SUV, gasoline, built in Mexico. Owner complaints on file from Dec 13, 2022 to Feb 22, 2023.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 26V-481 | Jul 24, 2026 | Micro-switch in the driver's door lock may corrode and fail to detect an open door, preventing the electronic parking brake or "Auto-Park" feature… | Latches and locks | 310,667 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
According to a MB USA representative, the warning light instructing me not to drive over 50 miles per hour was related to my suspension. In addition to the warning light, I have repeatedly expressed my concerns about a loud creaking noise coming from the wheel area while driving, turning the corner, pulling in and out of driveway, etc. However, South Bay Mercedes is never able to duplicate the noise or identity the warning. I have also contacted MB USA on multiple occasions and they confirmed that I have three (3) open cases, but refuse to provide me with the case number and fail to respond as stated during each call. The suspension warning light has been coming on, intermittently, a few months after I purchased the vehicle and South Bay Mercedes only suggested a tire change and service appointments while blatantly disregarding the problem. Now I am getting a warning light that states, Service Required Do Not Shift Gears Visit Dealer. I have had this car less than a year as it was purchased brand new, and South Bay Mercedes/MB USA have been giving me the runaround for months; only corresponding to schedule upcoming service appointments. I have since changed my front tires, but continue to get warning messages. I have repeatedly expressed concerns about my safety and never received a response from MB USA.
NHTSA complaint 11508462I purchased my car in April of this year 2022 and have driven less than 10K miles. The tread of my front two tires has already worn down to less than 3/32 compared to the rear wheel 6/32. Driving conditions are normal and according to Mercedes this is known issue. This exceeds normal wear and tear and should be a safety concern.
NHTSA complaint 11497272Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.