Complaints over time
Complaints about the 2023 Mack Granite (GR) peaked in 2023, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2023 Mack Granite (GR)
Truck, diesel, 6x4, built in United States. Owner complaints on file from Jul 24, 2023 to Jul 25, 2023.
Recall campaigns covering this model year8103k vehicles or units across those campaigns
Owner complaints22.0 times the median 2023 truck
Severity index0.02023 trucks average 0.0
First 24 months2Complaints in its first two years
Components
100% of complaints about the 2023 Mack Granite (GR) name fuel system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
8 recall campaigns cover the 2023 Mack Granite (GR)
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-666 | Oct 6, 2025 | Seat belt anchorage bracket may be improperly welded | Seat belts | 15,841 | Repair or modification |
| 24V-792 | Oct 23, 2024 | Electrical noise and low signal to the power line carrier may cause the ECU to incorrectly process commands or stop working | Electrical system | 59,338 | Software update |
| 24V-773 | Oct 18, 2024 | Tires may not have been DOT tested and confirmed to be sufficient for the vehicles | Tires | 49 | Part replacement |
| 24V-122 | Feb 19, 2024 | Air tanks have an insufficient volume of air for the brake system | Brakes | 10 | Not stated |
| 23V-792 | Nov 22, 2023 | Engine may not return to idle within 2 seconds if the accelerator pedal position sensor becomes disconnected | Speed control | 650 | Software update |
| 23V-600 | Aug 25, 2023 | Turn signals may be positioned incorrectly, reducing their visibility | Lighting | 27,418 | Not stated |
| 23V-143 | Mar 3, 2023 | Front-drive steer axle fasteners may not have been tightened sufficiently and could come loose, resulting in a complete separation of the axle… | Steering | 17 | Part replacement |
| 22V-295 | May 3, 2022 | Air tanks have an insufficient volume of air for the brake system | Brakes | 14 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2023 Mack Granite (GR)
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Jul 25, 2023Failure Jun 20, 2023Middle River, MDFuel/propulsion system
The Secondary fuel filter broke from the fuel filter head causing the truck to shut off while driving.
NHTSA complaint 11534350 - Filed Jul 24, 2023Failure Jun 15, 202311,443 milesMiddle River, MDFuel system, Diesel
The contact owns a 2023 Mack Granite. The contact stated that while driving at an undisclosed speed, the secondary fuel filter detached, and the vehicle stalled. The vehicle was taken to an independent mechanic, where the vehicle was repaired. The fuel filter was replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 11,443.
NHTSA complaint 11534035
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
177 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- TSB M-913-001 202609 Sep 2, 2026 · Service Bulletin/Repair Instructions
Parker engine-mounted hydraulic pump service bulletin. - CBR 159 202608 Aug 10, 2026 · Service Bulletin/Repair Instructions
Mack Trucks Equipped With A Cummins Engine - Engine Preheat Icon Does Not Illuminate In The Instrument Cluster (IC) During Engine Pre-heat (Intake Air Heater) Operation - Vehicles With 2018Instrument Cluster Update, Model Year2018 And Newer - CBR 2595 072026 Jul 23, 2026 · Service Bulletin/Repair Instructions
CBR - The purpose of this CBR is to provide information on 2010 and newer Mack Granite chassis experiencing a low frequency vibration. - CBR 2575-1 202604 Apr 30, 2026 · Service Bulletin/Repair Instructions
CBR - Mack Chassis - Dash Panel Cracking at Mounting to BIW. - CBR 2573-1 202604 Apr 9, 2026 · Service Bulletin/Repair Instructions
CBR - Mack Chassis - Through Shaft Bearing Retainer Breakage On Mack Carriers. - CBR 2362-3 202604 Apr 9, 2026 · Service Bulletin/Repair Instructions
CBR - Mack Carrier Nut Adhesive Change. - CBR 2246-5 032026 Mar 2, 2026 · Service Bulletin/Repair Instructions
CBR - Z Spring Bracket Wear. - CBR 2218-6 032026 Mar 3, 2026 · Service Bulletin/Repair Instructions
CBR - Parker F3 Hydraulic Pump Troubleshooting. - CBR 2712-7 032026 Mar 19, 2026 · Service Bulletin/Repair Instructions
CBR - No Start Condition After Over the Air Programing. - CBR 2432-2 202601 Jan 8, 2026 · Service Bulletin/Repair Instructions
CBR - Mack Chassis - AN And GR Models - Door Glass Shattering. - CBR 2107-22 202601 Jan 7, 2026 · Service Bulletin/Repair Instructions
CBR - Mack DEF Level (UQLS) Sensor Troubleshooting Guide - US17+OBD16 Emissions to US22+OBD2023 (DOES NOT APPLY TO AN(4) and PR(4)). - CBR 199 202512 Dec 4, 2025 · Service Bulletin/Repair Instructions
Vehicles affected by this issue will show coolant runoff on the front rights side of the engine. - CBR 2495-4 202511 Nov 13, 2025 · Service Bulletin/Repair Instructions
CBR - Carb 24 Phase 1 - 48V Diagnostics Guide. - CBR 2171-11 202511 Nov 22, 2025 · Service Bulletin/Repair Instructions
CBR - Mack Temperature Sensor Troubleshooting Guide - CBR 199-6 202511 Nov 12, 2025 · Service Bulletin/Repair Instructions
CBR - 13 Liter Engines ONLY - Engine Coolant Pump Housing Leak; Coolant Found Around The Oil Cooler Duct Cover Or In Between The Coolant Pump Housing And Oil Cooler Housing. - CBR 2495 092025 Sep 4, 2025 · Service Bulletin/Repair Instructions
The purpose of the 48V EATS heater system is to provide additional heat to the exhaust stream allowing the EATS to become active earlier during acold start and during engine operation that produces low exhaust gas temperatures. - CBR 2172-5 082025 Aug 22, 2025 · Service Bulletin/Repair Instructions
CBR - When an OTA (Over-The-Air) job starts to program the VECU blocks the starter relay out, if the job ends in a Critical failure, the vehicle will remain in Safe State. - CBR 407 072025 Jul 17, 2025 · Service Bulletin/Repair Instructions
CBR - To correct the MID136 SID 66 FMI 7 fault code the latest Bendix VCP file will need to downloaded. - CBR 2488 072025 Jul 28, 2025 · Service Bulletin/Repair Instructions
CBR - A significant GPS reporting issue is affecting fleet operations, with trucks maintaining back-office communication but failing to transmit GPS location data. - CBR 2464-1 202505 May 1, 2025 · Service Bulletin/Repair Instructions
Mack Chassis - Rear Axle Overheat - CBR 2107-21 202505 May 27, 2025 · Service Bulletin/Repair Instructions
Mack DEF Level (UQLS) Sensor Troubleshooting Guide - US17+OBD16 Emissions and Newer - CBR 901-5 202505 May 13, 2025 · Service Bulletin/Repair Instructions
Remote Control Central Door Lock, Programming; Key Fob Cannot Be Programmed Or Does Not Work After Programming - Model Year 2018 And Newer - CBR 170-8 202505 May 28, 2025 · Service Bulletin/Repair Instructions
Inactive Code P25AE00 Being Generated After A Hard Pull And A Momentary Drop In Engine Oil Pressure (Low Oil Pressure) (Possible Related Codes - SPN4811 , SPN 100 , PID 100) - CBR 70-8 202505 May 6, 2025 · Service Bulletin/Repair Instructions
Lack of lateral structural hood support. - CBR-2452 202503 Mar 17, 2025 · Service Bulletin/Repair Instructions
If the vehicle door is open and the truck is in neutral, a popup message may appear on the Driver Information Display (DID) instructing the operator to shift into neutral. If this message appears while the vehicle is already in neutral, the Instrument Clust… - CBR-561 202503 Mar 6, 2025 · Service Bulletin/Repair Instructions
If oil dilution is suspected refer to the applicable CBR solution below: ∙ CBR-659Mack Chassis - Oil Diluted With Fuel; Fuel In Oil, Diagnostic Information - All Emissions, All Model Years - CBR-2432 202501 Jan 15, 2025 · Service Bulletin/Repair Instructions
This CBR solution provides detailed instructions for diagnosing and addressing window glass shattering issues, including replacement specifications, interference checks, fastener verification, and reinforcement tab adjustments to ensure proper installation … - CBR-2016 202412 Dec 3, 2024 · Service Bulletin/Repair Instructions
Frame lean can be caused by several seemingly isolated possibilities. The two most common are suspension and frame assembly issues. - CBR-997 202411 Nov 14, 2024 · Service Bulletin/Repair Instructions
Vehicles may present with oil leak coming from the clutch/flywheel housing and observation of burned clutch smell or clutch slipping. These symptoms can be mistaken as a crankshaft rear main seal leak, when the actual cause is the crankshaft adaptor O-ring. - CBR-2417 202411 Nov 6, 2024 · Service Bulletin/Repair Instructions
CBR - 11L Engine block compatibility and Backward Conversion Parts Requirements - M0296 202410 Oct 1, 2024 · Emissions
Emission Recall - Mack Trucks has determined that certain vehicles equipped with a model year (“MY”) 2022-2024 MP8 model engines, may be equipped with an improper engine software calibration that does not match the engine certification label. - CBR-2263 202410 Oct 31, 2024 · Service Bulletin/Repair Instructions
CBR - Mack Chassis - Timing Gear Plate Repair - S4214 202409 Sep 25, 2024 · Service Campaign
Service Campaign: GR Hood Insulation - S0310 202409 Sep 2, 2024 · Service Campaign
Service Campaign: TGW3 Non-Communication - CBR-2376 202409 Sep 19, 2024 · Service Bulletin/Repair Instructions
CBR: Drivers Information Display (DID) Inoperative/Goes Blank During Vehicle Operation - CBR-2258 202409 Sep 23, 2024 · Service Bulletin/Repair Instructions
CBR: Diagnostic Trouble Code (DTC) P107471 - AMT-F - CBR-731 202409 Sep 16, 2024 · Service Bulletin/Repair Instructions
CBR: Automated Manual Transmission (AMT) Model D or F (mDrive and I-Shift, AMT-D, AMT-F) - Transmission Oil Leakage From Transmission Input Shaft Seal Or Output Shaft Seal - US10 And Newer Emissions, Common Model Years 2010 And Newer - CBR-570 202409 Sep 20, 2024 · Service Bulletin/Repair Instructions
CBR: US17 GHG Common Rail Fuel System Component Electrical Faults - Model Year 2017 To 2024 - CBR-471 202409 Sep 10, 2024 · Service Bulletin/Repair Instructions
CBR: The procedure to eliminate the Mack Chassis "Air Restriction Light On" seen in the cluster is to confirm that the parameter YYT is set to "Enable" with Premium Tech Tool. - CBR-407 202409 Sep 13, 2024 · Service Bulletin/Repair Instructions
CBR: To correct the MID136 SID 66 FMI 7 fault code the latest Bendix VCP fi le will need to be downloaded. - CBR-2391 202408 Aug 6, 2024 · Service Bulletin/Repair Instructions
CBR: Diagnostic Trouble Code (DTC) U010187- Lost Communication With TECU - CBR-561 202408 Aug 13, 2024 · Service Bulletin/Repair Instructions
CBR: 11L, 13L, And 16L Engine Oil Analysis Specifications - US10 And Newer Emissions - CBR-523 202408 Aug 13, 2024 · Service Bulletin/Repair Instructions
CBR: Overhead Wear Overview - Model Year2018 To Current (Common Rail Fuel System ONLY) - CBR-343 202408 Aug 28, 2024 · Service Bulletin/Repair Instructions
CBR: Mack chassis with an mDRIVE transmission, there have been reports of complete shift assemblies and TECUs being replaced due to technicians being unable to pinpoint the source of the air leak. - S0310 202408 Aug 29, 2024 · Service Campaign
Service Campaign: Mack trucks has determined that certain AN, GR, PI, TE, and LR model trucks built with TGW3 have stopped communicating after production. - CBR-2384 202407 Jul 10, 2024 · Service Bulletin/Repair Instructions
CBR: Mack Chassis - Day Cab Glass Breakage - CBR-2356 202407 Jul 9, 2024 · Service Bulletin/Repair Instructions
CBR: Drivers Information Display (DID)Inoperative After Cluster Replacement And Programming - CBR-2350 202407 Jul 2, 2024 · Service Bulletin/Repair Instructions
CBR: Telematics Gateway (TGW) Connect Ability Issues - CBR-2258 202407 Jul 10, 2024 · Service Bulletin/Repair Instructions
CBR: Diagnostic Trouble Code (DTC) P107471 - AMT-F - CBR-2384 202406 Jun 29, 2024 · Service Bulletin/Repair Instructions
CBR - Mack Chassis - Day Cab Glass Breakage - CBR-2383 202406 Jun 19, 2024 · Service Bulletin/Repair Instructions
CBR - Accelerator Pedal: Inspection Instructions - CBR-2376 202406 Jun 11, 2024 · Service Bulletin/Repair Instructions
CBR - Drivers Information Display (DID) Inoperative/Goes Blank During Vehicle Operation - CBR-2356 202406 Jun 8, 2024 · Service Bulletin/Repair Instructions
CBR - Drivers Information Display (DID) Inoperative After Cluster Replacement And Programming - CBR-2334 202406 Jun 11, 2024 · Service Bulletin/Repair Instructions
CBR - Brake Caliper Concerns And Premature Brake Pad Wear - Model Year 2023 - 2024 - CBR-2139 202405 May 2, 2024 · Service Bulletin/Repair Instructions
CBR: Vehicles built with an 11 liter engine may experience a complaint of excessive fuel in the oil. It is possible that the source of the fuel is the rear fuel galley plug in the cylinder head. A new and improved fuel galley plug has been developed to reso… - CBR-2360 202404 Apr 2, 2024 · Service Bulletin/Repair Instructions
CBR: Chassis Equipped With VECU5 Active Datalink/Communication Faults For Multiple Modules; ABS And SRS Communication Faults - CBR-2258 202404 Apr 11, 2024 · Service Bulletin/Repair Instructions
CBR: Diagnostic Trouble Code (DTC) P107471 -AMT-F - CBR-2013 202404 Apr 2, 2024 · Service Bulletin/Repair Instructions
CBR: Turbo Compound (TC) Hot Side Noise, Diagnostic Information. - CBR-1008 202404 Apr 22, 2024 · Service Bulletin/Repair Instructions
CBR: Equipped With An Automated Manual Transmission Model D or F ( AMT-D, AMT-F, mDrive) Missing X1 Value In VDA And Default Settings Guidelines, ParameterP1AOB; Fault Code P1052-54, Error 40,Or Error 18 Encountered During Clutch Or Tran. - S3904 202403 Mar 1, 2024 · Service Bulletin/Repair Instructions
Service Campaign: Mack trucks has determined that certain AN, GR, PI, and TE model trucks built with a MP8 engine could experience a reduced clamping load on the turbocharger mounting hardware causing the hardware to become loose. On affected vehicles follo…
Source: NHTSA manufacturer communications files.