2024 Lincoln Nautilus

22 complaints on file, page 1 of 2.

1. Filed Sep 15, 2026Failure Aug 30, 202640,000 milesFreeport, NYBack over prevention, Instrument cluster/panel

   The contact owns a 2024 Lincoln Nautilus. The contact stated that after an OTA software update, the panoramic screen display and instrument cluster failed to operate as intended. The contact stated that the screen intermittently went black, rendering the reaview camera image, speedometer, or navigation screen inoperable. The vehicle was taken to the local dealer on several occasions, but the cause of the failure was not yet determined. The failure mileage was 40,000.

   NHTSA complaint 11764310
2. Filed Aug 28, 2026Failure Aug 28, 2026Wakefield, RIUnknown or other

   I own a 2024 Lincoln Nautilis on August 28 2026. I started the vehicle in the rear windshield glass suddenly shattered/exploded there had been no collision accident vandalism or known impact to the vehicle that I am aware of the vehicle was not involved in an accident immediately before the glass failed. The glass failure occurred unexpectedly. When I started the vehicle. I contacted my local Lincoln dealership and reported what happened. The dealership told me that they had heard of this issue and directed me to contact Lincoln‘s 800 number customer service I contacted that number, but I have not been able to obtain a satisfactory response or determination as to whether this could be a #Warranty or safety defect I have filed an insurance claim because the vehicle needs to be repaired, but I am concerned that the insurance claim is being treated as the reason Lincoln will not investigate whether the glass failure itself may have been a defect. I am reporting this to NHTSA because I am concerned that the rear window on relatively new 2024 vehicle could spontaneously shatter without an apparent impact. I would like an NHTSA to document this incident as and determine whether there were similar complaints involving a 2024 Lincoln nautilus and whether this may represent a safety related defect I can provide photographs, repair information, insurance information dealership information, and any other documentation requested

   NHTSA complaint 11760446
3. Filed Aug 4, 2026Failure Aug 4, 2026Fort Walton Beach, FLUnknown or other

   On August 4 2026, I drove my 2024 Lincoln Nautilus home for lunch. Upon leaving my house to head back to my office, and without realizing it, I left the vehicle's key fob inside my house, approximately 30 feet from where the vehicle was parked. I was able to gain entrance to my locked vehicle and I was able to start my vehicle and drive all the way back to my office. It was not until I turned my car off, closed the door and searched my pocket for my key fob to lock the vehicle that I realized I had left the key fob at my house (approximately 3 miles from my office). I was still able to re-start my vehicle and drove back home to retrieve my key. Despite the key fob being absent from the vehicle's vicinity, the vehicle was able to be accessed (while locked), was able to be started, and the vehicle ran normally, with no warning indicating the key fob was not detected. I am concerned this defect could allow unauthorized vehicle operation, theft, or an inability for the vehicle to properly disable itself when the intended operator's key is not present.

   NHTSA complaint 11754787
4. Filed Apr 23, 2026Failure Apr 23, 202615,596 milesBethlehem, PAElectrical system, Visibility

   The contact owns a 2024 Lincoln Nautilus. While the vehicle was parked, the rear hatch unexpectedly opened and struck a building, causing the taillight to crack and leaving scratches and a crack on the bumper. Additionally, the contact stated that the gear shifter failed to shift to drive or reverse while attempting to drive into a driveway. The vehicle was turned off and restarted five times before it operated as intended. On another occasion, the Forward Collision Avoidance warning lights started flashing erroneously. The contact stated that shortly after purchasing the vehicle, the vehicle lost motive power, with an abnormal sound coming from the vehicle before the vehicle shut off. The radio occasionally activated, and the lights would turn on while the vehicle was turned off and unoccupied. The contact also stated that the front windshield and the rear glass had developed large cracks without impact, and that the panoramic sunroof often opened independently while driving at highway speeds. The vehicle was inspected by a dealer and was deemed to be in good operating condition. The dealer was notified of the failure; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 15,596.

   NHTSA complaint 11733300
5. Filed Apr 17, 2026Failure Apr 17, 2026Chelmsford, MABack over prevention, Electrical system, Forward collision avoidance

   The contact owns a 2024 Lincoln Nautilus. The contact received notifications of NHTSA Campaign Numbers: 24V953000 (VISIBILITY), 25V337000 (ELECTRICAL SYSTEM, EQUIPMENT), 26V165000 (BACK OVER PREVENTION, ELECTRICAL SYSTEM) and 25V691000 (BACK OVER PREVENTION, FORWARD COLLISION AVOIDANCE), and the vehicle was taken to the dealer for the recall repairs; however, the dealer was unable to complete the APIM recall repair successfully. The contact stated that the vehicle remained with the dealer for approximately 7 weeks. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and advised the contact that the dealer was making every effort to resolve the issue. The contact had not experienced a failure.

   NHTSA complaint 11731869
6. Filed Apr 13, 2026Failure Feb 13, 2025Bessemer, ALWindshield

   The contact's husband owns a 2024 Lincoln Nautilus. The contact stated that the windshield had cracked on four occasions between February 2025 and April 2026 and was replaced three times. The contact stated that the windshield started cracking from the bottom without impact, and the crack expanded, requiring the windshield to be replaced. The contact stated that the windshield cracked on one occasion after a bug struck the windshield. The windshield was replaced three times by Safelite Auto and Glass; however, the failure recurred. The dealer was notified of the failure and provided a refund for one of the repairs. The manufacturer was notified of the failure and informed the contact that the failure was an unknown issue. The failure mileage was unknown.

   NHTSA complaint 11730767
7. Filed Apr 4, 2026Failure Aug 19, 2024Greer, SCElectrical system, Warnings, Warning

   Ongoing Electrical Failures (2024 Lincoln Nautilus) This vehicle has experienced repeated and unresolved electrical system failures despite being brought in for service at least seven times. The issues remain ongoing and impact both safety and reliability: 1. Rear driver-side window defect – window reverses and will not remain closed, creating a safety and security concern. Multiple repair attempts have failed to resolve the issue. 2. False reverse braking alerts – system triggers warnings (“Reverse Brake Assist not available”) and audible alarms when no obstacles are present, creating a potential safety hazard. 3. Intermittent display failure – panoramic display screen goes black while driving, reducing driver awareness and functionality. 4. Rear hatch malfunction – requires repeated attempts to open; previously attributed to battery drain, but not permanently resolved. 5. Lighting system failure – exterior and interior approach lighting no longer activates with key fobs, indicating continued electrical system malfunction. 6. Forward Collision Warning – alarms go off when no oncoming vehicles are present. 7. Lane Departure Warning – goes into action when not leaving lanes causing vehicle to correct itself. Despite numerous repair attempts, these defects persist, indicating a systemic electrical issue. In my opinion, this raises serious concerns regarding vehicle safety, reliability, and manufacturer accountability. A permanent resolution has not been provided by Lincoln customer client care and denied Lincoln buy back.

   NHTSA complaint 11729214
8. Filed Mar 14, 2026Failure Sep 18, 2024Amherst, COBody

   The door jam and hatchback seals are letting dust and emission fumes inside the vehicle. When driving down a dirt road the seats are covered with dust. The dealership says that the seals are properly installed they said to the cabin fan on high to pressurize the vehicle which has not helped. When sitting stopped in traffic you can smell the exhaust fumes. This has been an ongoing issue since the date of purchase and the dealership has admitted that other Nautilus vehicles are doing the same. I wanted to add more door seals but was told that would void my warranty.

   NHTSA complaint 11724356
9. Filed Feb 25, 2026Failure Feb 25, 2026Naperville, ILSeat belts, Seats, Vehicle speed control

   The newer Lincoln Nautilus starting model year 2024 has an issue of moving seat positions while in motion. For the seat memory settings I am set to position 1 my wife is set to position 2 and there's at least a foot difference between us. If the Nautilus enters power save mode which seems to be quite frequent the radio system also seems to go into a deeper sleep mode too. That means when you go to power on the car the radio takes roughly an extra 2 minutes to fully boot. When it is completely booted it will decide to default to the position 1 setting even if you are driving and on the move on the road. So what has happened is from the garage my wife gets in the car, starts it, clicks the number 2 position, is driving down the road while the car is in motion the radio completes its boot up and moves to position 1 where my wife now struggles to reach the steering wheel and the pedals. And since the car is in motion she is unable to click position 2 again because the car prevents you from changing position while in motion.

   NHTSA complaint 11720366
10. Filed Feb 17, 2026Failure Jan 6, 2026Providence, RIAir bags, Electrical system, Unknown or otherCrash

    I am reporting a serious vehicle safety concern involving my company-leased 2024 Lincoln Nautilus Black Label. The vehicle was damaged while in the custody of the dealership (Tasca Lincoln). The damage was not minor cosmetic damage and involved replacement of a door assembly. The dealership returned the vehicle to me after repair in approximately two (2) days, but I was provided no safety documentation at all, including no written proof of what parts were installed, no proof whether the replacement door was new or used, and no documentation confirming that the vehicle was restored to factory safety standards. This vehicle contains advanced safety systems integrated into the doors and surrounding structure, including side airbags, crash sensors, wiring harnesses, blind spot monitoring, and other electronic safety systems. I requested documentation confirming that these safety systems were properly inspected, calibrated, and functioning correctly after the repair, but I was provided nothing. Because the repair involved a major door replacement and the vehicle was returned in only two days with no verification of airbag, sensor, or safety system calibration, I do not believe the vehicle is safe to operate. I have not been driving the vehicle due to fear that the airbags or crash detection systems may not function properly in an accident. I contacted both the dealership and Ford/Lincoln corporate customer service seeking assistance and safety verification, but neither provided help or documentation, and I have been unable to obtain any proof that the vehicle’s safety systems were properly inspected or calibrated after the repair. Ford Lincoln Corporate had no knowledge of this, until I spoke to them. They denied my claim. This is a company lease vehicle, which creates additional safety and liability concerns. I am requesting NHTSA investigate the repair and the dealership’s failure to provide documentation confirming the vehicle is safe after structural repair.

    NHTSA complaint 11718455
11. Filed Nov 19, 2025Failure Dec 19, 2024Pine Mountain, GAEngine and engine cooling

    See attached document for complaint.

    NHTSA complaint 11700282
12. Filed Oct 8, 2025Failure Oct 7, 2025Marietta, GABody

    The back rear seat WINDOW on the left-hand side spontaneously exploded while driving around 60 mph on the highway on the morning (10:30 AM ET) of October 7, 2025. All of the pieces blew into the car. There was a loud boom when the window imploded. Had this happened on the driver's window, I would have wrecked. As loud as the window explosion was, I felt as though my ear drums busted. I had to get off the highway as soon as safely possible and pulled into a parking lot to check the damage. That's when I took these pictures. I took it to the Lincoln Dealer directly. There were no warning lights or other noises before the window exploded. There were no cars directly near me.

    NHTSA complaint 11692102
13. Filed Jul 20, 2025Failure Mar 12, 2025The Villages, FLService brakes

    12/21/24 Took delivery of vehicle 03/17/25 Called Lincoln to schedule service after brakes began grinding. 03/19/25 Took vehicle in for service - Brake rotors began grinding shortly after purchase. Such grinding causes anxiety about safety of the vehicle on the road. Took vehicle back to dealership where they validated the issue. They replaced the rotors. Grinding began again, but more intense. 04/14/25 Took vehicle back again and was informed new improved parts were on order for availability in Q3 2025. 07/17/25 Called Plaza Lincoln checking status of new parts. Informed they are still waiting. Lincoln bulletin SSM 53329 states condition does not affect vehicle durability.

    NHTSA complaint 11674818
14. Filed Jun 30, 2025Failure Dec 19, 202448,000 milesPine Mountain, GAEngine

    The contact owns a 2024 Lincoln Nautilus. The contact stated while driving 75 MPH, the vehicle began shaking violently with the check engine warning light illuminated and the vehicle stalled. The vehicle was steered off the road and restarted; however, there were several unknown warning lights illuminated. The contact’s husband test drove the vehicle and the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed that the engine had sucked in the spark plugs and caused internal damages, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 48,000.

    NHTSA complaint 11670156
15. Filed May 29, 2025Failure Apr 29, 202510,000 milesBessemer, ALBack over prevention

    The contact owns a 2024 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the infotainment system screen displayed a distorted or black image. The contact stated that while reversing the rearview camera image was distorted or black. The contact stated that the failure caused the vehicle to strike a landscape trailer while reversing. The contact stated that the failure had been recurring intermittently. The contact received notification of a system fault on the Mobile App. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The dealer referred the contact to the insurance company to cover the repair of damages to the vehicle. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V337000 (Back Over Prevention), which the contact related to the failure; however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.

    NHTSA complaint 11663787
16. Filed Mar 28, 2025Failure Oct 14, 202450 milesDel Rio, TXService brakes, Hydraulic

    The contact owns a 2024 Lincoln Nautilus. The contact stated that there was an abnormal grinding sound coming from the vehicle while depressing the brake pedal. There was no warning light illuminated. In addition, the contact stated that the vehicle was sliding with the brake pedal depressed to the floorboard. The vehicle was taken to the dealer on several occasions, and the front brake pads and brake rotors were replaced; however, the failure persisted. The contact was also informed by the dealer that there was no fix for the issue. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 50.

    NHTSA complaint 11651367
17. Filed Mar 17, 2025Failure Feb 24, 2025Harligen, TXWindshield, Visibility, Rearview mirrors/devices

    See attached document for complaint.

    NHTSA complaint 11648655
18. Filed Mar 4, 2025Failure Dec 20, 2024Boynton Beach, FLUnknown or other

    The issue is with blue tooth phone calls. There is always excessive static while driving for the other person on the phone to the point were is is extremely difficult if not impossible to have any sort of conversation. Inside the vehicle it sounds clear, its the person on the other end that's having this issue and its consistent . All phone types are having this issue. I purchased this car brand new for my wife 10/24 and to not have a standard feature like blue tooth calling not working is unacceptable . In my opinion not being able to utilize hands free calling is a safety issue. It's been to the service dept. at the dealership twice and they can't fix it.

    NHTSA complaint 11646219
19. Filed Feb 3, 2025Failure Jan 30, 202513,300 milesHomestead, FLVehicle speed control, Cruise control

    The contact owns a 2024 Lincoln Nautilus. The contact stated while driving at 20 MPH, the vehicle unintendedly accelerated, and the cruise control activated independently. The contact depressed the brake pedal and the cruise control was deactivated. The Lane Departure warning light was illuminated, while the feature was turned off. The vehicle was driven to the dealer where it was diagnosed with memory seat, memory for the mirrors, and memory failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 13,300.

    NHTSA complaint 11640497
20. Filed Oct 24, 2024Failure Oct 20, 2024Livonia, MIUnknown or otherCrash1 injured

    More than once while driving, the 48inch dashboard screen and the center touch screen, and power steering and the majority of electrical components would cease to work at all once and without warning. Essentially, the car goes "dark" like a computer that had its power cord pulled from the wall. Twice I had to come to a stop, with minimal ability to steer (no power). Eventually, after about 60 to 90 seconds, the screens rebooted slowly and regular functionality was restored after about another 60 to 90 seconds. This is not the same screen sequence as when you enter your car. Service at the dealership told me there are "various software issues with this new technology, as well as suspension, battery and severe electrical issues, many of which are posted recalls, and others are recalls pending or they have paused fixing until they can deliver new fixes, since previous fixes failed". I took my 24 Nautilus (ICE not hybrid) in for recalls on the suspension and it "going dark" while driving. I was told, and my service records include notes from the tech that also state this, that other customers are experiencing the same issues, and to expect more recalls. “This vehicle has been a nightmare”. Approximately 2 months later I was while driving down a highway exit ramp approaching a crossing city road, the vehicle again "went black". No lights or screen presence or indicators could be seen – no speedometer, no steering, no safety features such as emergency brake assist or lane assist activated. Zero control of the car. I recall screaming "I have no control! OMG!" My car hit a curb, then guard rail, then flipped and rolled, totaled the car. The driver and passenger front airbags did not deploy, the curtain bags did. I suffered minor injuries but luckily no major ones. I got the car because of all the safety features for my wife and kids. But I'll never buy another after seeing the car lose all power and control three times, the third flipping and rolling uncontrolled.

    NHTSA complaint 11621823