Complaints over time
Complaints about the 2016 Mazda MAZDA5 peaked in 2017, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2016 Mazda MAZDA5
SUV, gasoline, 4x2, built in Japan. Owner complaints on file from Aug 22, 2017 to Dec 23, 2021.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints2Below the median 2016 suv
Severity index0.02016 suvs average 6.0
First 24 months1Complaints in its first two years
Components
50% of complaints about the 2016 Mazda MAZDA5 name powertrain
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2016 Mazda MAZDA5
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2016 Mazda MAZDA5
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Dec 23, 2021Failure Nov 23, 2021124,000 milesThomasville, NCPower train
The contact owns a 2016 Mazda CX-5. The contact stated while driving 35 MPH, the "go to the nearest safe location" warning message was displayed. The contact was able to park the vehicle on the side of the road. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic and was informed that an unknown belt and unknown pulley needed to be replaced. The vehicle was repaired. The contact stated two days later she experience the failure and heard an abnormal noise. The contact took the vehicle back to the independent mechanic but was unable to duplicate the failure. The contact took the vehicle to a second independent mechanic and was informed that a loosened wire needed to be tightened and the rotor needed to be turned. The vehicle was repaired but continued to experience failure. The contact stated that on another occasion while driving 70 MPH, she heard a loud abnormal noise. The contact stated no warning light was illuminated. The contact was able to park the vehicle on the side of the road. The vehicle was not drivable. The contact towed the vehicle to a second independent mechanic and was informed that the center driveshaft needed to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 124,000. The VIN was not available.
NHTSA complaint 11444849 - Filed Aug 22, 2017Failure Aug 21, 20174,995 milesEstero, FLUnknown or other
YESTERDAY WHILE FILLING SUV WITH GAS THE CAR WAS RUNNING AND IN PARK. I HAD PROCESSED MY DEBIT CARD, CHOSE GAS AND WAS IN THE FILLING PROCESS WHEN THE CAR ROLLED AWAY- SPILLING GAS AS NOZZLE WAS IN CAR. I RAN AFTER THE VEHICLE AND FELL TRYING TO CATCH IT. IT HIT A CURB, BOUNCED BACK AND CONTINUED ACCELERATING FORWARD. SOMEHOW I MANAGED IN EXTREME PANIC MODE TO CATCH UP WITH THE CAR- GET THE DOOR OPEN AND GET THE CAR BACK INTO PARK MODE. I WAS ALONE. THE WRITER KNOB WAS IN PARK OR I COULD NEVER HAVE GOTTEN THAT FAR WITH THE DEBIT- THE GAS CAPTURE AND THE NOZZLE.I AM SO SORE FROM THE FALL AND CHASE. OTHERS SAW WHAT HAPPENED AND CAME TO MY AID. I HAVE NOT GONE TO A DOCTOR. GOT HOME DRENCHED IN GASOLINE AS CAR TOOK OFF WHILE PUMPING AND ICED MYSELF EVERYWHERE. MY BACK IS KILLING ME AND AND MY ARMS FROM CATCHING A MOVING VEHICLE WHILE TRYING TO OPEN THE DRIVERS SIDE DOOR. SOMEONE IN FRONT OF THIS CAR WOULD HAVE BEEN MOWED DOWN OR A CAR IN FRONT WOULD HAVE BEEN HIT. NOTHING LIKE THIS HAS EVER HAPPENED TO ME BEFORE. SO DISTURBED. CAR HAS LESS THAN 5000 MILES ON IT AND I WILL SELL IT TO CARMAX NEXT WEEK. WHAT HAPPENED TO MAKE A CAR IN PARK GETTING FUEL JUST TAKE OFF IS BEYOND COMPREHENSION. THERE WAS NO HILL AS I AM IN FLAT FL. EVERY PART OF ME IS IN PAIN TODAY. CAR WAS STATIONARY BEING FILLED WITH GAS WHEN IT TORE AWAY FROM THE GAS PUMP AND PROCEEDED STRAIGHT- IT ACCELERATED. IT WAS IN PARK.
NHTSA complaint 11018854
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
67 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- 09-016-23 Feb 28, 2023 · Service Bulletin/Repair Instructions
Speedometer replacement procedure - Maintenance Feb 26, 2016 · Service Bulletin/Repair Instructions
Maintenance. - Mazda TSB March Mar 31, 2016 · Service Bulletin/Repair Instructions
Mazda Technical Service Bulletins March 2016 Some vehicles may exhibit the inner cloth (A) falling down at the rear end causing a poor appearance and obstructing the view of the back window. - 0904415 Nov 13, 2015 · Service Bulletin/Repair Instructions
Mazda connect shuts down and does not reboot - 0901316 Feb 26, 2016 · Service Bulletin/Repair Instructions
Excessive condensation or water within the headlamp assembly caustion - 0901216 Feb 26, 2016 · Service Bulletin/Repair Instructions
Paint damage Mazda pocket paint guide - 0901016 Feb 17, 2016 · Service Bulletin/Repair Instructions
Stains found on kpaint during PDI - 0900916 Feb 17, 2016 · Service Bulletin/Repair Instructions
HandsFree bluetooth module and/or text messaging troubleshooting procedure - 0900716 Feb 17, 2016 · Service Bulletin/Repair Instructions
Speedometer replacement procedure - 0800116 Feb 5, 2016 · Service Bulletin/Repair Instructions
Passenger fAirbag deactivation (PAD) indicator light illumination - Transmission Mar 16, 2021 · Service Bulletin/Repair Instructions
MultiModel (equipped with skyactivdrive) ATF color deterioration New vehicle automatic transmission fluid (ATF) color is blue. As the vehicle mileage increases, the ATF color changes. The color change does not affect vehicle performance. - 0400416 Feb 26, 2016 · Service Bulletin/Repair Instructions
Brake noise, judder and dragging diagnosis and servicing - 0200216 Jan 8, 2016 · Service Bulletin/Repair Instructions
STAINS APPEAR ON WHEELS - 0101415 Dec 17, 2015 · Service Bulletin/Repair Instructions
Engine Oil seepage from engine oil pressure switch - 0100416 Feb 15, 2016 · Service Bulletin/Repair Instructions
Battery Maintenance - 0100116 Feb 5, 2016 · Service Bulletin/Repair Instructions
Engine Start /Stop Procedure with room fuse removed - 0000216 Feb 26, 2016 · Service Bulletin/Repair Instructions
Mazda guidelines for factory scheduled maintenance - 09-025-21-3824 Aug 17, 2021 · Service Bulletin/Repair Instructions
This service bulletin provides information regarding the proper use of the driverâ™s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage. - SA-040-21 Jun 7, 2021 · Service Bulletin/Repair Instructions
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. - MT-003-21 Jun 1, 2021 · Service Bulletin/Repair Instructions
Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge … - CSP10a Mar 1, 2021 · Service Bulletin/Repair Instructions
SERVICE REACTIVATION AND OWNER LOYALTY PROGRAM (CSP10) - EXPIRES APRIL 30, 2021 - MT-017-17 Nov 2, 2017 · Service Bulletin/Repair Instructions
If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices … - CSP10 Feb 10, 2021 · Service Bulletin/Repair Instructions
SERVICE REACTIVATION AND OWNER LOYALTY PROGRAM (CSP10) - EXPIRES APRIL 30, 2021 - 01-006-21-3779 Feb 8, 2021 · Service Bulletin/Repair Instructions
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer,… - 01-005-21-3778 Feb 8, 2021 · Service Bulletin/Repair Instructions
The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle… - 09-002-21-3770 Jan 21, 2021 · Service Bulletin/Repair Instructions
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer - 09-018-17 May 22, 2017 · Service Bulletin/Repair Instructions
Display shows inaccurate ambient temperature. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. - MT-001-17 Aug 22, 2016 · Service Bulletin/Repair Instructions
Windshield washer fluid change - Factory filled windshield washer fluid has been changed to an ethanol type (yellow color) instead of athe conventional methanol type (blue color). This change is for European compliance Mazda has decided to make the change f… - SA266 Dec 19, 2016 · Service Bulletin/Repair Instructions
MAZDA Mobile start (MMS) cannot communicate with vehicle - MTI_1115 Dec 22, 2016 · Service Bulletin/Repair Instructions
Multi-Model - Blind Spot Monitoring (BSM) System Change (update) - 09-016-16-3158 Mar 7, 2016 · Service Bulletin/Repair Instructions
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the f… - SA327 Nov 3, 2016 · Service Bulletin/Repair Instructions
TAKATA recalls for Air bag - MTI_1138 Nov 3, 2016 · Service Bulletin/Repair Instructions
Multi-Model - Clutch Slippage or Smell after Clutch Disc Replacement - MTI_1137 Nov 3, 2016 · Service Bulletin/Repair Instructions
Mulri-Model (Equipped with Mazda connect) - DTC U0323/U0423/U3000 Cannot be deleted (Update) - MT-002-20 Aug 3, 2020 · Service Bulletin/Repair Instructions
New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010. - 09-006-20-3673a Jul 20, 2020 · Service Bulletin/Repair Instructions
When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). - 09-006-20-3673 Jan 13, 2020 · Service Bulletin/Repair Instructions
When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part numbe… - 09-003-20-3671 Jan 9, 2020 · Service Bulletin/Repair Instructions
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealerâ™s responsibility to comply with Federa… - MT-002-19 Sep 30, 2019 · Service Bulletin/Repair Instructions
If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematu… - 09-030-19-3598 Jul 29, 2019 · Service Bulletin/Repair Instructions
Some vehicles may exhibit a squeak noise when opening and/or closing the liftgate. This concern only occurs on vehicles where the liftgate stay damper recall (9916H) was previously performed. Some of the liftgate stay damper rods used for the recall were ch… - MT-012-18 Dec 11, 2018 · Service Bulletin/Repair Instructions
If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalent balance machine. If your dealer does not have a GSP9700 or equivalent balan… - 09-005-19-3562 Jan 14, 2019 · Service Bulletin/Repair Instructions
When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part numbe… - 08-001-19-3544 Jan 10, 2019 · Service Bulletin/Repair Instructions
This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service. - 02-002-19-3546 Jan 10, 2019 · Service Bulletin/Repair Instructions
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coatin… - 04-002-19-3545 Jan 10, 2019 · Service Bulletin/Repair Instructions
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better ass… - 09-014-18-3443a Oct 10, 2018 · Service Bulletin/Repair Instructions
When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part numbe… - 09-023-18-3475 May 8, 2018 · Service Bulletin/Repair Instructions
When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to… - 08-001-18-3457 Apr 5, 2018 · Service Bulletin/Repair Instructions
This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service. - 04-004-18-3468 Apr 27, 2018 · Service Bulletin/Repair Instructions
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better ass… - 02-008-18-3467 Apr 27, 2018 · Service Bulletin/Repair Instructions
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coatin… - 09-014-18-3443 Mar 22, 2018 · Service Bulletin/Repair Instructions
When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). - 00-001-18-3446 Mar 22, 2018 · Service Bulletin/Repair Instructions
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services perf… - 09018173351 May 22, 2017 · Service Bulletin/Repair Instructions
Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer with this concern, first verify the condition when the customer noticed this sym… - 09-008-17-3324 Mar 9, 2017 · Service Bulletin/Repair Instructions
Take caution when cleaning plastic headlight lenses. Damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. Damage caused by using these cleaners is not covered by Mazda's New Vehicle Limited Warranty term. - 02-002-16-3124 Jan 8, 2016 · Service Bulletin/Repair Instructions
SOME AUTOMOTIVE CLEANING PRODUCTS CONTAIN STRONG ACID OR ALKALI. WHEN THESE TYPES OF CLEANERS ARE USED TO CLEAN THE WHEELS ON MAZDA VEHICLES, THE CHEMICALS CONTENTS PENETRATE THE CLEAR COATING OF THE WHEEL SURFACE AND DAMAGE THE PAINT UNDER THE CLEAR COATIN… - 09-016-16-3158 Mar 7, 2016 · Service Bulletin/Repair Instructions
AT PDI OR WHEN NEW VEHICLE IS DELIVERED, SOME CUSTOMERS MAY COMPLAIN ABOUT WRINKLES ON THE LEATHER SEAT CUSHION AND/OR SEAT BACK SURFACE.CUSTOMERS HAVING THIS CONCERN SHOULD HAVE THEIR VEHICLE REPAIRED BY A QUALIFIED UPHOLSTERY REPAIR SPECIALIST USING THE F… - 09-009-16-3150A May 10, 2016 · Service Bulletin/Repair Instructions
SOME VEHICLES MAY EXHIBIT BLUETOOTH® HANDS-FREE AND/OR TEXT MESSAGING RELATED CONCERNS. TO IMPROVE THE HANDLING OF BLUETOOTH® HANDS-FREE AND/OR TEXT MESSAGING CUSTOMER CONCERNS, MAZDA CRE-ATED A SPECIAL SERVICE AND PARTS EXCHANGE PROGRAM AS OF FEBRUARY 2010… - 09-016-16-3158A Jun 22, 2016 · Service Bulletin/Repair Instructions
AT PDI OR WHEN NEW VEHICLE IS DELIVERED, SOME CUSTOMERS MAY COMPLAIN ABOUT WRINKLES ON THE LEATHER SEAT CUSHION AND/OR SEAT BACK SURFACE.CUSTOMERS HAVING THIS CONCERN SHOULD HAVE THEIR VEHICLE REPAIRED BY A QUALIFIED UPHOLSTERY REPAIR SPECIALIST USING THE F… - 1080M Jun 24, 2016 · Service Bulletin/Repair Instructions
IF AN ENGINE ASSEMBLY IS REPLACED AFTER A CATASTROPHIC INTERNAL MECHANICAL FAILURE, CLEAN THE INTAKE MANIFOLD INTERNALLY BEFORE INSTALLING A REPLACEMENT ENGINE ASSEMBLY. IF THE INTAKE MANIFOLD IS NOT CLEANED PROPERLY, THE REPLACEMENT ENGINE MAY FAIL PREMATU… - 1102M May 27, 2016 · Service Bulletin/Repair Instructions
WORKSHOP MANUAL EVAP SYSTEM LEAK INSPECTION USING THE M-MDS HAS BEEN DISCONTINUED FOR SOME MODELS. INSTEAD, THE WORKSHOP MANUAL EVAP SYSTEM LEAK INSPECTION USING EVAP LEAK TESTER WILL BE USED TO TROUBLESHOOT EVAP SYSTEM LEAKS.
Source: NHTSA manufacturer communications files.