SUV, gasoline, AWD/All-Wheel Drive, built in United States. Owner complaints on file from Jun 14, 2018 to Jul 6, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-058 | Feb 5, 2021 | Software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the… | Communication | 1,292,258 | Software update |
| 18V-539 | Aug 16, 2018 | Rear brake caliper pistons on these vehicles may not have been correctly coated, causing gas to become temporarily released into the rear brake… | Brakes | 9,044 | Not stated |
| 17V-816 | Dec 18, 2017 | Rear passenger door on the driver side may indicate that it is locked, when it may not be | Latches and locks | 8,700 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
6 complaints on file, page 1 of 1.
The contact owns a 2018 Mercedes-Benz GLS 550. The contact stated while driving at various speeds, the vehicle made an abnormal clicking sound when making a right turn, and an abnormal ticking sound at startup. There was no warning light illuminated. Another driver informed the contact that the front passenger-side wheel was loose and followed the contact to the residence. The vehicle was taken to a local dealer, where it was diagnosed that the sway bar needed to be replaced; however, the sway bar was only adjusted. The contact stated that the failure had recurred. The dealer was notified and informed the contact that the vehicle was safe to drive. The manufacturer was contacted and advised that any additional repairs would be at the owner's expense. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 75,045.
NHTSA complaint 11748540Water collects at the front row floor at driver and passenger sides
NHTSA complaint 11576448The contact owns a 2018 Mercedes Benz GLS550. The contact stated that when the brake pedal was depressed there was an abnormal noise detected. The brake warning indicator light was illuminated. The contact stated that the brake pad on one side of the disc was completely worn, and the other side of the disc was like new with a full thick pad. The vehicle was taken to the local dealer and the contact was informed that the brake rotor needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 4,500. Consumer stated problem lies with the unevenness of the brake pad on both sides of the front wheels.
NHTSA complaint 11429716SEATBELT HAD TIGHTENED AND NOT RELEASED WHEN MY BODY MOVES. BRAKES ARE NOT APPLIED. TYPICALLY DURING DRIVING I'M SMALL ENOUGH TO MANEUVER MY HAND DOWN TO RELEASE RED SEAT BELT BUTTON. *TR I'VE HAD TO STOP MY VEHICLE 5-10 TIMES TO RELEASE BELT. I HAVE 2 SMALL KIDS 7/ 11 BOTH ARE 60 POUNDS THEY ARE 4 FEET TALL AND 4'6' 7 YEAR OLD STILL USES BOOSTER I''VE CHECKED BELTS TO THE BEST OF MY ABILITY BUT I'M 110 LBS 5'2' AND HAVE NO MECHANICAL TRAINING OR EXPERIENCE OR CERTIFICATIONS THIS HAS BEEN NOTED TO MERCEDES AND THE PROBLEM IS NEVER REALLY DISCUSSED. THE VEHICLE WAS OPERATING UNDER ALL CONDITIONS NOTED BELOW
NHTSA complaint 11297292I WAS DRIVING IN A RURAL AREA WHEN ALL OF A SUDDEN I HEARD WHAT SOUNDED LIKE AN EXPLOSION. MY FIRST INSTINCT WAS THAT I HAD BLOWN A TIRE BECAUSE IT WAS SO LOUD. HOWEVER, THE CAR WAS HANDLING FINE AND NO WARNING MESSAGES CAME ON. MY HUSBAND AND I BOTH SAID "WHAT WAS THAT?" EVERYTHING ON SEEMED FINE MECHANICALLY SO WE KEPT DRIVING, BUT A BIT SHAKEN BY THE SUDDEN LOUD NOISE. I FEW HOURS LATER WE STOPPED FOR GAS. AS MY HUSBAND WENT TO CLEAN THE WINDSHIELD HE NOTICED THE SHATTER OF THE GLASS ROOF PANEL. WE THOUGHT BACK TO THE INCIDENT EARLIER AND REALIZED THAT MUST HAVE BEEN THE SOUND ME HEARD. THE WEIRD THING WAS AT THE TIME NO ONE WAS AROUND US. NO CAR HAD BEEN IN FRONT OF US TO BE THROWING UP ROCKS. WE WERE ON A RURAL HIGHWAY. THE SPEED LIMIT ON THAT STRETCH OF ROAD WAS 80 MPH. THE TEMPERATURE OUTSIDE WAS APPROXIMATELY 65 DEGREES, SO NOT EXTREME. I TOOK THE CAR TO THE DEALERSHIP AND THEY SAID IT LOOKED IT SOMETHING HIT IT AT "THE SWEET SPOT" THAT CAUSED IT TO CRACK ALL THE WAY ACROSS AND THEN UP BOTH SIDES AND THEY REFUSED TO COVER IT. MIND YOU I ALREADY HAD TWO CHIPS IN MY WINDSHIELD FROM ROCKS FROM A GRAVEL TRUCK I WAS BEHIND A MONTH PRIOR AND THEY SOUNDED NOTHING LIKE THIS SOUND. THE WORRISOME PART WAS THAT THE SOUND WAS SO SHOCKING, IF I HAD BEEN DRIVING NEAR ANYONE IT MIGHT HAVE CAUSED AN ACCIDENT BECAUSE I WAS SO STARTLED AT THE TIME.
NHTSA complaint 11154785WHILE IN MOTION ON A HIGHWAY IN STOP AND GO TRAFFIC, CAR SHIFTED ITSELF FROM DRIVE TO NEUTRAL WITHOUT ANY DRIVER INPUT. ALL INDICATOR LIGHTS ON DASH TURNED ON. DRIVER UNABLE TO SHIFT FROM NEUTRAL BACK TO DRIVE TO REGAIN CONTROL OF VEHICLE. DRIVER COULD ONLY SHIFT TO PARK. DRIVER SHIFTED VEHICLE TO PARK AND TRIED TO SHIFT TO DRIVE, BUT WAS UNABLE TO DO SO. DRIVER TURNED OFF IGNITION AND RESTARTED CAR, AT WHICH POINT DRIVER WAS ABLE TO SHIFT THE VEHICLE INTO DRIVE. DRIVER REPORTS NO USER ERROR (I.E. DID NOT ACCIDENTALLY HIT THE SHIFTER, DID NOT HIT ENGINE ON/OFF BUTTON) AND NO INDICATOR LIGHTS WERE PRESENT PRIOR TO INCIDENT. VEHICLE WAS BRAND NEW: OWNED FOR APPROXIMATELY 10 DAYS WITH 199 MILES AT THE TIME OF ACCIDENT. VEHICLE HAD BEEN PURCHASED WITH 6 MILES ON ODOMETER.
NHTSA complaint 11101953Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.