2023 Lincoln Nautilus

7 complaints on file, page 1 of 1.

1. Filed Aug 28, 2026Failure Aug 28, 2026Goshen, NYSeat belts

   Rear passenger side seat belt buckle sits so low in the seat that it is almost impossible for some passengers (elderly or children) to buckle it. Lincoln and Ford and everyone else do not make a seat belt extender that fits it.

   NHTSA complaint 11760481
2. Filed May 19, 2025Failure Apr 23, 2025Centreville, VAAutomatic emergency braking, Warnings, Service brakesCrash

   During an emergency break, when applying full force to the break, and the vehicle is traveling at 20 or less mph, the vehicle cannot come to a full stop. Automatic Emergency Braking and pre-collision warning failed to engage. When pressing the break with full force, loud noise of all the break pads grinding can be heard. Under the same condition, pre-collision warning would sometimes be activated and sometimes doesn't. When using the car's auto parking feature, multiple sensors would have delayed warnings, and the car will not break when getting dangerously close to objects. The vehicle has been examed multiple times by the dealer regarding increased break distance and occasion grinding noise when breaking (regardless of the speed), no problem was found and the vehicle is therefore determined to be safe to drive.

   NHTSA complaint 11661993
3. Filed Mar 21, 2025Failure Mar 21, 2025Southport, NCElectrical system, Unknown or other

   When vehicle is started, intermittently, rear view camera does not come on for approximately 45-60 seconds later. The screen remains completely black then appears to reboot The camera issue happens about once every two weeks

   NHTSA complaint 11649750
4. Filed Dec 27, 2024Failure Dec 19, 2024Broadview Heights, OHWarnings, Rearview system braking, Unknown or other

   The backup camera freezes to a single still frame and does not show the accurate view of the rear of the vehicle while backing. Since the camera is frozen to a still frame, any moving object that moves to the rear of the backing vehicle would not be visible in the image that the driver sees on screen. This is extremely dangerous in parking lots where both pedestrian and vehicle traffic are present. This vehicle's rear back up camera can not be trusted in the mall or school parking lot. The entire infotainment screen, where many of the safety features can be found, also goes blank with a black or blue screen. This has been to the Lincoln dealership multiple time and no fix has been found. This is a KNOWN DANGER that has not been addressed and now in the NHTSA hands.

   NHTSA complaint 11632776
5. Filed Jan 2, 2024Failure Dec 28, 2023Doral, FLUnknown or other

   when connected to apple carPlay GPS is very unreliable and sometimes it stops following the car in seconds sending changing directions in seconds which sometimes if am not careful makes my driving very unsafe when traveling to an address i dont know since the GPS not working properly with the car SYNc4.0 infotainment system.

   NHTSA complaint 11562969
6. Filed Aug 20, 2023Failure Aug 19, 2023Bowie, MDElectrical system, Engine, Vehicle speed control

   Purchased vehicle 7/29/23 While driving 8/19, vehicle auto-shifted from drive into neutral and the check engine light appeared. I was in the process of accelerating from the on ramp & moving to the left lane. Attempts to return the vehicle to drive were unsuccessful & I coasted to the right shoulder of the highway. The brakes were functional. Once stopped, the vehicle functioned as if it were in accessory mode (radio & power windows working). I was unable to move the vehicle out of neutral to park gear. More lights & error messages flashed on the driver display (I have a video). The on/off button & the light at the neutral gear were flashing. I was able to engage the parking brake & remained in the vehicle on the narrow shoulder on the side of the highway. Tow operator arrived & was able to engage the park gear; however, it would not move back into neutral for him to begin the process to move it onto the rollback for the tow. Attempts were made to disconnect/reconnect the battery & to use the vehicle procedures for a low battery which were unsuccessful. There is an emergency release up under the dash; however, to reach the compartment it's in, the driver's door must be completely open & the operator must be on or near the ground. Due to the speed of the vehicles passing (est 60-70mph, most did not move over to the other lane), it was not safe for him to get into the position necessary to get to the compartment. He therefore had to pull the vehicle up on the rollback without being able to get the vehicle into neutral. At times during his attempts, the engine made a clicking noise and smelled as if something was burning. Fortunately, he was able to deliver it to the dealer where service staff were able to release the emergency cord to move the vehicle to neutral to get it off the rollback. As it was being moved, the engine started clicking again. The dealer's service team plans to look at it 8/21/23.

   NHTSA complaint 11539627
7. Filed Aug 17, 2023Failure Jul 25, 2023Marietta, OHElectrical system, Steering

   My 2023 Nautilus is currently at the dealership I purchased from.Shults Lincoln. Steering column, tilt and telescopic adjustments. While driving vehicle the tilt and telescopic moves on its on. This has happened mulitudes of times. The most danderous event occured while my wife was driving and the telescopic feature pinned my wife in the seat. She had no control of steering the vehicle when the this happened. She was in a S turn and it could of been a bad accident, thank God there was no oncoming traffic. She had no control of steering when it telescoped all the way out. She came ever so close of rolling the vehicle. Yesterday 8/16/2023 it happened at the dealership with the salesman and service manager driving the vehicle. This was at the dealership where I purchsed. On 8/14/23 it had a new top steering column cover replaced at Family Ford/Lincoln dealership. They are in Marietta Ohio. I purchased at Shults Lincoln in Wexford PA.. There is no warning lights or caution before this steering column moves on its own. This has been going on sine July 20, 2023. Within the last week the battery has drained completely on 3 different times. 1500 miles registered and I had to jump start the vehicle. Shults Lincoln picked up the vehicle yesterday. This problem is going to get someone seriouly hurt. Its happened well over a dozen times. Its done it twice in one drive.

   NHTSA complaint 11539070