Complaints over time
Complaints about the 2017 NEW Flyer XD60 peaked in 2018, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 NEW Flyer XD60
Body and fuel not decoded. Owner complaints on file from Feb 9, 2018 to Feb 9, 2018.
Recall campaigns covering this model year411k vehicles or units across those campaigns
Owner complaints1Close to the median 2017 vehicle
Severity index100.0Crash, fire, injury or death per 100
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2017 NEW Flyer XD60 name engine and cooling
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
4 recall campaigns cover the 2017 NEW Flyer XD60
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-898 | Dec 19, 2025 | Antilock braking (ABS) and electronic stability control (ESC) module may lose communication and fail without illuminating the warning lights | Stability and traction control | 6,673 | Software update |
| 21V-365 | May 18, 2021 | Sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak | Fuel system | 3,600 | Part replacement |
| 18V-394 | Jun 12, 2018 | Surface roughness of a guide pin in the radial brake calipers may cause the brake carriage guide pin support bolt to break | Brakes | 908 | Repair or modification |
| 17V-539 | Aug 30, 2017 | Seat belt buckle may be stuck in the locked position, preventing the seat belt tongue from being able to be inserted and locked | Seat belts | 214 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 NEW Flyer XD60
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Feb 9, 2018Failure Feb 8, 20186,000 milesBronx, NYEngine, Latches/locks/linkages, DoorCrash
TL* THE CONTACT DROVE A 2017 NEW FLYER XD60. WHILE DRIVING APPROXIMATELY 5 MPH, THE REAR DRIVER'S SIDE RADIATOR DOOR PANEL DETACHED. AS A RESULT, THE DOOR PANEL STRUCK THE WINDSHIELD OF AN ONCOMING VEHICLE. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A GARAGE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WERE MAKING IMPROVEMENTS TO THE DOOR LATCHES ON NEWER MODEL VEHICLES. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint 11071974
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
19 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- TSIB 25-01 May 21, 2025 · Service Bulletin/Repair Instructions
Thermo-King has issued a Service Bulletin (SB866-1) related to the clutch bearing maintenance on their QS616 HVAC screw compressor. New Flyer is issuing this Technical Service Information Bulletin to notify New Flyer XD60, XN60 and XDE60 bus operators about… - ITS61063 Feb 18, 2025 · Service Bulletin/Repair Instructions
Instructions to Service to remove bypassed engine calibration from ECM and replace DEF sensor as required. - ITS60288 Oct 8, 2021 · Service Bulletin/Repair Instructions
This Instruction to Service (ITS) decribes the inspection procedure required to inspect the upper bulkhead brakets for cracks, on the articulation joint of a sixty foot bus. - ITS59266 Sep 21, 2021 · Service Bulletin/Repair Instructions
Technical Instruction describing how to mechanically fasten the Engergy Guide System (EGS) support brackets to the existing upper bulkhead structure at the articulation joint. - ITS58480 Nov 30, 2018 · Service Bulletin/Repair Instructions
This Maintenance Instruction Describes How to Inspect and if Necessary, Replace A/C Hoses in the articulation Joint. - SMB-182 Sep 4, 2018 · Service Bulletin/Repair Instructions
This Service Manual Bulletin Identifies a New Requirement for Bolt Replacement in the Artic Joint Support Frame Installed on your New Flyer Vehicle. - SMB180 Aug 17, 2018 · Service Bulletin/Repair Instructions
This Service Manual Bulletin Provides Updated Preventive Maintenace Interval for the Crankcase Breather Tube Element on Buses Equipped with a Cummins Diesel ISL 07 or ISL 09 Engine. - ITS6825 May 29, 2018 · Service Bulletin/Repair Instructions
This Maintenance Instruction Describes How to Remove & Replace A/C Hoses - ITS6830 May 31, 2018 · Service Bulletin/Repair Instructions
This Maintenance Instruction Describes How to Install the Optional Wheelchair Ramp Manual Extension Tool. (This tool is not required to manually deploy or stow the wheelchair ramp). - ITS6768 Mar 30, 2018 · Service Bulletin/Repair Instructions
This Maintenance Instruction Decribes How to Remove and Replace HVAC Return Air Filter Hinge Mounting Hardware. - SMB170 Jun 28, 2017 · Service Bulletin/Repair Instructions
This Service Manual Bulletin provides a correction for the information regarding the replacement of the DEF tank suction filter. - ITS6572 Jun 30, 2017 · Service Bulletin/Repair Instructions
This Maintenance Instruction describes an inspection of ZF center axle hub/rotor bolt torque. - SMB178 Jan 5, 2018 · Service Bulletin/Repair Instructions
This Service Manual Bulletin provides new OEM (Kongsberg) PM inspection requirements and new installation procedure for the adjustable floor pedal moveable arm on specifically equipped vehicles. - PMB049 Jan 5, 2018 · Service Bulletin/Repair Instructions
This Parts Manual Bulletin provides new part number information for the moveable arm kit for the Kongsberg brake and accelerator assembly on specifically equipped vehicles. - SMB177 Dec 6, 2017 · Service Bulletin/Repair Instructions
This Service Manual Bulletin provides new inspection and replacement requirements for the coolant hoses located above the SDS enclosure on specifically equipped buses. - SMB176 Nov 15, 2017 · Service Bulletin/Repair Instructions
This Service Manual Bulletin provides new information on how to check for proper chain tension, as measured by the chain deflection, while performing the ramp mechanism initial adjustments. This bulletin only applies to vehicles with New Flyer designed ramps. - SMB175 Oct 17, 2017 · Service Bulletin/Repair Instructions
This Service Manual Bulletin Provides New Preventative MAintenance Inspection Requirements for the Fore and Aft Articulated Joint Electrical Panel Fuse Wiring. - SMB173 Aug 11, 2017 · Service Bulletin/Repair Instructions
This bulletin provides PM inspection requirements for the K-menber on the fuel tank support structure - PMB048 Aug 11, 2017 · Service Bulletin/Repair Instructions
This Parts Manual bulletin provides information on the part numbers of the engine lift brackets
Source: NHTSA manufacturer communications files.