AutoStatsIQ
Data through Oct 2026
Model year

2020 Mack Terrapro (TE)

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recalls (2)Complaints (0)Investigations (0)Bulletins (26)
Recall campaigns covering this model year259k vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2020 Mack Terrapro (TE) by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

2 recall campaigns cover the 2020 Mack Terrapro (TE)

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2020 Mack Terrapro (TE)
CampaignFiledSubjectComponentVehiclesRemedy
25V-030Jan 23, 2025Vehicles are missing the anti-lock brake (ABS) warning light and circuitry that controls the anti-lock brake function for an attached trailerBrakes142Repair or modification
24V-792Oct 23, 2024Electrical noise and low signal to the power line carrier may cause the ECU to incorrectly process commands or stop workingElectrical system59,338Software update
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2020 Mack Terrapro (TE)

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    NHTSA has not opened an investigation on this model year

    Source: NHTSA ODI investigations file.
    All investigations
    Service bulletins

    26 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

    • CBR 2373-4 202605 May 26, 2026 · Service Bulletin/Repair Instructions
      Mack TerraPro Door Adjustment Procedure
    • CBR 2573-1 202604 Apr 9, 2026 · Service Bulletin/Repair Instructions
      CBR - Mack Chassis - Through Shaft Bearing Retainer Breakage On Mack Carriers.
    • CBR 2362-3 202604 Apr 9, 2026 · Service Bulletin/Repair Instructions
      CBR - Mack Carrier Nut Adhesive Change.
    • CBR 2107-22 202601 Jan 7, 2026 · Service Bulletin/Repair Instructions
      CBR - Mack DEF Level (UQLS) Sensor Troubleshooting Guide - US17+OBD16 Emissions to US22+OBD2023 (DOES NOT APPLY TO AN(4) and PR(4)).
    • CBR 199 202512 Dec 4, 2025 · Service Bulletin/Repair Instructions
      Vehicles affected by this issue will show coolant runoff on the front rights side of the engine.
    • CBR 199-6 202511 Nov 12, 2025 · Service Bulletin/Repair Instructions
      CBR - 13 Liter Engines ONLY - Engine Coolant Pump Housing Leak; Coolant Found Around The Oil Cooler Duct Cover Or In Between The Coolant Pump Housing And Oil Cooler Housing.
    • S4571 082025 Aug 1, 2025 · Service Campaign
      FI - Drag Link and Pitman Arm Replacement.
    • CBR 407 072025 Jul 17, 2025 · Service Bulletin/Repair Instructions
      CBR - To correct the MID136 SID 66 FMI 7 fault code the latest Bendix VCP file will need to downloaded.
    • CBR 2488 072025 Jul 28, 2025 · Service Bulletin/Repair Instructions
      CBR - A significant GPS reporting issue is affecting fleet operations, with trucks maintaining back-office communication but failing to transmit GPS location data.
    • CBR 2107-21 202505 May 27, 2025 · Service Bulletin/Repair Instructions
      Mack DEF Level (UQLS) Sensor Troubleshooting Guide - US17+OBD16 Emissions and Newer
    • CBR 901-5 202505 May 13, 2025 · Service Bulletin/Repair Instructions
      Remote Control Central Door Lock, Programming; Key Fob Cannot Be Programmed Or Does Not Work After Programming - Model Year 2018 And Newer
    • CBR 445- 11 202505 May 1, 2025 · Service Bulletin/Repair Instructions
      Vehicles Equipped With a Common Rail Fuel System - Aftermarket Secondary Fuel Filters, Important Information On Approved Filters - US17+OBD16 toUS21+OBD23
    • CBR-561 202503 Mar 6, 2025 · Service Bulletin/Repair Instructions
      If oil dilution is suspected refer to the applicable CBR solution below: ∙ CBR-659􀁡Mack Chassis - Oil Diluted With Fuel; Fuel In Oil, Diagnostic Information - All Emissions, All Model Years
    • CBR-2016 202412 Dec 3, 2024 · Service Bulletin/Repair Instructions
      Frame lean can be caused by several seemingly isolated possibilities. The two most common are suspension and frame assembly issues.
    • CBR-997 202411 Nov 14, 2024 · Service Bulletin/Repair Instructions
      Vehicles may present with oil leak coming from the clutch/flywheel housing and observation of burned clutch smell or clutch slipping. These symptoms can be mistaken as a crankshaft rear main seal leak, when the actual cause is the crankshaft adaptor O-ring.
    • CBR-2263 202410 Oct 31, 2024 · Service Bulletin/Repair Instructions
      CBR - Mack Chassis - Timing Gear Plate Repair
    • CBR-570 202409 Sep 20, 2024 · Service Bulletin/Repair Instructions
      CBR: US17 GHG Common Rail Fuel System Component Electrical Faults - Model Year 2017 To 2024
    • CBR-471 202409 Sep 10, 2024 · Service Bulletin/Repair Instructions
      CBR: The procedure to eliminate the Mack Chassis "Air Restriction Light On" seen in the cluster is to confirm that the parameter YYT is set to "Enable" with Premium Tech Tool.
    • CBR-407 202409 Sep 13, 2024 · Service Bulletin/Repair Instructions
      CBR: To correct the MID136 SID 66 FMI 7 fault code the latest Bendix VCP fi le will need to be downloaded.
    • CBR-2391 202408 Aug 6, 2024 · Service Bulletin/Repair Instructions
      CBR: Diagnostic Trouble Code (DTC) U010187- Lost Communication With TECU
    • CBR-561 202408 Aug 13, 2024 · Service Bulletin/Repair Instructions
      CBR: 11L, 13L, And 16L Engine Oil Analysis Specifications - US10 And Newer Emissions
    • CBR-523 202408 Aug 13, 2024 · Service Bulletin/Repair Instructions
      CBR: Overhead Wear Overview - Model Year2018 To Current (Common Rail Fuel System ONLY)
    • CBR-343 202408 Aug 28, 2024 · Service Bulletin/Repair Instructions
      CBR: Mack chassis with an mDRIVE transmission, there have been reports of complete shift assemblies and TECUs being replaced due to technicians being unable to pinpoint the source of the air leak.
    • CBR-2350 202407 Jul 2, 2024 · Service Bulletin/Repair Instructions
      CBR: Telematics Gateway (TGW) Connect Ability Issues
    • CBR-2383 202406 Jun 19, 2024 · Service Bulletin/Repair Instructions
      CBR - Accelerator Pedal: Inspection Instructions
    • CBR-2373 202406 Jun 29, 2024 · Service Bulletin/Repair Instructions
      CBR - Mack Chassis - Door Adjustment - Model TE
    Source: NHTSA manufacturer communications files.
    About service bulletins