SUV, gasoline, 4WD/4-Wheel Drive/4x4, built in Japan. Owner complaints on file from Jun 5, 2024 to Aug 10, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-369 | Jun 2, 2025 | Due to a software error in the in-vehicle infotainment system (A-IVI), the rearview camera image may freeze, or not appear on the display | Back-over prevention | 198,940 | Software update |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
26 complaints on file, page 1 of 2.
The contact owns a 2024 Mitsubishi Outlander. The contact stated that while driving approximately 30 MPH, the Forward Collision Avoidance system failed to activate as needed and the vehicle nearly crashed into the rear of another vehicle. The contact stated that during the failure, the vehicle in front struck a pedestrian, and the pedestrian went airborne and landed on the hood of the contact's vehicle. The contact stated that the Forward Collision Avoidance system failed to immediately activate, and the brake pedal was depressed to avoid crashing into the rear of the vehicle ahead. The pedestrian sustained unknown injuries and was transported to the hospital. The contact mentioned that the vehicle was taken to a dealer on several occasions for the seat belts failing to latch and secure the occupants. The dealer mentioned that there might be crumbs preventing the latch however, the contact mentioned that theory was not possible for the driver's seat belt. The failure was present with the seat belts in the second and third row seats. The cause of the failure was not yet determined. A Police report was filed at the scene. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 3,000.
NHTSA complaint 11755933My 2024 Outlander locked all the doors while the engine was running and the FAST key was inside the vehicle. I exited normally through the driver’s door and did not intentionally lock the vehicle. I want this documented on the repair order and I’d like the keyless-operation system checked, including the interior key antenna and any BCM/keyless-system faults or available software updates. I am available for inspection. Not reproduced except by myself. Vehicle has been inspected by no one. No warning. This is a hazard because a child or pet could have been locked inside. I could be stranded in an unsafe location or in severe weather that would pose a risk to myself. The car could run out of gas by the time I’d figure out how to get back inside.
NHTSA complaint 11755906The vehicle exhibits an intense, overpowering raw gasoline smell inside the passenger cabin, specifically originating from beneath the rear seat area. When the climate control/AC fan is turned on, raw fuel vapors are siphoned directly out of the dashboard air vents into the faces of the occupants, causing headaches and dizziness.Two independent mechanics have pressure-tested the fuel lines and confirmed there are no liquid fuel leaks, proving this is a structural vapor siphoning defect. Mitsubishi has documented this exact factory defect under TSB TS-25-13-001 (NHTSA ID: MC-11018002-0001), but the local dealership refuses to perform the safety repair without a massive out-of-pocket payment because the vehicle has 87,000 miles. This is an immediate fire and health hazard for anyone inside the vehicle.
NHTSA complaint 11754088The contact rented a 2024 Mitsubishi Outlander from Drivo Car Rental. The contact stated that while driving at an undisclosed speed, there was an abnormal sound. The contact stated that there was a vibrating sound coming from the hood. The front windshield was fractured on the passenger's side, and the instrument cluster failed to function as intended. The contact stated that the safety features were inoperable, and the vehicle was almost involved in a crash. No warning lights were illuminated. The contact stated that the failure had occurred while traveling with the family. The contact stated that the vehicle was unsafe to drive. The vehicle was returned to Drivo Car Rental. The contact stated that while returning the vehicle to the agency, the contact was informed that the vehicle should not have been rented. In addition, the contact researched and became aware of an unrepaired recall associated with the VIN under NHTSA Campaign Number: 25V369000 (Back Over Prevention). The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.
NHTSA complaint 11753974Front driver seat belt does not retract and has caused damage to door. Vehicle is available for inspection. We are worried that the seatbelt will not function properly in an accident since is does not function properly now. No confirmation by dealer, going in next week for service, however, dealer representative did say on phone that Mitsibishi s don't have seat belt problems??? First noticed problem last winter when I noticed the dents in the door frame being caused by non retracting seatbelt.
NHTSA complaint 11745339I own a 2024 Mitsubishi Outlander that I purchased new on December 21, 2024. Since shortly after purchase, the vehicle has experienced ongoing problems involving the brakes, electrical system, and fuel fumes entering the passenger cabin. The most serious issue is the brake system. I have experienced hard braking, inconsistent brake response, brake warning lights, and at least one incident where the brakes suddenly failed and I had to take emergency action to stop the vehicle. The dealership has attempted multiple repairs, including replacing the brake booster, master cylinder, and other brake components, but the problem continues. The vehicle has also had repeated electrical problems, including warning lights, low-voltage issues, radio malfunctions, and steering wheel controls that stopped working. In addition, fuel fumes continue to enter the cabin while driving and when the vehicle is parked. The dealership has already replaced the fuel vapor canister and fuel filler neck, but the fuel odor persists. On June 13, 2026, I went to the emergency room because of symptoms related to inhaling the fuel vapors. I have reported these issues to both the dealership and Mitsubishi Motors North America on multiple occasions since the problems first began. Despite repeated repair attempts and ongoing communication, the defects remain unresolved. Based on the repeated failures, the number of repair visits, and the amount of time the vehicle has been out of service, I believe this vehicle qualifies as a lemon. The vehicle has been in the repair shop numerous times and has been out of service for approximately 45 days. I am filing this complaint because I am concerned that the brake failures and fuel vapor intrusion could put me, my passengers, and other drivers at risk. I am seeking assistance in resolving this issue as soon as possible to prevent further safety and health risks.
NHTSA complaint 117441932024 Mitsubishi Outlander PHEV brake-by-wire failure during a downhill U-turn at 100% battery state of charge. Pedal went completely soft to the floor, unable to stop, causing a crash.
NHTSA complaint 11742234I took my outlander in on May 6 2026 for routine oil change , tire rotation, basic multi inspection to bruce walters service (same company i bought it from new 15 months ago). Inspection was flawless with green light on tires, brakes, the works. It had approx 24k miles on it. When I left the dealer that day I noticed A LOT of roaring, slight vibration, worse when I cut wheel left. I called them and they could not inspect the car for 28 days , appt they made was june 2nd 2026. This only started when they rotated tires. At my appt yesterday, June 2nd, 2026 they charged me 150 diagnostic and said I need 4 new tires even though my tread was awesome. 25k miles on it by the time of this appt. I've owned it year and half. The tire walls are bad but green light on tread..all 4 tires. The mitsubishi lot said that shouldn't happen and sane companies service dept should have done something. But no, they are wanting me to pay almost 1k for new tires, a 25k mile brand new car should not need tires. Service dept blames brand of tires. They did not check, to my knowledge, suspension or shocks etc. Something caused a new car to do this or faulty tires , all 4 , not just 1 or 2.
NHTSA complaint 11741893The contact owns a 2024 Mitsubishi Outlander Equipped with Nexen Roadian GTX in size 255/45R20. The contact stated while driving the vehicle at 30 MPH she noted her tire pressure was very low, she pulled into a gas station to fill it with AIR, she drove the vehicle home, and next day the tire was flat again and was filled back up. The vehicle was taken to a independent mechanic where it was diagnosed to have pieces of tires coming off with no actual puncture of the tire. The tires were replaced at owners cost. The manufacturer was not notified of the failure. The failure mileage was 27,000.
NHTSA complaint 11736080"Mi Outlander 2024 tiene falla de frenos desde 8/1/26. Está en [XXX] Mitsubishi Thornton. El dealer negó garantía. Hoy 8/4/26 llamé a Mitsubishi 3 veces a las 7am, 8am y 8:20am pidiendo español por ser falla de seguridad. Me negaron español y me colgaron 2 veces. La tercera vez me dejaron 15 minutos en espera sin contestar. Pido número de caso, grúa pagada a [XXX] que está más cerca de mi casa, y contacto del Gerente de Zona. Esto es discriminación de idioma en defecto de seguridad." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11735484The music will all of a sudden start blasting, volume will randomly start increasing, phone calls (connected to car) will randomly end, voice activation will randomly activate on car. This can surprise driver and could cause an issue. For example, random metal music randomly turning on in the car can be unexpected. When a call ends randomly (caused by car system randomly ending) it could cause driver to divert focus from driving. I think these issues are related to the capacitive sensors on the steering wheel randomly activating without touch.
NHTSA complaint 11718149While on even a slight hill, sometimes the car rolls back if I am not moving forward. For example, if ai am stopped at a red light, the car will roll backwards (instead of not moving or going forward). It’s an automatic transmission so this should not occur. I.e. the transmission is already starting to go out b4 35k miles. There are also instances of one wheel “dragging” or delayed propulsion compared to the other wheel. It is very difficult to get in touch with a dealership for warranty info. I am in Berkeley and no one picks up the phone from the Fremont dealership or calls back when I leave a message.
NHTSA complaint 11718148If headlights are in auto position or were on prior to car starting (I.e. they were left in on position last time car was on), the headlights sometimes do not turn on even though the headlight icon is illuminated. Basically, headlights sometimes say they are on even though they are not.
NHTSA complaint 11718147Sometimes when I am backing up, the rear backup camera will go dark, switch to something random (such as music screen) or freeze (I.e. it shows a clear path behind me while backing up but the screen is just frozen). This is a significant safety issue because if someone is relying on a backup camera to maneuver, and a kid walks behind the car, the driver would not notice the kid if the screen froze. If the backup camera fails, a driver is blind and must either continue blind (as mirrors may not be adjusted for backing up) or must switch gears to go forward (which could also cause an accident since there is a delay in doing this and a car may be exposed on the street).
NHTSA complaint 11718146At about 52,000 miles August 26, 2025- September 2, 2025 for rpm going low and high in idle and check engine light came on replaced engine coil #4 Sept 4, 2025- October 9, 2025 Coolant in engine Failed 2 compression test Needs head gasket repair Instructed to take head off Send head to machine shop to have valves checked Never sent valves to machine shop Replacing engine December 26, 2025 Engine sounds like a jet plane and after calling Mitsubishi it will need to be towed 2 hours away because they shut my local dealership down. I have tried for goodwill assist, buyback, etc but I’m treated horribly. I just found another person that it happened to at 50,000 miles also
NHTSA complaint 11708464I was driving my vehicle, the roads were snowy so was traveling slowly. I attempted to slow down a little more, when I pushed on the brake there was absolutely no response, usually you can feel and even hear the brakes (abs) functioning, there was nothing. I also tried to steer, again, no response, the vehicle continued straight, we went into a ditch and rolled on our side. I tried to put down a window but all dash lights, etc were off and car was not running. I pushed the "start button" dash lights came on, could roll down windows, etc... and the car even starts and runs now. It seems as though there was no "control" of any kind, we were going slow and I even had time to tell my passenger, "be prepared, hold on"...
NHTSA complaint 11702513The contact owns a 2024 Mitsubishi Outlander. The contact stated that while attempting to latch the front driver’s seat belt, the buckle did not connect, and the buckle casing fractured. The contact stated that the microscrews used to secure the seat belt buckle had failed. The cause of the failure was not determined. The contact stated that a clicking noise was present while opening and closing the front driver’s side door. Upon inspection, the contact discovered that the front driver’s door check arm bolts had become unsecured. The contact tightened the bolts, and the failure was remedied. The manufacturer and local dealer were not yet notified of the failures. The failure mileage was 4,000. The VIN was not available.
NHTSA complaint 11700643UNKNOWN. I am buying this vehicle and it does the following: after shutting it off while in gear, it shuts off before its all the way into park. The next several starts include these problems: the drivers and media screens are out of synchronization and come up slow and even blank. They go out and I have had this vehicle even have everything go out, all lights ,ac, etc yet it stayed running. When I told the dealer, he said there was no problem so I took it to another one that wanted to replace it with another one and a different loan holder. Why, my loan is good and current. I am a very frustrated buyer and I demanded it back when I realized that the pre-sales inspection form was not completed. This started at a stoplight.
NHTSA complaint 11685824Distance sensor failed and dealership now states the bracket is bent and it is due to a front end collision but there is no damage to the vehicle, has never been in an accident. The sensor should be covered under the warranty but they want to charge $1715.06 for repairs.
NHTSA complaint 11675746Vehicle gives warning of Engine malfunction Power Reduced Service NOW and started only 30 days after purchase The dealer says take pictures when the warning appears and bring the vehicle in. This will be the 5th complaint about the same problem with no results.
NHTSA complaint 11664228Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.