, additional resources have been provided in the Service Lane - Knowledge Center. - L-TT-0302-21 Rev Jul 15, 2022 · Service Bulletin/Repair Instructions
TT: Some 2019-2022 model year RX350/L AWD equipped vehicles may have had the LX 75W-85 GL-5 gear oil used during assembly. ?The difference between the LT and LX type gear oil is only relevant to models equipped with Limited Slip type (Dynamic Torque Vecto… - Safety Recall 22 Apr 13, 2022 · Service Bulletin/Repair Instructions
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022 - LTT029721 Mar 24, 2022 · Service Bulletin/Repair Instructions
TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns. - LTT031322 Mar 21, 2022 · Service Bulletin/Repair Instructions
TT: Some 17-22MY RX350 vehicles with engine serial numbers that start with F or G, may experience an engine oil leak condition from the No.2 Oil pan. This issue is currently under investigation. Please take detailed pictures of the location of the oil pan l… - L-TT-0313-22 Mar 8, 2022 · Service Bulletin/Repair Instructions
TT: Some 2017-2022 RX350 vehicles may experience an engine oil leak condition from the No.2 Oil pan. This issue is currently under investigation. Please take detailed pictures of the location of the oil pan leak condition before repair. - L-TT-0297-21 Rev Mar 3, 2022 · Service Bulletin/Repair Instructions
TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns - L-SB-0004-22 Feb 24, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this servi… - L-SB-0025-21 Rev Feb 9, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2020 ? 2022 model year Lexus vehicles equipped with Pioneer Audio (version 1804) or earlier may exhibit one or more of the following conditions: ?Abnormal Bluetooth® Audio Mode transition. ?Difficult radio tune knob operation when selecting au… - L-SB-0002-22 Jan 28, 2022 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring … - L-TT-0279-20 Rev Jan 20, 2022 · Service Bulletin/Repair Instructions
TT: Some guests may experience the inability to activate the Lexus Enform Remote app or the Lexus Enform Remote becoming inoperative when attempting to send commands to the vehicle. To simplify the diagnosis of this system and prevent the unnecessary replac… - Lexus PRO19-02 - Jan 12, 2022 · Service Bulletin/Repair Instructions
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests i… - L-TT-0271-19 Rev Oct 15, 2021 · Service Bulletin/Repair Instructions
TT: To assist with the early detection and early resolution of audio related concerns, it may be requested as part of the remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to retrieve the dat… - L-SB-0046-18 Rev Sep 14, 2021 · Service Bulletin/Repair Instructions
TSB: Some 2016 ? 2022 model year RX 350 and 2018 ? 2022 model year RX 350L vehicles may exhibit a knocking noise from the fuel tank area at idle, vehicle stationary, with a full tank of gasoline. Follow the Repair Procedure in this bulletin to address this … - L-TT-0303-21 Sep 3, 2021 · Service Bulletin/Repair Instructions
TT: When used in conjunction with the Repair Manual, these Blind Spot Monitor, Forward Recognition Camera, and Front Millimeter Wave Radar tips leverage SSTs and readily available tools to support target placement in varying shop environments. - L-SB-0043-19 Rev Sep 3, 2021 · Service Bulletin/Repair Instructions
TSB: Some 2020 ? 2021 model year vehicles equipped with 17CY+ Panasonic Navigation (version 1150) or earlier and Audio (version 1163) or earlier may exhibit one or more of the following conditions: ?Poor map screen touch operation. ?Navigation system reset.… - L-SB-0024-21 Jul 26, 2021 · Service Bulletin/Repair Instructions
TSB: Some 2007 ? 2022 model year Lexus vehicles in particular geographic areas may exhibit a condition where the HVAC evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX® Tip) is available to help mini… - L-SB-0021-21 Jul 20, 2021 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin provides a procedure to properly perform the Techstream ?Control the Injection Mode? active test in some 2016 ? 2021 model year Lexus vehicles equipped with an FKS engine. - L-TT-0301-21 Rev Jul 6, 2021 · Service Bulletin/Repair Instructions
TT: Some 2015-2021 model year vehicles equipped with Dynamic Torque Control AWD system may experience a ?Noise? or ?Abnormal Operation? condition from the rear differential front coupling. In some cases, even an ?AWD System Message? with or without a DTC … - L-TT-0302-21 Jul 26, 2021 · Service Bulletin/Repair Instructions
TT: Some 2019-2022 model year RX350/L AWD equipped vehicles may have had the LX 75W-85 GL-5 gear oil used during assembly. ?The difference between the LT and LX type gear oil is only relevant to models equipped with Limited Slip type (Dynamic Torque Vecto… - Lexus PRO21-UFRM May 24, 2021 · Service Bulletin/Repair Instructions
POL: UPDATES TO THE 2014-2021 LEXUS UNIVERSAL FLAT RATE MANUAL - L-SB-0008-21 Rev May 20, 2021 · Service Bulletin/Repair Instructions
TSB: Some 2018 ? 2021 model year RX 350 vehicles may exhibit a MIL ON condition with one or more of the following companion cylinder misfire Diagnostic Trouble Code (DTC) combinations: ?P030100 and P030400 (Cylinders 1 and 4 Misfires Detected). ?P030200… - Lexus Safety Re Mar 31, 2021 · Service Bulletin/Repair Instructions
Lexus Safety Recall and Service Campaign - Technician Certification Requirements - L-SB-0042-20 Rev Mar 29, 2021 · Service Bulletin/Repair Instructions
TSB: Some 2016 ? 2021 model year North American Produced (NAP) TMMC-built RX 350 and RX 450h vehicles may exhibit a condition in which the hood release cable is binding, seizing, or sticking. The hood lock control cable assembly may be corroding and begin t… - L-TT-0297-21 Mar 16, 2021 · Service Bulletin/Repair Instructions
TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns. - L-TT-0283-20 Rev Mar 16, 2021 · Service Bulletin/Repair Instructions
TT: Some vehicles equipped with Dynamic Navigation may experience a pop-up message notifying them that their map update service will end soon. The date that is shown could be more than one year in the future. This does not indicate any issues with the veh… - L-TT-0281-20 Rev Mar 16, 2021 · Service Bulletin/Repair Instructions
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer f… - L-SB-0020-19 Obs Dec 11, 2020 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE December 11, 2020: This bulletin is now obsolete. Please see L-SB-0043-20. - L-SB-0043-19 Rev Dec 10, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2020 ? 2021 model year Lexus vehicles equipped with Navigation (version 1060) or earlier and Audio (version 1060) or earlier may exhibit one or more of the following conditions: ?Display screen distortion/pixilation. ?iOS device would not connect … - L-TT-0295-20 Nov 13, 2020 · Service Bulletin/Repair Instructions
TT: Some vehicles may experience an issue related to the DCM, the following information is consolidating the available diagnostic information in one document. - L-SB-0042-20 Nov 11, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2016 ? 2021 model year North American Produced (NAP) TMMC-built RX 350 and RX 450h vehicles may exhibit a condition where the hood release cable is binding, seizing, or sticking. The hood lock control cable assembly may be corroding and begin to s… - L-SB-0046-18 Rev Oct 27, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2016 ? 2021 model year RX 350 and 2018 ? 2021 model year RX 350L vehicles may exhibit a knocking noise from the fuel tank area at idle, vehicle stationary, with a full tank of gasoline. Follow the Repair Procedure in this bulletin to address this … - L-TT-0271-19 Rev Oct 20, 2020 · Service Bulletin/Repair Instructions
TT: To assist with the early detection and early resolution of audio related concerns, it may be requested as part of the remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to retrieve the d… - L-SB-0039-20 Oct 16, 2020 · Service Bulletin/Repair Instructions
TSB: This Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 ? 2021 model year Lexus vehicles. - L-SB-0051-18 Rev Oct 9, 2020 · Service Bulletin/Repair Instructions
TSB: 2020 model year Lexus vehicles are equipped with driver side floor mat retaining clips to secure the floor mat in the correct position. In addition, some models may also utilize retaining clips for passenger side and rear seat floor mats. During Pre-De… - L-TT-0294-20 Oct 30, 2020 · Service Bulletin/Repair Instructions
TT: HVAC drain tube is found to blocked/clogged. - L-SB-0020-19 Rev Aug 12, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2018 ? 2020 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to de… - L-SB-0020-19 Rev Aug 12, 2020 · Service Bulletin/Repair Instructions
TSB: Some 2018 ? 2020 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to de… - L-TT-0288-20 Rev Aug 7, 2020 · Service Bulletin/Repair Instructions
TT: The Lexus Quality group is looking to better understand our customers expectation regarding vehicle drivability. Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer v… - L-SB-0002-20 Rev Aug 5, 2020 · Service Bulletin/Repair Instructions
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired acco… - L-TT-0235-17 Rev Aug 5, 2020 · Service Bulletin/Repair Instructions
TT: HVAC drain tube is found to blocked/clogged. - L-TT-0288-20 Rev Aug 7, 2020 · Service Bulletin/Repair Instructions
TT: The Lexus Quality group is looking to better understand our customers expectation regarding vehicle drivability. Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer v… - L-SB-0002-20 Rev Aug 5, 2020 · Service Bulletin/Repair Instructions
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired acco… - L-TT-0235-17 Rev Aug 5, 2020 · Service Bulletin/Repair Instructions
TT: HVAC drain tube is found to blocked/clogged. - L-TT-0265-19 Rev Jul 20, 2020 · Service Bulletin/Repair Instructions
TT: The new DCA-8000 Diagnostic Charger may cause your facility?s Ground Fault Circuit Interrupter (GFCI) breaker to trip. A GFCI breaker can be tripped for various reasons, one of the reasons may be related to the DCA-8000. We are investigating this issue … - L-SB-0023-20 Jun 23, 2020 · Service Bulletin/Repair Instructions
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the ent… - L-TT-0288-20 Rev Jun 10, 2020 · Service Bulletin/Repair Instructions
TT: The Lexus Quality group is looking to better understand our customers expectation regarding vehicle drivability. Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer v…
Source: NHTSA manufacturer communications files.