SUV, gasoline, AWD/All-Wheel Drive, built in United States. Owner complaints on file from Aug 6, 2024 to Apr 29, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
car spontaneously caught fire while driving, without any warning, with smoke first coming from the air vents followed by smoke from under the bonnet then visible fire engulfing the front of the car, it was serviced 6 weeks prior without any concerning findings on the mechanical or electrical components. 911 was called and fire was extinguished and insurance claim filed, currently being investigated by insurance as to what may have caused the fire.
NHTSA complaint 11657413I would like to report that there is a Key Fob connection problem with my car causing it to lock with the key inside the car. This could pose safety issues. I placed my purse with my Key Fob and phone on the passenger seat. I loaded other items in the car. I closed the door to walk around the car to get in the drivers seat. When the door closed, the car immediately locked. My husband had to come with his phone to open with Mercedes Me App. It was a hot day. Fortunately, my infant granddaughter was not in the car. I discussed this event with my local dealer. They informed me that it is happening to other 2024 cars because the fob has a new design which allows it to go into a sleep mode to preserve the battery. They informed that it happens randomly. They were aware of it happening to other customers. I phoned customer service with Mercedes USA. They had previous reports of this happening. They even mentioned that a child had to be rescued by breaking the window. They suggested that I report the problem to your organization. I was told that was the only way that it could be addressed by a recall. Both the dealership and the USA representative said that there was no way to prevent it from happening again. This problem can result in children being locked in the car. This can also result in being locked out of the car in areas with no way to summons help. I am very concerned. There is no warning that could prevent this situation. I will be happy to provide my car for inspection.
NHTSA complaint 11606905Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.