Coupe, gasoline, built in Germany. Owner complaints on file from Dec 30, 2020 to Sep 24, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 22V-365 | May 20, 2022 | Error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system | Communication | 242,722 | Software update |
| 22V-232 | Apr 8, 2022 | Rearview camera may not display the rearview image due to a software error | Back-over prevention | 126,443 | Software update |
| 21V-961 | Dec 13, 2021 | During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak | Fuel system | 139 | Part replacement |
| 21V-058 | Feb 5, 2021 | Software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the… | Communication | 1,292,258 | Software update |
| 20V-328 | Jun 5, 2020 | Left-rear seatback latch may not be strong enough to withstand certain loads | Seats | 1,352 | Part replacement |
| 20V-228 | Apr 21, 2020 | Front left seatbelt may be improperly installed, potentially allowing the seatbelt to contact sharp metal components and damage the seatbelt webbing | Seat belts | 6 | Part replacement |
| 20V-068 | Feb 7, 2020 | Electrical circuit inside the Emergency Call System (eCall) communication module may be damaged, potentially relaying an inaccurate vehicle location | Communication | 239 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
9 complaints on file, page 1 of 1.
The contact owns a 2020 Mercedes-Benz E-450. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed and there was an abnormal sound coming from the vehicle. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer where the failure was confirmed and was associated with an unrepaired recall. The contact received notification of NHTSA Campaign Number: 26V216000 (Power Train); however, the part was not yet available. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 68,000.
NHTSA complaint 11766624Rear glass window on convertible soft top is prematurely separating/delaminating from top assembly on 2020 Mercedes-Benz E350 convertible with under 8,000 miles. Glass is integrated into the convertible top and failure may lead to reduced rear visibility, possible glass detachment, water intrusion, and safety hazard while driving. This appears premature and inconsistent with expected vehicle life.
NHTSA complaint 11738921The contact owns a 2020 Mercedes-Benz E-450. The contact stated that while attempting to reverse, the rearview camera became inoperative. The contact stated that the rearview camera image was frozen. The contact also expressed concerns that the emblem located on the rear of the vehicle was intermittently blocking the rearview image. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 48,000.
NHTSA complaint 11694082The contact owns a 2020 Mercedes-Benz E450. The contact stated that while reversing, the rearview camera image failed to display. An image indicating that the rearview camera was inoperable was displayed on the infotainment system screen. The local dealer was notified of the failure and informed the contact that the manufacturer was in the process of issuing a related recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The manufacturer transferred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 34,000.
NHTSA complaint 11635911The contact owns a 2020 Mercedes-Benz E450. The contact stated that while shifted into reverse, the back over prevention camera displayed the rear view of the vehicle for approximately 10-seconds before going black. The back over prevention camera remained open despite failing to display an image of the rear of the vehicle. The vehicle had been taken to the dealer where it was diagnosed that the failure was related to NHTSA Campaign Numbers: 22V232000 (Back Over Prevention) however, the VIN was not included. The back over prevention camera was replaced. The manufacturer was not made aware of the failure. The failure mileage was 48,000.
NHTSA complaint 11601554The side wall split on the outside of the tire and the tire deflated. I pulled to the side of the road. I have no spare because the tires are run flats. I tried to drive and within about 3 miles the tire shredded. The tread separated from the tire and made the car undriveable because the tire tread was hitting the wheel well. I was stranded with no spare. The rubber began melting and I was told by the tire shop fixing my car it fused to the rim. This tire was not made properly.
NHTSA complaint 11465827On October 2, 2021, car caught fire in the engine compartment while car was turned off under carport of home. Car mileage was 18,000. The car was serviced by Mercedes of Marin and driven approximately 25 miles after the service when incident occurred. No warning lamps or messages appeared. Fire damage to carport and garage of house and fence and gate. Allstate, the insurance carrier is performing a fire inspection of the vehicle.
NHTSA complaint 11437940The contact owns a 2020 Mercedes-Benz E450. The contact stated while attempting to open and close the door, the door failed to remain open. Additionally, on several occasions, the door closed independently. The vehicle was repaired however, the failure persisted. The manufacturer was informed of the failure. The contact was awaiting a callback. The failure mileage was approximately 8,000.
NHTSA complaint 11419360THE DOOR HINGES ARE DEFECTIVE. WHEN THE DOOR IS OPENED, IT CLOSES TOO QUICKLY. THE DETENTS DO NOT WORK. THEY DO NOT HOLD THE DOOR AJAR. THIS IS A LONG, HEAVY DOOR AND WHEN IT SLAMS SHUT ON YOUR LEG, ANKLE OR FOOT IT REALLY HURTS! THE ONLY WAY TO GET OUT OF THE VEHICLE SAFELY IS TO PUT YOUR FOOT AGAINST THE DOOR TO HOLD IT OPEN WHILE YOU EXIT. I BROUGHT THIS PROBLEM TO THE ATTENTION OF MB, WHO AGREED TO REPLACE THE HINGES ON THE DRIVER'S DOOR. ONCE THIS WAS DONE, THE DOOR WORKED FINE... FOR A MONTH. AND THEN IT SUFFERED THE SAME PROBLEM OF SLAMMING SHUT OR NOT STAYING OPEN. MB SUBSEQUENTLY REPLACED THE HINGE ON THE PASSENGER DOOR, WHICH IS HARDLY USED, SO I HAVE NO DATA FOR THAT. I HAVE WRITTEN TO MB ON SOCIAL MEDIA AND RECEIVED A RESPONSE THAT THEY WOULD "LOOK INTO IT." THIS IS A DANGEROUS CONDITION. IT MAKES ENTERING AND EXITING THE CAR PAINFUL AND STRESSFUL. MB NEEDS TO RE-ENGINEER THIS HINGE SO THAT IT WORKS AS IT IS SUPPOSED TO AND DOESN'T INJURE PEOPLE. LAST MONTH A FRIEND ARRIVED IN THE COUPE VERSION OF THIS CAR. AS HIS WIFE GOT OUT OF THE CAR, THE DOOR SLAMMED SHUT ON HER ANKLE. I TOLD HER TO CALL MB. THIS IS A SERIOUS PROBLEM WHICH COULD RESULT IN DEBILITATING INJURY. IT NEEDS TO BE CORRECTED.
NHTSA complaint 11385595Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.