Complaints over time
Complaints about the 2025 NEW Flyer Xcelsior by year filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2025 NEW Flyer Xcelsior
Bus, diesel, built in United States. Owner complaints on file from Sep 8, 2026 to Sep 8, 2026.
Recall campaigns covering this model year12,354 vehicles or units across those campaigns
Owner complaints1Not enough peers on file
Severity index0.02025 buss average 0.0
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2025 NEW Flyer Xcelsior name seat belts
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2025 NEW Flyer Xcelsior
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-542 | Aug 22, 2025 | Buses may have been built without enough emergency exits or the exits may be in an incorrect location | Structure | 2,354 | Not stated |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2025 NEW Flyer Xcelsior
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Sep 8, 2026Failure Sep 8, 2026Council Bluffs, IASeat belts
In this model year bus, they have reduced the thickness of the seatbelt, but they did not reduce the shoulder bushing slot so it keeps getting doubled-over/tangled in the bushing, and failing to retract. We have 26 of these buses, all with identical problems.
NHTSA complaint 11762789
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
4 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- TSIB 26-08 Aug 14, 2026 · Service Bulletin/Repair Instructions
This bulletin introduces new improved banjo bolts for buses equipped with a Haldex tandem air dryers. The updated banjo bolts feature enhanced corrosion resistance and are designed to replace the current banjo bolts to help minimize corrosion-related issue… - ITS61783 Jun 11, 2026 · Service Bulletin/Repair Instructions
Instructions for uploading a program to move existing J1939 message routing from DPS instrument cluster to PVSG. - TSIB 26-06 May 1, 2026 · Service Bulletin/Repair Instructions
Bulletin to follow when replacing LV batteries on buses equipped with certain Vanner battery equalizers. - TSIB 25-03 Apr 16, 2025 · Service Bulletin/Repair Instructions
This TSIB identifies the special procedures necessary when the bus is not in regular use and the air compressor is operated at a low duty cycle.
Source: NHTSA manufacturer communications files.