Model year

2020 NEW Flyer Xcelsior

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recalls (1)Complaints (0)Investigations (0)Bulletins (7)

Recall campaigns covering this model year12,354 vehicles or units across those campaigns

Owner complaints0Not enough peers on file

Severity indexNoneCrash, fire, injury or death per 100

First 24 months0Complaints in its first two years

Complaints over time

Complaints about the 2020 NEW Flyer Xcelsior by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.

Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.

Recalls

One recall campaign covers the 2020 NEW Flyer Xcelsior

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2020 NEW Flyer Xcelsior
Campaign	Filed	Subject	Component	Vehicles	Remedy
25V-542	Aug 22, 2025	Buses may have been built without enough emergency exits or the exits may be in an incorrect location	Structure	2,354	Not stated

Source: NHTSA ODI recalls file.

Look up a VIN at NHTSA

Owner complaints

What owners reported about the 2020 NEW Flyer Xcelsior

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

Source: NHTSA ODI complaints file.

Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.

All investigations

Service bulletins

7 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

TSIB 26-08 Aug 14, 2026 · Service Bulletin/Repair Instructions
This bulletin introduces new improved banjo bolts for buses equipped with a Haldex tandem air dryers. The updated banjo bolts feature enhanced corrosion resistance and are designed to replace the current banjo bolts to help minimize corrosion-related issue…
TSIB 26-06 May 1, 2026 · Service Bulletin/Repair Instructions
Bulletin to follow when replacing LV batteries on buses equipped with certain Vanner battery equalizers.
TSIB 22-07 Sep 1, 2022 · Service Bulletin/Repair Instructions
This Technical Service Information Bulletin (TSIB) - New Flyer has developed several maintenance updates for Xcelsior buses specifically equipped with the optional Powerex electric air compressors. This TSIB introduces field modifications in order to simpli…
SMB194 May 10, 2021 · Service Bulletin/Repair Instructions
This service manual bulletin is an update to the 6,000 mile Preventative Maintenance inspection and lubrication requirements for the front stabilizer bar on all Xcelsior model buses.
TSIB 21-03 Apr 23, 2021 · Service Bulletin/Repair Instructions
Technical Service Information Bulletin revising the lubrication schedule for the scroll bearing on specifically equipped vehicles with the Powerex direct drive electric air compressor.
TSIB 21-02 Apr 19, 2021 · Service Bulletin/Repair Instructions
Technical Services Information Bulletin describing how to inspect specifically equipped vehicles, for possible pinch points on the Modine radiator fan harness routing.
SMB195 Apr 12, 2021 · Service Bulletin/Repair Instructions
This Service Manual Bulletin provides additional information regarding the 6,000 mile Preventative Maintenance requirements for the low voltage battery system.

Source: NHTSA manufacturer communications files.

About service bulletins