Complaints over time
Complaints about the 2004 MCI D4500 peaked in 2007, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2004 MCI D4500
Bus, diesel, built in Mexico. Owner complaints on file from Feb 20, 2007 to Feb 20, 2007.
Recall campaigns covering this model year739k vehicles or units across those campaigns
Owner complaints1Close to the median 2004 bus
Severity index100.02004 buss average 19.2
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2004 MCI D4500 name steering
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
7 recall campaigns cover the 2004 MCI D4500
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-853 | Dec 10, 2025 | Front door lower curb view glazing material is incorrect | Structure | 15,454 | Part replacement |
| 13V-498 | Oct 17, 2013 | Specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed to heat | Electrical system | 10,016 | Part replacement |
| 10V-087 | Mar 9, 2010 | Wheelchair lift may become disengaged from a locked position and slide unrestrained on its rollers in the storage structure, potentially breaking… | Adaptive equipment | 4,457 | Repair or modification |
| 09V-432 | Nov 3, 2009 | Connector board can corrode due to an accumulation of moisture under the connector | Lighting | 701 | Repair or modification |
| 06V-481 | Dec 19, 2006 | On certain motor coaches, the boost connector housing can fail over time, exposing the positive and negative terminals | Electrical system | 1,617 | Not stated |
| 06V-241 | Jul 6, 2006 | On certain motor coaches equipped with a slide switch to control the defroster blower speed, there is a speed controller for each of the two… | Visibility and wipers | 1,768 | Part replacement |
| 06V-140 | Apr 27, 2006 | On certain motor coaches equipped with detroit diesel series 60 engines, the turbocharger compressors can fail | Engine and cooling | 4,765 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2004 MCI D4500
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Feb 20, 2007Failure Feb 13, 2007250,000 milesFruitland Park, FLTie rod assemblyCrash
TL*- THE CONTACTLOST CONTROL OF A 2004 MCI F3500 COACH AT A SPEED OF 30 MPH. THE FAILURE AND CURRENT MILEAGE WERE BOTH 250000. THE CONTACT HAD THE VEHICLE TOWED TO A FACILITY IN ST. LOUIS, WHERE HE WAS TOLD UPON ARRIVAL THAT THE STEERING PIVOT POINT RIPPED FROM THE FRAME OF THE VEHICLE, AND WAS INOPERABLE. HE CALLEDF THE MANUFACTURER THEY HAD IT TOWED TO THE REPAIR CENTER. THE FRAME WAS WEAK, AND THEY WANTED TO WIRE NEW FRAME MATERIAL, WHICH THEY HAVE NOT BEEN ABLE TO LOCATE TO REPAIR THE VEHICLE. HE DID NOT KNOW IF THIS HAPPENED TO ANY OTHER MOTOR COACH ON THE ROAD . ONCE THE MANUFACTURER REPAIRED THIS PROBLEM HE HA TO PAY FOR IT, BUT HE KNEW THAT THIS WAS A SAFETY PROBLEM AND WOULD LIKE TO RECEIVE A REIMBURSEMENT. *AK
NHTSA complaint 10183086
Source: NHTSA ODI complaints file.
Investigations
2 NHTSA investigations on file
- EA12007 Engineering analysis, Powertrain
MCI Drive Shaft Safety Loop Failures
Opened Sep 13, 2012, closed Dec 3, 2015 · led to a recall - PE12007 Preliminary evaluation, Powertrain
MCI Driveshaft Safety Loop Failures
Opened Mar 21, 2012, closed Sep 20, 2012
Source: NHTSA ODI investigations file.
Service bulletins
4 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- SB 3120 Oct 7, 2019 · Service Bulletin/Repair Instructions
This Service Bulletin informs owners of the procedure to clean the batteries and reapply corrosion inhibitor every 6000 miles or 3 months, whichever first occurs. - SB-357 Apr 25, 2011 · Service Bulletin/Repair Instructions
MOTOR COACH INDUDSTRIES: INFORMATION ON REPLACING THE COOLANT PUMP THAT MAY HAVE A PROBLEM. *RM - 354 Feb 24, 2011 · Service Bulletin/Repair Instructions
MOTOR COACH INDUSTRIES SERVICE CAMPAIGN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. THERE MAY BE A HARSH DOWNSHIFT, RPM FLARE, OR THE TRANSMISSION MAY LOCK. *RM - SB-277C Feb 24, 2009 · Service Bulletin/Repair Instructions
MOTOR COACH: TAG AXLE/DRIVESHAFT INTERFERENCE-FIXED TAG AXLE. INTERFERENCE DUE TO LIMITED CLEARANCE BETWEEN DRIVE SHAFT U JOINT BEARING CAP BOLTS AND TAG AXLE CENTER BEAM. MODEL YEARS UNKNOWN. *PE
Source: NHTSA manufacturer communications files.