AutoStatsIQ
Data through Oct 2026
Model year

2020 Mercedes-Benz S 560

Sedan, gasoline, built in Germany. Owner complaints on file from Nov 23, 2022 to Nov 23, 2022.

Recalls (4)Complaints (1)Investigations (0)Bulletins (25)
Recall campaigns covering this model year41.54M vehicles or units across those campaigns
Owner complaints1Below the median 2020 sedan
Severity index0.02020 sedans average 8.1
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2020 Mercedes-Benz S 560 peaked in 2022, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.751202212023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

100% of complaints about the 2020 Mercedes-Benz S 560 name visibility and wipers

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Visibility and wipers
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

4 recall campaigns cover the 2020 Mercedes-Benz S 560

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2020 Mercedes-Benz S 560
CampaignFiledSubjectComponentVehiclesRemedy
22V-365May 20, 2022Error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) systemCommunication242,722Software update
21V-961Dec 13, 2021During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leakFuel system139Part replacement
21V-527Jul 12, 2021Side crash sensor connectors may come loose, which could delay the activation of air bags and seatbelts during a side impact crashAirbags542Part replacement
21V-058Feb 5, 2021Software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the…Communication1,292,258Software update
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2020 Mercedes-Benz S 560

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

1 complaint on file, page 1 of 1.

  1. Filed Nov 23, 2022Failure Nov 6, 202238,193 milesHomestead, FLSun/moon roof assembly

    The contact owns a 2020 Mercedes-Benz S560. The contact stated that while driving approximately 60 MPH, there was an abnormal sound and shards of glass started entering the vehicle from the sunroof. No injuries were sustained. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact stated that the vehicle was repaired. The manufacturer was notified in writing and he received a call back and was informed that no assistance would be offered. The failure mileage was 38,193.

    NHTSA complaint 11494677
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
All investigations
Service bulletins

25 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • LI72.20-P-075746 Jan 5, 2023 · Service Bulletin/Repair Instructions
    Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded …
  • LI46.15-P-063353 Dec 1, 2022 · Service Bulletin/Repair Instructions
    Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams.
  • SC-2022070004 Aug 11, 2022 · Service Bulletin/Repair Instructions
    Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2028-2021 S-Class, S-Class Coupe/Cabriolet (217 and 222 platforms) vehicles, the low pressure fuel line does not correspond to the curr…
  • LI91.10-P-065540 May 26, 2022 · Service Bulletin/Repair Instructions
    Complaint Creaking noise from side bolster when load applied to seat cushion of front seats. Cause Soiling to the replacement fabric of the seat cushion cover means that friction on the seat side finisher mountings generates a creaking noise. Remedy 1.…
  • LI54.10-P-071499 Mar 31, 2022 · Service Bulletin/Repair Instructions
    Complaint The result from the XENTRY battery test does not match the current state of the battery. Cause The XENTRY battery tester uses the stored on-board electrical system data in the SAM module to access the health of the 12 volt battery. The XENTRY …
  • LI68.05-P-060307 Jan 9, 2022 · Service Bulletin/Repair Instructions
    Complaint The range of the integrated garage door opener (GTO) is too short. Cause 1. Vehicles equipped with infrared windows and/or a heated windshield may suffer from complaints involving low transmission power. 2. When comparing the range between the…
  • LI68.05-P-060306 Jan 27, 2022 · Service Bulletin/Repair Instructions
    Complaint The garage door hand transmitter cannot be initialized with the integrated garage door opener in the inside rearview mirror. Cause 1. The integrated garage door opener (GDO) is not compatible with the opening system installed in the garage. 2…
  • LI09.00-P-074093 Dec 8, 2021 · Service Bulletin/Repair Instructions
    "MY15+ M278 and M157 Equipped Vehicles with Fault Code ""P023400 – Boost Pressure is Too High"" "
  • LI8860P073470 Aug 11, 2021 · Service Bulletin/Repair Instructions
    Fuel filler flap opens slowly/switch flashes/tank is bleeding instrument cluster warning
  • LI8270P071024 Aug 27, 2021 · Service Bulletin/Repair Instructions
    The mobile phone address book may not be transferred completely to the multimedia system COMAND, Audio 20, or MBUX. The contact list may not be fully populated and in some instances, the call list will display telephone numbers but no names.
  • LI9110P0633475 Nov 21, 2016 · Service Bulletin/Repair Instructions
    Map pocket on front seat backrest trim does not close.
  • LI8850P057071 Aug 13, 2013 · Service Bulletin/Repair Instructions
    Trunk lid closes too quickly.
  • LI8370P0644803 Aug 11, 2016 · Service Bulletin/Repair Instructions
    High voltage battery warning message in instrument cluster.
  • LI8285P0633424 Nov 29, 2016 · Service Bulletin/Repair Instructions
    Navigation system permanently displays "Activating".
  • LI8285P0633423 Aug 25, 2016 · Service Bulletin/Repair Instructions
    Navigation system permanently displays "Activating".
  • LI8270P055572 Aug 5, 2013 · Service Bulletin/Repair Instructions
    Mobile phone cotacts are not transferred completely.
  • LI1830P0597123 Aug 5, 2016 · Service Bulletin/Repair Instructions
    Gasket may settle causing a slight oil leak.
  • LI8220P073063 Jun 16, 2021 · Service Bulletin/Repair Instructions
    Touch pad: Search lighting does not dim or does not turn on.
  • LI20.20-P-073274 Jul 8, 2021 · Service Bulletin/Repair Instructions
    Coolant warning in instrument cluster - Leak in coolant line
  • LI82.85-P-068846 Jul 6, 2021 · Service Bulletin/Repair Instructions
    "Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"
  • LI32.22-P-072610 Mar 10, 2021 · Service Bulletin/Repair Instructions
    AIR BODY (AIRMATIC) display message. Vehicle level cannot be raised or lowered
  • LI46.11-P-071594 Mar 19, 2021 · Service Bulletin/Repair Instructions
    Steering wheel heater and/or Distronic cannot be activated. Remedy: Update software for steering wheel electronics control unit ("N 135 - Steering wheel electronics (LRE)"). Should the quick test carried out after the software update still show DTCs with …
  • LI80.57-P-072708 Mar 24, 2021 · Service Bulletin/Repair Instructions
    Engine switches off again when re-attempting Remote Start via Mercedes me App. This only occurs if the first Remote Start via the Mercedes me App was canceled and then started again. If the first attempt was stopped by unlocking the doors or if the engine…
  • LI46.15-P-063353 Feb 18, 2021 · Service Bulletin/Repair Instructions
    Complaint: Height adjustment of electric steering column adjustment jams in upper / lower adjustment position or it generates a cracking noise when exiting the upper /lower adjustment position (e.g. for Easy Entry function). Cause: Height adjustment run…
  • Launch NCU - 202 Jan 27, 2021 · Service Bulletin/Repair Instructions
    Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2020 S-Class (217 Platform), the transmission control unit software does not correspond to the current production specifications. What We?re D…
Source: NHTSA manufacturer communications files.
About service bulletins