Complaints over time
Complaints about the 2017 Newmar Dutch Star peaked in 2020, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 Newmar Dutch Star
Other, diesel, 6x2, built in United States. Owner complaints on file from Jul 14, 2018 to May 12, 2023.
Recall campaigns covering this model year1856k vehicles or units across those campaigns
Owner complaints63.0 times the median 2017 other
Severity index0.02017 others average 7.5
First 24 months1Complaints in its first two years
Components
50% of complaints about the 2017 Newmar Dutch Star name engine and cooling
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
18 recall campaigns cover the 2017 Newmar Dutch Star
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-506 | Jul 2, 2021 | Sealing washer may not seat correctly in the pilot boreholes, allowing the high-pressure fuel rail assembly to leak | Fuel system | 1,737 | Part replacement |
| 21V-372 | May 20, 2021 | Sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak | Fuel system | 1,294 | Part replacement |
| 21V-082 | Feb 17, 2021 | Brake light switch may chafe against the windshield wiper mechanism, which could damage the brake light switch or it's wiring, and cause the brake… | Lighting | 1,370 | Part replacement |
| 20V-421 | Jul 21, 2020 | Rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake… | Lighting | 3,202 | Part replacement |
| 19V-426 | Jun 7, 2019 | Rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake… | Electrical system | 2,003 | Part replacement |
| 18V-245 | Apr 18, 2018 | When switching from using the low beam headlights to the high beam headlights, the low beam headlights go out when the intention was to have both… | Lighting | 2,038 | Not stated |
| 18V-198 | Mar 27, 2018 | Power steering hose on the affected vehicles may be routed incorrectly, and, as a result, the hose may rub against the power stud on the starter… | Steering | 2,139 | Repair or modification |
| 18V-062 | Jan 19, 2018 | Low beam headlights do not also illuminate as intended when the high beam headlights are activated, reducing the driver's visibility | Lighting | 1,249 | Software update |
| 17V-830 | Dec 19, 2017 | These vehicles may have a loose power connection at the Automatic Transfer Switch (ATS), possibly resulting in a build up of heat | Electrical system | 2,915 | Repair or modification |
| 17V-809 | Dec 15, 2017 | List of the affected vehicles available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V809-2309.pdf | Equipment | 34,699 | Part replacement |
| 17V-497 | Aug 9, 2017 | These chassis have a battery cable mounting bracket may not have been installed correctly, as a result, the improperly routed and clipped battery… | Electrical system | 1,167 | Inspection |
| 17V-420 | Jun 30, 2017 | In the affected motorhomes, the driver side and passenger side powered night shades can be lowered by using the remote when the ignition is in the… | Equipment | 1,289 | Repair or modification |
| 17V-195 | Mar 22, 2017 | Ball joints on the independent front suspension (IFS) modules can loosen and separate, leading to a partial loss of steering | Suspension | 595 | Repair or modification |
| 16V-826 | Nov 15, 2016 | These vehicles, built on a Freightliner chassis, have a power steering hose that may be routed incorrectly, and, as a result, the hose may rub… | Steering | 370 | Repair or modification |
| 16V-810 | Nov 8, 2016 | Throttle circuit wires on the affected vehicles may not have been be twisted to cancel out electromagnetic interference, and as a result,… | Electrical system | 51 | Repair or modification |
| 16V-773 | Oct 24, 2016 | On certain motorhomes, the wardrobe slide out motor may have been installed without having a brake | Equipment | 19 | Part replacement |
| 16V-512 | Jul 6, 2016 | Affected vehicles have front fascia wood trim that may separate from the slide out and possibly contact the driver or a passenger | Structure | 152 | Repair or modification |
| 16V-481 | Jun 29, 2016 | In the affected vehicles, when the windshield wipers are turned off, the headlights may also turn off | Visibility and wipers | 24 | Software update |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 Newmar Dutch Star
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
6 complaints on file, page 1 of 1.
- Filed May 12, 2023Failure May 12, 2023Melbourne Beach, FLEngine, Fuel/propulsion system
My DEF sensor failed which required towing on Interstate 80 in a highly congested area. This same failure has happened to many other motorhomes and trucks. It creates a very unsafe situation which needs to be corrected. Please require the manufacturer to correct the flaw and recall all in use. Thank you.
NHTSA complaint 11521780 - Filed Jul 18, 2021Failure May 1, 2021BOX Elder, SDFuel/propulsion system
DEF Head Failure - Spartan Chassis.
NHTSA complaint 11425343 - Filed May 9, 2021Failure Nov 20, 202021,215 milesLivingston, TXEngine
RV WENT INTO 5MPH DERATE DUE TO DEF HEADER MALFUNCTION. I WAS VERY LUCKY TO BE IN AN RV PARK, HOWEVER THERE IS NO WAY TO REPLACE THE DEF HEADER WITHOUT RAISING THE RV (DUE TO THE LOCATION OF THE TANK), SO IT COULDN'T BE REPLACED THERE. I HAD AN APPOINTMENT TO REPLACE THE DEF HEADER AT FREIGHTLINER OF HOUSTON, DUE TO THE WARNING LIGHTS. HOWEVER WHEN I STARTED TO DRIVE THERE FOR THE APPOINTMENT, I FOUND THE RV WOULD NOT GO OVER 5MPH. SINCE THE DEALER WAS 60 MILES AWAY (AND IT WAS THE NEAREST ONE), THERE WAS NO WAY I COULD MAKE IT.
NHTSA complaint 11415723 - Filed Dec 21, 2020Failure Nov 25, 202015,000 milesMiami, FLUnknown or other
I OWN A 2017 NEWMAR DUTCH STAR MOTOR HOME ON A FREIGHTLINER CHASSIS. THE DIESEL EXHAUST FLUID (DEF) SENSOR (DEF HEAD) HAS FAILED TWICE. THE FIRST FAILED AT 14,795 MILES AND WAS REPLACED ON 9/24/18. THAT HEAD LASTED ANOTHER 15,000 MILES AND FAILED AT 31,218 AND WAS REPLACED ON 11/25/2020. EACH HEAD LASTED ABOUT 15,000 MILES OR 2 YEARS. THE PART IS MADE BY SHAW DEVELOPMENT WHICH HAS NOT ANSWERED REPEATED ATTEMPTS FOR INFORMATION. AS PART OF THE EMISSIONS SYSTEM, FREIGHTLINER HAS REPLACED BOTH HEADS UNDER THE 5 YEAR FEDERALLY MANDATED WARRANTY ON EMISSION SYSTEMS. CUMMINS (WHICH MAKES THE ENGINE) ALSO IS INVOLVED IN EMISSIONS. THE THREE SEEM TO PASS THE BUCK FROM ONE TO THE OTHER LEAVING THE CONSUMER TO DEAL WITH THE SAFETY ISSUE OF DERATING AND COST AFTER THE WARRANTY. WHEN DEF SENSORS FAIL, THE ENGINE CAN GO INTO DERATE WHICH IS 5 MPH. THIS PROBLEM IS LEAVING MANY LARGE DIESEL ENGINE OWNED VEHICLES STRANDED, FROM MOTORHOMES TO LARGE OVER THE ROAD TRUCKS. I BELIEVE THEY ARE NOW ON GENERATION 6 DEF HEAD, AND FAILURES CONTINUE TO BE COMMON. SHAW DEVELOPMENT REFUSES TO TAKE CALLS OR EMAILS REQUESTING INFORMATION REGARDING THIS PROBLEM. THERE ARE NUMEROUS ONLINE POSTS OF SIMILAR ISSUES AND THOSE INVOLVED IN THE REPAIR BUSINESS TELL ME THIS IS A VERY COMMON FAILURE. MY UNDERSTANDING IS THAT DEF SENSORS MEASURE DEF CONCENTRATION PER REGULATIONS PASSED BY THE EPA IN 2016. THE PROBLEM IS THAT SHAW DEVELOPMENT HAS NOT DEVELOPED AN ADEQUATE TOOL TO FOLLOW THIS REGULATION WHICH IS CAUSING SAFETY ISSUES AND EXPENSE TO CONSUMERS.
NHTSA complaint 11384355 - Filed Sep 10, 2020Failure Oct 3, 201911,000 milesLAS Vegas, NVEngine
WE HAVE HAD TWO DIESEL EXHAUST FLUID (DEF) HEAD FAILURES THAT HAVE REQUIRED REPLACEMENT OF THE DEF HEAD UNIT. THE FIRST SITUATION RESULTED IN A DERATING OF THE ENGINE, LIMITING OUR SPEED TO 4 OR 5 MPH WHILE ON THE INTERSTATE. THE VEHICLE HAD TO BE TOWED 200 MILES TO A SERVICE CENTER, THEN IT TOOK A WEEK TO OBTAIN REPLACEMENT PARTS. THE SECOND SITUATION HAPPENED WITHIN 5 MILES OF A SERVICE CENTER AND WE WERE FORTUNATE ENOUGH TO BE ABLE TO MAKE IT TO THE SERVICE CENTER. HOWEVER, WE ARE SEEING HUNDREDS OF SIMILAR SITUATIONS BEING POSTED TO RV FORUMS ON VARIOUS SOCIAL NETWORKS. A RECALL NEEDS TO BE MADE FOR ALL CUMMINS ENGINES THAT HAVE DEF SYSTEMS. AS PART OF THE SOLUTION, THE DESIGNS NEED TO BE CHANGED SO THAT THE ENGINES CAN CONTINUE TO RUN WITH THE DEF ERROR CODE RATHER THAN SENDING THE ENGINE INTO A DERATE SITUATION AS THIS PRESENTS A SEVERE HAZARD TO OCCUPANTS IN THE VEHICLE, AS WELL AS OTHER TRAFFIC ON THE ROAD. RV BUILT ON A PREVOST CHASSIS ALLOW NORMAL OPERATION OF THE ENGINE AND RV SPEED EVEN WITH THE DEF ERROR CODES.
NHTSA complaint 11354123 - Filed Jul 14, 2018Failure Jul 11, 201818,000 milesSparks, NVFuel/propulsion system
DISCOVERED A FUEL LINE ROUTING THAT WAS RUBBING AGAINST THE LOWER PART OF THE ENGINE DURING AN INSPECTION AND SERVICE. I TIED IT BACK TO KEEP IT FROM RUBBING ALL THE WAY THROUGH THE FUEL LINE. THIS IS ON A FREIGHTLINER CHASSIS
NHTSA complaint 11111332
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
32 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- TSB466Amended Jan 3, 2022 · Service Bulletin/Repair Instructions
Check for proper torque of all mounting bolts on all electric slideout motors. If any bolt is under- torqued, remove the bolt, and add blue LOCTITE® thread sealant to the bolt threads. If there is no washer on the nut side of the bolt, add a flat washer. Re… - TSB472Amended Jan 3, 2022 · Service Bulletin/Repair Instructions
Check for proper torque of all mounting bolts on all electric slideout motors. If any bolt is under- torqued, remove the bolt, and add blue LOCTITE® thread sealant to the bolt threads. If there is no washer on the nut side of the bolt, add a flat washer. Re… - 21V506 Aug 24, 2021 · Service Bulletin/Repair Instructions
Daimler Trucks North America has decided that a defect relating to motor vehicle safety exists in specific motorhomes built on Freightliner chassis (NHTSA #21V 326) based on Cummins recall (NHTSA # 21E 032). In response, Newmar Corporation is issuing recall… - 21V372 Jul 16, 2021 · Service Bulletin/Repair Instructions
The Shyft Group Inc. (Spartan Chassis) has decided that a defect relating to motor vehicle safety exists in specific motorhomes built on Spartan chassis (NHTSA #21V 319) based on Cummins recall (NHTSA # 21E 032). In response, Newmar Corporation is issuing r… - 21V082 Apr 6, 2021 · Service Bulletin/Repair Instructions
Newmar Corporation has decided that a defect relating to motor vehicle safety may exist in specific coaches. On certain units, the windshield wiper mechanism may contact the brake light switch. If the brake light switch or wiring is damaged, the brake light… - 20V 421 Aug 30, 2020 · Service Bulletin/Repair Instructions
Daimler Trucks North America LLC, has decided that a defect relating to motor vehicle safety exists in specific motorhomes built on Freightliner chassis NHTSA # 20V 404. In response, Newmar Corporation is issuing NHTSA Recall # 20V 421 - 19V 426 Jul 17, 2019 · Service Bulletin/Repair Instructions
Daimler Trucks North America LLC has decided that a defect, which relates to motor vehicle safety, exists in specific motorhomes built on Freightliner chassis (NHTSA # 18V 582 ). In response, Newmar is releasing NHTSA # 19V 426. - PIB 538 Dec 18, 2018 · Service Bulletin/Repair Instructions
Newmar has made a change to the water pump circuit fuse on certain coaches to improve customer experience. In most cases, the 10 amp fuse installed by the factory is sufficient. However, some coaches equipped with a ShurFlo water pump (Newmar part # 127488)… - PIB 527 Sep 24, 2018 · Service Bulletin/Repair Instructions
If a customer complains about their satellite, this product improvement bulletin may be helpful. This will only apply to coaches equipped with an HDMI/ CAT6 splitter AND the customer has installed a Geni-type satellite receiver. In this scenario, the custom… - PIB 529 Aug 14, 2018 · Service Bulletin/Repair Instructions
This bulletin was created to inform dealers and techs that an updated linkage is available that provides a remedy for binding linkages to the power actuator. This issue often creates difficulty when locking or unlocking the compartment door using the key an… - TSB 514 Mar 22, 2018 · Service Bulletin/Repair Instructions
On 2017 and 2018 Ventana and Dutch Star coaches with the 4310 floorplan and 2017 Mountain Aire and London Aire coaches with the 4525 floorplan equipped with a 85,000 BTU Oasis NES hydronic heating system, the hydronic heating system fuse and wiring may be u… - RSB 509 Feb 8, 2018 · Service Bulletin/Repair Instructions
Newmar Corporation has decided that certain 2017-2018 Ventana, Ventana LE, and Dutch Star motorhomes built on Freightliner Chassis fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 108, ?Lamps, Reflective Devices, and Associated Equip… - TSB 486 Amended Jan 25, 2018 · Service Bulletin/Repair Instructions
Newmar and MCD shade have determined that certain 2016 and 2017 Dutch Star coaches (all floorplans with remote-controlled power shades) and 2016 and 2017 Ventana coaches (4311 floorplan only) may experience remote-controlled power shade failures. MCD has cr… - RSB 506 Jan 18, 2018 · Service Bulletin/Repair Instructions
Newmar Corporation has decided that a defect relating to motor vehicle safety exists in specific motorhomes. Issue: On certain motorhomes, there may be a loose electrical connection to the automatic transfer switch (ATS) that was not properly tightened. If… - PIB 495 Dec 14, 2017 · Service Bulletin/Repair Instructions
Daimler Trucks North America LLC, on behalf of its wholly-owned subsidiary, Freightliner Custom Chassis Corporation, has issued field service campaign SF546AB. In response, Newmar is publishing PIB 495. Issue: On certain coaches, a check valve is missing o… - PIB 494 Sep 28, 2017 · Service Bulletin/Repair Instructions
If the coach's HWH leveling system has intermittent issues when operating, check for corrosion or loose mounting bolts. Torque the mounting bolts (if needed) to 30 ft. pounds. A ground cable may also be installed to improve the overall grounding of the HWH … - TSB 493 Sep 21, 2017 · Service Bulletin/Repair Instructions
Daimler Trucks North America has issued field service campaign SF543A. In response, Newmar is publishing TSB 493. Issue: On specific vehicles equipped with Stoneridge light bar control units (LBCU), the instrument panel odometer value may reset and no long… - 16V512 Aug 23, 2017 · Service Bulletin/Repair Instructions
Mailing second notice on not corrected customer letters on NHTSA Recall: Newmar Corporation has decided that a defect which relates to motor vehicle safety exists in specific motorhomes. NHTSA#: 16V 512 TC#: 2016-376 Issue: On certain motorhomes manufa… - 16V481 Aug 23, 2017 · Service Bulletin/Repair Instructions
Mailing second notice on not corrected customer letters on NHTSA Recall9/5/2017 Newmar Corporation has decided that a defect which relates to motor vehicle safety exists in specific motor homes built on Freightliner chassis. This recall is the result of i… - PIB489 Aug 31, 2017 · Service Bulletin/Repair Instructions
Spartan Motors has issued Campaign Service Bulletin (CSB17-250-003) for 2017?2018 model year K2 model coach chassis equipped with an Independent Front Suspension supplied by Reyco Granning. These chassis were built between January 17, 2016, and March 16, 20… - RSB486 Aug 4, 2017 · Service Bulletin/Repair Instructions
Newmar and MCD shade have determined that certain 2016 and 2017 Dutch Star coaches (all floorplans with remote-controlled power shades) and 2016 and 2017 Ventana coaches (4311 floorplan only) may experience remote-controlled power shade failures. MCD has cr… - RSB485 Jul 20, 2017 · Service Bulletin/Repair Instructions
Freightliner Custom Chassis Corporation, has initiated Field Service Campaign SF536A to modify specific Freightliner Custom Chassis X-line motorhome and shuttle bus chassis equipped with multiplex wiper controls, manufactured March 21, 2016, through January… - RSB483 Jul 20, 2017 · Service Bulletin/Repair Instructions
Newmar Corporation has decided that a defect relating to motor vehicle safety exists in specific motorhomes. On certain motorhomes, the driver and passenger power night shades may be operated using the remote when the ignition is in the ON position. If t… - RSB 477 Apr 27, 2017 · Service Bulletin/Repair Instructions
Spartan Motors USA, Inc. has decided that a defect relating to motor vehicle safety exists in specific motor homes built on Spartan chassis. In response, Newmar Corporation is publishing the following recall: NHTSA #17V 195 TC #2017-162. Issue: On certain m… - PIB 478 Apr 21, 2017 · Service Bulletin/Repair Instructions
This PIB has been created to note the work instructions contained within the Newgle site for installing a super structure to reinforce an HWH slideout wall. - TSB 480 May 26, 2017 · Service Bulletin/Repair Instructions
Spartan Motors USA, Inc. has decided that a condition exists where the power steering pumps may be equipped with an incorrectly sized orifice. Spartan Motors USA, Inc. made the decision to issue a Campaign Service Bulletin, CSB17-260-001, for certain 2017 … - RSB 474 Dec 1, 2016 · Service Bulletin/Repair Instructions
Spartan Motors USA, Inc. has decided that a defect relating to motor vehicle safety exists in specific motor homes built on Spartan chassis. In response, Newmar Corporation is publishing a recall: NHTSA #16V 810 TC #2016-543. On certain motorhomes, wires in… - RSB 468 Dec 2, 2016 · Service Bulletin/Repair Instructions
Newmar Corporation has decided that a defect relating to motor vehicle safety exists in specific motorhomes. NHTSA# 16V 773 TC# 2016-523 Issue: On certain motorhomes, the wardrobe slide out motor may have been installed without a brake. If the motor does … - RSB 467 Dec 15, 2016 · Service Bulletin/Repair Instructions
Daimler Trucks North America has decided that a defect relating to motor vehicle safety exists in specific motorhomes built on Freightliner chassis (NHTSA #: 16V809). In response, Newmar has filed recall NHTSA #: 16V826 and TC #: 2016-559. On the affected … - RSB 459 Aug 18, 2016 · Service Bulletin/Repair Instructions
NEWMAR CORPORATION HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN SPECIFIC MOTOR HOMES BUILT ON FREIGHTLINER CHASSIS. THIS RECALL IS THE RESULT OF INFORMATION PROVIDED TO NEWMAR BY DAIMLER TRUCKS NORTH AMERICA. NHTSA# 16V 481 TC# … - RSB 461 Aug 18, 2016 · Service Bulletin/Repair Instructions
ON CERTAIN MOTORHOMES MANUFACTURED BY NEWMAR CORPORATION, THE INTERIOR FRONT SLIDEOUT FASCIA WOOD TRIM HAS THE POTENTIAL TO SEPARATE FROM THE SLIDEOUT. IF THE FASCIA TRIM SEPARATES FROM THE SLIDEOUT IT COULD POSSIBLY MAKE CONTACT WITH THE OCCUPANTS CAUSIN… - TSB 462 Aug 18, 2016 · Service Bulletin/Repair Instructions
ON CERTAIN MOTORHOMES MANUFACTURED BY NEWMAR CORPORATION, THE INTERIOR REAR SLIDEOUT FASCIA WOOD TRIM HAS THE POTENTIAL TO SEPARATE FROM THE SLIDEOUT. IF THE FASCIA SEPERATES FROM THE SLIDEOUT IT COULD POSSIBILY DAMAGE THE FASCIA OR SURROUNDING COMPONENTS.
Source: NHTSA manufacturer communications files.