SUV, gasoline, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from Oct 28, 2024 to Jul 20, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-737 | Oct 29, 2025 | Front suspension fastener bolts may not be tightened properly, which can result in suspension component and/or wheel detachment | Suspension | 1,007 | Part replacement |
| 25V-418 | Jun 18, 2025 | Transmission gear shifter can be moved from Neutral to Drive without pressing the brake pedal | Electrical system | 22 | Software update |
| 25V-413 | Jun 18, 2025 | Incorrectly configured module software may cause the air bag to deploy improperly | Airbags | 2 | Software update |
| 25V-167 | Mar 14, 2025 | Trailer hitch assembly bolts may loosen and cause the assembly to separate from the vehicle body during towing or normal driving conditions | Trailer hitches | 63 | Repair or modification |
| 24V-649 | Sep 3, 2024 | Malfunction in the forward sensing camera (FSC) may prevent the automatic emergency braking system and the lane-keep assist system from functioning | Lighting | 672 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
9 complaints on file, page 1 of 1.
On three separate occasions, while in reverse backing out of my driveway, the car failed to engage the transmission when shifting into drive, acting like it was in neutral. There were no warning lights or messages on the dashboard. The only way that I found to engage the transmission was to turn off the vehicle, turn back on, and move selector to drive. This is a safety issue as I've had cars approaching in both directions with the CX-50 behing immobilized and not able to move out of the roadway.
NHTSA complaint 11674827When using adaptive cruise control, during SOME cornering, SOMETIMES the car brakes unexpectedly, very aggressively, without warning. Very dangerous, especially when another car is behind you.
NHTSA complaint 116747401) Driving on an expressway and the red warning light goes on - two red bars with a sterring wheel in the middle. Car sounded an alarm that indicated we were going to crash. No cars in front of us. 2) Driving on the expressway with the cruise control on. Driving 75 miles an hour and the vehicle goes to 30 miles an hour and I have to accelerate. Thank the Lord no one was behind me. This has happened 3 times. I took it into Mazda and tool them the issue but they just did their regular maintenance on my car. There is a major issue with this vehicle and nobody wants to admit Need your help
NHTSA complaint 11674453Due to a hybrid battery malfunction, full body sensor mlafunction and TPMS functionality error, vehicle left inoperable. Vehicle could not be placed in neutral. Vehicle could not be jump started.
NHTSA complaint 11672984I bought the car new from Mazda in December, 2024, and I am the original owner of the car. I backed out of a parking space. I shifted my gear to D, but the car kept sliding backward. I quickly shifted the gear back to P, pressed the parking brake, and turned off my engine. I had to restart my engine several times before the car will drive forward in D. This incident happened twice already.
NHTSA complaint 11670178First issue: Rough idle at start. The interior cabin vibrates enough to question the vehicle quality. The rough idle lasts about 40 seconds then engine switches to smooth vibration. It's actually unnerving. Second issue: it's well known in 2025 Mazda installed the Toyota RAV4 hybrid engine and transmission into the CX-50. The current ICE engine model had to be modified. As a result there are some structural issues that may become problematic. The front passenger door scrapes against the interior fender. During manufacturing to cover up the defect Mazda purposely offset the passenger side fender mask the defect. This should seriously can into question the structural integrity of the vehicle. The primary concern is by offsetting the fender have the impacted the ability of the crumble zones in this area? Additionally, the front passenger door may become stuck since there is no uniformity in the panel alignment. This should raise caution since the modifications necessary to accommodate the hybrid system my have impacted overall vehicle integrity.
NHTSA complaint 11646898Check engine light came on at 600 miles. Took it to the dealer and the code was a p3400 code, cylinder deactivation fault. The dealership replaced both solenoids, part #PYFA-12-360A, found metal in OCV valves. When we got the car back I changed the oil, cut the oil filter open and found large metal shavings. At about 1300 miles the same check engine light came on. Back to the dealership with the same code. Now Mazda says to replace the head.
NHTSA complaint 11641443We have had this 2025 Mazda CX-50 hybrid for a couple of months. On January 21, 2025, my wife tried to start it after shopping at a Dollar store. All the warnings lights came on, blinking, and the car was unresponsive to drive. After repeated attempts to start the car, the warning lights, finally, did go off, but a message of "hybrid system malfunction have vehicle inspected" came on. It finally started and allowed her to drive home. The alert about the hybrid system went off. So far, it has not happened again. I called the service department, and all they said was to bring it in if it does it again. No one has looked at it. Really wasn't any risk to her since she was in town. But had it happened somewhere where she didn't have phone service, it could have put her at risk. I don't really know what happened, but the biggest thing is the worry that it will do it again.
NHTSA complaint 11638099Brake pads loose / moving inside the shims of overall Brake system for the vehicle . Making audio noise while driving and parking and stopping vehicle. Safety risk of brake Failure Minor Odor of fire/fumes
NHTSA complaint 11622333Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.