Complaints over time
Complaints about the 2016 Mercedes-Benz GLE peaked in 2018, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2016 Mercedes-Benz GLE
SUV, gasoline, built in United States. Owner complaints on file from Sep 10, 2017 to Jan 14, 2020.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints4Below the median 2016 suv
Severity index0.02016 suvs average 6.0
First 24 months0Complaints in its first two years
Components
25% of complaints about the 2016 Mercedes-Benz GLE name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2016 Mercedes-Benz GLE
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2016 Mercedes-Benz GLE
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
4 complaints on file, page 1 of 1.
- Filed Jan 14, 2020Failure Jan 4, 202064,537 milesLawrenceville, GAElectrical system, Fuel/propulsion system, Unknown or other
I PURCHASED MY 2016 MERCEDES BENZ GLE 350 LATE SEPTEMBER 2019. SINCE I HAVE OWNED THE VEHICLE I HAVE HAD ISSUES WITH WATER GETTING IN THROUGH THE LIFT GATE. ON SATURDAY JAN 4 THIS WATER ENTRY THROUGH TRUNK CAUSED MY MERCEDES BENZ TO STALL WHILE DRIVING. FORTUNATELY I WAS ON A SAFE ROADWAY WITH AMPLE SPACE BETWEEN OTHER DRIVES AND AN ACCIDENT DID NOT OCCUR. AFTER TOWING IT HOME I HAD THE CAR DIAGNOSED BY MY LOCAL MERCEDES BENZ SPECIALIST. THE COMPUTER HAD THE FOLLOWING STORED DIAGNOSTIC CODES. P053F94 STORED THE FUEL PRESSURE DURING A COLD START IS IMPLAUSIBLE. THERE EXISTS AN UNEXPECTED INSTRUCTION. P062800 CURRENT THE OUTPUT FOR THE FUEL PUMP HAS A SHORT CIRCUIT TO THE GROUND. U010987 CURRENT AND STORED COMMUNICATION WITH THE FUEL PUMP MODULE IS FAULTY. THE MESSAGE IS LOST. THESE DIAGNOSTIC CODES LED TO TECHNICAL SERVICE BULLETIN WATER ENTRY THROUGH TRUNK REFERENCE NUMBER(S) LI88.50-P-069683 VERSION 1 DATE OF ISSUE: APRIL 12, 2019 FUNCTION GROUP 88.50 TRUNK LID COMPLAINT TRUNK SEAL IS LOOSE, VEHICLE WILL NOT START, OR CHECK ENGINE LIGHT
 CAUSE POSSIBLE IMPROPER FIT OF TRUNK SEAL OR WATER ENTRY TO THE FUEL PUMP UNIT REMEDY PLEASE OPEN A PTSS CASE. DO NOT MODIFY IN ANYWAY.
NHTSA complaint 11299404 - Filed Nov 8, 2018Failure Jan 1, 201630,000 milesThurmont, MDExterior lighting
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS WERE VERY DIM AND IT WAS DIFFICULT FOR THE CONTACT TO SEE THE ROAD WHILE DRIVING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF HAGERSTOWN (1955 DUAL HWY, HAGERSTOWN, MD 21740, (301) 733-2301) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. *TT*JB
NHTSA complaint 11150201 - Filed Apr 3, 2018Failure Mar 10, 2017Knoxville, TNEngine
2016 MERCEDES BENZ GLE. CONSUMER WRITES IN REGARDS TO ENGINE SHUTTING OFF WHILE DRIVING. *LD THE CONSUMER STATED THE CONTROL MODULE WAS REPLACED. *JS
NHTSA complaint 11024469 - Filed Sep 10, 2017Failure Aug 20, 201717,000 milesRancho Santa Fe, CAAccessory scissor/screw/bottle jack/lift, Unknown or other
DEFECTIVE JACK - THE CAR WAS STATIONARY ON THE SHOULDER OF AN INTERSTATE IN ORDER TO FIX A FLAT TIRE. THE JACK PRONG WAS INSERTED AS DESIGNED INTO THE HOLE UNDER THE CAR AND THE CAR WAS RAISED TO REMOVE THE TIRE. UPON RAISING, THE PRONG DEFORMED AND RESULTED IN THE COLLAPSE OF THE CAR. THE RESULTING DEFORMITY RENDERED THE JACK INOPERATIVE AND ALMOST RESULTED IN SEVERE INJURY. THE CONSUMER STATED MERCEDES ROADSIDE ASSISTANCE WAS NOT APPROPRIATELY RESPONSIVE WHILE THE STRANDED ON THE SHOULDER OF THE HIGHWAY. *JS
NHTSA complaint 11022538
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
83 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- S-B-67.00-29 Jul 23, 2013 · Service Bulletin/Repair Instructions
Since 12/2012 (model 166) and since 06/2013 (model 242) the glass breakage loops are no longer in the side windows and rear window. Suitable interior protection ensures that the interior monitoring function continues to operate correctly. - LI83.00-P-055425 Jul 1, 2013 · Service Bulletin/Repair Instructions
A flapping/rattling noise can be heard from the area of the center console towards the rear. - LI47.40-P-053871 Jul 10, 2013 · Service Bulletin/Repair Instructions
Engine diagnosis warning lamp activated. Fault code P045600 "Very fine leak" or P044200 "Fine leak" stored in engine control unit. - LI33.30-P-056665 Jul 18, 2013 · Service Bulletin/Repair Instructions
Single, throttle lift-off, clunking noise from the side shaft when starting off (audible at the wheel). The clunk is heard once when changing from forward to reverse (and vice versa). - LI32.34-P-056667 Jul 22, 2013 · Service Bulletin/Repair Instructions
Thumping noises at the front axle when driving over road bumps - LI32.34-P-056198 Jul 15, 2013 · Service Bulletin/Repair Instructions
1. In vehicles up to VIN 166 ### #A 097760 without code 803, the following fault code is logged in the quick test: P1C9B00. The control unit 'Roll control' has a malfunction. 2. In vehicles up to VIN 166 ### #A 097760 with code 803 or vehicles as of VIN 16… - P-B-82.85-703 Mar 10, 2014 · Service Bulletin/Repair Instructions
A production fault means that the telematics DVD A 166 827 14 00 cannot be used. Because of this the previous telematics DVDs A 204 827 03 65 and A 204 827 10 65 must continue to be used for control unit programming. If required, these are still available f… - LI82.85-P-058582 Mar 3, 2014 · Service Bulletin/Repair Instructions
Apple products (iPhone or iPod) are not charged via the serial USB interface of the COMAND Online control unit (A40/3) in the stowage compartment of the center console. - LI82.62-P-058583 Feb 27, 2014 · Service Bulletin/Repair Instructions
Sound system: Intermittent loss of sound after engine start - LI72.00-P-058635 Mar 4, 2014 · Service Bulletin/Repair Instructions
Cracking noises or squeaking noises at the doors in the area of the window frame while driving, especially when driving on rough roads. - LI68.30-P-058750 Mar 25, 2014 · Service Bulletin/Repair Instructions
Belt holder/ retaining tab on side paneling in trunk is broken - LI42.10-P-058641 Mar 14, 2014 · Service Bulletin/Repair Instructions
Brake linings on rear axle exhibit differential wear - LI32.34-P-058736 Mar 21, 2014 · Service Bulletin/Repair Instructions
ACTIVE CURVE SYSTEM malfunction in instrument cluster in combination with the following fault codes in the ACS control unit: P100000: The oil pressure at the front axle is too low. (Veh. up to approx. 7/2012) P100200: The oil pressure at the rear axle is… - LI32.34-P-058735 Mar 20, 2014 · Service Bulletin/Repair Instructions
Rumbling noises from the area of the front axle. - T-B-68.30-83 Feb 20, 2014 · Service Bulletin/Repair Instructions
The complete headliner can no longer be replaced for loose headliner magnets. As described in AR68.30-P-4300GQ, 2-component adhesive A 005 989 09 71 is to be used for gluing on the headliner magnets. Any missing magnets can be reordered as of 03/2014. - T-B-32.34-84 Feb 11, 2014 · Service Bulletin/Repair Instructions
Oil spray or fouling on the ACTIVE CURVE SYSTEM is not related to leakage of the hydraulic pump. - LI54.25-P-056472 Feb 10, 2014 · Service Bulletin/Repair Instructions
The key is not recognized in the electronic ignition switch, the vehicle cannot be started and/or the automatic transmission may perform an "Automatic P function" at speeds below 6 km/h. - LI54.21-P-057930 Feb 13, 2014 · Service Bulletin/Repair Instructions
The rear seat heating cannot be activated when the customer has set the ambiance illumination to "Neutral" and "Stage 1" or "Stage 2" in the instrument cluster. - LI54.15-P-057929 Feb 11, 2014 · Service Bulletin/Repair Instructions
The liftgate can no longer be opened when the ambiance illumination is set to stage 1 or 2. - LI49.20-P-057101 Aug 17, 2013 · Service Bulletin/Repair Instructions
Engine diagnosis warning lamp lights up. Fault code 20B91B, 20B913 (The output for the heating element of the AdBlue pressure line has an electrical fault or an open circuit) is stored in the SCR control unit. - LI49.20-P-056353 Feb 12, 2014 · Service Bulletin/Repair Instructions
Engine diagnosis warning lamp active. Fault code 20BE1B and/or 20BD1B (The heating element of the AdBlue tank has a malfunction) is logged in the Blue-Tec control unit. - LI46.10-P-054699 Feb 18, 2014 · Service Bulletin/Repair Instructions
Cracking, clunking noise when braking the vehicle to a stop or when moving off, when the suspension compresses and rebounds at the front axle. Sometimes a single jolt can also be felt at the steering wheel. - LI32.20-P-057942 Dec 4, 2013 · Service Bulletin/Repair Instructions
Thumping noises from front axle when driving over bumps on road. - LI14.20-P-052079 Feb 6, 2014 · Service Bulletin/Repair Instructions
Engine diagnosis warning lamp lights up - Fault code entry (FC) 14A600 or 14A700 - LI91.29-P-053247 Jul 10, 2014 · Service Bulletin/Repair Instructions
The electric seat adjustment and/or the seat heater/seat ventilation or rear monitor is nonfunctional - P-SC-2019060003 Jun 28, 2019 · Service Bulletin/Repair Instructions
Update software of AIR BODY CONTROL (ABC) control unit - LI82 85-P-069851 Jun 20, 2019 · Service Bulletin/Repair Instructions
MBUX multimedia system: High-frequency interference noise from speakers - LI91 10-P-069956 Jun 20, 2019 · Service Bulletin/Repair Instructions
Seat kinetics for front passenger seat not available on vehicles without SA code 275 - LI80 61-P-069914 Jun 7, 2019 · Service Bulletin/Repair Instructions
Vehicle is temporarily unable to be locked or unlocked using Keyless-Go - LI82 85-P-069851 Jun 3, 2019 · Service Bulletin/Repair Instructions
MBUX multimedia system: High-frequency interference noise from speakers - LI82 85-P-069381 Apr 15, 2019 · Service Bulletin/Repair Instructions
MBUX multimedia system: The central display turns dark, interference noise emitted from speakers - LI91 29-P-069667 Apr 9, 2019 · Service Bulletin/Repair Instructions
Seats cannot be adjusted because of low battery voltage - LI82 85-P-069318 Apr 2, 2019 · Service Bulletin/Repair Instructions
Audio 20: Apple CarPlay displays pixelated image - LI91 29-P-069603 Apr 1, 2019 · Service Bulletin/Repair Instructions
Seats cannot be adjusted due to low battery voltage - LI27 60-P-069032 Nov 16, 2018 · Service Bulletin/Repair Instructions
Shift Quality 3-2 and/or 2-3 shift - LI32 34-P-056198 Oct 18, 2017 · Service Bulletin/Repair Instructions
Fault message "AIRMATIC" or "Active Curve System" in instrument cluster - LI82 70-P-066767 Sep 20, 2017 · Service Bulletin/Repair Instructions
COMAND Online: Some contacts on the telephone are not found via voice control. - LI42 10-P-066237 Jul 25, 2017 · Service Bulletin/Repair Instructions
Squeaking noises from area of front axle brake - LI77 21-P-063617 Jul 19, 2017 · Service Bulletin/Repair Instructions
Pop-up roof: Glass roof jams or cannot be opened, drive unit makes rattling noises - LI54 70-P-066813 Jul 21, 2017 · Service Bulletin/Repair Instructions
Distronic distance control - alleged arbitrary intervention - LI82 85-P-066769 Jul 18, 2017 · Service Bulletin/Repair Instructions
COMAND Online: After map update is aborted, navigation no longer functions - LI82 70-P-066767 Jul 18, 2017 · Service Bulletin/Repair Instructions
COMAND Online: Some contacts on the telephone are not found via voice control. - LI54 10-P-066344 Jul 19, 2017 · Service Bulletin/Repair Instructions
BR166 and BR292 - Vehicle does not start, battery discharged. - LI82 85-P-066702 Jul 7, 2017 · Service Bulletin/Repair Instructions
Garmin MAP PILOT: Traffic information service and possibly voice control inoperative after navigation software update using Download Manager version 2.0.29 or 2.0.30 - LI54 10-P-065994 Sep 18, 2017 · Service Bulletin/Repair Instructions
Direct starting/ ECO start/stop inoperative and fault code B21059A current and stored in CBC (front SAM) - LI54 30-P-064548 Sep 18, 2017 · Service Bulletin/Repair Instructions
Instrument cluster: Always boots in main menu (trip/total mileage) / Last mode inoperative - LI82 85-P-065949 Jun 6, 2017 · Service Bulletin/Repair Instructions
Message "SOS - Service Not Activated" in instrument cluster - LI54 70-P-066353 Jun 5, 2017 · Service Bulletin/Repair Instructions
Message in instrument cluster "Collision Prevention Assist Inoperative" - LI54 65-P-066490 Jun 14, 2017 · Service Bulletin/Repair Instructions
Parking Pilot picture in COMAND display blurred - LI54 10-P-066344 Jun 2, 2017 · Service Bulletin/Repair Instructions
Vehicle does not start, battery discharged. - LI54 30-P-066154 Aug 31, 2017 · Service Bulletin/Repair Instructions
Instrument cluster: HOLD indicator continues to be lit for a few seconds although the vehicle is moving - T-SC-2017020020 Aug 17, 2017 · Service Bulletin/Repair Instructions
Correct Torque of Front Left and Right Torsion (Stabilizer) Bar Linkage Nut - T-SC-2017020019 Aug 2, 2017 · Service Bulletin/Repair Instructions
Replace Fasteners for Rear Axle Camber Adjustment - T-SC-2017020001 Aug 2, 2017 · Service Bulletin/Repair Instructions
Check Expansion Reservoir for Coolant, Replace if Necessary - LI54 10-P-066344 Aug 8, 2017 · Service Bulletin/Repair Instructions
Vehicle does not start, battery discharged. - LI42 10-P-066237 Aug 15, 2017 · Service Bulletin/Repair Instructions
Squeaking noises from area of front axle brake - LI00 20-P-066887 Aug 14, 2017 · Service Bulletin/Repair Instructions
Service: Service display implausible - LI54-18-P-069309 Feb 19, 2019 · Service Bulletin/Repair Instructions
Fault message "SRS - Service Required" displayed in instrument cluster and SRS lamp active - LI82-85-P-069318 Feb 5, 2019 · Service Bulletin/Repair Instructions
Audio 20: Apple CarPlay displays pixelated image - LI8285P069318v2 Jan 30, 2019 · Service Bulletin/Repair Instructions
Audio 20: Apple CarPlay displays pixelated image
Source: NHTSA manufacturer communications files.