Wagon, gasoline, AWD/All-Wheel Drive, built in Germany. Owner complaints on file from Aug 23, 2023 to Jul 22, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-880 | Dec 21, 2023 | Fuel pump may shutdown, causing a loss of drive power | Fuel system | 79,676 | Part replacement |
| 23V-445 | Jun 26, 2023 | Fuel pump may shutdown, which can result in a loss of drive power | Fuel system | 143,551 | Part replacement |
| 22V-189 | Mar 25, 2022 | Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the… | Steering | 8,396 | Software update |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
8 complaints on file, page 1 of 1.
I own a 2022 Mercedes-Benz E350. The front glass roof panel located directly above the windshield developed a large crack while the vehicle was parked. The crack extends nearly the full length of the panel and includes areas where the glass has separated along the fracture. I am not aware of any collision, road debris, or object striking the vehicle before the damage was discovered. The damaged panel is available for inspection. I am concerned that if this type of failure were to occur while the vehicle is in motion, broken glass could fall into the passenger compartment or be shed onto the roadway, creating a potential safety hazard for the driver, passengers, and other motorists. The vehicle has been inspected by a Mercedes-Benz dealership, and the damage has been documented for repair. To my knowledge, there were no warning messages, alerts, or other symptoms before the crack appeared. The cause of the failure is unknown. I am aware of reports from other Mercedes-Benz owners describing similar cracking of roof glass panels. Based on those reports, I am concerned this may indicate a broader design or manufacturing issue and respectfully request that NHTSA investigate whether this represents a pattern affecting similar vehicles.
NHTSA complaint 11752247This vehicle on an ongoing basis is reporting false speed limits. It consistently abruptly drops the indicated speed limit from 70MPH on [XXX] northbound in Salt Lake City. the vehicle slows itself abruptly in traffic that is sometimes dense and traveling 70 to 80. An eventual rear end collision seems likely which could involve multiple vehicles. It intermittently presents the same risk in other locations with no as yet recognized associated variables such as the one location on [XXX]. Exact start and stop of the erroneous speed limit are not consistent. Sometimes brief and sometimes for a mile or more. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11709449Major issue found with engine cylinder head in various models with 2.0 Liter Turbo charged engines (Engine code M260 or M264). Cylinder heads have premature wear at valve seats, causing engine misfires and unsafe driving conditions. (Sudden loss of power, even on freeways.) Mercedes-Benz had improved cylinder head design to mitigate this issue, thus proving that they knew it was their product quality that is causing these unsafe issues. Mercedes-Benz even put out a service bulletin to address these defective cylinder heads. This publication can be found under XENTRY, Topic Number LI01.30-P-072328, Version 8, published 9/26/2023. My contact at Mercedes Dealer informed me that they are seeing a drastic increase in this problem affecting roughly over 25% of the models with these engines. They are beginning to fail at around the same time as the warranty expires. There are numerous stories on the internet concerning this issue, examples can be found in the following links: https://www.facebook.com/groups/mercedesbenzowners/posts/10162557430080937/ https://www.mercedesgleforum.com/threads/cylinder-head-replacement-11-500.4399/ We contacted Mercedes-Benz US Headquarters, they do not believe it is their problem and throws petty money around in attempt to strong-arm owners to shut us down. All we request was for Mercedes-Benz to own up to their quality issues and handle the repairs at their expense. Please help me among all the other owners that this is affecting. Thank you in advance for your assistance in this matter.
NHTSA complaint 11695193On June 16, 2024, while driving my 2022 Mercedes E 350 with my two young children in the car, my sunroof suddenly and literally exploded. Fortunately, the sunroof screen was closed, which prevented us from sustaining any direct injuries. However, the entire sunroof shattered and is now gone. The explosion sounded like a gunshot, causing immediate and extreme distress. My body began shaking uncontrollably from the shock and fear of the incident. This unexpected event posed a severe safety hazard, and I am deeply concerned about the potential risks to other drivers with similar vehicles. **Vehicle Information:** - Make: Mercedes-Benz - Model: E 350 - Year: 2022 - Mileage: 87,000 miles **Incident Information:** - Date of Incident: June 16, 2024 - Description of Incident: Sunroof explosion while driving with children in the car. I urge the NHTSA to investigate this matter as it is a critical safety issue that could have resulted in serious injuries or worse.
NHTSA complaint 11595117Auto break suddenly activated during traffic with no obstruction ahead. Also Automatic Headlamp Mode Inoperative comes on and off
NHTSA complaint 11568552My vehicle suddenly stopped in the middle of road. It showed gas tank empty though tank had half tank gas. i would have been hit by a vehicle behind me. Fortunately, there were no vehicles behind me. i filled the remaining half tank , then car started again. I believe that gas sensor was not working. I dropped the vehicle for service to the mercedes benz dealerwith full tank of gas. It was showing empty gas tank and i can drive zero miles. Dealer told me after 3 days that gas tank needs to be replaced. My concern is that , manufacturer might have made a defective gas sensor or gas tank. This may lead for deaths. It may need a recall , if you have received similar complaints. I contacted the dealer who sold the vehicle by email. I didn't get any response. I am unable to upload that file here. upload file in this link is not working.
NHTSA complaint 11561167The panoramic sunroof exploded while inside the car without warning. Contacted the dealership/service center on Friday 9/15/2023, was told they have not received a memo regarding the panoramic sunroofs in the 2022 E350, however; this is a know problem. I was told that this is not covered of my warranty because they assume something had to hit the glass, provided evidence via my security camera that not fell and hit the glass. Even after this happened the warning system did not even go off to indicate there was a problem.
NHTSA complaint 11545429The contact owns a 2022 Mercedes-Benz E350. The contact stated that on several occasions while driving at various speeds, the vehicle decelerated while the accelerator pedal was depressed. The contact was able to turn off and restart the vehicle. An unknown warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed a fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was repaired; however, the contact stated that the following day she smelled a fuel odor coming from the vehicle and became aware of a puddle of fuel on the ground underneath the vehicle. The contact stated that she checked the fuel gauge and noticed that the fuel level was low. The dealer was notified of the failure and the contact was advised to tow the vehicle back to the dealer. The contact stated that she received the NHTSA Campaign Number: 23V445000 (Fuel System, Gasoline). The vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 14,403. VIN tool confirms parts not available.
NHTSA complaint 11540275Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.