SUV, gasoline, built in United States. Owner complaints on file from May 16, 2016 to Aug 30, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 22V-365 | May 20, 2022 | Error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system | Communication | 242,722 | Software update |
| 21V-072 | Feb 12, 2021 | On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles | Communication | 67 | Inspection |
| 21V-058 | Feb 5, 2021 | Software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the… | Communication | 1,292,258 | Software update |
| 19V-787 | Nov 1, 2019 | For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf | Communication | 24,226 | Software update |
| 18V-272 | Apr 27, 2018 | In certain driving conditions, if the oil level in the ACS reservoir is below the minimum level, the oil may foam and leak out of the vent holes… | Suspension | 9,725 | Part replacement |
| 17V-816 | Dec 18, 2017 | Rear passenger door on the driver side may indicate that it is locked, when it may not be | Latches and locks | 8,700 | Part replacement |
| 17V-655 | Oct 17, 2017 | These vehicles may have excess bulkhead insulation extending into the lower windshield area, possibly affecting the windshield bonding and the… | Airbags | 3,620 | Repair or modification |
| 17V-077 | Feb 8, 2017 | In certain types of crash events, the center console may unlatch, allowing the objects within to fly around the cabin | Latches and locks | 5,882 | Repair or modification |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
35 complaints on file, page 1 of 2.
On 8/20/2026 I had a vacuum leak from the intake manifold and crankcase hoses repaired at a Vic's Bimmer Shop in the city of Lancaster California. This included the replacement of the oil separator breather on the engine. I drove my Mercedes Benz 2017 GLS450 less than 100 miles and the engine lost power and suddenly turned off. I was able to pull off onto the side of the freeway and then I saw smoke coming from under the hood and my wife and I exited the vehicle, called the fire department and the car burned completed on the side of the freeway and is a total loss. I believe the oil separator leaked oil onto the exhaust pipe and engine turbo which then started the fire.
NHTSA complaint 11760731Car did not brake when going about 5-7mph and crashed into another car.
NHTSA complaint 11713114The contact owns a 2017 Mercedes-Benz GLS450. The contact heard an abnormal humming sound when the vehicle was started, and the humming sound grew louder over time. The contact believed that the humming sound was coming from the driver's side headlamp. The contact stated that the headlamp was equipped with a small internal fan to dissipate heat. Additionally, other electrical failures were occurring, and the vehicle was taken to a local dealer. The dealer diagnosed the vehicle and determined that the blower motor had failed and needed to be replaced. The vehicle was repaired; however, the humming sound returned. The vehicle was taken to the dealer on two more occasions, and the dealer replaced the timing belt and the alternator, however the failure reoccurred. Recently, while touching the door handle, the contact heard a humming sound that was very loud. The vehicle was taken back to the dealer, and it was determined that the driver's side headlamp assembly needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 20V626000 (Electrical System, Steering, Exterior Lighting, Visibility); however, the VIN was not included. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The failure mileage was 135,500.
NHTSA complaint 11710906My 2017 Mercedes-Benz GLS 450 is experiencing serious and unpredictable transmission behavior related to the valve body and shifting mechanism. The transmission sometimes fails to engage Park, shifts on its own without driver input or attempts to engage Reverse unexpectedly. On multiple occasions the vehicle has moved or rolled after being placed in Park and once it appeared to shift itself toward Reverse. This behavior is a clear safety risk as the vehicle can suddenly lose control or move unexpectedly. It happens intermittently, without any dashboard warnings and often resets temporarily after restarting the car. According to multiple owners posting on Mercedes-Benz forums (including MBWorld, BenzWorld, and Mercedes-Benz Owners Club discussions), this issue is common among GLS and other Mercedes models using the same transmission. Many owners report identical symptoms: transmission slipping into Neutral or Reverse, failure to engage Park or erratic shifting caused by a malfunctioning valve body, defective solenoids or Transmission Control Module (TCM) faults. Some have shared diagnostic codes such as P073E and P07B7 that point to reverse and park circuit errors. Mercedes technicians and independent repair specialists who have posted on these forums frequently identify the valve body assembly as the source of the issue. Common explanations include internal hydraulic pressure faults, electrical connector leaks or sensor failures inside the valve body. Owners have been quoted thousands of dollars for valve body replacements as i was billed $2300+. This problem is not isolated to my vehicle and appears to be a recurring design or manufacturing defect that affects multiple model years and platforms sharing this transmission. Because the vehicle can unexpectedly shift or fail to hold Park, it creates an immediate safety concern for both drivers and bystanders. I have video of this dangerous issue
NHTSA complaint 11695525On July 23, 2025, I drove my Mercedes-Benz GLS 450 to a medical appointment. After arriving, I parked near the valet station, turned off the car, and went inside to check in at LabCorp. Within two minutes, witnesses reported black smoke from the hood — followed by a violent explosion that shook the office building and triggered a multi-unit response from local fire and police departments. When I came downstairs, my vehicle was engulfed in flames. The front end was completely destroyed. Mercedes-Benz USA sent an investigator on September 8, 2025 to examine the wreck. Despite numerous follow-ups, I have received no written report, no findings, and no communication from Mercedes-Benz since that inspection detailing any relevant information. Safety Context: In March 2024, Mercedes-Benz issued Recall #24V-207, affecting 2019–2023 GLE and GLS models, citing a defective 48-volt ground connection that could cause a fire. My incident occurred in a GLS 450 model and appears consistent with this recall defect. If confirmed, this could indicate that the recall did not capture all affected VINs or that repairs were not properly executed. This incident was minutes from being fatal — and could easily have occurred on the highway or in my garage or with my 4 children inside. The lack of corporate response for over two months raises serious concerns about consumer safety, recall effectiveness, and corporate transparency.
NHTSA complaint 11693202Vehicle Information: Make: Mercedes-Benz Model: GLS 450 Year: 2017 Component: Visibility/Sunroof/Panoramic Glass Roof VIN: [XXX] Incident Date: [XXX] Complaint Summary: I am filing this complaint regarding a serious and dangerous safety defect in my 2017 Mercedes-Benz GLS 450. Without warning and while driving, the panoramic glass sunroof suddenly shattered and exploded, sending glass shards and debris into the vehicle cabin. My two young children were seated inside at the time, and glass pieces fell directly onto them, causing extreme distress and posing a severe risk of injury. There was no impact or external cause—the sunroof shattered spontaneously. The incident left glass scattered throughout the interior of the vehicle, including on the seats, floor, and children’s car seats. Fortunately, my children were not severely injured, but the potential for serious harm was extremely high. After researching this issue, I discovered that this is not an isolated incident. Numerous complaints have been filed with the NHTSA and other authorities regarding spontaneous sunroof shattering in Mercedes-Benz vehicles, including this model. Additionally, I understand that a federal judge recently approved a class action lawsuit addressing this exact issue, further highlighting the severity and prevalence of the defect. This is a significant safety hazard that must be addressed. I urge the NHTSA to investigate this issue further and take appropriate regulatory or enforcement action to ensure the safety of all vehicle occupants. Additional Details: No recent repairs or modifications to the sunroof or roof area. Vehicle was in motion on a clear day with no overpasses or external objects that could have impacted the roof. The noise was loud, like an explosion, followed by immediate glass breakage. I have retained photos of the damage and can provide them if needed. Requested Action: Please investigate this matter urgently. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11666914Vehicle check engine light came on early August 2024. Vehicle was brought in for service and checked for codes. B1F4500 Battery has excessive resistance B21059A The operating conditions of component have not been satisfied. Battery was replaced and rechecked. Po4427A Evap leak detected P04F000 Charcoal canister has a malfunction Smoke tested EVAP system to see if there was any leaks and tested the valves to make sure EVAP system was working correctly. Charcoal canister not actuating correctly so was replaced and checked. Gas cap also replaced Several days later Check engine light returns. Code continues to say "Small leak in the EVAP system." Every time the code is cleared it returns and Check Engine light returns. This has been going on for 7 months. Car cannot obtain the required SMOG inspection in California that is required for an annual registration of the vehicle. I believe the vehicle may need to be part of the Emission Service Campaign 2024030005 which has effected 16 other vehicles. Mercedes tells me that an update to the Engine Control Software will not be allowed because my vehicle is not one of the 16 vehicles that are currently effected by this issue. The issue is for the same make, model and year as my vehicle.
NHTSA complaint 11646348This is the 2nd time within a year my airmatic suspension system has went out while driving and I have lost control of driving my vehicle. I have paid 3900 to have the problem repaired it has not been a year and the same issue has happened. Faulty dangerous suspension system airbag suspension is dangerous and faulty.
NHTSA complaint 11628461Fire started in the Engine and consumed the entire vehicle in less than 5 minutes
NHTSA complaint 11619840My suspension failed would not send any air pressure to lift my vehicle while driving my car ride was very bumpy and I loss contol.
NHTSA complaint 11577198The contact owns a 2017 Mercedes-Benz GLS450. The contact stated that upon starting the vehicle after driving in a rainstorm, the power steering malfunction message was displayed. While driving approximately 70 MPH, the power steering became inoperable. The vehicle was taken to the local dealer where it was diagnosed and determined that the failure was due to the electronic power steering rack. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V241000 (Steering). The manufacturer was contacted and notified of the failure and the contact was referred to NHTSA Hotline for assistance. The failure mileage was approximately 29,210.
NHTSA complaint 11529734Car destroyed by fire on March 19, 2023 while at a quick stop near Chickasaw, OK. Car was last serviced by Mercedes-Benz of Oklahoma City in December 2022. No personal injuries just a total loss of the vehicle. Cause of the fire at present is unknown. Pictures are available.
NHTSA complaint 11513006I purchased this Vehical Al from auto of Texas in carralton tx I don’t have seatbelt on the second row so I am unable to buckle my children in I have contacted dealership three time for two weeks and they have not fixed the problem I have only have vehicle for 22 day didn’t not notice the where not seatbelts until after I purchased it my niece was thrown from the seat due to no seatbelt
NHTSA complaint 11468747Over time, the low beam lights have faded which make it very difficult to see at night.
NHTSA complaint 11455473Our car, Mercedes GLS 450, caught on fire after pulled into the garage from a short drive on local streets, which resulted a total loss on our house. After pulling into the garage, the home link didn't work when tried to use it to close the garage door. Upon coming out of the car, smoke came out from under the hood and soon after it became flame. We attempted to extinguish the fire with a fire extinguisher as it appeared with hood still closed and fire immediately came back. By the time the firefighters came, there was a full fledged fire. The fire has burned the car beyond recognition and the garage was burned too. The fire and smoke has caused a total loss on our house. There were NO warning lights or warning messages at all before smoke or fire started. Investigators hired by Mercedes Benz inspected the burnt car and concluded the fire was due to a missing oil cap. While questionable the oil cap was the source of the fire, it seems the GLS 450 didn't have a sensor for missing oil cap to trigger a warning light or warning message, which is what some less sophisticated cars have because modern engines have positive crankcase ventilation. If indeed missing oil cap could cause full fledged fire, shouldn't Mercedes put a sensor to warn the customers? There is a recall, see link below, on almost all Mercedes model cars in Jan. 2022 for the reason that the car could catch on fire. Our GLS was built just two months before the starting timeline on the recall and it caught on fire and burned our house. Could it be coincidence or did our car catch on fire due to the exact same reason on this recall? (https://www.forbes.com/sites/zacharysmith/2022/01/04/800000-mercedes-benz-owners-warned-their-cars-could-catch-fire/)
NHTSA complaint 11452172THE OTHER DAY AFTER A STORM MY SUV WAS PARKED AT THE STREET AND WHEN I OPENED THE LIFT GATE WATER START TO COMING OUT FROM THE INTERIOR I ALSO COULD SEE WATER IN THE INTERIOR LIGTHS .
NHTSA complaint 11384062CENTER CONSOLE IS NOT SAFELY INSTALLED AND MOVES WHILE DRIVING. EVIDENCE IS THAT MERCEDES-BENS HAS NOW TWICE UPDATED THE PART FOR REPLACEMENT, BUT DOES ACTIVELY OFFER THAT FOR EXISTING OWNERS: ORIGINAL PART:166-680-16-52 1ST REVISION PART:166-680-38-03 2ND REVISION PART: 166-680-86-04
NHTSA complaint 11376132I DROVE UP AND DOWN THE WESTERN UNITED STATES ON HIGHWAYS AND CITY STREETS. I DROVE 16 HOURS A DAY FOR ABOUT 1 WEEK. I RECEIVED A CHECK ENGINE LIGHT WITH A WARNING THAT THERE WAS A SMALL EVAP LEAK. AFTER BEING SERVICED THIS WARNING DID NOT APPEAR AGAIN. I BELIEVE THE THRESHOLDS WERE UPDATED TO IGNORE SMALL EVAP LEAKS. AROUND OCTOBER 28, 2019, I NOTICED THE FLOOR BOARD OF MY VEHICLE OVERHEATING. I ALSO DETECTED MORE EXHAUST FUMES ENTERING THE CABIN. I BELIEVE THE CATALYTIC CONVERTERS ARE LESS EFFECTIVE AND A BLOCKAGE IS CAUSING MORE EXHAUST TO LEAK FROM THE EMISSIONS SYSTEM. HOWEVER NO CHECK ENGINE LIGHT WARNING SO THE MANUFACTURER WILL NOT REPAIR UNDER WARRANTY. I WAS INITIALLY GETTING HEADACHES AND EXPERIENCING PAIN IN MY SPINAL CORD. NOW I AM EXPERIENCING CHEST PAINS WHILE DRIVING.
NHTSA complaint 11324007HEADLIGHTS ARE NOT SAFE. FOWARD VISIBILITY IS VERY POOR. THIS VEHICLE SHOULD NOT BE DRIVEN AT NIGHT ESPECIALLY IN POOR WEATHER CONDITIONS.
NHTSA complaint 112980652017 MERCEDES BENZ GLS 450 4MATIC PURCHASED SEPTEMBER 2016. RETURNED VEHICLE TO DEALERSHIP 6 (SIX) TIMES FOR FOUL SMELL COMING FROM AIR CONDITIONING UNIT. FOUL, MOLDY SMELL STILL REMAINS. DEALER HAS CHANGED MULTIPLE PARTS, CLEANED THE A SYSTEM AND REPLACED DUST AND FINE PARTICLE FILTER EACH TIME. THE SMELL ALWAYS COMES BACK. DEVELOPED A RECURRING COUGH BECAUSE OF SMELL. AFTER CALLING A LAWYER I FOUND OUT THAT THERE IS A CLASS ACTION LAWSUIT REGARDING MULTIPLE MERCEDES BENZ MODELS INCLUDING THE 2017 GLS450.
NHTSA complaint 11230308Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.