2025 Nissan Murano

22 complaints on file, page 1 of 2.

1. Filed Sep 23, 2026Failure Sep 8, 2026san diego, CAPower train

   I am assuming it is the power train/transmission. that keeps malfunctioning. This has happened NUMEROUS times and appears to be happening more and more often. i was almost in a collision because of it. It definitely puts my safety and the safety of others at risk. The problem has not been reproduced or confirmed by a dealer and they are now telling me (verbally) that I cannot bring it back Unless I get some kind of warning on the vehicle. Yes, I took it into the Nissan Dealer in [XXX] and they could not replicate the problem. They originally assumed I was doing something (accidently hitting the shifters) but the Rep (Dustin) stated he drove it at the speeds it was happening and could not engage the shifters so it wasn't me. (he verbally told me this) There were no warning lamps or messages. HOWEVER, on XXX, I received an email from Nissan that the "Electric Shift Control System Warning Light is on" and to take it to the dealer as soon as possible. When I took it to the Dealer, they stated they could no Nothing since there was no Error On The Vehicle. They admitted something was probably wrong, but without the actual vehicle telling them, they couldn't help me. They refused to look at it or write a ticket. On Various occasions after I start the vehicle, as I'm trying to accelerate, it revs but will not speed up. I have been able to pull over on all these occasions, stop the engine and restart the engine. It then fixes the problem. However, on Tuesday, XXX, I was at a drive thru. When I left the drive thru and pulled into traffic on a VERY busy Street it started revving and not accelerating. Thankfully, I was able to safely pull over before the car behind me hit me. At no time while I was in the drive thru did I turn off the vehicle. This is the first time that happened. The very next day when I was in a shopping mall, it did it again. I was able to take a picture of it revving and only going 18 miles an hour INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

   NHTSA complaint 11766481
2. Filed Jul 11, 2026Failure Jul 9, 2026Lehigh Acres, FLAutomatic emergency braking, Service brakes, Wheels

   The Electronic Parking Brake (EPB) actuators are bolted directly to the brake caliper. It has been detected that the factory retaining bolts lack a threadlocking compound (such as Loctite) to prevent them from backing out due to normal vehicle vibration. As a result, the bolts back out completely and fall off, causing the actuator to become loose and detach from the brake caliper.

   NHTSA complaint 11749782
3. Filed Jun 27, 2026Failure Jun 20, 2026Canton, OHElectrical system

   One week ago (6/19) while driving the main screen went black. I pulled over and restarted engine 3x with no luck so drove to dealership. Another startup there it was still black. I was told by service manager “I cannot have you drive it like that” and I was offered a rental which I accepted. Just prior to claiming the rental I again started my Murano and the screen was normal again. I took my vehicle but made an appt to have things checked on Monday. At that time I was told that it just needed a software update. That was concerning to me because how would I know in the future it needed an update prior to another incident of the screen going black. Response was that I wouldn’t. Yikes! Additionally, the google assist has repeatedly been of concern with audible requests being met by incorrect responses (different radio station than requested, or static); temperature setting set to 3 degrees higher than requested. Audio will cut out randomly that will only reset after the car is shut off for period of time. Talk to text malfunction and looping. During one errand shortly after taking ownership the backup camera froze and stayed like that for a 25 minute drive. The dealership did a factory reset yesterday (6/26) in an attempt to resolve several issues but with no luck. I also got an oil change. My receipt did not reflect the reset so I requested that be added to my service record.

   NHTSA complaint 11746899
4. Filed Jun 9, 2026Failure Jun 3, 2026Monroe, MIFuel/propulsion system, Vehicle speed control

   Four times in the last month or so, the accelerator pedal has stuck while driving. I take my foot off the gas but the engine continues racing, and the car keeps increasing in speed. The last time it happened I almost ran into the car in front of me. I slammed hard on the brakes to try and stop the momentum. I heard a loud pop and the accelerator eventually returned to normal, but it took 4 or 5 seconds. The local Nissan Dealer cannot find any problems, and cannot repeat the problem despite numerous test drives. The car is less than halfway through a 39 month lease. I have contacted Nissan Customer Care and hope to have them buy back the lease without any cost to me. I am afraid to drive the car and it is currently sitting in the Dealer’s parking lot.

   NHTSA complaint 11743050
5. Filed May 17, 2026Failure May 16, 2026Lockport, NYUnknown or other

   I am reporting a serious safety issue involving my 2025 Nissan Murano SL, purchased on April 21, 2026. On May 9, 2026, while driving from [XXX] to [XXX] , the vehicle began experiencing repeated failures at stoplights and in traffic. While stopped at red lights with the vehicle in drive, the vehicle unexpectedly shifted into neutral and shut off when I removed my foot from the brake pedal and attempted to accelerate. This first occurred on [XXX] at [XXX] . The issue then occurred again at [XXX] and [XXX] . Concerned for my safety, I drove directly to the dealership for service evaluation. The dealership performed a diagnostic scan but reported that no fault codes were found. I was advised to return for further service evaluation. While attempting to drive home, the same issue occurred again at XXX and XXX. At another intersection, XXX and XXX, I recorded video evidence of the vehicle shifting into neutral and shutting off immediately after releasing the brake pedal at a red light. I returned to the dealership, where dealership staff also reportedly experienced the failure during a test drive. The dealership retained the vehicle for approximately one week for additional testing and evaluation. On May 15, 2026, I was informed that a software update had been performed and the vehicle was returned to me. On May 17, 2026, the same issue reoccurred multiple times in XXX. While stopped in a pickup line at Home Depot, the vehicle shifted into neutral and shut off when attempting to move forward from a stopped position. The same issue then occurred again while waiting in line at 7 Brew Coffee. On one occasion, the vehicle shifted into neutral while my foot remained on the brake pedal and the transmission was still in drive. The issue occurred again at the intersection of XXX and XXX while waiting at a traffic light. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11738414
6. Filed May 1, 2026Failure May 31, 2025Long Beach, MSEngine, Blind spot detection, Power train

   Sluggish engine, delayed engine engagement, delayed throttle response. Engine noise under acceleration. My safety is being put at risk when pulling out into oncoming traffic on the highway, engine is not shifting, vehicle not moving as fast as it should. Technical Expert sent out by Arbitrator with the BBB Autoline who confirmed multiple issues with the engine. Vehicle has been to Nissan dealerships, but one dealership said it was a normal characteristic of the vehicle and other states unable to duplicate. Going up railroad track vehicle shifts really hard coming down. Keep receiving warning light for sensor malfunction, also had issue with pumping fuel, driver's front door bolt coming out, video to prove and paperwork from dealership.

   NHTSA complaint 11735216
7. Filed Apr 13, 2026Failure Apr 10, 2026Duluth, MNAdaptive cruise control, Unknown or otherCrash

   I was in a parking ramp attempting to park in a tight space that required back & forth maneuvering. I was going forward towards a concrete wall. All of a sudden my car lurched forward to the wall causing damage to my car. This all happened in a matter of seconds. Speed was minimal.

   NHTSA complaint 11730755
8. Filed Apr 10, 2026Failure Mar 20, 2026North Vernon, INWarning, Assist, Visibility/wiper

   3/20/26 my windshield was cracked right through the front camera. I now have issues with my cars sensors not working, beeping, not going into gear, and the car not starting. The crack starts at the very top of my car and goes all the way over to drivers line of sight. I am told that Nissan does not have a replacement glass available to replace my cracked windshield. On 3/20 it was 3 inches long now it is over 2 ft long. How can Nissan take something to the market without OES parts being available for repair. Nissan informed me that they have no ETA of the windshield being released for purchase at this time. I do not feel safe driving this car, but I have no other option. Nissan informed me to check junk yards....

   NHTSA complaint 11730446
9. Filed Mar 2, 2026Failure Feb 28, 20265,560 milesHillside, NJService brakes, Hydraulic

   The contact owns a 2025 Nissan Murano. The contact stated that after parking the vehicle and activating the parking brake, the contact discovered that the parking brake failed to release, and the vehicle failed to restart. The vehicle was towed to the local dealer. The contact was later informed that the vehicle was ready for pickup, but no information was offered regarding the cause of the failures or what repairs were performed. The manufacturer was not yet contacted. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V173000 (SERVICE BRAKES, HYDRAULIC). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 5,560.

   NHTSA complaint 11721366
10. Filed Feb 25, 2026Failure Feb 20, 2026Long Beach, MSEngine, Fuel/propulsion system, Blind spot detection

    I have reported and taken my vehicle into the dealership regarding sluggish engine. Vehicle has hesitated multiple times while driving which slows the vehicle down and can cause an accident. Also reported gas leaking out as I pumped gas into the vehicle. Bolt was coming out of driver's side door, Matt Bowers Nissan stated they are aware of the issue with other Nissan vehicles, and the bolt was coming out so they put it back in. Door still having issues, losing time from work to take vehicle in and research is needed to initiate a recall on this vehicle. I feel from a previous Nissan that this vehicle has a bad transmission. Also informed dealership with no response that I keep receiving warning lights regarding sensor malfunction.

    NHTSA complaint 11720330
11. Filed Feb 20, 2026Failure Feb 9, 2026Mahopac, NYElectrical system

    I was traveling out of state when the climate control panel on the vehicle stopped working. I was not able to control heat, defroster or air flow. Took to dealership. They verified it was the control panel, and the part was ordered but it's on backorder with no ETA when it may arrive and the vehicle repaired.

    NHTSA complaint 11719293
12. Filed Jan 30, 2026Failure Aug 1, 2025miami, FLUnknown or other

    1. The digital dashboard completely failed 3 times. Bluetooth was connected temporarily and now people cannot hear me through the system. 2. When my dashboard was disabled, I couldn't drive and was afraid for my life and afraid for my passenger's lives. 3. I have spoken with, the service manager, the general manger, the service supervisor, several service personal, Nissan Consumer Complaint case# 55627413 (Mo) and case# 55627413 (Johnathan) and case# 55993270. 4. The vehicle was on 3 occasions with no results. 5. There were no warnings of any kind, the problems started the following day when we were inspecting the car in the daylight.

    NHTSA complaint 11714524
13. Filed Jan 29, 2026Failure Jan 29, 2026Rumson, NJElectrical system, Power train1 injured

    New leased 2025 Nissan Murano vehicle 7,386 miles with recent software upgrade by Nissan dealer, Keyport, New Jersey. As I accelerated from a complete stop, the vehicle experienced an unintended increased excessive speed acceleration and when I applied the brakes to slow the vehicle, the acceleration wouldn't stop knocking me back into my headrest hurting my neck and right ankle. I had to shut off the vehicle to stop it. I then proceeded to attempt restarting to exit the roadway safely and it failed to start keeping in the lane of traffic. A message displayed to update the vehicle software which I did immediately and was unable to restart during vehicle requested update. I put on my hazard lights remaining in the vehicle as snow banks covered each side of the road and it wasn't safe to exit my vehicle with traffic and ice conditions. I was put into a situation where I could not exit the roadway and vehicles were approaching my rear as I was in a single lane roadway with traffic had going around me when safe to pass. After the upgrade I attempted to restart the vehicle and it would not until I opened the door and reapplied the brake pedal realizing that moment I injured my ankle pressing on the brakes so hard to stop my speeding vehicle. It did finally start after the 5th attempt afyer the software upgrade. After this event upon starting the vehicle I drove it off the roadway and the seats began to heat up hotter than tolerable and I could smell what seemed like burning plastic with the steering wheel heating up too hot to touch. I called Nissan and spoke with Angel in her servixe department to find out if there was any recalls or other vehicles with this issue and she didn't know. They confirmed they'll be be accepting my vehicle for service tomorrow morning Jan 30, 26' at 830 where I'll have Nissan roadside service take the vehicle into the dealership.

    NHTSA complaint 11714325
14. Filed Jan 16, 2026Failure Jan 8, 2026Matthew’s, NCWarnings, Adaptive cruise control

    When driving vehicle into sunlight a system warning light displays saying “ Driving Aids temporarily disabled, poor visibility. This warning has displayed during all day parts and occurs immediately when the sun is directed at the front of the car. Have had the car at the dealership and showed them pictures of warning light. Dealer noted car did not exhibit customers concern at this time. I do not know if they drove car with sun on front of car. I contacted Nissan Consumer Affairs and they opened a case per my concern, (# 56110400) resolution is that Nissan considers this Warning light coming on to be “ Normal Operations”, therefore there is nothing more to do. They said that the front camera is sensitive to the sunlight. I am to drive around with the warning light coming on. I inquired with Nissan about what specific “ driving aids” are limited during this time. They could not answer my question. I am concerned that under these driving conditions, which I consider normal and common, I do not have total use of all the safety features included with the car, creating a potential dangerous situation for me. Don’t understand why they have used a camera in this area of the car that is that sensitive to light.

    NHTSA complaint 11711472
15. Filed Jan 15, 2026Failure Jan 1, 2026Hillsboro, VAWheels

    My wife was driving the vehicle on [XXX] between Leesburg and Purcellville Virginia when a catastrophic tire failure occurred. The right front tire tread totally separated from the sidewall while driving at approximately 60 miles per hour. She told me that she saw the tire pressure warning light illuminate just before the tire failure. She could feel the immediate effect resulting in strong vibration and impact on maintaining control. Fortunately, she was in the right lane and had the presence of mind to pull off the road on to the shoulder. There was heavy traffic at that time and this incident could have resulted in loss of control of the vehicle and a collision. I had recently checked the tire pressures and they were all set correctly. She called me on her cellphone and I drove my car to meet her. I replaced the damaged tire/wheel with a temporary spare. I am a retired Technical Compliance Manager for Nissan where I was responsible for dealing with any safety issues on Nissan vehicles and ensuring compliance with NHTSA regulations. I inspected the failed tire very carefully and saw no evidence of a puncture. This appears to me to be a catastrophic failure due to a manufacturing defect. The failed tire is a Bridgestone 255/50R21 Alenza Sport A/S which is the factory-equipped tire. I lease this vehicle directly from Nissan North America as a retiree. I returned the vehicle to Priority Nissan in Chantilly Virginia to have the tire replaced. I also advised the service manager to report this incident to Nissan and save the tire for their inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11711156
16. Filed Dec 23, 2025Failure Dec 23, 2025Milltown, NJPower train

    While accelerating there's a delay when pressing the gas pedal and then a surge in power with understeer causing dangerous lurching forward. Dangerous to merge into traffic and very unpredictable.

    NHTSA complaint 11706871
17. Filed Nov 5, 2025Failure Oct 16, 2025Navarre, FLAir bags, Warnings, Seat beltsCrash2 injured

    My wife had bought a new 2025 Nissan Murano two days earlier for our 28th Wedding Anniversary. We were rear-ended at a high rate of speed and pushed into a parking lot and went through a chain link fence and hit 3 parked cars. The front end was also at a high rate of speed. My Wife hit her head on the dash with no dash airbag deployment and My Steering wheel airbag did not deploy. This caused my wife and I to have broken backs I had L2 fracture and Immediate fusion with titanium pins and rods. Wife had L1 fracture front and back. I was airlifted to trauma center and my wife air was not there and they took her by Ambulance to trauma center. this is a defect from factory that needs a recall and don't sell this 2025 Nissan Murano until recall has fixed the issue.

    NHTSA complaint 11697792
18. Filed Sep 20, 2025Failure Sep 18, 2025Milton, NHElectrical system, Engine

    While driving my new 2025 Nissan Murano (owned for 3 weeks), I parked the vehicle and exited. I realized the car was sticking out into traffic, so I got back inside to restart it. When I attempted to start the vehicle, the dashboard displayed the message: “Warning: Key system error – see owner’s manual” and the car would not start. The vehicle remained disabled for at least 10 minutes while partially obstructing traffic, creating a safety hazard. I contacted the dealership immediately, and they advised me not to drive the car until it could be inspected. The vehicle was towed to the dealership, where it was held for 24 hours. After consulting with Nissan, the dealer reported that the issue may have been caused by not pressing the “park” button prior to shutting off the engine, and that the system may intentionally shut down for 10 minutes to perform a “safety check.” This explanation was concerning, as the car became unexpectedly disabled without prior warning or symptoms, and the dealership had not previously encountered this issue.

    NHTSA complaint 11688633
19. Filed Aug 28, 2025Failure Jul 1, 20256,500 milesWestfield, INElectrical system

    The contact owns a 2025 Nissan Murano. The contact stated that while driving approximately 45-55 MPH in a construction zone, the vehicle unintendedly veered towards the wall. The contact was able to steer the vehicle to the intended direction. The vehicle was taken to the dealer, where the Lane Departure camera was replaced. The contact also stated that the infotainment system displayed a gray image and could not be turned off. The dealer pushed the ON/OFF button of the infotainment system for an extended period, and the infotainment system was reset. The contact stated while driving 5-10 MPH, the vehicle came to a complete stop and shifted to park(P) independently. The contact stated that the engine had turned off, but the infotainment system was still on. The contact attempted to turn off and restart the vehicle and attempted to shift out of park(P), but the vehicle failed to respond as intended. The contact walked to the dealer and returned to the vehicle with a dealer's representative, who assisted the contact in restarting the vehicle. The vehicle was able to restart after several attempts and was taken back to the dealer, where it was diagnosed that the failure was related to the Engine Auto START/STOP system. The engineers at the manufacturer and a consumer affairs representative advised the contact not to turn off the vehicle after the Engine Auto Start-Stop system engaged at a complete stop; however, the contact informed the engineers that the vehicle was in motion when it stopped and shifted to park(P) independently. The vehicle was not repaired. The failure mileage was approximately 6,500.

    NHTSA complaint 11683620
20. Filed Jul 12, 2025Failure Jul 4, 2025Long Beach, MSElectrical system, Engine, Power train

    [XXX] at 1378 miles received a malfunction warning light for lane departure. [XXX] at 1875 miles pulling out from my home to Railroad Street the engine started sounding really loud like a motorcycle engine and started to decelerate which could have caused an accident. Video was taken, vehicle was taken to Matt Bowers Nissan 7/11/25 and states issue could not be duplicated and that the engine noise is normal. Engine sounds really loud each time the vehicle is started and again was told by Service Technician Foreman Ken that he has seen similar vehicles with the same problem, and this is normal and preceded to tell me about other noises that I will here that is also normal. Here a sound like valves is tapping. New vehicle should be quiet, and this one is very noisy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11673023