SUV, gasoline, AWD/All-Wheel Drive, built in Germany. Owner complaints on file from Sep 30, 2024 to Nov 21, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-658 | Sep 9, 2024 | Integral carrier that supports the engine may fail due to improper welds, which can cause a loss of vehicle control | Structure | 4 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
The vehicle has an ongoing transmission downshifting malfunction. The powertrain unexpectedly downshifts while driving, causing sudden changes in speed and unstable vehicle behavior. The issue can be inspected at any time, as the defect occurs intermittently and has not been repaired. This malfunction puts my safety and the safety of others at risk because the vehicle can slow down abruptly or shift aggressively without any input from the driver. This can create dangerous situations in traffic, especially at highway speeds or during acceleration. The problem has been reproduced and observed multiple times by the Mercedes-Benz dealership. I have taken the vehicle to the service center repeatedly for this same issue. Most recently, the vehicle remained at the service center for 10 consecutive days, but the defect was not resolved. The vehicle has been inspected by Mercedes-Benz technicians on several occasions. Despite multiple repair attempts, the issue continues to occur. There were no warning lamps or dashboard messages prior to the malfunction. The issue first appeared months ago and has persisted despite repeated service visits and repair attempts.
NHTSA complaint 11700853There wasn't a field for my exact issue but my exact issue along with many others is the lack of power when accelerating in first gear. The car has an extremely numb feeling when starting out in first gear and does not takeoff like it should. There have been many Times where I accelerate and the car hesitates then I get a transmission jolt Or the car just does not accelerate immediately when I push on the gas from a stop. This is causing me to not pull out in front of cars in fear the car will hesitate which is a safety issue. this has been going on ever since we got the car a few months ago. The dealership says the vehicle is "operating as designed however this is a poor excuse" i've had owned dozens of vehicles in the past 28 years and not one of them has had poor acceleration like this. I've owned cars with a quarter of the horsepower of this vehicle that accelerate better from first gear.
NHTSA complaint 11617155Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.